Zoho One Developer for Entertainment CRM Management System

We are a Sports Entertainment company seeking an experienced Zoho One programmer to design and implement a custom management system within our CRM. The system must be streamlined, intuitive, and easy for our employees to use in managing ticket sales, task alerts, and event operations. This system will also ensure that each department can clearly see what tasks need to be done and what has already been completed, improving accountability and workflow transparency across the company. Imagine every employee logging into CRM and seeing a role-based dashboard: * Graphics → "Your Artwork Queue" * Printing → "Your Print Queue" * Marketing → "Your Campaign Queue" * Athletic Commission → "Your Compliance Queue" * Travel → "Your Booking Queue" They're all looking at the same show database, but each person sees only the records and tasks assigned to their department. ZOHO CRM (Show Database) │ ┌───────────┼───────────┐ │ │ │ Graphics Printing Marketing Dashboard Dashboard Dashboard │ │ │ Athletic Travel Finance Dashboard Dashboard Dashboard My suggestion I can design this as if it were a commercial SaaS application, with complete screen mockups for every role: * Owner Dashboard * Booking Team Dashboard * Graphics Dashboard * Printing Dashboard * Marketing Dashboard * Athletic Commission Dashboard * Road Manager Dashboard * Show Detail page * Mobile version for road crews These would look like real Zoho CRM pages with buttons, progress bars, color-coded statuses, and department-specific work queues so your Zoho developer has a blueprint to build from. I believe this approach will fit your operation much better than trying to force everything into a traditional ticketing system. Since you're already running Facebook Ads, Instagram, and TikTok, I'd make the Marketing Queue look more like an ad operations dashboard than just a task list. Instead of just seeing: Facebook Ads The marketing employee would see the actual campaign performance. Imagine they click Tulsa Fairgrounds and see this: Zoho CRM doesn't automatically know how your Facebook Ads are performing. You'd need to connect the Meta Marketing API (Facebook/Instagram Ads API). Once connected, Zoho can pull in live metrics like: * Campaign status * Daily spend * Reach * Impressions * Link clicks * Cost per click (CPC) * Click-through rate (CTR) * Purchases (if your Meta Pixel/Conversions API is configured) * Return on ad spend (ROAS) Those numbers can then be displayed directly on the marketing page for each show. I'd build a Show Intelligence Dashboard that combines everything into one place: * 🎟 Ticket Sales (live from your ticketing platform) * 📱 Facebook & Instagram Ads (live from Meta) * 🎵 TikTok Ads (if you use them) * 📧 Email Campaigns * 📦 Poster Shipping (EasyShip tracking) * 🎨 Artwork Status * ⚖️ Athletic Commission Compliance * 💰 Show Profit Forecast Build it mainly in Zoho CRM + Zoho Creator, not Zoho Desk. Simple structure CRM = master show database Where Zoho Creator fits Use Zoho Creator for the polished custom screens: Owner Dashboard Graphics Queue Printing Queue Marketing Queue Travel Queue Road Manager Mobile Page Athletic Commission Page Here's how I would redesign it Think of it like airline software. The pilot sees one screen. The gate agent sees another. Maintenance sees another. But they're all looking at the same flight. I'd do exactly the same thing. SHOW DATABASE Tulsa Fairgrounds │ ┌────────────────┼────────────────┐ │ │ │ Graphics Printing Marketing │ │ │ Athletic Road Manager Accounting Commission Budget & Timeline: Please include your estimated cost and timeline in your proposal.