๐ ๐ต๐ฒ๐น๐ฝ ๐ฆ๐ฎ๐ฎ๐ฆ ๐ฐ๐ผ๐บ๐ฝ๐ฎ๐ป๐ถ๐ฒ๐ ๐ฟ๐ฒ๐๐ผ๐น๐๐ฒ ๐ฐ๐ฟ๐ถ๐๐ถ๐ฐ๐ฎ๐น ๐ฎ๐ฝ๐ฝ๐น๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป ๐ถ๐๐๐๐ฒ๐, ๐ฟ๐ฒ๐ฑ๐๐ฐ๐ฒ ๐ฑ๐ผ๐๐ป๐๐ถ๐บ๐ฒ, ๐ฎ๐ป๐ฑ ๐ฑ๐ฒ๐น๐ถ๐๐ฒ๐ฟ ๐ฒ๐ ๐ฐ๐ฒ๐ฝ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐.
If your customers are experiencing production issues, API failures, integration problems, or application errors, I'm here to help.
With ๐ฑ+ ๐๐ฒ๐ฎ๐ฟ๐ ๐ผ๐ณ ๐๐ป๐๐ฒ๐ฟ๐ฝ๐ฟ๐ถ๐๐ฒ ๐๐ฝ๐ฝ๐น๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ and ๐ฏ+ ๐๐ฒ๐ฎ๐ฟ๐ ๐ผ๐ณ ๐๐ฆ๐ฃ.๐ก๐๐ง ๐ช๐ฒ๐ฏ ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐, I specialize in L2/L3 SaaS Support, Production Support, REST API troubleshooting, SQL, CRM/ERP support, and GoHighLevel CRM.
I have supported enterprise applications for ๐๐ฟ๐ผ๐๐๐ผ๐๐ฒ๐ฟ/๐ง๐ฟ๐ถ๐น๐ผ๐ด๐, ๐๐๐น๐.๐๐, and ๐๐ถ๐๐๐ฎ๐ป (๐๐๐๐ฅ๐), working closely with Engineering, QA, Product, and Customer Success teams to resolve business-critical issues while consistently meeting SLA targets.
๐ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐ ๐ ๐ฃ๐ฟ๐ผ๐๐ถ๐ฑ๐ฒ
โ๏ธ ๐๐ฝ๐ฝ๐น๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป & ๐ฆ๐ฎ๐ฎ๐ฆ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐
โ L2/L3 Application Support
โ Production Support
โ SaaS Technical Support
โ Customer Support
โ Incident Management
โ Problem Management
โ Root Cause Analysis (RCA)
โ Application Monitoring
๐ง ๐๐ฃ๐ & ๐๐ป๐๐ฒ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐
โ REST APIs
โ API Troubleshooting
โ OAuth Authentication
โ Third-Party Integrations
โ Webhooks
โ Integration Validation
โ Data Synchronization
๐พ ๐๐ฎ๐๐ฎ๐ฏ๐ฎ๐๐ฒ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐
โ SQL Server
โ MySQL
โ SQL Queries
โ Stored Procedures
โ Query Optimization
โ Log Analysis
๐ ๐๐ฅ๐ / ๐๐ฅ๐ฃ
โ Salesforce
โ NetSuite
โ User Management
โ Workflow Configuration
โ Reporting & Validation
โก ๐๐ผ๐๐ถ๐ด๐ต๐๐ฒ๐๐ฒ๐น ๐๐ฅ๐ & ๐๐๐๐ผ๐บ๐ฎ๐๐ถ๐ผ๐ป
โ GoHighLevel CRM Setup
โ Workflow Automation
โ Pipelines
โ Opportunities
โ Calendars
โ Forms & Surveys
โ Email Automation
โ SMS Automation
โ Landing Pages
โ Funnels
โ API Integrations
โ Technical Support
๐ ๏ธ ๐ง๐ผ๐ผ๐น๐
Zendesk โข HubSpot โข Jira โข Kayako โข Salesforce
๐ ๐ช๐ต๐ ๐๐น๐ถ๐ฒ๐ป๐๐ ๐๐ถ๐ฟ๐ฒ ๐ ๐ฒ
โ 5+ years supporting enterprise SaaS applications
โ Strong analytical & troubleshooting skills
โ Excellent written & verbal English
โ Customer-first mindset
โ Fast response time
โ Experience with international remote teams
โ Strong collaboration with Engineering, QA & Product teams
โ Reliable, proactive & detail-oriented
๐ฏ ๐๐ผ๐ฟ๐ฒ ๐๐ ๐ฝ๐ฒ๐ฟ๐๐ถ๐๐ฒ
Application Support โข Technical Support โข L2 Support โข L3 Support โข SaaS Support โข Production Support โข GoHighLevel CRM โข CRM Automation โข REST APIs โข SQL Server โข MySQL โข Salesforce โข NetSuite โข Incident Management โข Root Cause Analysis โข API Integrations โข Customer Success
๐ฉ ๐๐ฒ๐'๐ ๐ช๐ผ๐ฟ๐ธ ๐ง๐ผ๐ด๐ฒ๐๐ต๐ฒ๐ฟ
Whether you need ongoing Application Support, Technical Support, GoHighLevel CRM & Automation, or an experienced engineer to resolve complex SaaS issues, I'm ready to help your business deliver a reliable experience for your customers.
IT Support
Customer Support
Technical Support
Product Support
End User Technical Support
SaaS
Ghulam F.
Lahore, Pakistan
$15/hr
5.0
2 jobs
Need someone who can communicate professionally with your customers and actually understand the technology behind your product?
That's where I can help.
I have 10+ years of experience in software development and IT, giving me a strong technical background that I now bring to customer and technical support projects.
I can help your business with:
โ Customer Support
โ Technical Support
โ Live Chat Support
โ Email Support
โ Help Desk & Ticket Management
โ SaaS Customer Support
โ Troubleshooting & Issue Resolution
โ Customer Onboarding
โ Account & Product Support
โ Escalating technical issues to development teams
โ Customer follow-ups
โ CRM and support system management
My technical background allows me to understand software-related problems quickly and explain solutions to customers in simple, non-technical language.
I'm comfortable working with web applications, software products, APIs, databases, troubleshooting and technical documentation.
What can you expect from me?
โข Professional communication
โข Fast response times
โข Patient and friendly customer interaction
โข Logical problem-solving
โข Attention to detail
โข Reliable follow-up
โข Ability to learn your product and support process quickly
Whether you need someone to handle your customer inbox, live chat, support tickets, or technical customer issues, I can help.
Let's make sure your customers get the support they deserve.
Customer Support
Customer Care
Technical Support
Customer Service
Helpdesk
Email Support
Online Chat Support
Troubleshooting
SaaS
Ticketing System
CRM Software
.NET Core
C#
ASP.NET
Node.js
React
SQL
API
Web Development
JavaScript
MongoDB
Unit Testing
Docker
AWS Lambda
Twilio
Ruby on Rails
Ruby
A/B Testing
Usman A.
Lahore, Pakistan
$25/hr
4.7
6 jobs
IT Support Engineer | Help Desk | Technical Support | Desktop Support
Need a reliable IT Support Engineer who can troubleshoot technical issues, support users, manage Windows environments, and keep your IT operations running smoothly? I help businesses resolve day-to-day IT problems quickly through remote IT support, help desk support, desktop support, technical troubleshooting, Microsoft 365 support, Windows support, Active Directory, networking, and system administration.
I have hands-on experience supporting users, diagnosing hardware and software problems, resolving Windows and application issues, configuring systems, troubleshooting network connectivity, and providing clear technical assistance to non-technical and technical users.
๐ ๏ธ IT Support & Help Desk Services
โข Help Desk Support
โข IT Support & Technical Support
โข Desktop Support
โข Remote IT Support
โข End-User Support
โข Level 1 / Level 2 Technical Support
โข Remote Troubleshooting
โข Hardware & Software Troubleshooting
โข Computer & Laptop Troubleshooting
โข Windows Support
โข Operating System Troubleshooting
โข Application & Software Support
โข User Account Support
โข IT Issue Diagnosis & Resolution
โข Technical Documentation & Knowledge Base Support
๐ช Windows & System Administration
โข Windows 10 / Windows 11 Support
โข Windows configuration and troubleshooting
โข System setup and maintenance
โข Software installation and configuration
โข Driver and device troubleshooting
โข User profile and permission issues
โข System performance troubleshooting
โข Computer configuration
โข Desktop and workstation support
โข Basic Windows Server support
๐ Active Directory & User Management
โข Active Directory support
โข User account creation and management
โข Password resets
โข Account lockout troubleshooting
โข Group membership and permissions
โข Organizational Unit (OU) management
โข User authentication issues
โข Domain-related troubleshooting
โข Windows domain support
โข Basic Group Policy troubleshooting
โ๏ธ Microsoft 365 & Cloud Support
โข Microsoft 365 support
โข Microsoft Office troubleshooting
โข Outlook support
โข Teams support
โข OneDrive support
โข Microsoft account issues
โข Email configuration and troubleshooting
โข User access and permissions
โข Microsoft 365 application support
โข Basic Azure / cloud environment support
๐ Networking & Connectivity
โข Network troubleshooting
โข TCP/IP troubleshooting
โข DNS troubleshooting
โข DHCP troubleshooting
โข IP configuration
โข Wi-Fi troubleshooting
โข LAN connectivity issues
โข Internet connectivity troubleshooting
โข Router and switch troubleshooting
โข VPN connectivity support
โข Basic network configuration
โข Cisco networking fundamentals
๐ป Hardware & Software Support
โข Desktop and laptop troubleshooting
โข Printer and peripheral troubleshooting
โข Hardware diagnostics
โข Software installation
โข Application configuration
โข Driver troubleshooting
โข Device connectivity
โข System performance issues
โข Hardware/software compatibility issues
โข Peripheral setup and support
๐ก๏ธ IT Security & Access Support
โข User access management
โข Password and authentication support
โข Account security troubleshooting
โข Endpoint security basics
โข Access and permission troubleshooting
โข Security-focused IT support
โข Basic security best practices
โข Microsoft account and identity support
๐ง Technical Support Workflow
My approach is simple:
Identify โ Diagnose โ Troubleshoot โ Resolve โ Document โ Prevent
I don't just provide a temporary fix. I focus on identifying the root cause, explaining the issue clearly, resolving it efficiently, and documenting the solution when required.
Why work with me?
โ๏ธ Clear and professional communication
โ๏ธ Structured troubleshooting approach
โ๏ธ Remote technical support
โ๏ธ User-focused problem solving
โ๏ธ Windows & Microsoft ecosystem experience
โ๏ธ Active Directory & networking knowledge
โ๏ธ Hardware and software troubleshooting
โ๏ธ Reliable technical documentation
โ๏ธ Security-conscious approach
โ๏ธ Focus on fast and practical issue resolution
Whether you need Help Desk Support, IT Support, Desktop Support, Technical Support, Windows troubleshooting, Microsoft 365 assistance, Active Directory support, network troubleshooting, or ongoing remote IT assistance, I can help keep your users and systems productive.
If you're looking for a dependable IT Support Engineer who can troubleshoot, communicate clearly, and solve technical problems efficiently, let's discuss your IT support requirements.
IT Support
Technical Support
Office 365
IT Infrastructure
Troubleshooting
Hardware Troubleshooting
Desktop Support
Helpdesk
Microsoft Windows
Microsoft Active Directory
System Administration
Computing & Networking
DSL Troubleshooting
Windows Server
Computer Hardware
Software Licensing
Remote IT Management
Microsoft Outlook
DNS
Technical Documentation
Umair G.
Lahore, Pakistan
$15/hr
4.6
4 jobs
I am an IT Support Engineer and System Administrator with 7+ years of experience providing technical support, Microsoft 365 administration, network administration, and infrastructure management for businesses across the US, UK, and Canada.
I specialize in Microsoft 365, Azure, Windows Server, Active Directory, Microsoft Intune, Exchange Online, Entra ID (Azure AD), SharePoint, Teams Administration, and 3CX VoIP systems. I help businesses maintain secure, reliable, and high-performing IT environments while minimizing downtime and improving operational efficiency.
My expertise includes:
โ IT Support & Help Desk Support (Tier 1, Tier 2 & Tier 3)
โ Microsoft 365 / Office 365 Administration
โ Azure Administration & Cloud Infrastructure
โ Windows Server Administration
โ Active Directory & Group Policy Management
โ Microsoft Intune & Device Management
โ Exchange Online Migration & Administration
โ Network Administration (DNS, DHCP, TCP/IP, VPN)
โ Firewall Configuration & Network Troubleshooting
โ Remote Desktop & End-User Support
โ Virtualization (Hyper-V & VMware)
โ 3CX VoIP, SIP Trunking & PBX Administration
โ MSP Support & Ticket Management
โ Email Migration & Domain Management
โ System Monitoring & Infrastructure Support
In addition to hands-on technical expertise, I have successfully supervised and managed IT support teams of 30+ engineers, implemented efficient support workflows, improved SLA performance, and maintained high levels of customer satisfaction.
Whether you need ongoing IT support, Microsoft 365 administration, Azure management, network troubleshooting, server administration, 3CX support, or a dedicated MSP engineer, I can help keep your systems running smoothly and securely.
๐๐ค๐ข๐ฅ๐ฅ๐ฌ: IT Support, Technical Support, Help Desk, Service Desk, Microsoft 365, Office 365, Azure, Windows Server, Active Directory, Entra ID, Microsoft Intune, Exchange Online, SharePoint, Teams Administration, Network Administration, VPN, DNS, DHCP, VoIP, 3CX, VMware, Hyper-V, MSP Support, System Administration, Desktop Support, Remote Support.
๐๐๐ / ๐๐ ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ
- ConnectWise Manage
- ConnectWise Control (ScreenConnect)
- Hudu
- Atera
- Syncro
- NinjaOne
- Datto RMM
- Remote Monitoring & Management (RMM)
- PSA (Professional Services Automation)
- Documentation
- Onboarding
- Offboarding
๐๐ข๐๐ซ๐จ๐ฌ๐จ๐๐ญ / ๐๐๐๐ง๐ญ๐ข๐ญ๐ฒ
- Microsoft 365
- Exchange Online
- Microsoft Intune
- Entra ID (Azure AD)
- Active Directory
- SharePoint Online
- Microsoft Teams
๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ & ๐๐ง๐๐ฉ๐จ๐ข๐ง๐ญ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ
- Remote Dsktop Support
- Endpoint Management
- Device Management
- User Provisioning
- User Onboarding & Offboarding
- Patch Management
- Asset Management
๐๐ข๐๐ค๐๐ญ๐ข๐ง๐ ๐๐ฒ๐ฌ๐ญ๐๐ฆ๐ฌ
- ConnectWise Manage
- Autotask
- Freshservice
- Zendesk
- Jira Service Management
๐๐๐๐ค๐ฎ๐ฉ & ๐๐๐๐จ๐ฏ๐๐ซ๐ฒ
- Datto Backup
- Acronis
- Veeam
Customer Service
Tech & IT
Server
Technical Support
Network Administration
Microsoft Azure
Haris N.
Lahore, Pakistan
$5/hr
4.2
5 jobs
I help businesses provide fast, professional support through live chat, email, and phone while resolving customer issues and keeping daily operations organized.
I have experience supporting software and SaaS applications, troubleshooting technical issues, reproducing bugs, investigating SQL and API-related problems, and escalating complex cases when needed.
I can help with:
โ Customer Support (Live Chat, Email & Phone)
โ L1 & L2 Technical Support
โ SQL & API Troubleshooting
โ Bug Reproduction & Issue Investigation
โ Ticket Management & Escalation
โ CRM Management
โ Virtual Assistant & Administrative Support
Tools:
Zendesk
Salesforce
HubSpot
Jira
Deskpro
Freshdesk
Asana
Microsoft Office
I focus on clear communication, quick problem solving, and providing an excellent customer experience. Whether you need someone to support your customers, troubleshoot technical issues, or assist with day-to-day operations, I'm ready to help.
Customer Support
Technical Support
Live Chat Software
Email Support
Phone Support
SQL
API
Zendesk
Jira
Asana
Microsoft Office
Virtual Assistance
Problem Resolution
Communications
Troubleshooting
Administrative Support
Slack
Kamal A.
Lahore, Pakistan
$15/hr
5.0
4 jobs
Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades, and more.
Experienced Computer Support Specialist that has been in the business for numerous years. Server+, Network+, Security+, Windows, Microsoft MCP, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction is always key.
Windows Server
Microsoft Active Directory
IT Support
Microsoft Exchange Server
End User Technical Support
DHCP
ManageEngine ServiceDesk Plus
Helpdesk
SolarWinds VoIP & Network Quality Manager
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