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Check out Answered Tickets professionals with the skills you need for your next job.
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Rating is 4.6 out of 5.
4.6/5
based on 4,143 client reviews
  • $12 hourly
    • 5.0/5
    • (19 jobs)
    Helping others is what I’m all about, and I always make sure to deliver top-notch customer service. You can see this in my track record on Upwork, where my skills consistently lead to happy customers With over a decade of experience in Order Management, SaaS Technical Support, and Customer Care, I’ve built expertise in: • Sales • Order fulfillment and tracking • App troubleshooting • SaaS support • E-commerce • Live Chat & Email Handling • Lead Generation • Social Media Management • Data Entry & Research • Administrative Tasks I’ve handled challenges like missing items, delays, and disputes in Order Management and E-commerce. My approach includes finding creative solutions and collaborating with customer care teams, warehouses, shipping partners, and management to ensure smooth operations and customer satisfaction. In Technical/SaaS support, I engaged with users to address app complaints, providing detailed guides and investigating issues to find root causes. I ensured effective ticket triage and served as a bridge between users and the engineering team for clear communication and prompt resolutions. I’m confident in quickly learning new platforms, having used tools such as Intercom, Zendesk, Giorgias, Helpscout, FreshDesk, Shopify, Jira, Prestashop, Google Drive, ClickDesk, Zopim, Trello, Asana, Zoom, Slack, Skype, Chatra, ClickandChat, Excel, Word, PowerPoint, Outlook, Thunderbird, Dropbox, and iCloud. Described as a quick learner and detail-oriented, clients have recognized me as a versatile professional, capable of excelling in various fields. I’m excited about the opportunity to contribute to your team’s success! I look forward to discussing how I can be a valuable part of your growing company.
    Featured Skill Answered Tickets
    Technical Support
    Troubleshooting
    SaaS
    Customer Satisfaction
    Logistics Management
    Ecommerce Order Fulfillment
    Product Knowledge
    Customer Support
    Ticketing System
    Order Fulfillment
    Customer Service
    Shipping & Order Fulfillment Software
    Order Tracking
    Online Chat Support
    Order Processing
  • $15 hourly
    • 4.9/5
    • (25 jobs)
    I am a motivated, hard-working and reliable freelancer with 10+ years experience in customer service and technical support for various SaaS and other products. I enjoy working individually and also with a team. I am very fluent in verbal and written English. I am highly skilled in assisting customers via live chats and emails. I have experience using ManyChat, Gorgias, HiveCrm, Shopify, Intercom, Zendesk, Freshdesk, Tawkto, Front, Hubspot, Telegram, Asana and LiveChat. I would love to be able to gain more experience in providing excellent customer support for your organization.
    Featured Skill Answered Tickets
    Data Entry
    Answered Ticket
    Customer Relationship Management
    Ticketing System
    Technical Support
    Customer Support
    Customer Onboarding
    SaaS
    Email Etiquette
    Customer Service
    Customer Satisfaction
    Email Support
    English
  • $10 hourly
    • 4.7/5
    • (17 jobs)
    Worked as Quality Analyst for almost 4 years Worked as a Customer Support for 10 years Working from home for 8 years now. SKILLS/TASKS/TOOLS THAT I CAN HANDLE content writing copywriting customer support (email and chat) executive assistant social media manager Freshdesk Can handle chargeback claims transcription Wordpress Mass Planner Shopify Oberlo Reamaze ZenDesk Excel Google Docs Magento
    Featured Skill Answered Tickets
    Answered Ticket
    Email Etiquette
    Content Writing
    Customer Support
    Communication Etiquette
    Consumer Goods
    Customer Service
    Online Chat Support
    English
    Zendesk
    Order Processing
  • $10 hourly
    • 4.7/5
    • (10 jobs)
    As a professional with many years of virtual assistant experience, combined with a solid technical background in customer support and a strong aptitude for acquiring new knowledge, I am able to manage a multitude of tasks with a rigorous and well-organized approach. I am able to work both in a team and autonomously. With strong communication skills and an excellent knowledge of office automation tools, I'm very interested in working as part of a team where I can put my skills to good use and bring my dynamism and taste for a challenge. I can quickly integrate into new working environments with real team spirit and good listening and communication skills. Use of most known software in the field, including Zendesk, Freshdesk, Shopify, Intercom, social networks (Facebook, Instagram, Pinterest, Twitter, LinkedIn), etc.
    Featured Skill Answered Tickets
    Administrative Support
    Virtual Assistance
    Email Support
    Multitasking
    Order Fulfillment
    Order Processing
    Order Tracking
    Customer Service Training
    Customer Satisfaction
    Social Customer Service
    Customer Service
    Answered Ticket
    Online Chat Support
    Customer Support
  • $15 hourly
    • 5.0/5
    • (8 jobs)
    Need an EXPERT CUSTOMER SERVICE SPECIALIST for the long haul? I have more than 4 years of professional customer service experience, working closely with startups, fast-growing, and established businesses in their Customer Support Operations to promote customer satisfaction through email, chat, and phone-based support. As a result, customers consistently returned and became regulars, which translated to increased sales for my clients. I also have experience working as a Virtual Assistant for Upwork clients. By handling back-end processes, I empowered my clients to focus more on business development and expansion, resulting in the launch of more e-commerce webstores and increased sales for their companies. Here's what clients book me for: ✅ Collaborative with Business Owners and CEOs I focus on providing value and the best quality work for my clients to earn their trust. My first Upwork client allowed me to earn more than $10,000 and a 5-star rating, which catapulted me to become a TOP-RATED FREELANCER. I always prioritize understanding my clients' needs for growth and increased sales. ✅ Communicative and Transparent Communication is integral to success in any business. I maintain open communication with my clients at all times, ensuring business continuity vital for customer retention. ✅ Problem Solver Problems and challenges arise. In difficult situations, I find solutions, address issues, and make reasonable compromises when needed. ✅ High-Quality Work Assuring my clients receive the best quality work is my primary focus. I focus on what I can GIVE rather than what I expect to RECEIVE. I believe hard work and passion will lead to success. ✅ Tools I Use for Customer Support Tasks: ▪ Zendesk ▪ Gorgias ▪ Google Suite ▪ Microsoft Office ▪ Sticky.io ▪ BigCommerce ▪ WooCommerce ▪ Shopify ▪ Slack ▪ Asana ▪ Tazapay, Airwallex, Recharge ▪ Front, FastMail, Tidio, and more If you need someone passionate about customer service to increase client satisfaction, let's chat!
    Featured Skill Answered Tickets
    Customer Experience
    Project Management
    Customer Engagement
    Customer Care
    Answered Ticket
    Product Knowledge
    Customer Service
    Management Skills
    Customer Relationship Management
    Customer Support
    Email Support
    Customer Service Training
    Zendesk
  • $15 hourly
    • 5.0/5
    • (19 jobs)
    I am a proactive, result-oriented, persevering, flexible and an excellent team player. I believe I have developed a considerable level of good communication skill, both verbal and written. I am always focused in everything I do and I always take it a challenge and an opportunity everytime I am given a new or even a routine task especially those tasks which are closely related to my field of work. However, anything new which may not be closely related to my field of work is a welcome opportunity and I consider it as a widener to my horizon in terms of career advancement. I always find it meaningful to achieve targets and equally meaningful in delivering customer satisfaction. In fact, meeting or even exceeding customer expectation has always been my prime drive for excellence in the discharge of my functions, duties and responsibilities.
    Featured Skill Answered Tickets
    Customer Satisfaction
    Email Communication
    Product Knowledge
    Customer Service
    Customer Support
    Answered Ticket
    Order Fulfillment
    Zendesk
    Order Tracking
    Order Processing
    Email Support
    Online Chat Support
  • $12 hourly
    • 4.6/5
    • (5 jobs)
    A self reliant individual with more than 10 years of experience in customer service handling calls, email, and chat support. Have valuable experience doing back-end support which mainly focuses on refunds, order tracking, logistics, and direct Supplier communications. I can be an added value to your company as I possess the following skills: Customer service - Excellent skills in providing accurate solutions in a timely manner and ability to go beyond satisfying customer concerns; with good customer-relationship knowledge. Team management – Notable ability to delegate tasks, think strategically, and solve problems without compromising company policies and processes. Capacity to multi-task under pressure. Strong proficiency in Microsoft Office applications. Detail and goal-oriented, self-starter with a resourceful attitude. I can easily work on assigned tasks with a 100% success rate. Self-reliant and highly dependable. Thinks strategically and analytically, multitasks, and prioritizes. Lastly, I never get tired of learning new things especially if it's something where I can grow more and build my personality. I'm the type of person that loves working hard but, I work smart more often. I always make sure that whenever I do things, it's great.
    Featured Skill Answered Tickets
    Email Communication
    Data Entry
    Google Workspace
    Customer Support
    Order Fulfillment
    Customer Service
    Microsoft Office
    Answered Ticket
    Administrative Support
    Order Tracking
    Order Processing
    Email Support
    Online Chat Support
  • $30 hourly
    • 5.0/5
    • (15 jobs)
    📊 Expert in Summaries, Dynamic Tables, Reports, and Dashboards 📊 Specializing in Google Sheets, MS Excel, Sigma Computing, and Salesforce (SFDC) I am an expert in developing impactful reports and dashboards that showcase key business metrics, including monthly performance, revenue trends, and overall business health. My work with Sales and Customer Service Teams has helped organizations harness their data to make informed and strategic decisions that drive success. Specializing in creating dynamic, visually engaging dashboards in Google Sheets, Sigma Computing and SalesForce (SFDC), I excel at transforming complex datasets into intuitive reports that provide actionable insights. Additionally, I implement basic Google Scripts to automate processes and enhance the functionality of reports when needed, ensuring efficiency and accuracy. With over 16,000 worked hours on Upwork, I have worked with numerous clients and gained vast experience, I have also completed very successful projects outside of Upwork. My ability to speak both English and Spanish fluently has allowed me to work with clients from diverse backgrounds, providing seamless communication and excellent service. My core strengths include: ✅ Sigma Computing Report & Dashboards creation ✅ SalesForce (SFDC) Leads, Opportunities & Accounts Reports & Dashboards ✅ SalesForce Flows ✅ Google Sheets & Excel Interactive or Static Reports & Dashboards ✅ Crafting dynamic tables that adapt and update seamlessly with new data. ✅ Google Scripts for enhanced productivity (at a basic-mid level) I am proficient in a variety of tools, including: ✅ Google Sheets and Exce ✅ Salesforce SFDC ✅ Sigma Computing ✅ Google Workspace (Gmail, Docs, Forms, Slides, Sheets, and Drawings) ✅ Slack ✅ ShipStation ✅ Shopify ✅ Recharge With a focus on precision, automation, and visualization, I help teams transform raw data into valuable insights, enabling smarter business decisions. Feel free to contact me with any questions! I’m happy to discuss your project goals and explore how we can be a great fit. Idania
    Featured Skill Answered Tickets
    Salesforce CRM
    Sigma Software Solutions OmniCare
    Six Sigma
    Internal Reporting
    Data Visualization
    Data Analytics & Visualization Software
    Data Analysis
    Excel Formula
    Dashboard
    Analytics Dashboard
    Google Sheets
    Microsoft Excel
    Google Sheets Automation
    Spanish
    English
  • $12 hourly
    • 5.0/5
    • (2 jobs)
    🚀 Ready to take your business to the next level? Let me handle the details while you focus on growth and success! With years of experience in both corporate and freelance settings, I bring a unique blend of efficiency, professionalism, and dedication to every project. My mission? To streamline operations, enhance customer experiences, and help your business run like a well-oiled machine. 🔹 My Expertise: ✅ Customer Support (Chat, Email & Calls) ✅ Real Estate Virtual Assistance ✅ E-commerce Store Management ✅ Appointment Scheduling & Calendar Management ✅ Data Entry & CRM Management ✅ Lead Generation & Follow-ups I pride myself on being reliable, proactive, and results-driven—going the extra mile to ensure your business thrives. 📌 Let’s work together to simplify your workload and maximize productivity. Ready to scale? Hire me today! 🚀😊
    Featured Skill Answered Tickets
    American English Accent
    Virtual Assistance
    Customer Relationship Management
    Answered Ticket
    Customer Satisfaction
    Communication Etiquette
    Ecommerce Order Fulfillment
    Order Tracking
    Ecommerce Support
    Zendesk
    Appointment Setting
    Shopify
    Ecommerce
    Email Support
    Customer Engagement
  • $15 hourly
    • 4.9/5
    • (29 jobs)
    “If you are not taking care of your customer, your competitor will.” – Bob Hooey Customer service society does require a timely and proactive service to enhance future business growth. Customer loyalty is very important when you hire the right person to represent your brand when assisting your valued customers. My long-term experience in the service industry is something I take pride in and it has taught me to meet and exceed each customer’s expectations and build that trust and relationship with them. I have worked with different types of businesses (eCommerce, subscription-based companies, life coaches) and I realize that maintaining a good relationship and a loyal repeat business through your loyal customers is of the utmost importance in every company. If you need someone to represent your brand and your company, drop me a message and I'll be happy to discuss this with you!
    Featured Skill Answered Tickets
    Communications
    Interpersonal Skills
    Answered Ticket
    Ticketing System
    Canva
    Email Etiquette
    Customer Service
    Customer Support
    Email Communication
    Social Media Management
    Order Tracking
    Zendesk
    Order Processing
    Online Chat Support
  • $135 hourly
    • 4.9/5
    • (8 jobs)
    Looking to level up your business productivity and efficiency? 👀 Look no further, because I'm here to optimize your business with Monday.com and make it run like a well-oiled machine. With my expertise, I can help you set up, integrate, optimize, and automate your Monday.com account, enabling you to run your business professionally. Picture this: your Monday.com account is perfectly tailored to your needs, with a high-level overview board that'll make your projects shine. Need a custom project management workspace? Consider it done! I'll create a workspace that fits your unique requirements. But wait, there's more! Say goodbye to boring reports and hello to informative dashboards and reporting systems. Need to migrate your data from another platform? No sweat, I'll handle it smoothly. Want to keep your customer relationships in check? I'll set up a CRM system right within Monday.com. And that's not all! I'll connect Monday.com with other tools, automate tasks, and provide top-notch training and onboarding for you and your team. We'll have you Monday.com pros in no time! I'm eager to learn more about your company and your specific requirements on Monday.com. Feel free to ask any questions, including timelines and budgets. My mission is to ensure you get the maximum value from your investment in Monday.com. Let's make Monday.com work for you like never before!
    Featured Skill Answered Tickets
    Process Design
    CRM Development
    CRM Automation
    Automated Workflow
    Implementation
    Software Integration
    Process Development
    Asana
    SaaS
    CRM Software
    Automation
    Project Management
    Project Scheduling
    Project Workflows
    Spanish
  • $20 hourly
    • 4.8/5
    • (13 jobs)
    Customer service professional with over 13 years of successful experience in technical, customer service and financial accounts with expertise in the following skills and applications: ✔ English language communication (Verbal & Written) ✔ GSuite and other Google tools ✔ Microsoft Office (Word, Excel, Powerpoint, and Outlook) ✔ Dropbox ✔ GCal, Calendly, Glip & Trello ✔ Zendesk ✔ TeamWork Desk and Chat ✔ Canva ✔ Shopify ✔ Stripe & PayPal ✔ Zoom, Goto Meeting, Ring Central Meeting ✔ Skype, Google Hangout, Viber, Whatsapp & Slack I take great pride in my work and I am dedicated to my clients. My strong work ethic is evident from the commendations I have received from my previous employers. Possessing a genuine interest in other people’s problems and a willingness to help them when asked, I feel I will fit in easily into any existing workplace environment.
    Featured Skill Answered Tickets
    Administrative Support
    Data Entry
    Product Knowledge
    Customer Service
    Order Tracking
    Phone Support
    Online Chat Support
    Email Support
  • $20 hourly
    • 4.9/5
    • (101 jobs)
    🚀 Elevate Your Online Presence with a Local SEO & Content Expert! 🚀 Welcome to my Upwork profile! If you’re looking to dominate the search engine rankings and drive organic traffic to your site, you’ve come to the right place. With over 6 years of experience in Local SEO, On-Page & Off-Page SEO, Content Writing, and Backlinks, I have the expertise to transform your digital presence. --- 🌟 Why Work with Me? 🌟 🎯 1. Local SEO Mastery: - Local SEO Audits & Strategy: Get a tailored strategy that focuses on your local market. - Google My Business Optimization: Ensure your business stands out in local searches. - Local Keyword Research: Identify the most effective keywords to attract local traffic. - Citation Building & Management: Strengthen your local presence with accurate listings. - Reputation Management: Boost your online reputation with strategic review management. 🎯 2. On-Page SEO Expertise: - Comprehensive Website Audits: Uncover and fix technical SEO issues. - Meta Tags & Headers Optimization: Improve click-through rates with optimized meta tags. - SEO-Friendly Content Creation: Craft compelling content that ranks and engages. - Page Speed & Mobile Optimization: Ensure fast loading times and a seamless mobile experience. 🎯 3. Off-Page SEO & Backlinks: - High-Quality Backlink Building: Gain authoritative links that boost your site’s domain authority. - Guest Posting & Outreach: Build relationships and secure guest posts on relevant sites. - Competitor Analysis: Stay ahead with insights into your competitors’ strategies. 🎯 4. Content Writing & SEO Tools: - Engaging SEO-Optimized Content: Write content that resonates with your audience and ranks well. - Advanced SEO Tools Proficiency: Leverage SEMrush and Ahrefs for in-depth analysis and strategy development. - Content Marketing: Develop and execute strategies that drive traffic and conversions. --- 🌐 My Journey & Success Stories 🌐 - Seasoned SEO Professional: Since 2018, I’ve been transforming businesses on Upwork with tailored SEO strategies. - Technical Expertise: Worked as a Technical Support Specialist for rankingCoach, one of the leading SEO applications. - Tool Savvy: Skilled in using SEMrush and Ahrefs to conduct thorough SEO audits and competitive analysis. - Proven Results: Consistently improved search engine rankings, increased organic traffic, and enhanced online visibility for clients. --- 🔥 Ready to Ignite Your SEO Success? 🔥 Let’s embark on this journey together. Whether you need a comprehensive SEO overhaul, captivating content, or strategic backlinks, I’m here to help you achieve your goals. My personalized approach ensures that every strategy is tailored to your unique needs, delivering results that matter. --- 📞 Get in Touch: Don’t miss out on the opportunity to elevate your brand. Invite me to your job, and let’s start crafting your success story today! --- Optimize your website. Elevate your brand. Achieve your SEO goals with an expert by your side. Let’s make your digital presence unstoppable! Ready to dominate the digital landscape? Let’s connect and turn your vision into reality!
    Featured Skill Answered Tickets
    Customer Support
    Ticketing System
    Email Support
    Google Maps
    SEO Localization
    Keyword Research
    Answered Ticket
    LinkedIn Profile Creation
    Lead Generation
    Customer Service
    Customer Satisfaction
    SEO Strategy
    Local SEO
    SEO Keyword Research
    Search Engine Optimization
  • $10 hourly
    • 5.0/5
    • (8 jobs)
    I have been in the call center industry for more than 12 years now. It has been an amazing experience. I started my path as a call center representative as an Inbound Sales Representative for a well-known telecommunications company. This was my first experience facing the challenge of assisting a troubled customer, or someone who was seeking proper guidance at that particular moment. Learning different skills has always been my main goal in order for me to be able to properly assist customers. My English is very fluent and my grammar is very good. I am fully bilingual in English and Spanish, both written and spoken. I used to live in the USA, I have an actual USA cultural background and I´m very familiar with different accents as well as having a clear understanding of the task to be performed. I have performed various tasks throughout my career. Inbound customer service has been the most pleasant one. Being able to assist and make anyone's day better will always be an amazing reward. I am always ready to learn new things and become what you need for the company. I am a reliable trustworthy representative looking always to provide the best results on any assigned job. I will always make sure I can be up-to-date and on point when it comes to my obligations with the company and what is really expected of me as a representative. My punctuality and attendance are Flawless and I am a reliable, focused, and dedicated representative looking to assist and make sure every single customer is well-assisted. Giving the company the credibility it always deserves.
    Featured Skill Answered Tickets
    Customer Service
    Microsoft Office
    Email Communication
    Data Entry
    Answered Ticket
    Product Knowledge
    Computer Skills
    Multitasking
    Order Tracking
    Online Chat Support
    Email Support
  • $20 hourly
    • 5.0/5
    • (11 jobs)
    🌟 Your Superstar E-commerce Partner! 🛍️🌟 Hey there, I'm Faateh 😎 – your go-to Customer Support Manager, Virtual Assistant, and E-commerce Expert all rolled into one! 🙌 With a rock-solid ⭐⭐⭐⭐⭐ rating and a flawless track record on Upwork, I'm your trusted partner for all things customer service and online business. 🎉 What sets me apart? Well, besides being a Top-Rated PLUS freelancer 🌟⭐⭐⭐⭐, I live and breathe e-commerce. Whether it's the ins and outs of Shopify, Amazon, Etsy, eBay, or any other platform like WooCommerce and Bonanza, I've got the playbook memorized. 📚 ⏰ Time zones? Pssh, not an issue. I work in the Eastern timezone, but I can dance to any time's rhythm – your convenience is my mantra! 💬 Communication is my jam. I practically live on Upwork messaging, responding to messages faster than you can say "customer satisfaction." And guess what? I've got a master's degree in computer applications to back up my tech-savvy skills. 💪 What's in my superhero toolkit? ✅ Mastering WordPress like a boss. ✅ Navigating CRMs (Zendesk, Gorgias, and more) with my eyes closed. ✅ HTML & CSS wrangling – I speak fluent web. ✅ Juggling customer service via chat, email, phone – you name it! ✅ Webinars? I'm the host with the most. ✅ Presentations that'll knock your socks off. ✅ Crafting email campaigns like an art form. 🚀 How did I get here? After diving into freelancing post-college, I discovered I had more tricks up my sleeve than a magician at a circus. 🎩 Since then, I've been on a quest to conquer every challenge that comes my way. Whether it's collaborating in a team or riding solo, I've got the energy and expertise to make things happen. 🌈 Continuous improvement is my motto. I'm always hungry to learn, implement fresh tactics, and make processes smoother. I've got a track record of saving money and boosting productivity – yep, I'm the real deal. Future plans in the IT field: Will crack AWS cloud practitioner, developer, and architect certifications + Salesforce admin, advance admin, and developer certifications, and also DET (Duolingo English Test) very soon 😉 Ready to skyrocket your customer support, virtual assistance, and e-commerce game? Look no further! Feel free to drop me a line with any questions – I'm all ears. Here's to a future filled with successful collaborations! 🙌
    Featured Skill Answered Tickets
    Customer Support
    Ticketing System
    Ecommerce
    Product Knowledge
    Answered Ticket
    Multitasking
    Inbound Inquiry
    Order Tracking
    Email Support
    Online Chat Support
    Microsoft Excel
    Business with 1-9 Employees
  • $15 hourly
    • 5.0/5
    • (2 jobs)
    I am Nana from Georgia. I am open to any kind of work Data Entry / translations/ web assistance/ customer support /typing ect. as long as it can be done from home. I have implemented continuous improvement techniques in my past positions.I like working with people and enjoy group projects,but I am also a self-starter.I'm good at organizational skills,time management.my greatest strength is my ability to effectively handle multiple projects.I believe I’ve consolidated multiple interpersonal,organizational,methodological skills within past experiences. I'm a fast learner who adapts quickly to change.I'm dedicated/enthusiastic about helping companies meet its goals.I'm an outstanding performer and I take pride in my work. My native language is Georgian. I translate from English, Georgian, German, Italian. The language pairs are: Georgian to English English to Georgian German to English Italian to English English to Italian Services: Translation, proofreading and editing. Expertise: Internet, web, telecommunications, etc. Professional headline: Experienced English, German and Italian Education: Ilia Chavchavadze Georgian National University; Faculty of English Language, Interpreter; DSH – DEUTSCHE PRUFUNG FUR DEN HOCHSCHULZUGANG IN GERMANY Personal statement: work well under pressure reliable organizational skills responsible Professional experience: I began as a freelance translator in 2008. Now I work with many translation agencies, and publishing houses, making web site translations in Georgia, Italy, Germany. Computer Skills: I am an experienced computer user. I work with MS Office (Word, Excel, Power Point, etc.), Adobe PhotoShop, Adobe Acrobat (full), Adobe Framemaker, ACDSee, WinZip, WinRar, etc. I have a fast Internet connection, a modern PC and notebook, digital printer and scanner. Availability: Full and part time translator.
    Featured Skill Answered Tickets
    Fashion & Beauty
    Social Media Management
    Ticketing System
    Online Chat Support
    English to Italian Translation
    Customer Satisfaction
    Answered Ticket
    German to English Translation
    Customer Service
    Customer Support
    Phone Support
    Italian to English Translation
    Email Communication
  • $10 hourly
    • 4.3/5
    • (10 jobs)
    I have more than 12 years of experience in Customer Service (email, chat, and content moderation). My experience working in the BPO industry equipped me with the knowledge required to tackle any customer service-related project and helped me develop my skills. Last quarter of 2014, I decided to pursue my career as a Freelancer. Here are the highlights of my online career: UK & British Content Moderation - OpenWeb (IL) Data Entry Specialist - Booste S. A. (PL) Email Support Specialist (Zendesk) - Yours Truly Clothing (USA) eCommerce (Shopify) Virtual Assistant - Bert Tassoni (AU) Content Moderator - GymSales (AU) Data Entry Specialist - James Laker (CA) Chat Support Specialist - Engage to Sell (USA) Online Skills: - Work with tickets (emails) on Zendesk. - Moderate Facebook Fan page. - Familiar with Shopify, WooCommerce, and Aliexpress platforms. - Search for suppliers via AliExpress and negotiate with the price. - Process orders through .CSV file to a supplier. - Familiar with Stripe disputes and chargebacks. - Update tracking numbers. - Check the order status. - Process refunds, returns, and replacement of orders. - Administrative Support: Data Entry, Web Research. - Content Moderation (email, chat, IM, profiles, blogs, comments, images, videos, etc.) Let's work together and help you be on the top spot!
    Featured Skill Answered Tickets
    Community Moderation
    Forum Moderation
    Answered Ticket
    Customer Support
    Dropshipping
    AliExpress
    Content Moderation
    Data Entry
    Customer Service
    Order Tracking
    Email Support
    Order Processing
    Zendesk
  • $15 hourly
    • 5.0/5
    • (9 jobs)
    Thanks for viewing my profile. I've been a customer service agent of an online shopping website for 6 years. I was a team leader, I've taken escalations and dealt with different types of customers. My task is not limited to handling escalations, I handle pre and post-order inquiries, process orders for customers, check order status, issue replacements and handle returns and refunds. With my experience in customer service, I worked my way up and was promoted for quality assurance analyst post. It was my task to evaluate call recordings and even live calls based on a set of guidelines. It was my job to address the challenges of the agents and drive team performance. I am hardworking, goal oriented and a self-motivated person. I can work under pressure with little supervision. I am highly trainable and always want to complete any given task on time. I could work long hours when needed. I am looking for a job where I can share my best practices and learn at the same time. I'd also want to help improve and expand the business of the company/team that would hire me.
    Featured Skill Answered Tickets
    Customer Support
    Answered Ticket
    Order Entry
    Data Entry
    Customer Satisfaction
    Email Communication
    Microsoft Office
    Customer Service
    Amazon Plugin
    Order Fulfillment
    Order Tracking
    Order Processing
    Phone Support
    Email Support
  • $20 hourly
    • 4.3/5
    • (8 jobs)
    I am a seasoned customer service professional and an IT Service Desk expert. I have a 5-year extensive experience in the customer support industry and have been part of well-known company which is an expert in providing customer experience management. My experience vary from providing phone and email support in the online deals and travel industry. Aside from being a customer support professional, I am also an IT Service Desk expert. I have helped my past client effectively monitor and manage incidents of service disruptions and service requests that are crucial to maintain continuity of business operations. - Manage and supervise team of service desk staff - Ensure all requests and incident cases are assigned,resolved and escalated using SupportWorks tool - Monitor incoming calls and logins of phone support to avoid abandoned calls - Install and configure IBM Lotus Notes - Provide hands-on technical support through access of Remote Desktop - Orient and train new service desk staff - Create and modify KSP accounts of requestor
    Featured Skill Answered Tickets
    Inventory Management
    Answered Ticket
    Microsoft Excel
    Customer Service
    Product Knowledge
    Data Entry
    Computer Network
    Communication Etiquette
    Customer Support Plugin
    HCL Notes
    Email Communication
    Computer Engineering
    Data Mining
    Email Support
  • $12 hourly
    • 5.0/5
    • (7 jobs)
    Hi there! Working in a BPO Company trained me to handle customer escalations, provide most effective resolution to our client/customers, to be efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. Please feel free to reach out anytime! Regards, Rudy Nakayama
    Featured Skill Answered Tickets
    Training
    Webinar
    SaaS
    Software
    Customer Onboarding
    Revenue Management
    Inbound Inquiry
    Email Support
    Japanese
    Online Chat Support
    Chat & Messaging Software
    Customer Satisfaction
    Customer Service
    Customer Support
    Data Entry
  • $20 hourly
    • 5.0/5
    • (17 jobs)
    Personable and dependable customer service professional with more than 10 years of experience delivering exceptional support to a diverse, multicultural customer base. Skilled in communication, problem-solving, and time management, with a strong ability to resolve customer concerns efficiently and escalate issues when necessary. Adept at utilizing various customer service platforms and e-commerce tools to enhance user experience and operational efficiency. ✔ Customer Support & Issue Resolution ✔ Live Chat & Help Desk Software (LiveChat, Zendesk, Freshdesk, Gorgias) ✔ E-commerce & Order Management (Shopify, Amazon Seller Central, ShipBob, Sticky.io) ✔ Customer Account Creation & Management ✔ Microsoft Office Suite (Word, Excel, PowerPoint)
    Featured Skill Answered Tickets
    Data Entry
    Clinical Trial
    VoIP Software
    Multitasking
    Microsoft Word
    Customer Service
    Time Management
    English to Spanish Translation
    Mathematics
    Salesforce CRM
    Slack
    Online Chat Support
    Zendesk
    Freshdesk
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    Greetings!!! I am Sharlene, a highly meticulous professional known for my unwavering commitment to a "people-first" approach and my exceptional patience when interacting with clients. My work ethic is characterized by a profound dedication to maintaining a professional demeanor. Additionally, I possess a diverse skill set, which includes: A flexible approach to adapt to changes. Unyielding determination and commitment to the tasks at hand. An innate ability to swiftly acquire new knowledge and skills. Thank you for considering my profile, and I look forward to the opportunity to discuss how my capabilities can contribute to your organization's success. Experienced in: Intercom Slack Zendesk Shopify Gorgias Stripe Discord
    Featured Skill Answered Tickets
    Proofreading
    Healthcare
    Customer Support
    Data Entry
    Email Communication
    Customer Service
    Product Knowledge
    Administrative Support
    Order Fulfillment
    Online Chat Support
    Order Tracking
    Email Support
  • $10 hourly
    • 5.0/5
    • (12 jobs)
    I have solid experience of call center management for US account specializing in customers order entry and aftersales that include general inquiry, order tracking, returns, and replacements, missing orders, and refunds. I also have solid customer care experience for a telecommunication company in the US specializing in customers telecommunication account that includes prepaid and postpaid plans, provide options for upgrades, do network troubleshooting, device troubleshooting, billing inquiry, online payments, billing adjustment, a new application, and postpaid plan up-sales. My background includes providing support to a company's online shopping center and back up the office by answering incoming calls from customers with online shopping inquiries, difficulties with their orders, and assisting customer to place order over the phone. Assist customers with technical issues with network and device issues. Provides other options for upgrades of postpaid plans and additional services. I can do the following work: - Product listing - Order processing - Product research - Typing - Customer Support - Data Entry - Web Research - Transcription - Data Management - Calendar Management - Administrative Task - Email Management - Phone Support - Email Support - Chat Support - Basic network troubleshooting - Device troubleshooting Knowledge in the following software and tools: - MS Word - MS Excel - Google Spreadsheet - Google Calendar - Google Docs - Zendesk - Trello - Slack - Airtable I have the capacity to multitask, manage priorities in a fast-paced environment towards the provision of quality customer service. I can maintain critical thinking skills essential in providing excellent customer care support. I am also a quick learner and can work with minimal instructions and supervision and my skills are not limited to my experiences. I can learn certain skills in a short period of time if required by the company. I am a self-motivated call center professional with solid inbound customer care experience both in the retail and telecommunication industry based in the US in a high volume call center environment. So if you are looking for a superb and hardworking agent, you are definitely on the right profile.
    Featured Skill Answered Tickets
    Online Chat Support
    Order Processing
    Communication Etiquette
    Zendesk
    Answered Ticket
    Interpersonal Skills
    Customer Feedback Documentation
    Customer Support
    Product Knowledge
    Computer Skills
    Email Communication
    Online Research
    Administrative Support
    Order Fulfillment
    Customer Service
  • $12 hourly
    • 4.9/5
    • (9 jobs)
    In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ an exemplary service professional to represent you when assisting your valued customers. These are my expertise. ---Customer service- Email, Phone, and Chat ---Social Media Moderation ---Live chat and SMS ---Data entry and other admin tasks My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all kinds of settings. I realize that acquiring and maintaining loyal repeat business and spreading the word about your business through these loyal patrons is of the utmost importance in every company. I am looking forward to working with you soon.
    Featured Skill Answered Tickets
    Online Chat Support
    Order Processing
    English
    Email Support
    Zendesk
    Order Tracking
    Business with 100-999 Employees
    Gorgias
    Customer Service
    Answered Ticket
    Product Knowledge
    KPI Metric Development
    Communication Etiquette
    Ecommerce
  • $13 hourly
    • 5.0/5
    • (6 jobs)
    I am a Customer Service Manager with excellent interpersonal and leadership skills. I am adept at multitasking and can take on multiple product launches. I can help groom, develop and manage customer service teams who provide service over emails, chats, Social Media, and calls. I can also prepare process flows and training documents and videos to onboard new hires faster and streamline existing customer service processes. I have been a Customer Service Manager in multiple Multi-National Companies like Microsoft, AT&T, Orange Telecom, Fedex and ADP with an overall work experience of 19 years in the customer service space. I have been associated with Boolean Bytes for the past 8 years as a Customer Service Manager and have helped manage customer service operations for our clients in the Internet Marketing space. Some of our clients include Digital Kickstart, Long Tail Pro, FlowActiv, Appbreed, The Shepherd's Code, PDIC Publishing, BELDT Labs, Armor.fi, Nooveau Media, Minnieme.com.au etc. I am well versed with ticketing applications like Freshdesk, Intercom, Zendesk, Gorgias, HelpScout, and CRM and transaction systems like ClickBank, JVZoo, Shopify, WooCommerce, BigCommerce, PayKickstart, etc. I am flexible with my schedule and can work on weekends if necessary.
    Featured Skill Answered Tickets
    Answered Ticket
    Project Scheduling
    Customer Support
    Technical Support
    Online Chat Support
    Email Support
    Order Processing
    English
    Team Management
  • $20 hourly
    • 5.0/5
    • (5 jobs)
    I am a committed and experienced Customer Service Professional with 5+ years experience in commercial online companies. I have a degree in Human Resources, with a Post Bachelor in Professional Coaching. This, combined with my experience in customer service and back office, makes me a true Customer Service and Administrative help for your company. I am fluent in English and Dutch, and have a basic understanding of Spanish. Being bilingual I can also do some translating between Dutch and English. I am communicative and patient, I like to solve problems and try to help others to the best of my abilities. I have experience with customer contact (phone, e-mail and live chats), data entry and over all administrative tasks. I like to improve myself and I am a fast learner, I love to take on new challenges. I am currently based in Malaga, Spain.
    Featured Skill Answered Tickets
    Customer Service
    Recruiting
    General Transcription
    Translation
    Business Coaching
    Human Resource Management
    Data Entry
    Communications
  • $18 hourly
    • 4.9/5
    • (26 jobs)
    Customer service is the face of your business. It can help you increase customer loyalty, increase the amount each customer spends on your business, increase the frequency of customers buying from you, and generate a positive reputation for your business. You may be here because you are looking for a product that allows your customers to get a WOW experience and make them feel comfortable when they are in contact. You are in the right place and the right profile. I can support your customers in English, Italian, German and French, via phone, chat and e-mails. As a customer service expert, what can I offer? -Customer support agent selection -Customer satisfaction -Manage customer support team -Create a customer service program that the team will use -Talent induction and training -Shift schedule -Customer request management through phone support, email and chat support -Improve customer experience -Quickly solve problems Looking forward to hearing from you soon.
    Featured Skill Answered Tickets
    Answered Ticket
    Email Communication
    Data Entry
    Customer Satisfaction
    Customer Support
    Time Management
    Customer Service
    Online Chat Support
    Italian
    Zendesk
    Order Tracking
    Email Support
    English
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