Virtual Assistant - Property Management / Real Estate

## Bilingual (Spanish/English) Operations Assistant — Short-Term Rental Management **Type:** Independent contractor, ongoing, full-time **Required:** Fluent written and spoken Spanish and English ### About the work We're a US-based short-term rental (Airbnb) management company growing fast. We manage properties on behalf of owners — keeping them clean, running, and guest-ready — and we're scaling our portfolio steadily. We're looking for a sharp, reliable operations contractor to be the engine room of our day-to-day: keeping our cleaning crew on track, coordinating the work units need, and supporting our property research and back-office admin. This is a doing role, not a managing role. You'll work under our Operations lead, who sets priorities and makes the calls. Your job is to make sure the work actually happens — on time, to standard, every day. ### What you'll do **Cleaner coordination (≈30%)** — Confirm a cleaner is scheduled for every guest turnover, communicate with our cleaning crew (primarily in Spanish), handle schedule changes and questions, and verify each clean is done and the unit guest-ready. Flag no-shows immediately and activate a backup. **Issue triage & coordination (≈30%)** — Work the maintenance and guest-issue tickets that come in: sort by urgency, line up the right vendor, schedule the fix, and confirm it's done. Keep nothing sitting idle, and escalate anything that threatens a guest check-in. **Property research (≈20%)** — Spend a protected block each day researching investment properties in target markets against our criteria, coordinating virtual tours, and logging promising candidates for our acquisition team. (We'll provide the process and the tracker.) **Bookkeeping & onboarding admin (≈20%)** — Month-end bookkeeping support in QuickBooks (categorizing, reconciling) and preparing onboarding paperwork when we bring on new team members. ### You're a fit if you - Are fully fluent in Spanish and English — you'll coordinate our cleaning crew in Spanish daily - Are highly organized and reliable — when you say a turnover is covered, it's covered - Can juggle reactive work (tickets, scheduling) without dropping the proactive work (research, admin) - Are comfortable in tools like Notion, QuickBooks, and property/booking software (or can learn fast) - Have experience in property management, hospitality, VA work, or operations coordination (a plus, not required) - Communicate clearly and proactively — you flag problems early, in writing ### How we'll start We'd like to begin with a paid trial period — a couple of weeks of real work — so we both know it's a fit before committing to ongoing full-time hours. Strong performers grow with us as the portfolio scales. ### To apply, tell us 1. Your experience with short-term rentals or property management, if any 2. Your Spanish and English fluency (and where you learned each) 3. Your experience with Notion and QuickBooks 4. Your time zone and the hours you can reliably overlap with US business hours 5. One example of a time you kept a lot of moving parts coordinated at once