TikTok Shop Affiliate & Operations Coordinator

Location: Remote Department: Marketing Reports to: Director, Social Commerce Employment Type: Full-Time Contract Schedule: Approximately 40 hours/week, aligned to U.S. Eastern Time business hours Blackout Dates: October-December 2026 & May 2027 About Hanni Hanni offers a line of highly effective and first-of-its-kind bodycare that helps you save time, smell luscious, and look dewy and glowy for hours. We believe your bodycare routine should be just as important as your skincare and haircare routines, so we create essentials that make taking care of your body something to actually look forward to. About the Role Hanni is looking for a highly organized, proactive TikTok Shop Affiliate & Operations Coordinator to manage the day-to-day execution of our TikTok Shop business. Reporting to the Director of Social Commerce, this role will be a key partner in running Hanni’s TikTok Shop affiliate program and operations, spanning creator sourcing and communication, sampling, community management, affiliate campaigns, reporting, and shop operations. The ideal candidate combines strong execution with sound judgment and strategic thinking. This person will work closely with the Director of Social Commerce to bring broader TikTok Shop priorities to life, while taking ownership of their respective workstreams and proactively identifying opportunities, resolving issues, and recommending improvements. We’re looking for someone who understands TikTok Shop deeply in order to operate with confidence and ensure continuity across day-to-day operations, while knowing when collaboration, alignment, or escalation is needed. Who You Are 1-2+ years of TikTok Shop, social commerce, affiliate, or creator partnership experience Excellent written and verbal English communication skills, with the ability to communicate clearly and professionally with creators, partners, and internal teams Strong hands-on experience with TikTok Shop Seller Center and Affiliate Center required Experienced managing Open + Target Collaboration, sampling, commissions, campaigns, and affiliate messaging Proficient with creator CRM/affiliate platforms such as Reacher, Euka, Cruva, or similar, with the ability to quickly learn and optimize new tools Highly tech-savvy and efficiency-minded; comfortable using automation to manage creator programs at scale Experienced in creator sourcing, outreach, and communication Strong analytical skills and comfortable owning affiliate + shop reporting GMV Max experience preferred Strong visual eye; Canva or similar, design skills & experience preferred Highly organized, proactive, and solutions-oriented with strong judgment Able to manage multiple workstreams with minimal day-to-day oversight Ownership & Problem Solving Take ownership of assigned workstreams from planning through execution and reporting Proactively identify and resolve affiliate, and shop operational issues Approach challenges with solutions and recommendations, escalating when appropriate Anticipate upcoming needs, deadlines, risks, and opportunities Continuously identify ways to improve workflows, automation, and operational efficiency Maintain clear documentation and processes to ensure continuity across the TikTok Shop program Serve as a knowledgeable day-to-day resource across TikTok Shop Affiliate Center, Seller Center, and creator management tools Ensure core workflows and priorities continue to move forward seamlessly across the team What Success Looks Like You become a trusted partner to the Director of Social Commerce and a key operator within Hanni’s TikTok Shop business. You develop a deep understanding of the program, maintain strong ownership across your workstreams, and consistently deliver high-quality execution without requiring significant day-to-day oversight. You proactively solve problems, bring forward thoughtful recommendations, maintain strong operational processes, and help identify opportunities to improve performance and efficiency. Most importantly, you help build a TikTok Shop operation that is organized, scalable, and resilient, with the processes and knowledge in place to maintain continuity as the business grows.