Hire the Best Active Directory Administrators
in Panama
Panama, Panama
Are you looking for a bilingual dedicated and knowledgeable computer system engineer who can provide exceptional technical assistance to your MSP team, via email, chat, or phone? My skills and experience make me an ideal candidate for the position at your company Throughout my 15 years of experience in technical support roles, I have developed a comprehensive skill set in troubleshooting and resolving hardware and software issues. Providing exceptional customer service is a top priority for me. I am skilled in effectively communicating with end-users, both remotely and on-site, and delivering clear instructions to troubleshoot and resolve technical issues. My problem-solving solid abilities, coupled with my patience and empathy, contribute to a positive support experience and user satisfaction. Skills ◆ Microsoft 365 Admin Center * Managed users and groups across Microsoft 365 services * Administered Exchange Online, SharePoint, and OneDrive environments ◆ Exchange Admin Center * Managed mailboxes, distribution groups, and contacts * Supported email configuration and troubleshooting ◆ Microsoft Entra Admin Center * Managed user lifecycle (onboarding/offboarding), including account creation and access removal * Administered group-based access control using security and Microsoft 365 groups ◆ Microsoft Intune * Managed device enrollment and compliance policies * Deployed and maintained software applications across endpoints ◆ Active Directory * Created and managed user accounts and group memberships * Performed password resets, account unlocks, and basic GPO management
- Microsoft Active Directory
- Microsoft Exchange Server
- Technical Support
- Desktop Support
- Microsoft Office
- Office 365
- Microsoft Outlook
- Customer Service
- Halo
- Zendesk
- Freshdesk
- ConnectWise Automate
- Microsoft Intune
- Microsoft SharePoint
- VMWare
- VPN
- UniFi
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