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As a VoIP Expert with bachelor's degree in Telecommunication Engineering, 9 years of experience and holding CCNP Collaboration and Microsoft Teams Voice Engineer certificates, I am a highly skilled professional who is responsible for designing, implementing, troubleshooting and maintaining reliable and secure collaboration solutions that help businesses improve communication and collaboration with their employees and customers. I have a strong technical background in Cisco collaboration solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Contact Center Express (UCCX), Cisco Webex Calling, Cisco Webex Contact Center, Cisco Jabber, Cisco Contact Center Enterprise (UCCE), CMS, Cisco Expressway, CUCME, CUCMBE, Cisco Broadworks and CUBE. I am proficient in configuring, deploying, and troubleshooting these solutions to meet the specific needs of businesses. I am also experienced in integrating third-party solutions with Cisco Call Manager. In addition to all of that, I have experience in managing, implementing and troubleshooting other VoIP servers like 3CX, Yeastar, Grandstream, Vital PBX, Oracle SBC and FreePBX, also I have experience in migration between VoIP systems specifically migration from 3CX to FreePBX. I have experience in managing, implementing and troubleshooting firewalls and routers on a lab environment like Fortigate firewall, Cisco and Mikrotik routers. I have on hands experience with the below: - Cisco Webex Calling - Cisco Webex Contact Center - Expressway - CMS - CUBE - UCCX - UCCE - CUCM - SIP Trunks - H323 voice gateways - CUC - Analog voice gateways - ISDN voice gateways - MGCP voice gateways - CUCMBE - CUCME - Cisco Jabber - CIPC - Oracle SBC - Cisco BroadWorks servers - Imagicle Fax Server - Imagicle Attendant Console Server - Calabrio recording application CUCM configuration - Linux system administration - 3CX - Linphone - Twilio - FreePBX - Yeastar - Grandstream - Vital PBX - Fortigate - Cisco routers - Mikrotik routers - IPSEC VPN - VLAN - OSPF - BGP - NAT

Do not you think that all applications of candidates alike? Let me try to interest you in another way. 5 reasons to choose me as worker: 1. The result of 100%. You get the finished result, which will not have to redo it. 2. Stay in touch. I am available most of the time of day, so promptly respond to your message in the process. 3. The visual result. The process of working on a project for your convenience, I will share with you - you will not see the bare text that describes what has been done, you will be able to touch and try the result. 4. Your corrections. I will try to do everything perfectly the first time, but if you do not like something, I'll make changes until you say, "I am happy with everything. 5. hardworking and honest that provides quality and accurate work. I am a detail oriented person and can follow instructions. Contact me any way you want and we will start cooperation. With respect and hope for cooperation, Magda Hassan

More than 15 Years of experience with Linux and Web hosting and Virtualization Linux , Centos , Debian , Vmware, Hyper-v, Docker, Cpanel/WHM, Plesk, WHMCS, Docker , Kubernetes, Terraform , Ansible Google Cloud Computing, Rackspace, AWS, Digital Ocean, Godaddy Apache, Nginx, PHP, SSL, Mysql, DNS, Firewalls, FTP, Mail Servers Atlassian Jira, Confluence, Stash, Fisheye, GIT Teamcity, Gitlab, Openldap Asterisk, Elastix, Freepbx, Cisco CUCM Cisco Networking, Routing, Mikrotik Lite Windows Server Administration,

I build machines that talk back — and do it like they mean it. As a Generative AI Engineer, I turn static systems into living, conversational interfaces that can listen, think, and respond with human-level nuance. I design intelligent voice and chat agents that don’t just follow scripts — they reason, remember, and adapt. My work blends the creative edge of LLMs with the discipline of engineering: frameworks like LangChain, LlamaIndex, and Dify.ai, paired with n8n for automation and Flask for solid backend logic. Behind the scenes, I handle the serious infrastructure: LLMOps pipelines, RAG systems, and speech-to-text / text-to-speech integration for real-time, multilingual interaction. I’ve connected PBX, SIP, and contact center systems directly with AI agents to give companies truly voice-driven automation. Whether it’s a voice assistant that qualifies leads, a WhatsApp bot that answers students instantly, or an AI system orchestrating calls through LiveKit and Twilio, my mission stays the same — to make technology sound less like a robot and more like a partner.

🚀 Twilio & WhatsApp Automation Specialist — I help businesses design and build intelligent communication systems that engage customers, automate conversations, and drive revenue. With hands-on experience integrating Twilio APIs and WhatsApp Business Platform, I develop smart solutions for: 📲 WhatsApp & SMS Campaigns — Automate outbound campaigns, alerts, OTP flows & lead nurturing. 🧠 Chatbots & IVR Flows — Build intelligent, multilingual bots and voice flows that reduce support workload. 🔁 Custom Integrations — Connect Twilio with CRMs (HubSpot, Salesforce), Google Sheets, and other SaaS tools via Webhooks, APIs, or Make/Zapier. 🧩 Voice & Call Routing — Configure Twilio Studio, SIP Trunking, number provisioning, IVR menus, call forwarding, and voicemail flows. 💼 I’ve worked with international businesses to implement scalable communication solutions that: Reduce manual workload by 70%+ Boost engagement through personalized messaging Enable real-time data flow between communication and business systems 🧰 Tech Stack & Tools: Twilio Studio · Twilio Conversations · Twilio Messaging API · Twilio SIP/Voice · WhatsApp Business API · Python · Node.js · Webhooks · Make.com · Zapier · Google Sheets · CRM integrations 🔐 My focus is on building secure, reliable, and easy-to-scale systems. Whether you need a fully automated flow or a custom integration, I’ll deliver it fast and clean.

Technical Support Engineer with experience specializing in cloud communication solutions, VoIP technologies(3CX,Yeaster,Grandstream,Dinstar,FreePBX), and enterprise IT infrastructure. Strong expertise in Cisco switching and routing, with hands-on experience in designing, configuring, and troubleshooting LAN/WAN environments. Experienced Fortinet (FortiGate) and Sophos Firewall Administrator, skilled in implementing security policies, VPNs, and advanced threat protection. Proficient Windows Server Administrator, with experience in Active Directory, DNS, DHCP, Group Policy, and server maintenance. Proven ability in deploying scalable PBX systems, enhancing customer service through advanced call center solutions, and integrating unified communication platforms.