Virtual Concierge in Italy

🇮🇹 Virtual Concierge (Remote) – Luxury Italy Travel Specialist We are a boutique tour operator specialized in high-end, tailor-made travel experiences across Italy. We are looking for an experienced **Virtual Concierge** to support our international clients with a premium level of service. * Provide personalized assistance to clients before, during, and after their trip to Italy * Handle special requests (restaurants, experiences, last-minute changes, VIP services) * Curate recommendations aligned with luxury travel standards * Coordinate with hotels, drivers, guides, and exclusive partners across Italy * Ensure seamless, high-touch customer experience at all times Who we are looking for: * Proven experience in luxury travel, concierge, or high-end hospitality * Deep knowledge of Italy (destinations, lifestyle, culture, experiences) * Excellent English Spanish and Italian; other languages are a strong plus * Strong organizational and problem-solving skills * Ability to manage demanding international clients with discretion and professionalism * Detail-oriented with a passion for exceptional service Details: * Remote position * Freelance collaboration via Upwork * Flexible availability (including weekends if needed) * Long-term collaboration opportunity We are not looking for standard customer support, but for someone who can deliver a true luxury concierge experience and represent our brand at the highest level. Please apply with relevant experience in luxury travel or concierge services. Only applications with proven high-end experience will be considered.