Virtual Assistant / Agency Operations Coordinator

About the Role Nero Digital Design is a branding, web design, and digital marketing agency based in Virginia. We are looking for a reliable Agency Operations Assistant / Project Coordinator to help manage day-to-day operations, client communication, lead generation, and project organization. This role is ideal for someone who is organized, proactive, process-oriented, and comfortable using AI tools to help move client work forward. Responsibilities Support daily lead generation and outreach Research prospects, prepare outreach, send messages, and track follow-ups Keep client projects organized in Monday.com Communicate with the internal team through Slack Send client updates through email and Monday.com Use ChatGPT and Claude to help draft copy, summarize notes, and prepare content Support basic SEO and content updates in WordPress Help document repeatable processes and keep tasks moving Required Skills Strong written and spoken English Experience with lead generation, outreach, or agency operations Comfortable using Monday.com, Slack, Google Drive, and email Comfortable using ChatGPT, Claude, or similar AI tools Basic familiarity with WordPress, SEO, or digital marketing Organized, detail-oriented, and able to work independently Schedule Full-time remote position, Monday–Friday. Must be available with overlap during U.S. Eastern Time business hours. Compensation $800–$1,000 USD per month, depending on experience. How to Apply Please send: A short introduction Your experience with lead generation or outreach Your experience with Monday.com, Slack, WordPress, ChatGPT, or Claude Your monthly compensation expectation Your availability during U.S. Eastern Time hours Please include the word “Organized” in your application so we know you read the full description.