Virtual Assistant – Customer Service

Virtual Assistant - Customer Service **SOLICITATION WILL RESULT IN IMMEDIATE DISQUALIFICATION** Application Process Notice: Please submit your resume through the job posting. Do not contact Affinity Care MN, its employees, or CEO directly regarding your application. Applications submitted through other channels will not be considered and may result in disqualification. Affinity Care MN is looking for a dependable Virtual Assistant to join our team. You'll be the first voice our customers hear, answering phone calls, handling inquiries, and providing all-around excellent customer service. This is a great opportunity for someone with strong communication skills who enjoys helping people and can work independently from home. Responsibilities: **THIS ROLE REQUIRES ANSWERING PHONE CALLS** -Answer incoming phone calls promptly and professionally -Respond to customer questions, concerns, and requests with courtesy and accuracy -Provide general customer service support via phone, email, and/or chat as needed -Take accurate messages and route calls/inquiries to the appropriate team member -Schedule, confirm, or follow up on appointments as needed -Maintain accurate records of calls and customer interactions -Handle sensitive or difficult calls calmly and professionally -Complete general administrative and clerical tasks as assigned Requirements: -Excellent spoken and written English — clear, professional, and easy to understand -Prior experience in customer service, call center, or virtual assistant work preferred -Experience in a healthcare setting is a plus -Knowledgeable in HIPAA compliance and handling patient information with confidentiality -Bachelor's degree preferred but not required -Reliable internet connection and a quiet workspace with a good headset/microphone -Strong phone etiquette and active listening skills -Ability to multitask and stay organized -Patient, positive, and solutions-oriented attitude -Comfortable using basic computer programs (email, scheduling tools, spreadsheets) -Available to work from 8:00 am to 5:00 pm CST Application Process Notice: Please provide your resume upon application. All applications must be submitted through the job posting. Please do not contact Affinity Care MN directly or reach out to its employees or CEO regarding your application. Applications submitted and pursued through other channel will not be considered, and failure to follow these instructions will result in disqualification from the application process.