Voice calling agent

### Project Overview We are looking to build an AI-powered real estate calling agent that can automatically engage with property leads, answer common questions, qualify prospects, and schedule site visits without requiring human intervention. The system should be capable of handling both inbound and outbound calls using natural, human-like voice conversations. The primary objective is to increase lead engagement, improve qualification rates, and automate appointment scheduling for sales teams. ### Core Requirements #### AI Voice Calling * Human-like voice conversations using ElevenLabs. * Support for inbound and outbound calling. * Ability to understand and respond naturally to customer queries. * Multi-turn conversational memory during calls. * Ability to transfer calls to a human agent when required. #### Lead Qualification The AI should be able to collect and qualify leads based on: * Budget range * Preferred location * Property type * Purchase timeline * Financing requirements * Site visit interest #### Knowledge Base & Property Information The AI should answer questions related to: * Property pricing * Floor plans * Amenities * Project location * Possession timelines * Payment plans * Current offers and promotions The information should be dynamically retrieved from a knowledge base rather than hardcoded responses. #### Site Visit Booking Qualified leads should be able to: * Select a preferred date and time. * Book onsite property visits directly during the call. * Receive booking confirmations automatically. * Receive reminders before the scheduled visit. ### Automation Workflows (n8n) n8n should be used as the central orchestration platform to: * Capture leads from website forms, Meta Ads, WhatsApp, and CRM systems. * Trigger outbound calls automatically. * Store lead information and call outcomes. * Schedule appointments. * Update CRM records. * Send WhatsApp confirmations and reminders. * Generate call summaries. * Notify sales representatives about qualified leads and upcoming visits. ### Integrations Required * ElevenLabs Conversational AI * n8n * OpenAI / Gemini * Twilio or Exotel * Google Calendar * WhatsApp Business API * CRM Integration (HubSpot, Zoho, Salesforce, or custom CRM) * Airtable / PostgreSQL / Google Sheets ### Deliverables * Fully functional AI voice calling agent. * Complete n8n workflow architecture. * Lead qualification system. * Site visit booking automation. * CRM integration. * WhatsApp notification workflows. * Call logging and reporting dashboard. * Deployment documentation and handover. ### Expected Outcome The final system should operate as a virtual real estate sales assistant capable of contacting leads, answering questions, qualifying prospects, scheduling site visits, and updating business systems automatically, significantly reducing manual effort while improving lead conversion rates.