Technical Support Specialist

We’re looking for a practical, technically minded Technical Support Specialist to join our team and become the first point of contact for customers needing help with any of our products. LiPo4oz and Lear Solar Cameras supply products including LiFePO4 battery systems, solar-powered cameras, solar equipment and related electronics. As our customer base grows, we’re looking for someone who can take ownership of technical support and make sure customers receive fast, clear and helpful assistance when something isn’t working as expected. The Role Your primary responsibility will be to provide technical support across the full LiPo4oz and Lear Solar Cameras product range. You’ll work directly with customers to understand their problem, troubleshoot the issue and guide them through a solution. This may involve anything from a simple setup question through to diagnosing battery, charging, solar, connectivity, camera or system-related faults. You will also help us identify recurring issues and improve our support documentation and troubleshooting processes. Key Responsibilities Provide technical support to customers by phone, email, messaging and other support channels. Troubleshoot issues with LiFePO4 batteries, battery systems, chargers, solar equipment, solar cameras and associated electronics. Assist customers with product installation, setup, configuration and operation. Diagnose faults by asking the right questions and working through problems logically. Guide customers through testing and troubleshooting procedures. Determine whether an issue is related to installation, configuration, connectivity, hardware or another component. Coordinate warranty, replacement or repair processes when required. Keep accurate records of customer issues and solutions. Develop and maintain troubleshooting guides, FAQs and technical support documentation. Identify recurring product issues and report them back to management. Become highly knowledgeable across the complete LiPo4oz and Lear Solar Cameras product range. Who We’re Looking For You don’t necessarily need to know every one of our products on day one. What matters most is that you are technically capable, curious and good at solving problems. You should be someone who enjoys figuring out why something isn’t working and can explain the solution to a customer in simple, easy-to-understand language. Ideally, you will have experience or knowledge in some of the following areas: LiFePO4 batteries and 12V/24V electrical systems Solar panels, solar charging and regulators Battery chargers and DC electrical equipment CCTV, security cameras or solar-powered cameras 4G/mobile network connectivity Wi-Fi, networking or remote-connected devices Electronics or electrical fault finding Technical customer support Experience in all of these areas is not required. Training on our specific products will be provided. The Right Person Will Be A strong problem solver Technically minded and comfortable learning new products Patient and professional with customers A clear communicator Able to explain technical information in plain English Organised and able to follow issues through until they are resolved Comfortable working independently and taking ownership of problems Interested in batteries, solar, electronics, cameras or technology Why Join Us? This is an opportunity to become a key member of two growing Australian product brands. You won’t simply be reading responses from a script. We want someone who will understand our products, understand our customers and become our go-to technical problem solver. If you enjoy technology, troubleshooting and helping people get equipment working properly, we’d like to hear from you. To apply: Please send us your resume along with a short VIDEO introduction explaining your technical background and why you think you would be a good fit for the role.