Technology Support Specialist

Occasional In-Home Tech Support – Raleigh, NC We are looking for a reliable, patient, and tech-savvy individual to provide occasional in-home technology support to an elderly client in Raleigh, North Carolina. Our client is experiencing some difficulty accessing and navigating the technology and systems she needs for work. We are looking for someone who can visit her apartment in person to troubleshoot issues, help her access the necessary systems, and provide patient, easy-to-understand technology assistance. Responsibilities: Troubleshoot computer, internet, login, and access issues Assist with accessing work-related systems and applications Provide basic computer and technology support Explain technical issues and solutions in a simple, easy-to-understand manner Help identify and resolve technology issues as they arise Provide patient, friendly, and professional in-person assistance Requirements: Must be located within approximately 15 miles of ZIP code 27609 in Raleigh, NC Must be able and willing to travel to the client’s apartment for in-person support Strong general computer and technology skills Patient, friendly, and comfortable working with an elderly client Able to explain technical concepts clearly to someone who may not be particularly comfortable with technology Reliable and professional Previous experience providing in-home or personal tech support is a plus Hours & Frequency: This is very occasional work, not a regular weekly position. Support will be requested as needed when the client experiences a technology issue. We are looking for someone dependable who can be contacted on an as-needed basis and is comfortable providing in-person assistance.