Virtual Administrative Assistant (Remote)

Virtual Administrative Assistant (Remote) Join a Growing Melbourne-Based Car & Truck Rental Business We are a fast-growing Melbourne-based car and truck rental company seeking a reliable, highly organized, and customer-focused Virtual Administrative Assistant to support our expanding operations. This is an exciting opportunity for a motivated professional who enjoys working remotely, has excellent communication skills, and can efficiently manage administrative tasks while contributing to a growing Australian business. Position Details Position: Virtual Administrative Assistant Location: Remote (Work from Home) Company Location: Melbourne, Victoria, Australia Employment Type: Full-Time / Part-Time / Casual (depending on applicant suitability) About the Role As a Virtual Administrative Assistant, you will provide essential administrative and customer support to our vehicle rental operations. You will assist customers, coordinate bookings, maintain records, and ensure smooth day-to-day administration from a remote environment. Key Responsibilities Manage customer enquiries via phone, email, SMS, and online platforms. Process vehicle rental bookings and reservations. Prepare rental agreements, invoices, and customer documentation. Maintain accurate customer and fleet records. Coordinate vehicle pick-up and return schedules. Assist with accounts administration and payment follow-ups. Update booking systems, spreadsheets, and internal databases. Support management with reporting and administrative tasks. Ensure exceptional customer service and professional communication at all times. Perform general virtual assistant and office administration duties as required. Skills & Experience Previous experience in administration, virtual assistance, customer service, or office support. Strong written and verbal English communication skills. Excellent organisational and time-management abilities. High attention to detail and accuracy. Proficiency with Microsoft Office, Google Workspace, and cloud-based systems. Ability to work independently and manage competing priorities. Reliable internet connection and suitable home office setup. Experience within the automotive, transport, logistics, or rental industry is highly regarded but not essential. What We Offer ✔ Remote work flexibility ✔ Competitive remuneration package ✔ Supportive and growing team environment ✔ Long-term career opportunities ✔ Ongoing training and professional development ✔ Opportunity to work with an established Melbourne-based business How to Apply To apply, please send: Your Resume/CV A brief Cover Letter outlining your relevant experience Your availability Expected hourly rate or salary