Tech Support Specialist for Smart Home Hardware and Software Company

We are seeking a Tech Support Specialist to join our team at a smart home hardware and software company. As a Tech Support Specialist, you will be responsible for providing technical assistance and support to our clients, resolving technical issues, and ensuring customer satisfaction. You will also be responsible for troubleshooting hardware and software problems, documenting customer interactions, and escalating complex issues to the appropriate department. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a good understanding of Smart Home technology. Responsibilities: - Provide technical support to customers via phone, email, and chat - Troubleshoot and resolve hardware and software issues - Document customer interactions and resolutions - Escalate complex issues to the appropriate department Requirements: - Proven experience as a Tech Support Specialist or similar role - In-depth knowledge of Smart Home technology - Strong problem-solving skills - Excellent communication and customer service skills - Ability to multitask and prioritize tasks - Attention to detail and accuracy - Salesforce experience a plus - Works shifts rotate with team - You must be able to work daytime, evening or overnight hours - This is full time - 40 hours per week