Technical Content Writer, SaaS Use-Cases and Product Explainers (AI / Learning Platform)

We're Intellum, a 25-year LMS used by Google, Amazon, Meta, and Stripe, and we're AI-native in a category full of bolted-on AI. We're hiring a contract writer to own our use-case and technical-explainer content: the pieces that connect a real problem to a product capability to an outcome, and the explainers that make our architecture make sense. You'll write accurately about AI and integration topics without a product manager rewriting every paragraph. There's a paid test, and we pay for it. What you'll write Use-case and how-to content (for example, building a certification program, onboarding at scale, or measuring time-to-value) Technical explainers (for example, how agentic learning works, or what an AI-native learning platform does differently) Content built from interviews with our product, customer experience, and customer teams What you need to be good at Enough technical literacy to write accurately about AI and integration architecture on your own The instructional instinct to turn a capability into a clear "here's how you'd actually do this" walkthrough Sourcing product claims to the reference material we provide, flagging what you're unsure of, and never filling a gap with a plausible guess Structuring for long-tail use-case queries and question-format prompts, with the goal of ranking in traditional search and earning AI citations, and building a brief from intent research in SEMrush and Search Console to pursue both Lived specificity: real workflows, real numbers, real edge cases Nice to have Background in instructional design, customer education, or technical/integration writing Comfort working from a product spec as source material What "done" looks like (every piece) Every deliverable lands as a Google Doc with a clear heading hierarchy, a meta title (under 60 characters) and meta description (under 155), a proposed URL slug, the target query noted at the top, two to four internal link suggestions, image specs with alt text, and a sourcing appendix tying every product claim to the reference we gave you. You spec the screenshots and diagrams and mark exactly what to capture; we produce them. Two rounds of revision are included. How we work, and what you get from us We give you a product-validated reference source, product environment access, and interviews with the people who built the thing, so you can write accurately instead of guessing. We don't pay by the word. Use-case walkthroughs usually run 1,200 to 2,000 words. On AI tools and our bar Use AI tools for research and speed if you like. Every piece still passes a strict editorial and anti-slop check before it publishes, the final has to be original, and we may run AI-detection. Accuracy is the whole job here, so a confident-sounding claim that turns out wrong is worse than a flagged unknown. Recycled or plagiarized work ends the contract. The details Ongoing contract, roughly 10 to 15 hours a week to start (around two use-case pieces weekly), 3-month initial term with strong potential to continue.