Virtual Assistant – Operations Coordinator (Property Management / Airbnb)

Virtual Assistant – Operations Coordinator (Property Management / Airbnb) We are a growing short-term rental management company based in Sydney, Australia, looking for a highly proactive Virtual Assistant to help run our day-to-day operations. This is NOT a customer service role. You will not be speaking with guests. We already have a dedicated guest communications team. Your primary responsibility will be coordinating cleaners, handymen, electricians, plumbers, and maintenance contractors to ensure our properties are operating smoothly. Responsibilities: - Monitor Slack and our property management systems - Coordinate maintenance requests - Assign jobs to handymen, electricians, plumbers and contractors - Follow up outstanding jobs until completed - Coordinate cleaning schedules with cleaning teams - Ensure properties are guest-ready - Maintain accurate records and job updates - Escalate major issues when required - Identify problems and solve them proactively Who We Are Looking For: - Extremely proactive and resourceful - Strong English communication skills - Comfortable speaking with contractors by phone and message - Organised and detail-oriented - Able to make decisions independently - Takes ownership of tasks - Follows through until issues are resolved IMPORTANT: If you need constant instructions, supervision, or reminders, this role is not for you. We are looking for someone who can take ownership of operations, think ahead, solve problems, and keep things moving without being micromanaged. Experience Preferred: - Property management - Airbnb / short-term rental management - Facilities management - Maintenance coordination - Operations coordination