Technical Support Engineer Tier 2/ Level 2

We are a Managed Services Provider Company seeking a highly skilled Tier2 Support Engineer to join our team. As a Tier 2 Support Engineer, you will work directly with clients via phone and tickets on help desk and / or project related tasks. You will be responsible for the maintenance and troubleshooting of Microsoft Servers and Workstations, as well as the setup, configuration, and migration of Windows Server / Active Directory. Additionally, you will be responsible for remote installations and configurations of Windows 10 upgrades operating systems and software via Kaseya remote management, as well as end user support for Microsoft and other 3rd party software via phone and ticketing system. Responsibilities: • Provide technical support to clients via phone and tickets on help desk and/or project related tasks. • Maintain and troubleshoot Microsoft Servers and Workstations. • Set up, configure, and migrate Windows Server / Active Directory. • Perform remote installations and configurations of Windows 10 upgrades operating systems and software via Kaseya remote management. • Provide end user support for Microsoft and other 3rd party software via phone and ticketing system. • Provide end user mobile device support (iPhone / Android / Windows). • Configure, maintain, and troubleshoot Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment. • Perform network switch configuration including VLANs. • Monitor server and network performance. • Maintain MS SQL server. • Utilize batch file and scripting. • Provide business-grade anti-virus platform experience. •Maintain business-grade backup software. • Utilize VMWare and Citrix. • Work with DaaS / SaaS / IaaS. • Manage service desk / help desk. Requirements: • Experience in a Managed I.T. services environment. • Ability to perform technical tasks and research solutions without assistance. • Experience working with ticketing systems. • Strong English verbal and written communication skills. • Critical thinking, decision making, and troubleshooting skills. • Ability to work independently or as part of a team. • Microsoft, Sonicwall, or Cisco certifications. This is a full time (40 hours/week) position, EST/ PST time zone