Virtual Admin

We are a local gutter business based in New York. We are looking for a virtual assistant to join our team. You will be responsible for supporting administrative tasks, managing office operations, and overseeing production processes. The role is dynamic, requiring adaptability, creative problem-solving, and reliability. Key Responsibilities: 1. Scheduling and Coordination: Manage installation schedules, communicate with clients, and allocate teams for projects. 2. Client Advocate: Quickly respond to all customer concerns, follow and advocate for those concerns, and track them until completion. Respond to all callback requests and job suspensions within the same business day 3. Invoicing and Billing: Handle billing, invoicing, and track payments accurately. 4. Customer Communication: Address inquiries, provide support, and maintain positive relationships. 5. Supplier and Partner Management: Track inventory, order materials, manage partnerships and CRM systems. 6. Marketing Support: Assist with social media, website updates, and advertising efforts. 7. Event Coordination: Manage marketing events and home shows. 8. Monthly Reporting: Compile and present month-end reports. Hours and Location: - Flexible working hours with remote work possibilities. - Availability for calls from 9am - 5pm EST is expected. Qualifications and Skills: - Proven 2-5 years of high-quality customer service experience - Proficiency in Microsoft and Google suites. - Strong communication skills in English. - Proficiency with technology generally - Bonus skills - Experience with CRMs - Experience with database tools such as Notion. - Bookkeeping experience (Quickbooks) We are looking for someone to start around 20-30 hours to start but it can quickly ramp up to 40 hours/week.