Technical Services Coordinator

Managed Services Provider (MSP) serving businesses across a variety of industries seeking a highly organized, customer-focused Technical Services Coordinator to support our team. This hybrid administrative and technical role is critical to ensuring an exceptional client experience. The ideal candidate is comfortable communicating with clients, coordinating projects and equipment orders, managing service requests, and providing basic technical assistance. Success in this position requires strong organizational skills, attention to detail, a willingness to learn, and the ability to thrive in a fast-paced MSP environment. Key Responsibilities Client Support & Service Coordination Serve as the first point of contact for incoming client calls and requests. Create, document, and route support tickets within our PSA/ticketing platform. Monitor ticket queues and help ensure requests are assigned and addressed promptly. Communicate updates to clients and maintain a high level of customer service. Procurement & Asset Management Obtain pricing and prepare quotes for hardware, software, and managed services. Coordinate purchasing activities with vendors and distributors. Track orders from procurement through delivery and deployment. Maintain accurate inventory and asset records for client and company-owned equipment. Assist with warranty tracking, renewals, and vendor returns. Billing & Administrative Support Assist with contract administration, renewals, and documentation. Maintain client records and supporting documentation within company systems. Support project administration and scheduling activities. Technical Administration Perform software, hardware, and license audits. Review system health reports and identify issues requiring escalation. Assist with user onboarding and offboarding activities. Provide basic troubleshooting and technical guidance for common issues. Escalate complex technical problems to engineering and senior technical staff. Process & Documentation Create and maintain internal and client-facing documentation. Assist with process improvement initiatives and operational reporting. Help ensure adherence to company security, compliance, and documentation standards. Qualifications Required 2+ years of experience in an administrative, service coordination, or technical support role. Exceptional customer service and communication skills. Strong organizational and time management abilities. Experience working with ticketing systems, CRM platforms, or PSA tools. Basic understanding of computer hardware, software, Microsoft 365, and business technology environments. Ability to manage multiple priorities and work independently. Preferred Prior experience working for an MSP, IT services company, or technology-focused organization. Experience with procurement, vendor management, or asset tracking. Familiarity with Microsoft 365, endpoint management, and SaaS applications. What Makes Someone Successful in This Role Enjoys helping clients and solving problems. Takes ownership of tasks and follows through to completion. Comfortable balancing administrative responsibilities with basic technical work. Thrives in a collaborative, fast-paced environment. Has strong attention to detail and a process-oriented mindset.