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Hire the best Call Center Managers in Spain

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  • $15 hourly
    • 5.0/5
    • (2 jobs)
    Founder of Minute Call - outsourcing for startups. I have 7 years of experience in Customer Ops for VC-funded startups and scaleups, handling businesses with +10.000 new clients per month. - 2 years as General Manager for an insurtech french company that raised 130M€ in Series B from world-class VCs. I led a one-year project to implement an AI-first CXM software and redesigned the whole chat workflows. - 3 years managing an online bank, where I built an in-house contact center with 30 people, while generating +20M€ in yearly revenue. Also implemented Intercom for Customer Support. - 2 years as a Strategy & Ops Consultant at Deloitte.
    Featured Skill Call Center Management
    Aircall
    Shopify
    Online Chat Support
    Administrative Support
    Phone Support
    Email Support
    Intercom
    Zendesk
    HubSpot
    BPO Call Center
    Business Process Outsourcing IT Services
    Customer Support
    Business Process Outsourcing
  • $20 hourly
    • 5.0/5
    • (9 jobs)
    I’m an experienced secretary and assistant with a strong background in customer service, managing calendars and appointments, organizing business trips, data processing and entry, and reviewing invoices. If you’re looking for a virtual assistant, feel free to reach out to me!
    Featured Skill Call Center Management
    Administrative Support
    Personal Administration
    Castilian Spanish
    Proofreading
    Translation
    Virtual Assistance
    Data Entry
    Email Communication
    Customer Service
    Audio Transcription
    Zendesk
    Office Administration
    Search Engine
    Spanish
  • $6 hourly
    • 3.4/5
    • (3 jobs)
    With over 3 years of experience providing exceptional support across various industries, I specialize in high-volume call handling, customer communication, problem resolution, and insurance verification. Why choose me? ✅ Expert in insurance verification, efficiently handling eligibility checks and policy confirmations through direct calls and online platforms. ✅ Proven ability to manage a high volume of inbound and outbound calls, ensuring prompt and professional assistance to clients. ✅ Skilled in resolving complex issues, managing customer inquiries, and fostering strong client relationships. ✅ Track record of exceeding customer satisfaction goals and delivering top-tier service. ✅ Strong communication and problem-solving abilities, ensuring seamless interactions with patients and insurance providers. ✅ Proficiency in Microsoft Office Suite and patient management systems like OpenDental, Engagement, Dental Analytics, and Mango Voice. ✅ Bilingual (Native Spanish / C2 English), enabling clear and effective communication with diverse clients. ✅ Reliable and adaptable, available 24/7, 365 days a year to meet business needs. I am eager to bring my expertise in customer service, insurance verification, and high-volume call management to a dynamic, customer-focused organization. This is a decision you won’t regret—I deliver high-quality service every single time! Thank you!
    Featured Skill Call Center Management
    Call Scheduling
    Insurance Software
    Insurance Verification
    Selling
    Social Customer Service
    Virtual Assistance
    Business Translation
    Website Translation
    Medical Translation
    English Tutoring
    Customer Service
    English
    Spanish
  • $20 hourly
    • 4.4/5
    • (3 jobs)
    En progreso... Soy un desarrollador con experiencia en la creación de sitios web para pequeñas y medianas empresas. Ya sea que esté tratando de conseguir trabajo, enumerar sus servicios o crear una nueva tienda en línea, puedo ayudarlo. Conoce HTML y CSS3, PHP, jQuery, Wordpress y SEO. Gestión completa del proyecto de principio a fin. La comunicación regular es importante para mí, así que mantengámonos en contacto.
    Featured Skill Call Center Management
    Consumer Profiling
    CRM Software
    Customer Relationship Management
    Client Management
    Relationship Management
    BPO Call Center
  • $50 hourly
    • 5.0/5
    • (19 jobs)
    Expert Social Media Marketing Manager. WordPress website designer. Online Marketing Consultant. Digital nomad. Social Media Management & Marketing: Managing social media for a business is alot more than just spending time on social networks posting content, liking and commenting on other users' posts. In reality, creating a thriving community and keeping your audience engaged is more challenging than ever. With significant competition in the marketplace, standing out from the crowd and capturing the attention of your target audience requires a strategic, diligent approach and consistent content quality. Building a successful social media presence isn't just about generating a massive number of followers. Rather, it's about identifying and connecting with individuals who are genuinely interested in your business, products, or services. Rather than focusing on generating quick but meaninglessresults, I believe in cultivating a steady, sustained growth with authentic and growing engagement. As a social media expert, I have the skills and expertise to create tailored campaigns that are aligned with your vision and business goals. With my help, you can build thriving social media channels that fosters genuine engagement with your audience. I offer: - Comprehensive social media account setup and optimization - High-quality content creation and distribution across multiple social media platforms - Authentic community building with 100% real user engagement - In-depth market research to inform your social media strategy - Customized online marketing strategies tailored to your business goals - Proven growth hacking techniques to increase your online presence - Advanced analytics and reporting to track your social media performance - Targeted campaign creation to reach your ideal audience - Effective lead generation tactics to drive business growth - Basic customer support to ensure a positive user experience - Specialization in popular social media platforms such as Facebook, Instagram, Twitter, Tik Tok, LinkedIn and other relevant or alternative networks. By offering these services, I can help you establish a strong social media presence, build authentic connections with your target audience, and drive tangible business results. Wordpress Website and Blog Design: I am a self thaught Wordpress website designer and page builder with a deep passion for web design. I specialize in crafting custom WordPress sites that are easy to navigate and leave an impression on the visitor. I follow creative and strategic approach. First I take the time to understand your business goals, target audience, and brand identity. From there, I collaborate with you to create a website that not only looks beautiful but also functions well, making it easy for users to find the information they need and take the desired action. My WordPress website design services include: - Custom website design and development - Responsive design that ensures optimal viewing on all devices - SEO optimization to improve website visibility - Website maintenance and support to ensure ongoing website functionality As a passionate and creative WordPress website designer, I strive to provide an exceptional client experience by offering open communication, timely project completion, and a dedication to delivering high-quality work for an affordable price. If you're looking for a WordPress website designer who's eager to bring your vision to life, I would be thrilled to collaborate with you on your next project.
    Featured Skill Call Center Management
    Voice Acting
    Italian to English Translation
    English to Italian Translation
    English to Hungarian Translation
    Technical Writing
  • $15 hourly
    • 5.0/5
    • (3 jobs)
    Formar parte de una organización que me brinde la oportunidad de desarrollarme profesionalmente aprovechando los conocimientos adquiridos, y cultivar otros que me permitan un buen desempeño laboral y una adaptación positiva a los cambios que el entorno exige. Siempre dispuesta a aprender.
    Featured Skill Call Center Management
    Personal Administration
    Virtual Assistance
    Beauty & Personal Care
    Print Marketing Materials
    Microsoft Excel
    Administrate
    Print Production
    Sales
    Marketing Strategy Report
    Visual Communication
    Venezuelan Spanish Dialect
    Social Customer Service
    Visual Art
    Spanish
  • $6 hourly
    • 5.0/5
    • (0 jobs)
    🌟ASISTENTE VIRTUAL PROACTIVA Y ORGANIZADA 🌟 ¡Hola! Soy Genesis, una asistente virtual altamente proactiva y organizada, dedicada a optimizar tu tiempo y brindarte confianza para delegar responsabilidades. Habilidades: 👩🏼‍💻Dominio del paquete de Microsoft Office, asegurando eficiencia y precisión en tareas administrativas. 👩🏼‍💼Experiencia destacada en atención al cliente, tanto escrita como telefónica, garantizando una comunicación efectiva y profesional. 📩Gestión eficiente de correos electrónicos, asegurando una organización óptima y respuestas oportunas. 📝 Experta en la coordinación de citas, encuentros y reuniones, optimizando la planificación y ejecución de eventos. 🌟Destreza destacada en el uso de Canva, ofreciendo contribuciones creativas y atractivas para el diseño de posts en redes sociales. 🧠 Mentalidad proactiva y resolutiva. Imagina liberar tu carga de trabajo, confiando en que tus tareas diarias están siendo manejadas con eficiencia. Desde agendar citas hasta organizar tareas pendientes, estoy aquí para hacer que tu día a día sea más fluido y productivo. Contáctame y descubre cómo puedo contribuir a tu éxito. Estoy lista para gestionar tus necesidades administrativas, enviar correos electrónicos profesionales y brindarte el apoyo necesario para que puedas centrarte en lo que realmente importa: hacer crecer tu negocio.
    Featured Skill Call Center Management
    Organizer
    Nutrition
    Health & Wellness
    Appointment Scheduling
    English
    Canva
    Copywriting
    Email Copywriting
    Spanish
    Portuguese
    Office 365
    Virtual Assistance
  • $3 hourly
    • 5.0/5
    • (2 jobs)
    As a graphic designer, I got a diverse skill set that enables me to create visually compelling and effective designs. My expertise includes: Creative Concept Development: I excel in brainstorming and developing innovative ideas that align with client goals and brand identity. Proficiency in Design Software: I am skilled in industry-standard software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design tools, allowing me to produce high-quality graphics. Typography and Layout: I have a strong understanding of typography, color theory, and layout principles, which helps me create balanced and aesthetically pleasing designs. Branding and Identity: I am experienced in creating and maintaining brand identities, ensuring consistency across various platforms and materials. Illustration and Visual Storytelling: I can create custom illustrations and graphics that enhance storytelling and engage audiences. Attention to Detail: I have a keen eye for detail, ensuring that every element of my designs is polished and professional. Collaboration and Communication: I work effectively with clients and team members, actively listening to feedback and incorporating it into my designs. Time Management: I am adept at managing multiple projects simultaneously, meeting deadlines without compromising quality. Overall, my combination of creativity, technical skills, and collaborative spirit allows me to deliver impactful design solutions that resonate with audiences. As a call center worker, I have developed a strong set of skills that contribute to effective customer service and support. My key skills include: Excellent Communication: I possess strong verbal and written communication skills, allowing me to convey information clearly and effectively to customers. Active Listening: I am skilled at actively listening to customer concerns and inquiries, ensuring that I fully understand their needs before providing solutions. Problem-Solving: I have a knack for quickly identifying issues and providing appropriate solutions, helping to resolve customer problems efficiently. Empathy and Patience: I approach each interaction with empathy, understanding the customer's perspective, and maintaining patience even in challenging situations. Multitasking: I am adept at handling multiple tasks simultaneously, such as managing calls while documenting information and accessing databases. Adaptability: I can easily adjust to new processes, technologies, and customer needs, ensuring a smooth experience for both the customer and the team. Time Management: I effectively manage my time to handle a high volume of calls while maintaining quality service. Team Collaboration: I work well with colleagues, sharing insights and strategies to improve overall team performance and customer satisfaction. Overall, my combination of communication skills, problem-solving abilities, and a customer-focused approach enables me to provide exceptional service in a call center environment. My skills as a transcriptionist include: Typing speed and accuracy, attention to detail, listening skills, time management and communication skills.
    Featured Skill Call Center Management
    Translation
    Written Comprehension
    Multitasking
    AI Image Editing
    Computer Skills
    Active Listening
    Problem Solving
    Typography
    Text Summarization
    Logo Design
    Communication Skills
    Text Formatting
    General Transcription
    Graphic Design
  • $12 hourly
    • 5.0/5
    • (1 job)
    Soporte técnico de computadores remoto, ediciones de audio y video, Asistente Virtual, diseño gráfico básico, email, marketing, soporte vía email, soporte vía telefónica. Tecnología de la información y las comunicaciones Asistencia Virtual Atención al cliente Gestión del centro de llamadas Soporte administrativo Entrada de datos Mecanografía Redacción de correo electrónico Soporte telefónico La satisfacción del cliente
    Featured Skill Call Center Management
    Customer Satisfaction
    Phone Support
    Email Copywriting
    Copy & Paste
    Copywriting
    Copy Editing
    Typing
    Data Entry
    Administrative Support
    Customer Support
    Media Player
    Virtual Assistance
    Information & Communications Technology
  • $10 hourly
    • 0.0/5
    • (2 jobs)
    Professional with more than 10 years of experience working in international environments, specialist in customer services, commercial management, sales, e-commerce, and reporting. Organized and high analysis skills. Proactive to improve process and quality of customer service. Experience in SAP and NetSuite by Oracle
    Featured Skill Call Center Management
    Email Communication
    Writing
    Customer Support
    Oracle NetSuite
    Social Media Content
    Customer Service
    Inventory Report
    Administrative Support
    Executive Support
    Data Entry
    Call Scheduling
    Spanish
  • $9 hourly
    • 0.0/5
    • (1 job)
    PROFESSIONAL PROFILE Seventh semester student of Business Administration with interest and knowledge in the areas of financial management, product sales and services, and customer service. With analytical and decision making, supported by the system management tools such as Office programs; verbal and written communication in more than one language. Good interpersonal skills and interest in teamwork.
    Featured Skill Call Center Management
    Management Skills
    Computer
    Administrate
    BPO Call Center
    Customer Support
    Sales
    Virtual Assistance
    Customer Service
  • $15 hourly
    • 5.0/5
    • (2 jobs)
    I'm a versatile professional with expertise in content moderation, email and chat support, virtual assistance, resume creation, and social media management. Whether you need a watchful eye on your online presence or seamless support for your business, I've got you covered. Let's make your digital journey a success!
    Featured Skill Call Center Management
    Content Moderation
    Instagram
    Resume Writing
    Resume Design
    Virtual Assistance
    Social Network Administration
    Video Transcription
    Audio Transcription
    Community Management
    Online Chat Support
    Email Support
    Accounting
  • $9 hourly
    • 0.0/5
    • (0 jobs)
    ¡Alto! Deja de buscar, has conseguido la mejor asistente virtual. Graduada en Administración de empresas y con más de 15 años de experiencia, no sólo en actividades y tareas administrativas sino en atención al cliente, al público y ventas. Apasionada por lo que hago, organizada, eficiente y eficaz, capaz de asumir retos desde la lealtad para solucionar todos tus problemas y hacer crecer tu empresa. Disponibilidad inmediata.
    Featured Skill Call Center Management
    Spanish
    Meeting Agendas
    Call Scheduling
    Microsoft Word
    Microsoft Excel
    Data Center Operations
    Database
    Translation
    Phone Support
    Email
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    I am a charismatic, decisive girl who learns very quickly. With extensive experience in customer service, transcription, data digitization, and other office tools. I can help you transcribe your documents Take your appointment diary Be your virtual assistant Analyze data Create procedure manuals for your company Help you with coaching tools Soy una chica carismática, resolutiva, que aprendo muy rapido. Con amplia experiencia en atención al cliente, transcripción, digitalización de datos, y demás herramientas offices. Puedo ayudarte a transcribir tu documentos Llevar tu agenda de citas Ser tu asistente virtual Analizar datos Crear manuales de procedimientos para tu empresa Ayudarte con herramientas de coaching
    Featured Skill Call Center Management
    Leadership Coaching
    Visual Merchandising
    Marketing
    Team Building
    Coaching Session
    General Office Skills
    Office Administration
    Office 365
    General Transcription
    Spanish
  • $20 hourly
    • 0.0/5
    • (0 jobs)
    Task Optimization and Administrative Management My goal is to help you reduce the time spent on low-value operational tasks, allowing you to focus on growing your business. Core Services: - Customer service - Appointment scheduling - Administrative management and operational support - Appointment setter Key Skills: - Commitment and responsibility - Organization and efficiency - Teamwork and collaboration - Speed and effective problem-solving I help you save time by taking care of the tasks that hold you back, so you can focus on what really matters.
    Featured Skill Call Center Management
    Administrative Support
    Customer Support
    Virtual Assistance
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Hello! I’m a dynamic Sales Manager with over five years of experience in the fast-paced world of a multinational company. My journey has equipped me with a wealth of skills in relationship building, communication, and strategic planning. I thrive on challenges and enjoy the opportunity to learn and adapt quickly to new environments. As I transition to a remote Virtual Assistant role, I bring with me a positive attitude and a commitment to excellence. My experience in sales has honed my organizational skills and attention to detail, which I believe are essential for effective administrative support. I am passionate about delivering top-notch service and am eager to contribute to your team's success. I may be new to the virtual assistant space, but my ability to learn quickly and my enthusiasm for new challenges will make me a valuable asset. I am seeking a full-time remote position where I can utilize my skills and grow within a supportive work environment. Let’s collaborate to streamline processes and enhance productivity together!
    Featured Skill Call Center Management
    English Tutoring
    Client Management
    Customer Retention
    Outbound Call
    Team Building
    Energy & Utilities
    Sales
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    I’m a versatile professional with experience in storytelling, illustration, video editing, and writing in Spanish. Whether you need engaging narratives, eye-catching illustrations, or high-quality video content, I can bring your ideas to life. In addition to my creative skills, I have a strong background in customer service, administration, and call center operations, specializing in back-office management and client support for banking and telecom sectors. Skilled in storytelling and creative writing in Spanish Experienced in image, sound, and video editing Strong administrative and customer service background (call center, back-office, and helpdesk support) Proficient in Microsoft Office and Windows-based tools Detail-oriented with excellent communication and project management skills
    Featured Skill Call Center Management
    Ebook Writing
    Blog Writing
    Writing
    Illustration
    Performing Arts
    Video Narration
    Film Narration
    Audiobook Narration
    Narration
    Video Editing
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Since I discovered my passion for languages and cultures I have decided to learn languages and dedicate my life to it by working in hotels around the world in order to improve and travel at the same time, I keep training all my languages day by day and willing to keep learning new challenges.
    Featured Skill Call Center Management
    Italian
    French
    Spanish
    English
    Language Studies
    Communication Skills
    Tutoring
    Translation
  • $9 hourly
    • 0.0/5
    • (0 jobs)
    Mi objetivo profesional es desempeñarme de manera competente en cualquier ámbito del área del Comercio, soy capaz de alcanzar objetivos trazados dentro de la empresa en funciones administrativas de Logística y de Gestión.
    Featured Skill Call Center Management
    Virtual Assistance
  • $14 hourly
    • 4.0/5
    • (1 job)
    Accounting administrative assistant with more than 3 years of experience in office or remote as required. Specialized in administrative work, problem solving, planning and quality assistance. Known for increasing productivity and easing the workload of managers. Proven efficiency with the ability to quickly learn and operate any software program or office file system. Committed to quality service, focused on new information and communication technologies. Coordination of work teams and quick solution of complex problems. Capacity to work under pressure.
    Featured Skill Call Center Management
    QuickBooks Online
    Office 365
    Account Management
    Wiki
    Filing
    Email Support
    Management Accounting
    Office Administration
    Accounting Basics
    Client Management
    Trello
    Microsoft Office
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    He trabajado anteriormente en la parte administrativa, con atencion al cliente, y en gestion y creaciones para redes sociales. En la actualidad me estoy educando para perfeccionar conocimientos y tecnicas a la hora de ejecutar y busco comenzar a demostrar lo aprendido y que mi practica sea un ganar, ganar. I have previously worked in the administrative part, with customer service, and in management and creations for social networks. Currently I am educating myself to perfect knowledge and techniques when executing and I am looking to begin to demonstrate what I have learned and make my practice a win, win.
    Featured Skill Call Center Management
    Creative Direction
    Image Editing
    Video Editing
    Drafting
    English
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    My name is Pablo de la Rosa and I am here to offer you exceptional service, with advanced knowledge and skills in personalized solutions. I have skills and professional experience in: - Research on the web - Advanced video editing: subtitling and effects - Photo editing in Canva - Social media management - Customer service calls and messages - Email management - Data entry -Microsoft Office - Calendar and meeting management - Interaction with potential clients - Content publishing and scheduling - Travel management
    Featured Skill Call Center Management
    Customer Care
    Customer Analysis
    Office 365
    Office & Work Space
    Email Copywriting
    Social Media Handle Research
    CapCut
    Video Editing
    Copywriting
    Instagram
    TikTok Ad
    TikTok
    Facebook
    Canva
  • $25 hourly
    • 0.0/5
    • (0 jobs)
    Consultant with over 15 years of versatile experience spanning administration, recruitment, sales, and HR. Highly proficient in advanced computer literacy and operational management. Known for being approachable, dependable, and possessing excellent time management skills. Proven ability to thrive under pressure, meet tight deadlines, and build lasting professional relationships. Adept at working independently or collaboratively, with a proactive approach to prioritizing workloads and supporting team goals. Eager to continuously enhance skills and contribute effectively to dynamic organizations.
    Featured Skill Call Center Management
    Resolves Conflict
    Customer Retention
    Account Management
    Communications
    Sales
    Data Management
    Administrative Support
    Virtual Assistance
    Customer Service
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    Soy una asistente virtual encargada de ayudar en tareas de Apoyo administrativo y personal a profesionales online alrededor del mundo, manteniendo un nivel constante de profesionalidad, honestidad, calidad y precisión. Fortalecimiento en las metodologías en el servicio de atención al cliente de la forma más efectiva, detectando la mejor manera para resolver sus necesidades. Me encuentro receptiva a aprender cualquier otra tarea o asignación con previo acuerdo, mi flexibilidad horaria suele ser una ventaja al adaptarme con rapidez, mi independencia y disciplina me otorga la habilidad para adquirir nuevos conocimientos continuamente. Mis principales áreas de experiencia son: Gestión de administrativa -Gestión de agenda -Creación y modificación de diapositivas o presentaciones -Reportes -Subir información a distintas plataformas -Coordinación en la logística de reuniones. -Coordinación de viajes -Gestión de correos (responder, ordenar, entre otros).Para finalizar, te invito a conocer mi perfil y pedirte la oportunidad de demostrar mi interés y motivación por el trabajo online recalcando mis habilidades que pueden ser útiles para ti, por favor siéntete libre de contactar conmigo por por medio de mi inbox o a través de mi correo electrónico nancybrigithbernalgomez@Gmail.com
    Featured Skill Call Center Management
    Administrative Support
    Customer Support
    ServiceChannel
    Microsoft Excel
    Microsoft Word
    Gmail
    Data Entry
    General Transcription
    Virtual Assistance
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    Perfil Profesional Persona proactiva y organizada con habilidades en atencion al cliente, manejo de redes sociales y gestion de documentos en Excel. Capacidad para trabajar en equipo y adaptabilidad a nuevas herramientas tecnologicas.
    Featured Skill Call Center Management
    Spanish
    Virtual Assistance
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