Technical Customer Support

***WORKING HOURS: 8am CST- 7pm Monday-Friday CST*** FieldPulse is a fun, dedicated, and growing team that is building modern applications for small home service businesses (plumbers, electricians, HVAC, specialty contractors, etc.) to help organize and run their business operations. We're here to ensure all trade service businesses have the tools they need to succeed. FieldPulse continues to lead the way with hard work, creativity, and a dash of humor and fun. FieldPulse Customer Support team is looking for talented individuals with a passion for providing excellent customer support and an interest in technology. Our technical support team focuses on assisting our customers in building out their websites, technical troubleshooting, along with day-to-day problems they might have. We want problem-solving enthusiasts with outstanding people skills, who can determine, clarify, and correct any issues our clients might have and follow up with them to ensure resolution! We are seeking great communicators who are willing to spend time on the phone with the client to educate them on how our features can help them generate more business. Responsibilities -Customer Chat Support -Work as part of a team to help clients use our product -Solve problems and document it thoroughly -Use judgment to sense the client’s mood through empathetic and patient behavior -Monitor the service desk ticket queue and provide answers in order to ensure resolution to the client’s inquiries -Be proactive by picking up the phone and calling the client instead of relying solely on email communication -Be responsible for the success of the company as a whole, must work well with others Qualifications -Experience in troubleshooting end user experience with Quickbooks Online & Quickbooks Desktop, including API integrations and resolving sync errors -Understanding of accounting fundamentals, like invoices, credits, chart of accounts, and financial reporting. -Experience performing data cleanup/reconciliation for client accounts -Previous technical customer support experience -Knowledge of SQL and REST API -Quick learner with a general comprehension of technology -Positive, friendly, and mature work attitude and enthusiasm for achieving excellence -Ability to communicate clearly, both verbal and written -Demonstrate self-confidence and comfort when communicating by phone -Resourcefulness and flexibility -Advanced judgment, negotiation, problem-solving skills, and ability to troubleshoot -Highly organized, detail-oriented, team-centric, and a keen sense of urgency -Efficiency through follow-up and organization -Working knowledge of computers and ability to learn new software quickly