U.S. based part-time customer success manager for healthcare software company (fully remote)

About us: PharmaLink provides dispensing, ePrescribing, and inventory management software to healthcare providers across the U.S. Learn more at plprx.com. We are a small team, 100% remote, with long-term growth opportunities. Job details: PharmaLink is looking for a remote customer success manager to cover the afternoon hours on the west coast (Monday to Friday 1pm - 5pm pacific preferred, but some flexibility available). The primary responsibility will be to handle customer emails and phone calls in this window, training customers on using our software, helping them resolve issues, and escalating problems to management. Communication and organization are paramount. You need to be able to understand a customer’s problems, resolve what you can, and communicate seamlessly with other employees to make sure the issue is resolved. Native English speakers preferred but must be fluent. Experience in a healthcare setting (e.g. clinic or hospital) is a plus. We are a software business so ideally looking for someone who can troubleshoot basic technical issues and can learn new software quickly. We will obviously teach you whatever you need to know on our own product. You will also be assisting our sales team, which may include helping with new customer training and setup, basic follow ups by email and phone, etc. Sales experience not required but potential for earning commission and bonuses for helping close high-value accounts. Part of the role will be developing training materials and guides to help customers learn the system on their own time. Any experience with building training guides or processes is also a plus. Share a brief summary of relevant experience in your proposal. Start data is ASAP and will begin on a 3-month trial basis. There is an opportunity to expand the role to full-time based on performance and business needs.