Virtual Medical Assistant

About Southwest Cancer Care Southwest Cancer Care is a growing specialty oncology practice dedicated to providing high-quality, compassionate care to patients. We are seeking a reliable, highly organized, and detail-oriented Virtual Medical Assistant to provide remote support to our clinical team. This is a long-term, full-time opportunity for someone with strong experience in medical scheduling, chart preparation, medical records retrieval, patient coordination, and remote healthcare support. Key Responsibilities Chart Preparation & Medical Records Management Review upcoming provider schedules and prepare patient charts in advance of appointments. Perform thorough chart scrubbing to ensure relevant clinical information is available. Verify that required laboratory results, imaging reports, hospital records, consultation notes, pathology reports, and other relevant documentation are present in the patient's chart. Identify and obtain missing medical records through authorized EHR/EMR systems, medical portals, hospitals, imaging centers, and physician offices. Make outbound calls and follow up on outstanding records when necessary. Ensure assigned charts are prepared and complete according to established practice workflows, generally at least 48 hours before scheduled appointments. Medical Scheduling & Patient Coordination Schedule, reschedule, and manage patient appointments. Monitor provider schedules for cancellations, openings, and scheduling opportunities. Manage waitlists and assist with filling available appointment slots. Coordinate appointment changes and communicate updates appropriately with patients and the clinical team. Assist with follow-up scheduling and continuity-of-care tasks. Provider & Administrative Support Assist providers and clinical staff with administrative and coordination tasks. Support appropriate order entry and documentation workflows as directed by licensed clinical staff and within the scope of the role. Communicate effectively with physicians, nurse practitioners, medical assistants, nurses, and administrative staff. Use Microsoft Teams, Outlook, and other approved communication and scheduling platforms. Participate in virtual meetings and team communication as needed. Complete additional provider-specific or administrative tasks consistent with the Virtual Medical Assistant role. Required Qualifications We are looking for candidates with demonstrated experience in remote healthcare support. Please apply only if you have experience with most of the following: Experience as a Virtual Medical Assistant, Medical Scheduler, Patient Coordinator, Medical Administrative Assistant, or similar healthcare support role. Experience with chart preparation, chart scrubbing, and medical records retrieval. Familiarity with electronic health record and electronic medical record systems. Ability to navigate medical portals and coordinate retrieval of records from hospitals, imaging centers, laboratories, and physician offices. Strong understanding of medical terminology. Experience scheduling and coordinating patient appointments. Comfortable making professional outbound calls to healthcare organizations and patients. Excellent written and verbal English communication skills. Exceptional attention to detail and ability to manage multiple priorities. Comfortable working independently while remaining responsive to a remote team. Experience using communication and productivity tools such as Microsoft Teams, Outlook, and online scheduling systems. Reliable computer, high-speed internet connection, and a professional remote work environment. Preferred Qualifications Candidates with one or more of the following backgrounds are especially encouraged to apply: Oncology, hematology, infusion, or specialty practice experience. Experience supporting physicians or advanced practice providers remotely. Experience with high-volume medical scheduling. Experience working with complex medical records or coordinating care between multiple healthcare organizations. Familiarity with major EHR/EMR platforms. Position Details Position Type: Full-time, long-term contract Schedule: Monday through Friday Working Hours: Approximately 8:00 AM–5:00 PM Arizona time Work Location: Remote We are looking for someone who is dependable, organized, proactive, and interested in becoming a long-term member of our remote support team.