ajabi Platform Manager & Tech Support Specialist Company: The College Game

### About The College Game The College Game is a premier coaching and educational platform dedicated to helping parents and students navigate the college journey with confidence and success. We deliver our high-value coaching, community, and courses primarily through Kajabi. We are looking for a tech-savvy, detail-oriented specialist based in the Philippines to take full ownership of our digital infrastructure, ensuring our families enjoy a seamless, glitch-free experience. ### Position Overview We are seeking a Kajabi Platform Manager & Tech Support Specialist who thrives at the intersection of education technology and customer support. In this role, you will be the absolute go-to person for everything related to our Kajabi backend, tech integrations, and student/parent IT support. ???? CRITICAL REQUIREMENT: You must have proven, hands-on experience building, managing, and troubleshooting within the Kajabi platform. If you do not have direct Kajabi experience, your application will not be considered. ### Key Responsibilities 1. Kajabi Platform Management Course & Product Setup: Build, upload, and organize course modules, lessons, downloadable resources, and assessments within Kajabi. Funnels & Marketing: Design, build, and maintain high-converting landing pages, opt-ins, sales pages, and checkout pipelines. Email Marketing: Set up, test, and schedule email broadcasts, automated sequences, and newsletters inside Kajabi. Community Management: Monitor and maintain the backend of our Kajabi Community features to ensure smooth user engagement. 2. IT, Technical Support & Integrations Zapier & Integrations: Manage and troubleshoot connections between Kajabi and external tools (Zapier, Stripe, Zoom, Google Workspace, and social media tracking pixels). Data & Analytics: Track key metrics (site traffic, email open rates, course completion rates) and ensure tracking codes are functioning perfectly. System Maintenance: Perform regular audits of the site to fix broken links, update outdated information, and resolve glitchy user experiences. 3. User & Customer Support Help Desk: Act as the first line of defense for tech-related questions from parents and students (e.g., login issues, missing access, billing queries). Onboarding: Ensure new clients are successfully and smoothly onboarded into the Kajabi ecosystem without friction. ### Qualifications & Skills Experience: Minimum of 2+ years of direct experience managing the backend of Kajabi. Technical Skills: Strong understanding of automated funnels, email marketing sequences, and standard web design principles within Kajabi templates. Integrations Expert: Highly proficient with Zapier and connecting various third-party applications. Communication: Excellent written and verbal English skills. You must be able to explain technical solutions to non-tech-savvy parents with patience and clarity. Problem-Solver: A proactive, "figure-it-out" attitude when tech systems change or break. Infrastructure: A highly reliable, high-speed internet connection (with a backup power/internet solution preferred), a modern computer, and a quiet workspace.