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Clients rate Answered Tickets professionals
Rating is 4.6 out of 5.
4.6/5
based on 4,143 client reviews
  • $18 hourly
    I am a seasoned customer service professional and an IT Service Desk expert. I have a 5-year extensive experience in the customer support industry and have been part of well-known company which is an expert in providing customer experience management. My experience vary from providing phone and email support in the online deals and travel industry. Aside from being a customer support professional, I am also an IT Service Desk expert. I have helped my past client effectively monitor and manage incidents of service disruptions and service requests that are crucial to maintain continuity of business operations. - Manage and supervise team of service desk staff - Ensure all requests and incident cases are assigned,resolved and escalated using SupportWorks tool - Monitor incoming calls and logins of phone support to avoid abandoned calls - Install and configure IBM Lotus Notes - Provide hands-on technical support through access of Remote Desktop - Orient and train new service desk staff - Create and modify KSP accounts of requestor
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    Inventory Management
    Answered Ticket
    Microsoft Excel
    Customer Service
    Product Knowledge
    Data Entry
    Computer Network
    Communication Etiquette
    Customer Support Plugin
    HCL Notes
    Email Communication
    Computer Engineering
    Data Mining
    Email Support
  • $10 hourly
    I am professional customer support with over ten years of experience as a technical and customer support agent and manager. I am reliable and detail-oriented. Motivated, proactive, autonomous, and dedicated, I have a perfect command of French, both oral and written, and a good level of English. Use of most known software in the field, including Zendesk, Freshdesk, Shopify, Intercom, social networks (Facebook, Instagram, Pinterest, Twitter, LinkedIn), etc. I can provide support via email, ticket, and chat and give the clients a truly satisfying experience. Available immediately, I will consider any assignment proposal; I have no problem mastering new software.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Administrative Support
    Virtual Assistance
    Email Support
    Multitasking
    Order Fulfillment
    Order Processing
    Order Tracking
    Customer Service Training
    Customer Satisfaction
    Social Customer Service
    Customer Service
    Answered Ticket
    Online Chat Support
    Customer Support
  • $15 hourly
    I am a motivated, hard-working and reliable freelancer with 10+ years experience in customer service and technical support for various SaaS and other products. I enjoy working individually and also with a team. I am very fluent in verbal and written English. I am highly skilled in assisting customers via live chats and emails. I have experience using ManyChat, Gorgias, HiveCrm, Shopify, Intercom, Zendesk, Freshdesk, Tawkto, Front, Hubspot, Telegram, Asana and LiveChat. I would love to be able to gain more experience in providing excellent customer support for your organization.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Data Entry
    Answered Ticket
    Customer Relationship Management
    Ticketing System
    Technical Support
    Customer Support
    Customer Onboarding
    SaaS
    Email Etiquette
    Customer Service
    Customer Satisfaction
    Email Support
    English
  • $13 hourly
    Need an EXPERT CUSTOMER SERVICE SPECIALIST for the long haul? I have more than 4 years of professional customer service experience, working closely with startups, fast-growing, and established businesses in their Customer Support Operations to promote customer satisfaction through email, chat, and phone-based support. As a result, customers consistently returned and became regulars, which translated to increased sales for my clients. I also have experience working as a Virtual Assistant for Upwork clients. By handling back-end processes, I empowered my clients to focus more on business development and expansion, resulting in the launch of more e-commerce webstores and increased sales for their companies. Here's what clients book me for: ✅ Collaborative with Business Owners and CEOs I focus on providing value and the best quality work for my clients to earn their trust. My first Upwork client allowed me to earn more than $10,000 and a 5-star rating, which catapulted me to become a TOP-RATED FREELANCER. I always prioritize understanding my clients' needs for growth and increased sales. ✅ Communicative and Transparent Communication is integral to success in any business. I maintain open communication with my clients at all times, ensuring business continuity vital for customer retention. ✅ Problem Solver Problems and challenges arise. In difficult situations, I find solutions, address issues, and make reasonable compromises when needed. ✅ High-Quality Work Assuring my clients receive the best quality work is my primary focus. I focus on what I can GIVE rather than what I expect to RECEIVE. I believe hard work and passion will lead to success. ✅ Tools I Use for Customer Support Tasks: ▪ Zendesk ▪ Gorgias ▪ Google Suite ▪ Microsoft Office ▪ Sticky.io ▪ BigCommerce ▪ WooCommerce ▪ Shopify ▪ Slack ▪ Asana ▪ Tazapay, Airwallex, Recharge ▪ Front, FastMail, Tidio, and more If you need someone passionate about customer service to increase client satisfaction, let's chat!
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Customer Experience
    Project Management
    Customer Engagement
    Customer Care
    Answered Ticket
    Product Knowledge
    Customer Service
    Management Skills
    Customer Relationship Management
    Customer Support
    Email Support
    Customer Service Training
    Zendesk
  • $10 hourly
    I can assure that my work includes speed and accuracy. I'm the kind of person who knows how to execute difficult tasks with precision. I pay attention to all the details of a project. I make sure that every task is just right, but is also completed in a timely manner. Also, I'm an extremely organized person who is focused on producing results. While I am always realistic when setting goals, I consistently develop ways to efficiently achieve, and often exceed those goals. I also have several years of customer service experience and helping our team in meeting our goals. I have a calm disposition and I am a great multitasker, allowing me to accomplish several projects at once. I am open to new ideas and eager to learn new things because I believe in continuous self-study. I look forward to working with you as a customer service for Collections, Payments, and act as your right hand in any projects that you may have for me.
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    Email Communication
    Product Knowledge
    Bookkeeping
    Payment Functionality
    Payment Processing
    Data Entry
    Communication Etiquette
    Data Collection
    Customer Service
    Payroll Accounting
  • $12 hourly
    I am a very hardworking individual and I do believe that I possess the necessary skills, personality and positive approach to whatever task I am assigned, which makes me a suitable candidate for any position I am offered within your organization. I have over 8 years experience in customer service and has had call center experience for these years. I am passionate about learning new things and taking on new tasks that challenge my skills. I believe in loyalty and diligence when it comes to working and dealing with people especially when it comes to working for an organization. I believe that I should be courteous and sincere but also firm to what is to be done. I am capable, reliable, and trustworthy and I have a positive attitude toward working. I work hard, learn quickly and capitalise on any opportunity given to increase productivity and therefore help in achieving the organisation’s corporate aims and objectives. I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Customer Service
    Product Knowledge
    Customer Support
    Data Entry
    Customer Satisfaction
    Communication Etiquette
    Answered Ticket
    Multitasking
    Email Support
    Inbound Inquiry
    Online Chat Support
  • $15 hourly
    I am a proactive, result-oriented, persevering, flexible and an excellent team player. I believe I have developed a considerable level of good communication skill, both verbal and written. I am always focused in everything I do and I always take it a challenge and an opportunity everytime I am given a new or even a routine task especially those tasks which are closely related to my field of work. However, anything new which may not be closely related to my field of work is a welcome opportunity and I consider it as a widener to my horizon in terms of career advancement. I always find it meaningful to achieve targets and equally meaningful in delivering customer satisfaction. In fact, meeting or even exceeding customer expectation has always been my prime drive for excellence in the discharge of my functions, duties and responsibilities.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Customer Satisfaction
    Email Communication
    Product Knowledge
    Customer Service
    Customer Support
    Answered Ticket
    Order Fulfillment
    Zendesk
    Order Tracking
    Order Processing
    Email Support
    Online Chat Support
  • $10 hourly
    Worked as Quality Analyst for almost 4 years Worked as a Customer Support for 10 years Working from home for 8 years now. SKILLS/TASKS/TOOLS THAT I CAN HANDLE content writing copywriting customer support (email and chat) for a dropshipper executive assistant social media manager Freshdesk Can handle chargeback claims transcription Wordpress Mass Planner Shopify Oberlo Reamaze ZenDesk Excel Google Docs
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    Answered Ticket
    Email Etiquette
    Content Writing
    Customer Support
    Communication Etiquette
    Consumer Goods
    Customer Service
    Online Chat Support
    English
    Zendesk
    Order Processing
  • $20 hourly
    When you collaborate with me, your website will catapult to the front page of Google in just a few months. I am passionate about assisting startups and businesses in enhancing their website content, increasing website traffic, elevating domain authority, and improving various metrics to boost search traffic and acquire new customers. I also provide proven solutions that drive robust business growth, amplify traffic, generate more business leads, and boost sales. Not only that, but I achieve this through my potent, business-centric SEO approach, complemented by a rock-solid, white-hat SEO process. Here are some of the websites: Habitudes-zen.net Devenez-meilleur.co Des-livres-pour-changer-de-vie.com RankingCoach.com 🎯 MY SERVICES: - Competitive Analysis - Comprehensive Site Audit - Technical SEO - Content Optimization - Profound comprehension of search engine algorithms and ranking methodologies - Mastery of keyword research and data mining tools - Implement headlines - Implement bold/italic text formats - Implement images with SEO-optimized alt-texts and titles - Implement internal and external links - Expertise in competitive analysis within the industry - Sound familiarity with CMS tools like WordPress, Webflow, and other systems - Proficiency in on-page and off-page SEO - SEO Strategy - Keyword Research 🛠TOOLS: I employ a wide array of tools, including Semrush, Ahrefs, Buzzstream, Google Analytics, Google Search Console, Screaming Frog, Webmaster Tools, WordPress, HTML, KeywordTool, Asana, Trello, Notion, Teamwork, Zendesk, and Canva. 🚀 WHY HIRE ME: - Proven Results - Adaptability and Staying Current - I respond within one hour and am readily available on Upwork Chat. - I work with honesty and efficiency. - I am Top Rated Plus - My pricing is competitive. - I bring extensive experience to the table. Unlock the full potential of your online presence with my professional SEO services. I am ready to boost your website's visibility, drive organic traffic, and increase your online revenue. Don't miss out on this opportunity to elevate your digital marketing game. I am ready for a call :) Just message me :) Ivon
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    Customer Support
    Ticketing System
    Email Support
    Google Maps
    SEO Localization
    Keyword Research
    Answered Ticket
    LinkedIn Profile Creation
    Lead Generation
    Customer Service
    Customer Satisfaction
    SEO Strategy
    Local SEO
    SEO Keyword Research
    Search Engine Optimization
  • $15 hourly
    I am Nana from Georgia. I am open to any kind of work Data Entry / translations/ web assistance/ customer support /typing ect. as long as it can be done from home. I have implemented continuous improvement techniques in my past positions.I like working with people and enjoy group projects,but I am also a self-starter.I'm good at organizational skills,time management.my greatest strength is my ability to effectively handle multiple projects.I believe I’ve consolidated multiple interpersonal,organizational,methodological skills within past experiences. I'm a fast learner who adapts quickly to change.I'm dedicated/enthusiastic about helping companies meet its goals.I'm an outstanding performer and I take pride in my work. My native language is Georgian. I translate from English, Georgian, German, Italian. The language pairs are: Georgian to English English to Georgian German to English Italian to English English to Italian Services: Translation, proofreading and editing. Expertise: Internet, web, telecommunications, etc. Professional headline: Experienced English, German and Italian Education: Ilia Chavchavadze Georgian National University; Faculty of English Language, Interpreter; DSH – DEUTSCHE PRUFUNG FUR DEN HOCHSCHULZUGANG IN GERMANY Personal statement: work well under pressure reliable organizational skills responsible Professional experience: I began as a freelance translator in 2008. Now I work with many translation agencies, and publishing houses, making web site translations in Georgia, Italy, Germany. Computer Skills: I am an experienced computer user. I work with MS Office (Word, Excel, Power Point, etc.), Adobe PhotoShop, Adobe Acrobat (full), Adobe Framemaker, ACDSee, WinZip, WinRar, etc. I have a fast Internet connection, a modern PC and notebook, digital printer and scanner. Availability: Full and part time translator.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Fashion & Beauty
    Social Media Management
    Ticketing System
    Online Chat Support
    English to Italian Translation
    Customer Satisfaction
    Answered Ticket
    German to English Translation
    Customer Service
    Customer Support
    Phone Support
    Italian to English Translation
    Email Communication
  • $10 hourly
    Anyone can deliver results but only few can provide satisfaction. Providing great customer service is a tough job, but with all the experiences and knowledge that I have, I would be able to provide quality customer experience. I'm an oriented individual with attention to detail and a positive attitude, coming with a strong knowledge of CRM systems and practices, and 3+ years' proven customer support experience. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. An experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Interested in the position of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner. I am very much confident of our succession together as I am punctual and creative. I can work with you to take your digital marketing to the next level.
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    Animals & Pets
    Animal Welfare
    Health & Fitness
    Beauty & Personal Care
    Virtual Assistance
    Email
    Electronic Commerce Empower
    Time Management
    Data Entry
    Customer Satisfaction
    Online Chat Support
    Email Support
  • $10 hourly
    +9 years of experience in the Call Center industry, working in different positions (Customer Service, Quality Analyst, Admin Coach and Tech support).I have experience in customer service for ( Moneygram international, and Office 365 Microsoft, During that time, I have supported different lines of business (Voice, Email/chat, and Back office) I am enthusiastic about giving good customer service with great communication and people skills. As a Quality analyst my main task was to evaluate inbound/outbound Calls for (Starbucks (US agents)and Moneygram Call centers), analize CSAT results, Data and come up with solutions based on the KPIs affected. As an Admin coach, I was performing different tasks, from coach assignation to scheduling, coding timestamps so agents get paid same hours they actually worked. QuickLearner. Detailed Oriented Professional Team Player Top Performer
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    Customer Experience
    Shopify
    Email
    Answered Ticket
    Administrative Support
    Data Entry
    Customer Support
    Customer Service
    Microsoft Excel
    Quality Assurance
    Spanish
    Email Support
    Online Chat Support
    English
    Zendesk
  • $12 hourly
    Over the last 5 years, I have worked as a Customer Service Representative. I do outbound calls and data entry. I am detail oriented and passionate in doing every task. I provide customer friendly environment to the client and to my team.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Answered Ticket
    Ticketing System
    Customer Support
    Online Research
    Customer Satisfaction
    Product Knowledge
    Teaching English
    Online Chat Support
  • $21 hourly
    For over 8 years, I have been building my own online consulting business specializing in online Customer Relationship Management, Digital Marketing, Social Media and Brand Maintenance and Management, and Copy Writing & Editing, among a multitude of other digital business development services. I have experience using a variety of CRM software including Zendesk, HubSpot, and other CRM and online administrative organizational tools. I am privileged to have extremely strong reading and writing skills, and pleased that I can call these skills passions as well. I have extensive experience in copy-writing especially, including creative and technical copy, and an familiar with aspects of social media and other Marketing and Advertising tools and forums. I pay close attention to detail and am familiar with several different standards of referencing and Style Guides. Being well-versed in designing online media with HTML and CSS styles, Flare, and Microsoft Word (including Layout & Design within Word) are among my strengths and I excel in producing an error-free, engaging copy. I enjoy taking on new challenges and I am seeking opportunities where I can be a valuable asset to your writing, marketing, and/or customer support team. Please feel free to peruse my profile, and message me if you would like to see more of my portfolio.
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    Copywriting
    Advertising
    Public Relations
    Advertising Strategy
    Customer Service
    Search Engine Optimization
    Google Ads
    Display Ad
    Facebook Ads Manager
    Social Media Management
  • $15 hourly
    Strength and Skills|| eCommerce Background and Shopify Account Management skills Customer Support - eMail, Phone, and Chat Excellent Communication Skills (Written and Spoken English) Can work well under pressure with less or no supervision 10 years Supervisory Experience in Customer Service People Management and Skills Assessment Graduate from University of the Philippines in the Visayas With a Bachelors Degree in Broadcast Communication Good background in Advertising and Marketing My Upwork profile backs up the quality of work I provide. The amazing feedback I receive from my clients speak of how much I value professionalism and integrity in all my work.
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    Layout Design
    Communication Etiquette
    Adobe Photoshop
    Communications
    Graphic Design
    Customer Service
    Answered Ticket
    Shopify
    Zendesk
  • $30 hourly
    🚀 Driving eCommerce Success | 📈 Boosting Sales | 💬 Enhancing Customer Satisfaction Are you looking for an experienced eCommerce Store Manager who can take your online business to new heights? With a proven track record in eCommerce customer service and a passion for delivering results, I'm here to help. As your dedicated eCommerce Store Manager, I focus on optimizing every aspect of your online store. My mission is to improve customer satisfaction, boost sales, and streamline operations. Here's how I can add value to your eCommerce business: ✅ Efficient Customer Support: I ensure that your customers receive prompt and professional assistance, reducing complaints and increasing loyalty. ✅ Sales Growth Strategies: Through upselling, cross-selling, and data-driven insights, I'll work to increase your conversion rates and revenue. ✅ Inventory Optimization: I'll help manage your inventory effectively to prevent overstock or stockouts, saving you time and money. ✅ Data Analysis: Using data-driven insights, I provide recommendations to drive strategic decisions and growth. ✅ Social Media & Reputation Management: I can boost your online presence and manage your brand's reputation, ensuring a positive image. ✅ Shipping & Returns Optimization: I streamline shipping processes, reduce delivery times, and enhance the returns experience for customers. I'm committed to solving complex eCommerce challenges and adapting to industry changes to keep your business competitive. With regular reporting and a focus on personalization, I aim to build long-lasting customer relationships and consistently deliver value to your eCommerce store. Let's work together to achieve your eCommerce goals and take your online business to the next level. Ready to discuss how I can support your eCommerce success? Let's connect and get started today!
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Email Support
    Zendesk
    Shopify Apps
    Slack
    Order Tracking
    Email Marketing
    Customer Service
    Facebook
    Dropbox API
    Email Marketing Strategy
    Canva
    Trello
    Google Workspace
  • $10 hourly
    I have been in the call center industry for more than 12 years now. It has been an amazing experience. I started my path as a call center representative as an Inbound Sales Representative for a well-known telecommunications company. This was my first experience facing the challenge of assisting a troubled customer, or someone who was seeking proper guidance at that particular moment. Learning different skills has always been my main goal in order for me to be able to properly assist customers. My English is very fluent and my grammar is very good. I am fully bilingual in English and Spanish, both written and spoken. I used to live in the USA, I have an actual USA cultural background and I´m very familiar with different accents as well as having a clear understanding of the task to be performed. I have performed various tasks throughout my career. Inbound customer service has been the most pleasant one. Being able to assist and make anyone's day better will always be an amazing reward. I am always ready to learn new things and become what you need for the company. I am a reliable trustworthy representative looking always to provide the best results on any assigned job. I will always make sure I can be up-to-date and on point when it comes to my obligations with the company and what is really expected of me as a representative. My punctuality and attendance are Flawless and I am a reliable, focused, and dedicated representative looking to assist and make sure every single customer is well-assisted. Giving the company the credibility it always deserves.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Customer Service
    Microsoft Office
    Email Communication
    Data Entry
    Answered Ticket
    Product Knowledge
    Computer Skills
    Multitasking
    Order Tracking
    Online Chat Support
    Email Support
  • $15 hourly
    “If you are not taking care of your customer, your competitor will.” – Bob Hooey Customer service society does require a timely and proactive service to enhance future business growth. Customer loyalty is very important when you hire the right person to represent your brand when assisting your valued customers. My long-term experience in the service industry is something I take pride in and it has taught me to meet and exceed each customer’s expectations and build that trust and relationship with them. I have worked with different types of businesses (eCommerce, subscription-based companies, life coaches) and I realize that maintaining a good relationship and a loyal repeat business through your loyal customers is of the utmost importance in every company. If you need someone to represent your brand and your company, drop me a message and I'll be happy to discuss this with you!
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Communications
    Interpersonal Skills
    Answered Ticket
    Ticketing System
    Canva
    Email Etiquette
    Customer Service
    Customer Support
    Email Communication
    Social Media Management
    Order Tracking
    Zendesk
    Order Processing
    Online Chat Support
  • $15 hourly
    Operations Manager - Engineer. I have 4 years of experience in the BPO/CRM call center industry working for The Results Companies for clients such as WellCare, Sprint and currently The Home Depot. During the past 4 years I have worked as a customer service representative, operations supervisor and operations manager, specializing in over the phone support, Data/Trend analysis and client relationship management. I hold a degree in Electronics Enineering which has allowed me to venture in technical support and project management endeavours. When working with me you will always find a goal oriented, out of the box thinking partner that strives to offer added value to your business and projects
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Troubleshooting
    PIC Programming
    Microsoft Active Directory
    Management Skills
    Customer Support
    Digital Electronics
    Fiber Optics
    SQL
    Power Electronics
    Ticketing System
    IT Asset Management
    Business with 10-99 Employees
  • $12 hourly
    A self reliant individual with more than 10 years of experience in customer service handling calls, email, and chat support. Have valuable experience doing back-end support which mainly focuses on refunds, order tracking, logistics, and direct Supplier communications. I can be an added value to your company as I possess the following skills: Customer service - Excellent skills in providing accurate solutions in a timely manner and ability to go beyond satisfying customer concerns; with good customer-relationship knowledge. Team management – Notable ability to delegate tasks, think strategically, and solve problems without compromising company policies and processes. Capacity to multi-task under pressure. Strong proficiency in Microsoft Office applications. Detail and goal-oriented, self-starter with a resourceful attitude. I can easily work on assigned tasks with a 100% success rate. Self-reliant and highly dependable. Thinks strategically and analytically, multitasks, and prioritizes. Lastly, I never get tired of learning new things especially if it's something where I can grow more and build my personality. I'm the type of person that loves working hard but, I work smart more often. I always make sure that whenever I do things, it's great.
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    Email Communication
    Data Entry
    Google Workspace
    Customer Support
    Order Fulfillment
    Customer Service
    Microsoft Office
    Answered Ticket
    Administrative Support
    Order Tracking
    Order Processing
    Email Support
    Online Chat Support
  • $15 hourly
    I deal with translations of various contents (general translations, legal documents, insurance documents, etc.) from Italian, my mother language, to English and form English to Italian, I have a strong knowledge of the English language thanks my work and personal experience in Malta where I attended a course at the University. I'm very serious about my work and I always try to meet all the needs of customers.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Customer Service
    Answered Ticket
    Zendesk
    Microsoft Word
    English
    Italian
  • $20 hourly
    An accomplished freelancer/manager recognized as Top-Rated Plus on Upwork, holding a Customer Support certification, adept at driving sales through a Customer-Centric approach in engaging with both prospective and existing clientele. With a wealth of experience spanning over a decade, I offer invaluable expertise in optimizing customer interactions, crafting bespoke Standard Operating Procedures (SOPs) tailored to your specific needs, and subsequently transforming them into a comprehensive Knowledgebase accessible to your entire support team. Furthermore, my capabilities extend beyond mere managerial duties; I excel in training and recruiting agents, ensuring alignment with organizational goals and fostering a cohesive team environment. This holistic approach enables me to grasp your requirements thoroughly, prioritizing not just skill sets but also cultural fit within the team dynamic. Though my schedule remains typically occupied, I am eager to collaborate with clients who share a passion for excellence and a penchant for enjoyable work dynamics. If this resonates with you, do not hesitate to get in touch, and let's explore how we can synergize our efforts.
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    BigQuery
    Gaming
    Zendesk
    Help Scout
    Email Support
    Ticketing System
    Mixpanel
    Customer Service
    Notion
    Customer Support
    Employee Training
    Administrative Support
    Product Knowledge
    Data Entry
  • $20 hourly
    I am a committed and experienced Customer Service Professional with 5+ years experience in commercial online companies. I have a degree in Human Resources, with a Post Bachelor in Professional Coaching. This, combined with my experience in customer service and back office, makes me a true Customer Service and Administrative help for your company. I am fluent in English and Dutch, and have a basic understanding of Spanish. Being bilingual I can also do some translating between Dutch and English. I am communicative and patient, I like to solve problems and try to help others to the best of my abilities. I have experience with customer contact (phone, e-mail and live chats), data entry and over all administrative tasks. I like to improve myself and I am a fast learner, I love to take on new challenges. I am currently based in Malaga, Spain.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Customer Service
    Recruiting
    General Transcription
    Translation
    Business Coaching
    Human Resource Management
    Data Entry
    Communications
  • $15 hourly
    👨🏻‍💻 My name is Kyle from the Philippines. I am offering administrative assistance and customer support services. WHAT CAN I DO FOR YOU? 🤔 📣 I provide best-in-class before and after-sales email and chat support. 👇🏼 I have knowledge and experience in the following ticketing systems: ⦿ Zendesk ⦿ Help Scout ⦿ Gorgias 📣 I will take care of your company's social media comments and reply to direct messages and client inquiries on your behalf. 👇🏼 I have knowledge and experience in the following social media management software: ⦿ Agorapulse ⦿ Facebook Business Suite 📣 I can help your consumers with their online orders if you're in the eCommerce business. I can look up, handle, and organize refunds and RMAs for online orders, as well as communicate all changes to your third-party logistics provider. 👇🏼 I have experience in the following order management systems: ⦿ Shopify ⦿ NETO 📣 I can help you manage your project by scheduling work and ensuring that your team meets deadlines. 👇🏼 I have knowledge and experience in the following task management software: ⦿ Asana ⦿ Trello I'm keen to work with companies that need a technical email and live chat customer support representative to join or lead their team. After 14 years of working in a fast-paced environment, you can rely on me to rapidly learn and adapt to any new tools or software you may be using. If my talents and expertise match your requirements, then send me an invitation and let me show you what I can do for you!
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Asana
    Trello
    Customer Satisfaction
    Gorgias
    Ticketing System
    Customer Support
    Product Knowledge
    Notion
    Order Tracking
    Social Media Management
    Online Chat Support
    Email Support
    Help Scout
    Zendesk
  • $10 hourly
    I have solid experience of call center management for US account specializing in customers order entry and aftersales that include general inquiry, order tracking, returns, and replacements, missing orders, and refunds. I also have solid customer care experience for a telecommunication company in the US specializing in customers telecommunication account that includes prepaid and postpaid plans, provide options for upgrades, do network troubleshooting, device troubleshooting, billing inquiry, online payments, billing adjustment, a new application, and postpaid plan up-sales. My background includes providing support to a company's online shopping center and back up the office by answering incoming calls from customers with online shopping inquiries, difficulties with their orders, and assisting customer to place order over the phone. Assist customers with technical issues with network and device issues. Provides other options for upgrades of postpaid plans and additional services. I can do the following work: - Product listing - Order processing - Product research - Typing - Customer Support - Data Entry - Web Research - Transcription - Data Management - Calendar Management - Administrative Task - Email Management - Phone Support - Email Support - Chat Support - Basic network troubleshooting - Device troubleshooting Knowledge in the following software and tools: - MS Word - MS Excel - Google Spreadsheet - Google Calendar - Google Docs - Zendesk - Trello - Slack - Airtable I have the capacity to multitask, manage priorities in a fast-paced environment towards the provision of quality customer service. I can maintain critical thinking skills essential in providing excellent customer care support. I am also a quick learner and can work with minimal instructions and supervision and my skills are not limited to my experiences. I can learn certain skills in a short period of time if required by the company. I am a self-motivated call center professional with solid inbound customer care experience both in the retail and telecommunication industry based in the US in a high volume call center environment. So if you are looking for a superb and hardworking agent, you are definitely on the right profile.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Online Chat Support
    Order Processing
    Communication Etiquette
    Zendesk
    Answered Ticket
    Interpersonal Skills
    Customer Feedback Documentation
    Customer Support
    Product Knowledge
    Computer Skills
    Email Communication
    Online Research
    Administrative Support
    Order Fulfillment
    Customer Service
  • $25 hourly
    𝙉𝙚𝙚𝙙 𝙖 𝙋𝙍𝙊 𝙩𝙝𝙖𝙩 𝙘𝙖𝙣 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜? 🚚 A+ eCommerce Experience 👩‍💻 Operations & Customer Engagement 📦 Shipping & Order Fulfillment | Shopify See how I can help you scale ⤵️ 💎 𝙚𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 I'll ensure smooth operations, from shipping to returns and growth, and drive customer satisfaction and business success. ✦ Shipping and Fulfillment ✦ Returns and Refunds ✦ Scaling and Growth 💎 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙀𝙉𝙂𝘼𝙂𝙀𝙈𝙀𝙉𝙏 Exceptional customer engagement, from service to marketing, builds loyalty and trust. ✦ Customer Service ✦ Reviews Management ✦ Social Media Moderation ✦ Customer Retention ⚙️ 𝙏𝙊𝙊𝙇𝙎/ 𝘼𝙋𝙋𝙎 𝙄 𝙐𝙎𝙀 𝙏𝙊 𝙎𝘾𝘼𝙇𝙀 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎𝙀𝙎 ⚙️ ✦ Filevine Law Case Software ✦ Tettra ✦ Zendesk ✦ Shopify ✦ Gorgias ✦ ReAmaze ✦ Intercom ✦ Freshdesk ✦ Shipfusion ✦ Jira ✦ Asana ✦ ShipStation ✦ ShippingEasy, ShipHero ✦ Slack ✦ Zoom ✦ MS Office - Excel, Word, Powerpoint ✦ GSuite - Docs, Sheets, Slides, Forms ✦ Instagram, Whatsapp, Facebook Management ✦ Live Chat, WhatsApp, Printful, Gmail, Front ✦ 3PL, MachShip, Optima WS ✦ Recharge, Fulfil ✦ Stamped If you're sold and think we're a good fit. 📧 Send me your 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙯𝙚𝙙 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 and fill me in.. Laters! Ellen
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Customer Service
    Third-Party Logistics
    Gorgias
    Technical Support
    Customer Support
    Store Management
    Virtual Assistance
    Dropshipping
    Shopify
    Ecommerce
    Email Support
    Social Media Management
    Freshdesk
    Zendesk
    Ecommerce Support
  • $17 hourly
    Since 2015 I am into this game. With fully planned day-by-day training and playing the game at the highest level, I am in the best shape to help you to bring your business to the next level. This sounds like a cheap phrase. Can be, but only if you read some other profile. My background talks a different story. I started, back in 2005th, as a kitchen staff in a small traditional Italian trattoria called Pomodoro, located in Belgrade Serbia. I learned how to make good pasta and pizza, but also started learning about Dolce Vita. Friendships that I created working there give me an invitation to the Event industry and I started working for Belgrade Cultural Network. For more than five years I have been offering my services as an event planner to Belgrade Beer Fest and Belgrade Sports Fest. I have organized events for performers like Madonna and Iron Maiden, and as well participated in the organization of the Eurovision event here in Belgrade, back in 2008. Then, I worked as a Debt collector and negotiator for an ICAP group, in the period from 2011 to 2013. This was my offline background. Now, let's see how I can help you. In the last 8 years, I developed different skills. Let's divide them into five groups: Virtual assistant skills If you check my finished job list you will see that I helped many people to organize their lives and business, especially their time. I can help you with your emails, calendars, events, trips, and many other things that will make your life easier. Human Resources skills Do you want to start your e-commerce business or do you have an idea that is worth to be transformed into a start-up? I am the one who will make your winning team. Fill in one questionary and leave the whole process to me. You just need to pick between the top 3 candidates. Customer suport skills During my long-term roles for Kyvio, Care Guide Inc, and BlueHeronHeathNews I developed great CS skills. I can organize your CS team and the whole process. I will create all SOPs that your company needs for this purpose, train your staff, organize shifts, and days off, track KPIs, and be there to resolve the most difficult cases. Marketing skills I was a community manager for many Facebook and Instagram pages. I have knowledge in affiliate marketing, email marketing, and creating different kinds of landing, pitch, and sales pages. Also, I can help you to create any marketing plan or research potential new markets or do competitor analyses. WordPress/Shopify Admin and Page Builder I can manage multiple WP websites and Shopify stores. Creating pages, answering comments or questions, installing plug-ins, and finding the best solution for your company website, is something that I am dealing with on a daily basis. In the end, I give you a small list of software that I am using for the last two years. - Hootsuite, Buffer - Facebook Meta - Shopify & WooComercce - WordPress (Admin, different builders, HTML & CSS) - Canva and Design Feed - Asana and Trello - Active Campaign & MailChimp - Dropbox, Google package - Copper, Zoho, and many others Looking forward to e-meeting you.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Answered Ticket
    Customer Service
    Ticketing System
    Customer Support
    Email Etiquette
    Social Media Marketing
    Phone Support
    Facebook
    Email Communication
    Task Coordination
    Google Workspace
    Microsoft Office
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