Technical Support, Customer Service and Operations Management

Position Overview You will be the first point of contact for our customers through phone, chat, email, and support tickets. The ideal candidate has excellent spoken and written English, strong troubleshooting skills, and experience supporting POS systems, payment terminals, printers, networking equipment, or restaurant technology. This is a customer facing role that requires immediate responsiveness, professionalism, and the ability to follow troubleshooting procedures while delivering an excellent customer experience. Responsibilities Answer inbound customer support calls Respond to website chat inquiries immediately Provide first level technical support for POS systems and payment processing equipment Troubleshoot receipt printers, kitchen printers, tablets, terminals, networking issues, internet connectivity, and online ordering platforms Follow company troubleshooting scripts and standard operating procedures Document all customer interactions and support tickets Escalate unresolved issues to senior support personnel when necessary Coordinate installation appointments, training sessions, and onsite service requests Maintain a professional and positive attitude during all customer interactions Requirements Excellent spoken and written English Minimum 2 years of customer service experience Minimum 1 year of technical support experience Experience supporting POS systems, restaurant technology, payment processing, or related technology preferred Strong troubleshooting and problem solving skills Reliable high speed internet connection Quiet work environment suitable for customer phone support Ability to multitask between calls, chats, and ticket management Strong attention to detail and documentation Preferred Experience Restaurant POS support SkyTab POS Clover POS Toast POS Payment terminals Merchant services Remote technical support What Success Looks Like Answer inbound calls promptly Respond to customer chats within 60 seconds Maintain high customer satisfaction ratings Accurately document all customer interactions Successfully resolve common technical issues without escalation Application Instructions Please include the following with your application: A brief summary of your technical support experience A voice recording introducing yourself in English (1 to 2 minutes) Examples of POS systems, payment processing platforms, or software you have supported Your availability for the required schedule Candidates who do not provide a voice recording will not be considered.