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I build machines that talk back — and do it like they mean it. As a Generative AI Engineer, I turn static systems into living, conversational interfaces that can listen, think, and respond with human-level nuance. I design intelligent voice and chat agents that don’t just follow scripts — they reason, remember, and adapt. My work blends the creative edge of LLMs with the discipline of engineering: frameworks like LangChain, LlamaIndex, and Dify.ai, paired with n8n for automation and Flask for solid backend logic. Behind the scenes, I handle the serious infrastructure: LLMOps pipelines, RAG systems, and speech-to-text / text-to-speech integration for real-time, multilingual interaction. I’ve connected PBX, SIP, and contact center systems directly with AI agents to give companies truly voice-driven automation. Whether it’s a voice assistant that qualifies leads, a WhatsApp bot that answers students instantly, or an AI system orchestrating calls through LiveKit and Twilio, my mission stays the same — to make technology sound less like a robot and more like a partner.

🚀 Twilio & WhatsApp Automation Specialist — I help businesses design and build intelligent communication systems that engage customers, automate conversations, and drive revenue. With hands-on experience integrating Twilio APIs and WhatsApp Business Platform, I develop smart solutions for: 📲 WhatsApp & SMS Campaigns — Automate outbound campaigns, alerts, OTP flows & lead nurturing. 🧠 Chatbots & IVR Flows — Build intelligent, multilingual bots and voice flows that reduce support workload. 🔁 Custom Integrations — Connect Twilio with CRMs (HubSpot, Salesforce), Google Sheets, and other SaaS tools via Webhooks, APIs, or Make/Zapier. 🧩 Voice & Call Routing — Configure Twilio Studio, SIP Trunking, number provisioning, IVR menus, call forwarding, and voicemail flows. 💼 I’ve worked with international businesses to implement scalable communication solutions that: Reduce manual workload by 70%+ Boost engagement through personalized messaging Enable real-time data flow between communication and business systems 🧰 Tech Stack & Tools: Twilio Studio · Twilio Conversations · Twilio Messaging API · Twilio SIP/Voice · WhatsApp Business API · Python · Node.js · Webhooks · Make.com · Zapier · Google Sheets · CRM integrations 🔐 My focus is on building secure, reliable, and easy-to-scale systems. Whether you need a fully automated flow or a custom integration, I’ll deliver it fast and clean.

More than 15 Years of experience with Linux and Web hosting and Virtualization Linux , Centos , Debian , Vmware, Hyper-v, Docker, Cpanel/WHM, Plesk, WHMCS, Docker , Kubernetes, Terraform , Ansible Google Cloud Computing, Rackspace, AWS, Digital Ocean, Godaddy Apache, Nginx, PHP, SSL, Mysql, DNS, Firewalls, FTP, Mail Servers Atlassian Jira, Confluence, Stash, Fisheye, GIT Teamcity, Gitlab, Openldap Asterisk, Elastix, Freepbx, Cisco CUCM Cisco Networking, Routing, Mikrotik Lite Windows Server Administration,

👨‍💻 Experienced IT Lead | Cloud & DevOps | Infrastructure & Security Specialist With over 10 years of hands-on experience in cloud solutions, DevOps automation, and network infrastructure, I design and maintain reliable IT environments for multi-branch organizations. Skilled in Azure, AWS, DigitalOcean, Hetzner, Contabo, Vultr, Bluehost, and Hostinger, managing migration, integration, and automation between on-premises and cloud systems. Proficient with Docker, GitHub, CI/CD pipelines, API integration, and scripting in Python, PowerShell, and Bash to streamline deployments and automate operations. Experienced with VMware ESXi, Proxmox, and Windows Server (2012–2025) administration, including Active Directory, Group Policy, DNS, and DHCP. 📜 Certifications: ✔ 📘 ITIL® 4 Foundation Certificate in IT Service Management ✔ 🎓 CCNA Routing & Switching (Cisco Certified Network Associate) ✔ 🏆 MCSA Windows Server 2012 (Microsoft Certified Solutions Associate) ✔ 🏅 MCSE Core Infrastructure (Microsoft Certified Solutions Expert) ✔ 📡 Cisco Certified Specialist - Enterprise Core ✔ 🔐 Cyber Security Foundation (CSFPC) ✔ 🖥 Microsoft Certified Professional (MCP) 🛡 Network & Security Expert in firewalls (Sophos, pfSense, OPNsense, Mikrotik, DrayTek), VPNs (IPSec, WireGuard, SSL), and Cloudflare DNS/SSL security. Skilled in routing, VLANs, QoS, load balancing, and network monitoring for high-availability connectivity. 🏗 Systems & Virtualization Managing both Windows and Linux servers (Ubuntu, CentOS, Debian) with RAID, NAS/SAN, and backup solutions like Veeam. Experience in Proxmox VE, VMware, and Hyper-V environments. 📞 VoIP & Communication Administering Avaya, Asterisk, FreePBX, and Issabel systems, configuring SIP trunks, IVR, queues, and call recording for enterprise call centers. 🏢 ERP, CRM & Business Systems Managing Odoo, custom ERP deployments, and CRM integration to improve business workflow and data consistency. ☁ Remote & IT Management Using AnyDesk, Zoom, TeamViewer, and ManageEngine for remote support, monitoring, and ticketing. Experienced in IT procurement, inventory tracking, and documentation. 🎥 CCTV & Access Control Installing and maintaining IP/Analog CCTV, access control, and UPS power systems for secure and reliable infrastructure. 🚀 Passionate about cloud infrastructure, automation, and cybersecurity, with a proven record of optimizing enterprise networks and ensuring system uptime, stability, and security.

Technical Support Engineer with experience specializing in cloud communication solutions, VoIP technologies(3CX,Yeaster,Grandstream,Dinstar,FreePBX), and enterprise IT infrastructure. Strong expertise in Cisco switching and routing, with hands-on experience in designing, configuring, and troubleshooting LAN/WAN environments. Experienced Fortinet (FortiGate) and Sophos Firewall Administrator, skilled in implementing security policies, VPNs, and advanced threat protection. Proficient Windows Server Administrator, with experience in Active Directory, DNS, DHCP, Group Policy, and server maintenance. Proven ability in deploying scalable PBX systems, enhancing customer service through advanced call center solutions, and integrating unified communication platforms.

Experienced VoIP & IT Infrastructure Engineer with 8+ years of hands-on experience designing, deploying, and supporting VoIP systems, cloud communications, and enterprise IT environments. Specialized in 3CX, FreePBX, ViciDial, SIP trunking, Twilio, Microsoft Teams, AWS cloud deployments, and Microsoft 365 administration. I have successfully deployed and managed call center solutions, PBX systems, SIP trunks, IP phones, Microsoft 365 environments, VMware virtualization platforms, and network infrastructure for businesses ranging from startups to enterprise organizations with 200+ users. My expertise includes VoIP deployments, cloud migrations, Microsoft 365 administration, Active Directory, VMware ESXi, AWS, Azure AD, networking, and SLA-driven technical support. I am committed to delivering reliable, secure, and scalable solutions while providing exceptional support and troubleshooting services. Whether you need a new VoIP deployment, migration, cloud PBX setup, Microsoft 365 administration, or ongoing IT support, I can help you achieve your goals efficiently and professionally.