Web-Based Repair Status Tracker Integrating Two Repair Pathways - Local Pickup and Shipments

I have three different ways I can receive repairs for my business: local pickup and drop-off (using Housecall Pro to schedule), USPS business reply mail (not tracked - only know of a repair when I receive the envelope), and a new automated UPS label generator on my website (I know when a customer submits the form). I would like to better integrate the UPS label generator and local pickup as well as incorporate a way to manually create a tracked line when a customer uses the legacy/old USPS business reply mail method. Desired outcomes: 1) Develop a tracker which any customer can track the status of their repair from when the repair need is first communicated (either through booking a pickup or shipping an item) through delivery or shipment back to the customer. This tracking would probably be within the member's area of our wix website. 2) Develop an area for customers to search the history of their repair submissions so a customer can search by make/model/serial number and date of last repair. 2) For the local pickup/dropoff option, switch from Housecall Pro to another option where I have more control such as Wix bookings and Badger mapping using automation to determine when a day is full and no more bookings can be taken on that day. 3) Thorough documentation on the structure of this tool/automation including covering how the different elements function together, the code and how it functions,