E‑commerce Agency Needed for Amazon, eBay, Shopify & Social Media Management

I operate multiple e‑commerce stores in Australia (Amazon, eBay, Shopify) and am seeking a professional agency to manage marketplace operations, catalog optimisation, customer service workflows, and social media activity. Scope of Work: Full Amazon & eBay listing optimisation (SEO, keywords, ranking) Catalog management, SKU consistency, inventory updates Handling customer inquiries, returns, and order processing Managing promotions, deals, coupons, and visibility tools Updating and improving existing listings Social media content creation + scheduling (Facebook, Instagram, TikTok) Using tools like CrazyLister, Predis, Buffer, Shopify Marketplace Connect Requirements: Proven agency experience with Amazon, eBay, and Shopify Strong customer service and operations capability Ability to manage multi‑marketplace workflows Reliable team with clear communication Long‑term partnership focus Please provide: Your onboarding process Pricing structure (monthly retainer or hourly) Team size and roles Tools you use for marketplace optimisation and social media Examples of similar clients you manage