E-commerce QA Tester – Checkout, Customer Journey & Fulfillment Testing

We are preparing to launch a digital e-commerce business and need an experienced **QA tester** to perform a complete pre-launch customer journey review. The goal is to test the site exactly as a real customer would and identify broken links, confusing steps, checkout or payment problems, fulfillment failures, mobile issues, email problems, portal-access issues, subscription problems, or other launch risks. This is primarily a **testing, verification, and documentation assignment**, not a website redesign or development role. ## Platforms Involved The customer journey may involve: * Shopify * PageFly * SuiteDash client portal * Stripe * Email automations * Digital product delivery * Subscription/free-trial enrollment * Chatbot/customer support * Desktop and mobile browsers Required Testing 1. Website & Mobile Test the site on desktop and mobile and verify: * Navigation, footer links, CTAs and product links * Correct pricing * Forms and buttons * Images and videos * Mobile responsiveness * No broken links or error pages * No obvious spelling/content errors * Overall clarity and ease of use 2. Primary One-Time Digital Product Test the complete customer journey: * Landing page and purchase CTA * Correct price * Checkout and payment * Confirmation page * Customer/account creation * Client portal access * Welcome/onboarding email * Required customer forms * Save-and-return functionality * E-signature workflow where applicable * Downloads and printing * Final document/product availability * Contact/recipient workflow where applicable Document any step that is broken, slow, unclear, or confusing. 3. Annual Subscription Product Test: * Landing page and signup * Free-trial language * Annual subscription pricing * Credit-card requirement disclosure * Payment authorization * Confirmation email * Account creation and subscription status * Content access * Email and push delivery where applicable * Cancellation process * Trial-to-paid workflow * Renewal/billing messaging Flag any inconsistent trial, billing, cancellation, or renewal language. 4. Downloadable Digital Product Verify: * Correct price * Checkout and payment * Purchase confirmation * Digital file delivery * Download link * File opens correctly on desktop and mobile 5. Payment Testing Most checkout and payment testing should be performed using the available **Stripe test/sandbox environment and Stripe-approved test payment methods**. The tester should **not request, receive, store, or use the client's personal or business credit-card information**. Sandbox testing should include successful transactions, declined transactions, checkout behavior, subscription/trial logic, refunds where appropriate, and related customer workflows. After sandbox testing is complete and issues are corrected, we may separately authorize a **limited live production transaction**. Any live transaction must be approved in advance. Do not independently perform live charges or request sensitive payment information. 6. Customer Portal Log in as a new customer and test: * Login and password reset * Dashboard/getting-started instructions * Forms * Uploads * Downloads and printing * Video and product links * Support links * Mobile usability * Navigation and clarity Also verify that one customer cannot access another customer's information. 7. Email & Communications Confirm that expected communications are actually received, including: * Purchase confirmations * Welcome emails * Portal/access instructions * Product-delivery emails * Subscription/trial communications * Onboarding/follow-up emails Check formatting, links, spam/junk placement, and noticeable delays. 8. Chatbot & Support Test common customer questions such as: * How do I access my purchase? * How do I update my information? * How do I contact support? * What is the refund policy? * How do I cancel my subscription? * What happens if I forget my password? Document inaccurate, confusing, or incomplete answers. Required Testing Evidence Testing should be **verified and documented**, not simply summarized verbally. Please provide: * **Screenshots** * **Written/text documentation** * **Screen-recorded video** Use video where it helps demonstrate a full customer journey, reproduce an error, or show a confusing user experience. For significant issues, include exact steps needed to reproduce the problem. Final Deliverable Provide a structured QA report containing: * Pass/Fail status for each test area * Bugs/issues discovered * Severity: Critical / High / Medium / Low * Screenshots * Screen-recorded video where useful * Written explanation * Steps to reproduce * Browser/device used * Recommended corrective action * Items requiring retesting * Final assessment of readiness for public launch Please **do not make major changes to the website, checkout, payment systems, or automations without approval**. Your responsibility is to test, document, verify, and report. Ideal Experience Experience with: * Shopify QA testing * E-commerce checkout testing * User Acceptance Testing (UAT) * Stripe test/sandbox environments * Subscription/free-trial testing * Digital product fulfillment * Mobile testing * Customer portals * Professional bug reporting * Screen-recorded QA documentation Experience with SuiteDash CRM is helpful but not required. When Applying, Please Answer 1. What experience do you have testing Shopify/e-commerce customer journeys? 2. What experience do you have with Stripe sandbox testing? 3. Have you tested subscriptions, free trials, and digital fulfillment? 4. How do you document results using screenshots, written reports, and video? 5. Based on this scope, approximately how many hours would you expect the assignment to require? Please begin your proposal with **“E-commerce QA Test”** so we know you reviewed the full assignment.