Virtual Operations & Customer Coordinator (Remote)

About Us Cavendish deVere is a premium London flooring company specialising in carpets, luxury vinyl tiles (LVT), Marmoleum, wood flooring and bespoke stair runners. We pride ourselves on excellent customer service, high-quality workmanship and attention to detail. We're looking for an organised, proactive Virtual Operations & Customer Coordinator to become a key member of our team. This isn't simply an admin role. You'll eventually become the person who keeps projects moving from the moment a customer enquires until the final invoice is paid. Working Hours Initially 20 hours per week Flexible, with overlap required during UK business hours Opportunity to increase to full-time as the business grows Responsibilities Initially you will: Order materials from suppliers Send customer start and confirmation emails Update our CRM and job management systems Chase supplier information Allocate contractor payments Chase customer deposits and final balances Answer customer emails and WhatsApp messages Keep project files organised Monitor ongoing jobs and ensure nothing is missed As you develop you will also: Schedule flooring fitters Manage our surveyor's diary Rearrange appointments when required Prepare quotations from measurements and videos Follow up quotations Coordinate multiple projects simultaneously Help improve and automate our business processes using AI and software We're Looking For Someone Who Is Exceptionally organised Fluent in written and spoken English Friendly and professional Calm under pressure Confident communicating with customers Comfortable learning new software Able to work independently A problem solver who takes ownership Essential Skills Excellent written English Strong attention to detail Microsoft Office or Google Workspace Confident using spreadsheets Comfortable learning CRM systems Fast internet connection Quiet home working environment Desirable Experience in construction, home improvement or trades Experience with CRM software Experience with scheduling or project coordination Experience using AI tools such as ChatGPT Experience with Zoho products Experience using WhatsApp Business What Success Looks Like Within your first six months you will be confidently managing much of the day-to-day administration, allowing the business owner to focus on sales, marketing and growth while ensuring every customer receives outstanding service. Salary Competitive and dependent on experience. Please include: Your CV A short introduction about yourself Your current hourly rate Your availability A short paragraph explaining why you think you'd be a good fit for this role. Please do not send WhatsApp messages to us. That medium is for customers and we have no way to track your application. To show you've read the full advert, please begin your application with the words "Blue Carpet". Applications that don't include these words will not be considered.