Technical Project Manager - IT / MSP Projects (Full-Time Mon-Fri 8A-5P Central Time)

ABOUT THE ROLE We are seeking a Technical Project Manager who can bring structure to complex IT initiatives and ensure projects are delivered efficiently from initiation through completion. You will serve as the central point of coordination between our clients, vendors, and leadership; developing project plans, managing timelines, tracking budgets, coordinating procurement, documenting decisions, and ensuring all stakeholders remain informed throughout the project lifecycle. You will proactively identify risks, remove obstacles, and provide leadership with clear visibility into project progress, financial performance, and overall health. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple concurrent initiatives. You'll step into established tools and processes — our Monday.com platform, standardized budget vs. actual workbook, and hardware forecasting framework — so you're not building from scratch. In addition to delivering successful projects, you will contribute to the ongoing refinement of our project management processes and speak up where you see room for improvement. This role is designed to grow with the organization, offering opportunities to lead increasingly complex initiatives and play a larger role in the direction of our project team. KEY RESPONSIBILITIES Project Intake & Setup - Translate narrative requests from leadership or the client into a structured project (scope, phases, work steps, assumptions) following a standardized format and structure - Stand the project up in Monday.com — board/items, phases, owners, due dates, dependencies - Create the corresponding ConnectWise project/tickets and keep them aligned with Monday - Set up a folder structure and store project docs (SOW/narrative, inventories, design notes, approvals) - Build the budget vs. actual workbook in Excel for each project based on data provided by leadership and technical resources Timeline & Execution Tracking - Maintain the master timeline across all active projects; track milestones, dependencies, and critical path - Monitor budget vs. actuals (hours logged, costs incurred) and surface overruns early - Keep Monday/ConnectWise status current for full visibility across the team - Identify blockers and chase down what's needed to clear them internally and with the client - Track pre-work → cutover → post-work sequencing - Assist with hardware forecasting for projects based on scope and timeline - Manage project scope changes, documenting impacts to schedule, cost, and resource requirements while coordinating approvals as needed Client-Facing - Attend client calls and meetings as needed and track meeting notes and summaries; capture decisions, deliverables, needs, and action items - Follow up with the client on outstanding items (inventories, approvals, scheduling, access, etc.) related to the project - Send status updates and keep the client informed on timeline and next steps - Manage client expectations on scope, timing, and dependencies Internal Coordination - Follow up with our team on deliverables and hand-offs; make sure work is assigned and moving - Facilitate internal project kickoff meetings and milestone reviews to ensure alignment across all stakeholders - Schedule internal resources and onsite/field technicians (e.g., install day support) - Coordinate vendors and procurement - Manage third-party/subcontracted installers on projects, including scheduling and scope alignment - Loop in the right internal people at the right time - Identify opportunities for additional services or project expansion and communicate recommendations to leadership - Participate in weekly internal project meetings to review status across active projects Financial & Reporting - Track and maintain the project budget vs. actual workbook through the life of the project - Track pass-through costs and hardware (and log hardware in an inventory sheet if needed) - Partner with finance to provide cost summaries for leadership review - Pull together status or completion reporting for client and internal use Closeout - Confirm all work steps are complete and validated - Audit time tracking and invoicing for accuracy before finalizing - Reconcile the budget vs. actual workbook and confirm final financial figures - Close out the project in Monday/ConnectWise and file all documentation - Partner with Finance to ensure billing is accurate and complete - Capture lessons learned / reusable playbook notes for the next acquisition/merger related project QUALIFICATIONS - Minimum 2 years of Project Management - Excellent written and verbal communication skills - you will be the primary point of contact for clients on projects - Comfortable with urgency: new client projects may come up with short notice - Comfortable driving projects forward to meet deadlines - Familiarity with Monday.com and ConnectWise, or similar project management/ticketing platforms, is a strong plus - Background in MSP or IT-related work; familiarity with concepts like firewalls and network remediation is helpful - Strong attention to detail, organizational skills, and ability to manage multiple workstreams simultaneously. A drive to follow up until you get a response to roadblocks. - Comfortable working with technology, automations, and AI-driven tools.