Virtual Personal Assistant – Martin’s Event Center

About Us Martin’s Event Center is a family-owned venue based in Inglewood, California, rooted in over 40 years of serving the community through hospitality. The Martin family operates several well-known local businesses, and our event center is designed to provide a full-service, elegant space for weddings, quinceañeras, corporate events, repasses, and special celebrations. We pride ourselves on warm service, professionalism, and treating every guest like family. Role Overview: The Virtual Personal Assistant will act as the first point of contact for all event inquiries, managing communication, tracking leads, and supporting clients from initial interest through post-event follow-up. This role requires strong communication skills, organization, and the ability to represent the brand with professionalism and warmth. Requirement: Must be fully bilingual (English/Spanish). Core Responsibilities: 1. Inbound Call Handling (Sales + Customer Service) Answer all incoming calls related to the banquet hall Respond promptly to missed calls and voicemails Speak clearly, professionally, and warmly in both English and Spanish. Identify customer needs and guide them toward booking a tour or securing the venue 2. Lead Qualification (Questionnaire Intake) Ask a structured set of questions to understand: Type of event (wedding, repass, corporate, etc.) Desired event date and time Guest count Budget range (when appropriate) Services needed (catering, decor, bar, etc.) Accurately document all responses 3. Online Inquiry Management Respond to all website, email, and platform inquiries in a timely manner Maintain a professional and friendly tone aligned with the brand Provide key information and encourage next steps (tour booking, call, etc.) 4. Lead Tracking & Data Entry Input all calls, inquiries, and interactions into a structured spreadsheet or CRM Maintain organized records including: Name Contact information Event details Status (new lead, follow-up, booked, lost) Keep data clean, updated, and easy to review 5. Pre-Event Client Follow-Up Reach out to confirmed clients prior to their event to: Review event details Confirm timelines, guest count, and services Answer any final questions Ensure clients feel prepared, confident, and taken care of 6. Post-Event Follow-Up (Customer Experience) Contact clients after their event to: Thank them for their business Ask about their experience Gather feedback (short interview format) Identify opportunities for testimonials and reviews 7. Outbound Sales & Partnership Development Make outbound calls and send emails to: Corporate offices and event planners Wedding-related businesses (dress shops, planners, florists, etc.) Introduce Martin’s Event Center and explore partnership opportunities. Track outreach efforts and responses