Technical Support Engineer

Technical Support Engineer We are looking for a Technical Support Engineer to provide Tier 2 / Tier 3 technical support for an AI-powered video analytics platform running on Kubernetes. About Digis We are a European IT company with 200+ specialists delivering SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. We focus on building strong, long-term teams and supporting continuous professional growth. Responsibilities -Provide Tier 2 / Tier 3 technical support to enterprise customers. -Troubleshoot Kubernetes deployments, infrastructure, networking, software, and configuration issues. -Reproduce customer environments to investigate and diagnose technical problems. -Work directly with customers during technical troubleshooting sessions. -Escalate complex issues and product bugs to Engineering and help drive them to resolution. -Document technical findings, workarounds, and resolutions. Requirements -2+ years of technical support experience, preferably in Tier 2 / Tier 3 support. -Strong hands-on Kubernetes experience in production environments. -At least one relevant Kubernetes or cloud certification (CKA, CKAD, CKS, AWS, Azure, or equivalent). -Strong troubleshooting skills across infrastructure, networking, software, and distributed environments. -Experience working directly with customers in a technical capacity. -Fluent English with strong written and verbal communication skills. Details -Remote -Must be available to work U.S. East Coast business hours. If you have strong Kubernetes expertise and enjoy solving complex technical problems with customers, we'd be happy to hear from you!