iGaming Live Chat Agent (Full Time Remote)

We are seeking high-caliber Live Chat Agents to provide exceptional support within our fast-paced iGaming and crypto ecosystem. We expect our agents to deliver professional, accurate, and empathetic service while maintaining a high degree of technical proficiency. Core Responsibilities -Deliver fast and professional customer support via live chat -Follow established guidelines to resolve player inquiries with precision and care. -Identify and escalate complex cases to specialized teams or leadership when necessary. -Act as a first line of defense for Responsible Gaming by assisting with limits and self-exclusion processes. Required Qualifications -Bilingual Proficiency: Native or professional fluency (English Required) -Technical Knowledge: Familiarity with CRM systems, live chat tools, and cryptocurrency/blockchain payment methods. -Soft Skills: High emotional intelligence, patience, and the ability to remain composed during escalated disputes. -Operational Excellence: Strong problem-solving skills, attention to detail, and the ability to handle multiple concurrent chats. Preferred Experience -Prior experience in the iGaming industry. -Knowledge of KYC and compliance within heavily regulated environments. -Previous leadership or supervisory experience. Compensation & Benefits -Base Salary: Competitive compensation commensurate with experience and jurisdiction. -Bonus: Incentives based on KPIs -Professional Development: Comprehensive training on Compliance, KYC, and Responsible Gaming using Brief Intervention Techniques (BIT). Why Join Us We invest in your growth. This role offers a clear path toward leadership and specialized support positions. You will join a supportive remote environment where you are empowered to act decisively and empathetically, serving as a critical safeguard for our community through responsible gaming and compliance excellence.