Virtual Admin for Full Time Rostering

You will be part of a proactive outreach team focused on improving visit assignment rates for our home care clients. Working in structured shifts, you will contact healthcare workers via WhatsApp and phone calls to match them with open client appointments, and build relationships to support longer-term staffing arrangements. Job responsibilities: 1. Daily Client Processing Review a daily list of clients with unassigned appointments, prioritised by urgency Process an assigned list of 20-30 clients per 3-hour shift, focusing on new clients before those with lower assignment rates 2. Shortlisting & Outreach For each client, identify the most suitable available workers based on past assignments and proximity Send outreach messages via WhatsApp using pre-approved message templates Make outbound calls to propose open appointments to available workers 3. Response Tracking Log worker responses accurately in a shared tracking spreadsheet For confirmed assignments: send appointment details to the worker and update the tracker as completed For declines: record the reason in the tracker For no replies: follow up with the next batch of workers 4. Long-Term Placement Identification During conversations, identify workers who may be interested in more regular or longer-term arrangements Share relevant information when a worker expresses interest 5. End-of-Day Reporting Submit a daily summary report via Slack covering: total clients processed, total workers contacted, total appointments assigned, and conversion rate Flag any escalations (e.g. urgent appointments with no confirmed worker) to the team lead 6. Worker Portfolio Management Over time, own a portfolio of 50–80 workers segmented by area Maintain up-to-date records of each worker’s availability, preferences, and past interactions Conduct regular outreach based on each worker’s activity level