Virtual Assistant – Property Operations & Client Support (UK Business)

Job Description We are a London-based property management business seeking a sharp, proactive Virtual Assistant to support operations and take ownership of day-to-day tasks across our portfolio. This role requires someone who can think ahead, manage situations independently, and communicate confidently with clients. Key Responsibilities Manage guest and tenant communication across Airbnb, Booking.com, and email Handle issues proactively (maintenance, complaints, scheduling) Coordinate contractors and ensure follow-through Manage booking systems and calendars Prepare and send documents via e-sign platforms and track completion Maintain organised systems and records Support with diary management, call screening, and ad-hoc tasks Requirements Excellent written and spoken English Strong customer service background Highly organised and proactive Able to take ownership and make decisions Comfortable handling client-facing situations Preferred (Not Essential) Property management / lettings experience Airbnb or serviced accommodation experience Experience with Guesty or similar channel managers Familiarity with e-sign tools (DocuSign, Adobe Sign, etc.) Hours & Pay 25 hours per week $650/month Ongoing role