Team-captain short term rental operations

🚀 Are you ready to lead a team that is going for GOLD? We are looking for a **Team Captain** who gets energy from people, performance and winning. Someone who sees potential and thinks: **“We can do better.”** You are the kind of leader who doesn't just manage a team — you **raise the standard**. You challenge STR specialists to perform at their best, you ask the difficult questions, you look at the numbers and, most importantly, you make sure your work has a **visible impact on the business**. We operate in a fast-moving Short-Term Rental environment with Airbnb, Booking.com, property management, revenue, guest experience and technology at the heart of what we do. We are ambitious. **We want to be excellent. We want to win. We want to go for GOLD.** And we are looking for someone who genuinely enjoys that mindset. --- ## 🏆 YOUR ROLE As our **Team Captain**, you are the person who keeps the team sharp, focused and moving forward. You are not here simply to distribute tasks or organize meetings. You are here to make people **better**. You will work closely with our STR specialists and challenge them on: * Performance * Quality * Productivity * Guest experience * Reviews * Revenue * Occupancy * Process efficiency * Ownership and accountability You constantly ask: **What are we trying to achieve?** **Is this actually working?** **What does the data tell us?** **What can we improve?** **Who needs support?** **Who needs to be challenged?** You celebrate strong performance — but you don't accept mediocrity. --- ## ⚡ YOU ARE A CRITICAL LEADER You are comfortable saying: **“This isn't good enough yet.”** But you also know how to help someone get from *good* to *great*. You are calm, fair and constructive, but you don't avoid difficult conversations. You understand that good leadership is not about being the nicest person in the room. It's about **creating clarity, accountability and progress.** You lead by example. --- ## 🌍 STR EXPERIENCE IS ESSENTIAL You understand the Short-Term Rental world and have hands-on experience with platforms such as: * **Airbnb** * **Booking.com** * Channel Managers / PMS * Revenue Management * Guest Communication * Property Management * Reviews & Ranking * Operational workflows You understand how operational performance ultimately affects the business: **Better operations → better guest experience → better reviews → better ranking → better conversion → more revenue.** You don't need to be the specialist in every subject. But you **do need enough experience to challenge specialists intelligently.** --- ## 💻 SYSTEMS & DIGITAL WAY OF WORKING We are a highly digital organization. You should be comfortable working with tools such as: * **ClickUp** * **Monday.com** * Airbnb * Booking.com * PMS / Channel Manager systems * Google Workspace * Spreadsheets & dashboards * AI and automation tools You enjoy creating structure, improving workflows and making sure tasks don't disappear into the void. **If something can be automated, measured or improved, you want to know how.** --- # 🎯 WHAT WE EXPECT FROM YOU ### Experience * Minimum **5 years of proven leadership experience** * Experience managing teams, specialists or operational departments * Strong experience within **Short-Term Rental, hospitality, property management or a comparable operational environment** * Proven hands-on experience with **Airbnb and Booking.com** * Experience working with systems such as **ClickUp, Monday.com or similar** * Experience managing performance through **KPIs and measurable results** * Strong analytical and problem-solving skills * Excellent English communication skills * Comfortable working independently and taking ownership ### References We don't just want to hear that you're a great leader. **We want proof.** You must be able to provide **at least 2 professional references** who can verify your leadership experience, reliability and performance. --- # 🌎 YOUR WORKING SETUP Because our operation runs on **CEST / Netherlands time**, you must be able to work according to the **Dutch time zone (CEST)**. ### Weekend availability is essential. Our business operates **7 days a week**, so you must be available to work on **both Saturday and Sunday** as part of your regular schedule. You should also have: * A **quiet, professional workspace** where you can work without distractions. * A reliable **backup internet connection** in case your primary internet connection fails. * A professional setup that allows you to stay connected and reachable throughout your working hours. We are a remote-first operation, but **remote does not mean disconnected**. When you're working, we expect you to be fully present. --- # 🔥 WHAT WE ARE LOOKING FOR We are looking for someone who: **Takes ownership.** You don't wait for someone else to solve the problem. **Raises the bar.** You naturally challenge yourself and others to improve. **Thinks commercially.** You understand that great operations must contribute to business results. **Loves data.** You don't rely only on feelings — you look at performance and facts. **Stays calm under pressure.** You can handle a busy operation without creating unnecessary chaos. **Communicates clearly.** You can be direct without being disrespectful. **Is competitive in the right way.** You want your team to win — and you're willing to work for it. --- # 🥇 THIS IS NOT A “KEEP THINGS RUNNING” ROLE If you're looking for a comfortable management position where everything is already perfectly organized, **this probably isn't for you.** We are building something ambitious. There will be problems to solve, processes to improve, people to develop and standards to raise. That's exactly what makes this role exciting. You will have the opportunity to make a **real and measurable difference** to the business. --- # READY TO GO FOR GOLD? If you recognize yourself in this role, don't send us a generic application. **Show us what you've done.** Tell us: 1. What team(s) have you led? 2. How many people were you responsible for? 3. Which KPIs did you manage? 4. What measurable improvements did you achieve? 5. Which STR platforms and systems have you worked with? 6. What is the toughest performance conversation you've had as a leader? 7. Which 2 professional references can verify your experience? **We are looking for a proven leader — not just a good storyteller.** ### 🏆 If you want to challenge, improve, lead and win: **We want to meet you.**