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Clients rate Community Moderation professionals
Rating is 4.7 out of 5.
4.7/5
based on 599 client reviews
  • $75 hourly
    Dear Client, Are you in search of an outstanding online community builder? Look no further! I bring over 25 years of experience as a business consultant and coach, specializing in Mighty Networks and Mighty Pro for over 5 years. ABOUT ME I am very passionate and full-time dedicated to creating dynamic, engaging, and inclusive communities that foster genuine connections and sustainable growth. My track record speaks volumes – I've successfully crafted and managed 100+ communities on Mighty Networks and Mighty Pro, consistently elevating member engagement and retention. FEELING OVERWHELMED? Are you feeling overwhelmed, or unsure of how to transform your vision of a thriving community into a reality? You're not alone, and that's precisely why I've crafted a building process. It's designed to guide you through every step of the process, equipping you with the knowledge and confidence to be an exceptional community host. THE 3 PHASES OF COMMUNITY BUILDING AND GROWTH 1️⃣ COMMUNITY CURIOUS If you're at the beginning of your journey, I can assist with: ✭ Defining a unique community. ✭ Crafting a compelling community purpose. ✭ Developing your Mission, Vision, and Core values. ✭ Creating a unique member profile. ✭ Articulating your community's value proposition. ✭ Cultivating the desired community culture. ✭ Identifying key offerings. ✭ Optimizing your Mighty Networks subscription model. ✭ Creating a launch roadmap. ✭ Navigating expectations, strategies, and potential pitfalls. 2️⃣ COMMUNITY ENTHUSIAST For those ready to bring their vision to life, I can help with: ✭ Architecting your community. ✭ Implementing branding that aligns with your company's identity. ✭ Streamlining member onboarding. ✭ Populating engaging content. ✭ Developing content and engagement strategies. ✭ Planning member experiences and events. ✭ Establishing community guidelines and culture. ✭ Optimizing landing pages and sales strategies. ✭ Developing payment plans and revenue streams. ✭ Creating compelling courses. ✭ Implementing tiered memberships and marketing strategies. ✭ Integrating external applications. ✭ Training your team for success. ✭ Strategizing your community's launch and growth. 3️⃣ COMMUNITY VISIONARY For existing communities ready for growth or transformation, I can assist with: ✭ Revamping community architecture. ✭ Harmonizing your branding. ✭ Enhancing member onboarding. ✭ Transitioning from a free to a paid community model. ✭ Executing community relaunches. ✭ Simplifying member onboarding and improving the customer journey. ✭ Reigniting member engagement. ✭ Refining communication within the community. ✭ Streamlining workflows and roles. ✭ Tackling spam and troll issues. ✭ Revitalizing dormant communities. ✭ Managing large, thriving communities. MY WORK PROCESS For each phase, I provide a Notion template for efficient collaboration, complemented by instructional videos in Loom. My ultimate goal is to empower you with in-depth knowledge of your community, enabling you to handle tasks independently. Hosting is an art, and I want you to feel confident, enthusiastic, and fulfilled in your role. MY AI EXPERTISE Having worked with AI for a significant period, I've optimized my methods to enhance community-building. I leverage AI to improve the communities I build, enabling me to reduce the hours spent on routine tasks. Furthermore, I maintain a comprehensive library of AI tools that I share with my hosts, greatly optimizing and elevating the quality of their communities. MY SKILLS ✭ Creative Mighty Networks usage. ✭ Profound UX understanding. ✭ Transforming visions into thriving communities. ✭ Prioritizing psychological safety in communities. ✭ Mastery of group dynamics. ✭ Expertise in effective communication. ✭ Social architecture and dynamics. ✭ Expert in facilitation and event management. ✭ In-depth knowledge of Mighty Networks. ✭ Optimizing member journeys. ✭ Dedication to fostering hospitality in communities. When you hire me, you'll gain a dedicated, seasoned community builder. Together, we'll strategize, engage and retain members, cultivate community culture, educate newcomers, develop content strategies, and ensure psychological safety and inclusivity. I'll design your community architecture and manage it flawlessly on the Mighty Networks platform. I offer diverse options tailored to your needs and collaborate seamlessly with different team members if necessary. Nurturing an online community resembles growing a business; you decide between mediocrity and unlocking its full potential. With extensive experience in both corporate and startup settings, I've developed a proven approach to turn your community aspirations into reality. Reject mediocrity; join me in crafting a lively, all-inclusive community for meaningful growth. Get in touch to kickstart your Mighty Network community journey now! 🎖️ 100% Satisfaction 🏆 Top-rated Freelancer 🎓 University Degree Freelancer
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    Community Strategy
    Startup Consulting
    Community Outreach
    Community Engagement
    Community Guidelines
    Business Coaching
    Lean Startup
    Team Facilitation
    Customer Engagement
  • $35 hourly
    Hi, I'm Precious! I have over three years of experience in community and social media management both as a freelancer and in the non-profit industry. I am passionate about helping companies tell their story through social media and online community building. If you are looking for a community & social manager, I would love to speak with you!
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    Microsoft Office
    Canva
    Social Media Marketing
    Social Media Content Creation
    Blog Writing
    Virtual Assistance
    Customer Service
    Community Outreach
    Social Media Management
    Community Engagement
    Community Management
    Content Moderation
    Community Strategy
  • $15 hourly
    I can help you with your Discord and Social media needs. *Discord Management* -Build a Discord server - Moderator for NFTs, Web3, text-to-video AI server, Daily routine app and Cosplayers -Grow a community - Invite people to join - Welcome new members - Direct people to the correct channels - Engage with the members - Implement rules - Bans members who do not follow server rules - Does other tasks depending on what needs to be done within the community - Manage Staffing Schedules for Moderators -Training junior moderators *Social Media Management* "Social Media Comment Moderation and Engagement" - IG Growth Management (Manual Method) - Targeting Filtered Demographics - Classic Follow | Unfollow - Pure Engagement, Like, Comments and DMs - DM Grouping - Influencer Outreach - Lead Generation - Content Creation, captions, hashtags - Schedule posts on IG manually or with the use of different scheduling apps - Instagram Reels management (scheduling and posting content) - Graphic Designing using Canva * Facebook Page management* - Facebook Engagement - responds to Facebook page queries, questions, comments for interaction and direct messaging prospects - Facebook Page Moderator - filters out Accept/ Decline Join Member Requests, Accept/ Decline posts from Members, responds to DM, and sends Welcome messages to new members. - Creating traffic to the client's FB page by sending invites to participate in a review for Sponsored ads. *LinkedIn* - Direct messaging prospective candidates on LinkedIn to join a freelancing platform to grow the community. *YouTube* - Upload and schedule videos on the client's account. Thanks for viewing my profile. Let's talk!
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    Twitter/X Marketing
    Technical Support
    Instagram
    Customer Service
    Lead Generation
    Online Chat Support
    Social Media Management
    Email Support
  • $10 hourly
    Hello! I'm a full-time freelancer with experience in travel/hospitality, customer and administrative support as well as community engagement and content moderation. I have more than 5 years of working experience in the travel and hospitality industry, ranging from hotel operations to OTA. I have been actively participating in several blogs, fan forums, and online communities in the past 10 years, making me experienced in managing and moderating online content. In general, I've been a full-time freelancer in the past 5 years and have become one of Upwork's Top Rated freelancers. I will gladly assist you in: - Customer and administrative support: chat and email support, virtual assistant, data entry, travel/internet research - Content management: WordPress, WooCommerce, Pinterest - Content moderation: forum moderation, community moderation, community engagement
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    Administrative Support
    WooCommerce
    WordPress
    Forum Moderation
    Travel & Hospitality
    Freshdesk
    Online Chat Support
    Customer Service
    Indonesian
    Customer Support
    Community Management
    Content Management
    English
    Data Entry
  • $15 hourly
    Presenting my Expertise: Accomplished Virtual Assistant | E-commerce Specialist | Customer Support Pro | Seasoned Moderator & Community Curator | Passionate WEB3 Enthusiast 🔑 Successful experience of 6 years in an online and corporate setting 🔑 Cost-Effective & Tech-Savvy 🔑 Proficient and self-motivated 🔑 High-Speed Internet & Equipment 🔑 Time-Zone & Data Security 𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬: 💼 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙩𝙮 & 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙧? I helped manage and build a strong community be it on Discord, Twitter, Facebook, and YouTube with proven track records over the past years. 💼 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙎𝙩𝙖𝙧? I always go above and beyond to put a smile on every customer's face at the end. In addition to that, I can take care of your online store by attending to tickets - from answering product inquiries to providing the BEST Customer Service experience for all customers. *wink* • Virtual Assistance • Community Manager • Social Media Manager • Customer Service Support • e-Commerce Support Specialist • Team Management • Graphic Design (Canva) • Data Entry I have the skills that can help your project/business succeed. I'm only a chat away! *wink*
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Graphic Design
    Canva
    Content Moderation
    Community Strategy
    Email Support
    Customer Support
    Community Management
    Discord
    Order Processing
    Customer Satisfaction
    Community Engagement
    Order Fulfillment
    Customer Service
    Order Tracking
  • $20 hourly
    “Building an online community is not an event, it is an ongoing process.” If you’re looking for an absolute rockstar to bring life to your social media and engage your community, you're in the right place! I come equipped with Systems of Process (SOPs) and a seamless customer/member onboarding plan tailored and personalized for any community. I have done community management on platforms such as: Discord, Slack, Facebook groups, Circle.so, and Mighty Networks. About me: As an experienced community manager and social media specialist with over a decade of freelancing experience. I have a proven track record of managing and assisting with the growth of online communities across various platforms such as Facebook, Instagram, Reddit, TikTok, Twitter and Pinterest. My skillset includes content creation, community management, customer support, social media management, public relations, and website marketing. I am a true "People Person" , I enjoy creating connections with people as I have a strong intrapersonal skills which allows me excel! I am well-versed in various topics such as financial literacy, self-care, cryptocurrency, NFTs, and I contain a wealth of knowledge in a number of community building platforms such as Discord & Telegram. I am proficient in various software, including Discord, Photoshop, Canva, Microsoft Office, Logic Pro X, Garageband, Procreate, Fl Studio, WordPress, Wix, Final Cut Pro, DaVinchi Resolve, and Audacity. I am professional, who is highly communicative and committed to delivering top-quality work that helps businesses grow and move forward. I am dedicated to meeting deadlines and exceeding expectations. I aim to provide consistent well organized work and I am confident that I will continue to help my clients achieve their goals and reach their full potential.
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    Customer Service
    Customer Satisfaction
    Communication Etiquette
    Online Chat Support
    Customer Engagement
    Community Engagement
    Social Media Management
    Content Moderation
    YouTube Marketing
    Customer Support
    Music & Sound Design
    Community Management
    Social Media Content
    Social Media Marketing
  • $10 hourly
    I have experience as a community manager in social media (I've worked 5 years for media companies US-based), translations English to Spanish. Copywriting and SEO writer. Ads Management, Digital Marketing
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    Community Engagement
    Social Media Management
    Social Media Marketing
    Community Strategy
    Community Guidelines
    Customer Support
    Facebook
    Writing
    Blog Writing
    Spanish
    English
    French
    Copywriting
  • $15 hourly
    Greetings! My name is Abdul, and I am a community and social media strategist possessing a forward-thinking approach towards technology, along with a comprehensive understanding of Blockchain, AI, and Web 3.0 landscapes. With over half a decade of expertise fostering robust online communities, I am proficient in enhancing the success of your technology-focused project through strategic social media and community management. My proficiency in community leadership, combined with a deep understanding of social media trends, enables me to develop customized strategies across various platforms, including Twitter/X, LinkedIn, Instagram, Facebook, and community-focused channels such as Discord, Telegram, and Reddit. Skills & Expertise: 🛠️ AI / Web 3.0 / Blockchain Community Management 📱 Social Media Setup and Strategy Execution 💬 Telegram Community Management 🚀 Support & Promotion for ICO / IDO / DeFi / GameFi / DAO Initiatives 🔧 Discord Server Configuration & Community Building 📢 Community Engagement and Content Moderation 🎧 Customer Support for Web 3 Communities My professional trajectory has been focused on developing cutting-edge community strategies that align with business objectives.I have proficiently overseen and expanded online communities, developed engaging social media content, and delivered exceptional support for diverse web3 and AI initiatives. Why Choose Me? ✔️ Proven track record in community growth and engagement ✔️ Skilled in the latest trends and tools for managing communities and social media ✔️ 5+ years of specialized experience in blockchain and AI sectors Feel free to message me for an insightful conversation on how we can collaborate to achieve your project's ambitions.
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    Web3
    Twitter/X
    ChatGPT
    Discord
    Cryptocurrency
    Social Media Content
    Telegram
    Blockchain, NFT & Cryptocurrency
    Community Management
    Community Strategy
    Content Creation
    Social Media Marketing
    Social Media Management
  • $20 hourly
    Highly analytical Content Moderator and Community Management professional with progressive experience identifying inappropriate and illicit online content in order to provide a safe and enjoyable user experience. Employs tech-based industry best practices as the principal method for content moderation and reviews user-generated images & video content to make internet browsing safe and secure. Criminal Justice graduate with well-developed analytical skills, ethical reasoning, and a proven capacity for problem-solving. Content moderation & community management experience with social media, dating apps, forums, live streaming services and business review websites.
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    Teaching English
    Review
    ESL Teaching
    Document Review
    Customer Service
    Content Moderation
  • $15 hourly
    🧠 Expert 🏆 Top-rated plus 🏆 100% job success score 🏆 9+ years of experience I have a really strong work ethic and can adapt fast to changes. I like to exceed expectations and be consistent in my work. I have extensive experience on several different platforms, environments, and topics. Software I can use includes: Facebook Ads Manager Twitter Ads Manager LinkedIn Ads Manager TikTok Ads Manager Meta Business Suite Photoshop & Illustrator Go High Level AgoraPulse NapoleonCat Yext Shopify Canva Hootsuite Slack Asana Five9 Zendesk Gorgias and more. I learn very quickly and always like to help. I'm always positive, don't miss work days and you will find me to be a friendly individual. I have a passion for helping others and always strive to improve myself.
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Community Engagement
    Online Community
    Community Management
    Email Communication
    Customer Satisfaction
    Web Testing
    Customer Experience
    Customer Retention
    Customer Support
    Customer Service
    Customer Experience Research
    Online Chat Support
    Email Support
  • $16 hourly
    🙋𝐐𝐮𝐢𝐜𝐤 𝐩𝐫𝐨𝐣𝐞𝐜𝐭? 𝐋𝐨𝐧𝐠-𝐭𝐞𝐫𝐦? *𝐈'𝐦 𝐡𝐞𝐫𝐞!*😉 ✏ 𝐊𝐢𝐜𝐤𝐚𝐬𝐬 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 👀 𝐇𝐚𝐬 𝐚 𝐤𝐞𝐞𝐧 𝐞𝐲𝐞 𝐟𝐨𝐫 𝐝𝐞𝐭𝐚𝐢𝐥𝐬, 𝐅𝐥𝐞𝐱𝐢𝐛𝐥𝐞, 𝐇𝐚𝐫𝐝-𝐰𝐨𝐫𝐤𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 💻 𝐇𝐢𝐠𝐡-𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐆𝐫𝐚𝐩𝐡𝐢𝐜𝐬 & 𝐕𝐢𝐝𝐞𝐨𝐬 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒 𝐎𝐅𝐅𝐄𝐑𝐄𝐃 𝐀𝐑𝐄 𝐀𝐒 𝐅𝐎𝐋𝐋𝐎𝐖𝐒👇 🔥Social Media Management includes Content Planning, Creation, Design, and Scheduling 🔥 Graphic Design Canva (Logos, Brochures, Flyers, Cover Photos, etc.) 🔥 Chat Support 🔥 Virtual Assistance 🔥Administrative Support 🔥Data Entry 🔥Product Review Writing 🔥Admin Support 🔥Customer service 🔥Basic WordPress 🔥 Ms. Office related tasks 🔥Data Entry 🔥Maintain a positive and engaging community. 🔥Manage and run giveaways, along with daily events/game 🔥NFT Marketer and Promoter(Discord, Facebook, Telegram, Reddit and Twitter) 🔥Discord Promotion 🔥Twitter Marketing 🔥NFT/Discord Marketing 🔥Build a Discord server from scratch with all the necessary bots and security. 🔥Cryptocurrency and blockchain technology ✔️Response -Response as soon as possible I’d love to know more about what you want for your project. Let's work together to achieve success in your community. 🟢Drop a personalized message and let me know. 📞What time works for you for a discovery call *wink* 𝐆𝐨. 𝐌𝐞𝐬𝐬𝐚𝐠𝐞 𝐌𝐞. 𝐂𝐚𝐥𝐥 𝐦𝐞. Best Regards, Rachelle
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    Social Media Content Creation
    Social Media Engagement
    Social Media Content
    Social Media Management
    Executive Support
    Community Engagement
    Discord
    Cryptocurrency
    Community Guidelines
    Customer Support
    Customer Engagement
    Community Management
    Content Creation
    Canva
    Blockchain, NFT & Cryptocurrency
  • $20 hourly
    As a Top-Rated Upwork Freelancer with a 100% job success rate and a 5-star review average, I have represented over 15 blockchain projects in Investor & Public Relations, thanks to my expertise in public speaking and exceptional written and verbal communication skills. 𝗪𝗛𝗔𝗧 𝗜 𝗖𝗔𝗡 𝗣𝗥𝗢𝗩𝗜𝗗𝗘 🎙️ Representing the team and promoting the project by hosting and attending AMA sessions on X/Twitter Spaces, Binance Live streams, and Telegram groups. 💼 Pitching and introducing the project to investors and VCs. 🗺️ Creating a complete community strategy for the project's communication channels, including Telegram, Discord, X (Twitter), Reddit, and Facebook. 🧭 Generating various ideas and creating a road map aligned with the project's goals, vision, and target audience. 📆 Organizing engaging live events, diverse contests, challenges, giveaways, quizzes, mini-games, and more. 🗞️ Keeping the community up to date by posting weekly announcements about project news, developments, and milestones. 🫡 Recruiting moderators, then scheduling, managing, and supervising them. Also, receiving daily reports from them. 🛡️ Monitoring the community, tracking the channels, watching over the members, and enforcing the rules consistently to maintain safety and peace. 🗣️ Interacting with the members and engaging them to increase their activity, participation, excitement, and hype for the project's future. ✅ Assisting the people who seek help and answering their questions. Welcoming newcomers and guiding them through. Further, taking special care of those who contact support. 🤝 Establishing collaborations and partnering with relevant projects to grow the community base. 📊 Analyzing the engagement and growth metrics and presenting the team with community reports that provide statistics. 📝 Collecting feedback from the community members, preparing documents containing the common issues and suggestions, and briefing them to the team. 🛠️ Building solid and appealing Discord/Reddit/Telegram channels explicitly tailored to the project. Setting up the bots, implementing the tools and integrations, arranging roles and permissions, and adjusting every detail. Then, operating them by conducting all the technical matters while performing security audits on a regular basis. Feel free to get in touch with me to discuss!
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    NFT
    Blockchain, NFT & Cryptocurrency
    Crypto Marketing
    Reddit
    Discord
    Telegram
    Community Engagement
    Twitter/X
    Community Relations
    Community Strategy
    Public Speaking
    Social Media Management
    Public Relations
    Community Management
  • $18 hourly
    I have an Associate of Arts degree and am currently in my Junior year working towards a Bachelor of Science degree in Psychology at the University of Central Florida. I also have several years of experience in content moderation and customer service in both remote roles through UpWork, alongside in-person positions. I have operated in several long-term paid positions on UpWork where I would work with my teams through our Slack channels. I also have many years of experience moderating platforms, assisting customers, and working on CRMs such as HubSpot, HelpDesk, HelpScout, TalkDesk, Trello, Twilio, Gleap, Zendesk, Georgias, Shopify, and Intercom. I am also currently working in a long-term, full-time customer care role, and have years of experience in customer service, from in-person positions to phone-based jobs. My roles have required me to reply to customer support tickets, make outbound calls to customers who need assistance, answer inbound calls, process refunds, set requisitions, and access an admin portal to view and edit customer information if needed. One such role is called Vital Records Online where it would be my job to ensure customers can obtain their vital records upon request. In this role, I would assist customers by answering inbound phone calls using our dialer known as Twilio and other predictive dialers, handling tickets as they came into the HelpScout CRM inbox, replying to emails and live chats, making outbound phone calls, changing information as requested in the proprietary admin panel, and helping people process refunds. I also worked in a company where we manage remote gate openers, and I would assist customers on the phone by answering inbound phone calls, changing information as requested in the proprietary admin system, answering questions regarding important product-related information, providing assistance with setting up and troubleshooting the keypads when customers experience physical issues or software related problems in the app, refunds, and other concerns when they needed assistance. My most recent role was one where I worked for a company called Function Health where members would use our service to get their biomarkers checked out via blood draw labs. These labs would be remotely scheduled and I would set a requisition for them in our system and using Quest Diagnostics. After they appeared in person and submitted to a set of labs, we would assist them in testing several hundred biomarkers to determine whether they may have a deficiency in certain departments such as low testosterone, high cholesterol, and even early cancer screening through a Grail kit. The founder, who is a licensed physician, would interpret the results alongside some of his team and we would then compile these results into a comprehensive portal for the patients to view. I would assist them via text message or instant live chat in an online portal, alter member information as required when requested, set requisitions, and make follow-up outbound phone calls when needed to assist members. My current and longest-lasting role is from a company called FishBowl by Glassdoor. FishBowl is a professional online community where professionals and everyday workers alike can reach out to each other and make online forum posts. It is like a combination of LinkedIn and Reddit, and it fosters many intriguing and professional discussions from people worldwide. I operate as a content moderator, and curate content throughout the different bowls to ensure nobody posts anything that would otherwise violate our rules or terms of service. It is paramount to make sure that everyone feels safe and can have fair and appropriate environments throughout the website for their discussions to take place. I have been in this role full-time for a little over two and a half years.
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    Gorgias
    Shopify
    Twilio
    Phone Support
    Order Tracking
    Help Scout
    Talkdesk
    Zoho CRM
    Intercom
    Community Engagement
    Customer Support
    Community Management
    HubSpot
    Zendesk
  • $35 hourly
    Traveling all around the world and exploring different cultures and creative endeavors has really grown me to think more outside the box. With a degree in psychology as well, I am analyzing every angle of the work I create. I am very creative, I have excellent customer service experience and ratings, and I have a desire to suceed and satisfy my clients 100%. I was mentored by a man who used to work at NBC Marketing for 7 years and have taken these skills to grow myself, my non-profit and slowly my own business. I would love to help others in their marketing journeys and share the knowledge I have. I am a proud single mother of a beautiful 3 year old named Bruno and my desire is to continue to show him the world and prepare for his future by freelancing. I hope to work with you! I have experience in these: Facebook pages Twitter Instagram LinkedIn Snapchat Pinterest YouTube Mailchimp Emma Constant Contact Classy Squarespace Wix WordPress Organic social media engagements Marketing for non-profits Marketing for children’s books Marketing for tour guide agencies Marketing for coaches Marketing for online fashion stores Marketing for churches Marketing for public figures
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    Blog Writing
    Leadership Coaching
    Email Marketing
    Writing
    Leadership Development
    Public Relations
    Social Media Kit
    Print Advertising
    Project Plans
    Social Media Marketing
    Marketing Plan
    Graphic Design
    Social Media Strategy
    Social Media Management
  • $10 hourly
    I am Carmela Salinas and I am a Data Entry Specialist/Community Moderator/Email Support/E-Commerce VA. I am an online freelancer for 5 years now. My years of experience in the field of Data Entry, Content Moderation, Customer Support, and E-Commerce help me gain the trust of my past and present clients from different countries like the US, Canada, Australia, and the UK. My willingness to learn and will fully familiarize myself with the product in order to provide the best possible support to customers is my top priority. Investing in the things that I use for my job is very important that is why I have 2 monitors (and backup laptops) to ensure that I am doing my task accurately and with accuracy. High internet speed and good computer specs that I have to help me to do any task quickly. You can just easily check all the 5-star ratings on my profile from my past clients which will surely be enough proof of how they are satisfied with my service. Considering me to be part of your company will surely be the best decision you will make.
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Virtual Assistance
    Customer Service
    Administrative Support
    Online Chat Support
    Content Moderation
    Customer Support
    Google Sheets
    Shopify
    Data Entry
    Microsoft Word
    Typing
    Microsoft Excel
  • $40 hourly
    Over the past 4 years, I have managed and moderated multiple Discord servers associated with various projects in the crypto/NFT space. I have onboarded new users, facilitated strong relationship building among community members and helped moderate conversations to keep channels flowing with the appropriate topics. I have experience with all of the major platforms(Discord, Twitter, Telegram, Reddit, Facebook, ect..) I also have expertise in brand strategy where I help small business owners position offers in a way that allows them to run a business that feels good to them.
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Community Strategy
    Community Engagement
    Online Community
    Community Management
    Community Management Software
    Cryptocurrency
    Gaming NFT
    Blockchain
    Crypto Asset
    Blockchain Architecture
    Freelance Marketing
    Blockchain, NFT & Cryptocurrency
    Communications
    NFT Marketplace
  • $10 hourly
    Thank you for taking the time to review my profile! Here's why I'm the perfect fit for your projects: 🚀 I'm an expert Customer Service Manager, skilled in handling support tickets and emails using a wide range of tools/platforms, including Outlook, Gmail, Gorgias, Zendesk and more. 🛒 I excel in e-Commerce Store Management, proficient in tasks such as following up with suppliers, managing disputes Shopify 📱 I have a knack for Social Media Handling, including Facebook, Instagram, and Discord. From posting engaging content to moderating comments and reviews, I've got you covered. 🌟 On top of that, I bring a diverse skill set, including NFT Games Discord moderation, knowledge in cryptocurrency, Shopify, general admin work and data entry, online ESL tutoring, and phone handling. I'm adaptable, open to change, and highly trainable. I thrive on effective communication, hard work, and delivering top-notch support to every project I undertake. I'm excited about the opportunity to collaborate with you and contribute to your success. Let's discuss how I can elevate your business!
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Virtual Assistance
    Community Engagement
    Communications
    Personal Administration
    Customer Support
    Customer Service
    Community Management
    Writing
    Product Knowledge
    Cryptocurrency
    Email Support
    English
    Social Media Management
  • $20 hourly
    Hello, My Name Is Mohammad Asif Owner Promoters Family Discord Server.. ✅ Discord Server Creating & Management ✅ Mass DM Bots ✅Webhooks and Discord Link with Social Media For Automations ✅ DM Advertisment & Spaming ✅ Chat Engagement ✅ Server Design ✅ Server Moderation & Security ✅ Manage Givaways ✅ Bot Settings ✅ NFT White list Managment ✅ Online 24/7 Bots Members ✅ Offline Members For Servers ✅ J4J Users etc 🔴 STOCK 🟢 OPTIONS 🔵 CRYPTO 🟠 NFT 🟥 FOR ANY KIND OF FREE ADVICE CONTACT ME.
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Microsoft Office
    Human Resource Management
    Administrative Support
    Social Customer Service
    Community Management
    Customer Support
    Cryptocurrency
    Social Media Advertising
    Management Consulting
    Display Ad
    Marketing Strategy
    Server
  • $40 hourly
    I've created 10+ tech communities with up to 40k users in total. My senior software engineer background allows me to build the best dev communities and understand precisely what other tech pros want from the community. During my eight years of experience as a professional IT community manager, I've created/managed: 🟢 IT Pro Community for Electric.AI (850 users) -- Slack community for Electric.AI with top IT professionals (software engineers, managers, C-level directors) 🟢 Zeevpack (100 users) -- Slack community with senior developers for Devop.1 recruiting agency. 🟢 Wasp.dev (600 users) -- Discord community for middle to senior React+Node web developers 🟢 Microsoft Group KPI (~2000 users in VK) -- official MS community backed by the Ukrainian Microsoft branch. 🟢 IT KPI (~20 active chats on different tech topics and 20000 users in total) -- tech blog for IT professionals in Telegram 🟢 DevDigest (chat with 1000+ members) -- multi-platform community for .NET devs 🟢 AltNET (an offline community with multiple online chats on Skype) -- .NET dev offline community Many other smaller chats and workspaces Managing a couple of local communities in the Czech Republic and recording a podcast, "Dislike, unsubscribe!" about community management tips & tricks.
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Facebook Plugin
    Growth Hacking
    Growth Strategy
    LinkedIn Plugin
    Slack
    Growth Analytics
    Community Guidelines
    Community Outreach
    Community Strategy
    Community Engagement
  • $15 hourly
    Hi! A professional virtual assistant and great Customer support, always ready to help! I have worked as an Executive & personal Assistant for 13 years. As I am polyvalent, I am a true all-around assistant with ability to multitask & handle aspects of business, while increasing overall productivity with efficient work. I have an excellent command of all the latest tools of e-commerce and dropshipping (Shopify, oberlo, Dsers, Dropify, Aliexpress, Ebay, Gsuite, Outlook, google drive, Amazon, Zoho, zendesk and feshdesk) I am familiar with all the latest communication tools like Slite, Whatsapp and so forth In addition, I am perfectly bilingual, I do speak and write French as it is the language we use in our daily life, my English is very good as well. I have been working as customer service back-end, customer support, customer care, front-end live chat agents, accountant, personal assistant, communication agent, coordinator, moderator and so forth.......on upwork for years I have an advanced education with Master's degree in Finance and Accouting and a BA specialized in Linguisitics applied to Enlgish teaching. I have completed thousands of varied tasks and I have an immense skill set. I am hard-working, meticulous and efficient. I will provide examplary work with quick turnaround times. I am negotiable on price and always up for challenges. I am eager to help and look forward to serving you!
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Customer Support
    Reputation Management
    Gorgias
    Customer Service
    Ecommerce Order Fulfillment
    Content Moderation
    Shopify
    Product Listings
    Dropshipping
    Social Media Management
    French
    Order Processing
    Ecommerce Support
    Zendesk
  • $15 hourly
    My goal is and will always be 100% customer and client satisfaction. I excel at providing excellent service and can easily understand new concepts. I work flawlessly under pressure and always ensure that my work meets my clients' high standards and expectations. I can work with little supervision and can get the work done with a very quick turnaround time. Previous job in Management: US Base Clients (Account Manager) 📌Turnkey Vacation Rentals - January 2020 to April 2021 📌Rextag Energy Datalink - February 2018 to December 2019 Local Clients (Senior Supervisor) 📌Smiles On Demand Inc. - July 2020 till present (part-time) 📌Student Universe Flight Centre Group - December 2017 - July 2020 ✅ Programs & Software: ✅ -All Microsoft Office Programs -Microsoft Excel -Scheduling/calendar management -Zoom/Skype and other virtual meeting platforms -Social Media (FB Busines Manager) -Trello -Zendesk -Intercom -Kount -White page Pro -Business Operations I am a good person with a big heart. The one that you can definitely trust.
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Community Strategy
    Marketing Strategy
    Helpdesk
    Customer Support Plugin
    Customer Service
    Management Skills
    Social Media Management
  • $12 hourly
    𝙃𝙚𝙡𝙡𝙤, 𝙄'𝙫𝙚 𝙗𝙚𝙚𝙣 𝙖 𝙛𝙧𝙚𝙚𝙡𝙖𝙣𝙘𝙚 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙩 𝙖𝙣𝙙 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙧 𝙛𝙤𝙧 4 𝙮𝙚𝙖𝙧𝙨. 𝙄𝙛 𝙮𝙤𝙪 𝙧𝙚𝙦𝙪𝙞𝙧𝙚 𝙖𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 𝙬𝙞𝙩𝙝 𝙖𝙣𝙮𝙩𝙝𝙞𝙣𝙜, 𝙥𝙡𝙚𝙖𝙨𝙚 𝙙𝙤 𝙣𝙤𝙩 𝙝𝙚𝙨𝙞𝙩𝙖𝙩𝙚 𝙩𝙤 𝙘𝙤𝙣𝙩𝙖𝙘𝙩 𝙢𝙚 𝙩𝙤 𝙙𝙞𝙨𝙘𝙪𝙨𝙨 𝙩𝙝𝙚 𝙙𝙚𝙩𝙖𝙞𝙡𝙨. 𝙄 𝙘𝙖𝙣 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙬𝙞𝙩𝙝 𝙖 𝙫𝙖𝙧𝙞𝙚𝙩𝙮 𝙤𝙛 𝙩𝙖𝙨𝙠𝙨, 𝙞𝙣𝙘𝙡𝙪𝙙𝙞𝙣𝙜 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙞𝙣𝙜 𝙛𝙞𝙡𝙚𝙨, 𝙧𝙚𝙨𝙥𝙤𝙣𝙙𝙞𝙣𝙜 𝙩𝙤 𝙚𝙢𝙖𝙞𝙡𝙨, 𝙨𝙤𝙧𝙩𝙞𝙣𝙜 𝙚𝙢𝙖𝙞𝙡𝙨, 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙖𝙣𝙙 𝙨𝙤 𝙤𝙣. 𝙔𝙤𝙪 𝙬𝙞𝙡𝙡 𝙧𝙚𝙘𝙚𝙞𝙫𝙚 𝙖𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙫𝙚 𝙝𝙚𝙡𝙥, 𝙖𝙣𝙙 𝙄 𝙬𝙞𝙡𝙡 𝙘𝙤𝙢𝙥𝙡𝙚𝙩𝙚 𝙖𝙣𝙮 𝙩𝙖𝙨𝙠𝙨 𝙮𝙤𝙪 𝙙𝙚𝙨𝙞𝙜𝙣𝙖𝙩𝙚. 𝙈𝙮 𝙩𝙤𝙥 𝙥𝙧𝙞𝙤𝙧𝙞𝙩𝙮 𝙞𝙨 𝙮𝙤𝙪𝙧 𝙨𝙖𝙩𝙞𝙨𝙛𝙖𝙘𝙩𝙞𝙤𝙣. 𝙄 𝙖𝙢 𝙘𝙤𝙣𝙛𝙞𝙙𝙚𝙣𝙩 𝙩𝙝𝙖𝙩 𝙮𝙤𝙪 𝙬𝙞𝙡𝙡 𝙗𝙚 𝙥𝙡𝙚𝙖𝙨𝙚𝙙 𝙬𝙞𝙩𝙝 𝙢𝙮 𝙬𝙤𝙧𝙠. 𝙄 𝙖𝙢 𝙨𝙠𝙞𝙡𝙡𝙚𝙙 𝙞𝙣 𝙖𝙣𝙙 𝙝𝙖𝙫𝙚 𝙥𝙧𝙞𝙤𝙧 𝙟𝙤𝙗 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙞𝙣 𝙩𝙝𝙚 𝙛𝙤𝙡𝙡𝙤𝙬𝙞𝙣𝙜. 🚩𝘿𝙖𝙩𝙖 𝙚𝙣𝙩𝙧𝙮 𝙖𝙣𝙮𝙬𝙝𝙚𝙧𝙚(𝙤𝙛𝙛𝙡𝙞𝙣𝙚/𝙤𝙣𝙡𝙞𝙣𝙚) 🚩𝘼𝙙𝙢𝙞𝙣 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙖𝙣𝙙 𝙑𝘼 🚩𝘾𝙍𝙈 🚩𝙋𝙧𝙤𝙙𝙪𝙘𝙩 𝙡𝙞𝙨𝙩𝙞𝙣𝙜 𝙤𝙣 𝙖𝙣𝙮 𝙤𝙣𝙡𝙞𝙣𝙚/𝙚-𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙨𝙩𝙤𝙧𝙚 🚩𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 🚩𝙇𝙚𝙖𝙙 𝙂𝙚𝙣𝙚𝙧𝙖𝙩𝙞𝙤𝙣 🚩𝙈𝙎 𝙊𝙛𝙛𝙞𝙘𝙚 🚩𝙏𝙮𝙥𝙞𝙣𝙜 🚩𝙨𝙤𝙘𝙞𝙖𝙡 𝙢𝙚𝙙𝙞𝙖 𝙝𝙖𝙣𝙙𝙡𝙞𝙣𝙜 🚩𝘿𝙖𝙩𝙖 𝙘𝙤𝙡𝙡𝙚𝙘𝙩𝙞𝙤𝙣 𝙛𝙧𝙤𝙢 𝙩𝙝𝙚 𝙞𝙣𝙩𝙚𝙧𝙣𝙚𝙩 🚩𝘼𝙣𝙮 𝙛𝙞𝙡𝙚 𝙛𝙤𝙧𝙢𝙖𝙩 𝙘𝙤𝙣𝙫𝙚𝙧𝙨𝙞𝙤𝙣 🚩𝙀𝙢𝙖𝙞𝙡 𝙝𝙖𝙣𝙙𝙡𝙞𝙣𝙜 🚩𝘽𝙖𝙨𝙞𝙘 𝙫𝙞𝙙𝙚𝙤 𝙚𝙙𝙞𝙩𝙞𝙣𝙜 🚩𝙂𝙧𝙖𝙥𝙝𝙞𝙘 𝙙𝙚𝙨𝙞𝙜𝙣𝙞𝙣𝙜 🚩𝘾𝙤𝙣𝙩𝙚𝙣𝙩 𝙘𝙧𝙚𝙖𝙩𝙞𝙤𝙣 🚩𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙩𝙮 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙩𝙤𝙤𝙡𝙨 𝙄 𝙪𝙨𝙚: 𝙒𝙝𝙖𝙩𝙨𝙖𝙥𝙥, 𝙎𝙡𝙖𝙘𝙠, 𝙎𝙠𝙮𝙥𝙚, 𝙕𝙤𝙤𝙢, 𝙂𝙤𝙤𝙜𝙡𝙚 𝙃𝙖𝙣𝙜𝙤𝙪𝙩, 𝙂𝙤𝙤𝙜𝙡𝙚 𝙢𝙚𝙚𝙩, 𝙖𝙣𝙙 𝙚𝙢𝙖𝙞𝙡.
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Social Media Engagement
    Graphic Design
    Scheduling
    Task Coordination
    Video Editing
    File Management
    Product Knowledge
    Customer Service
    Email Communication
    Community Engagement
    Online Chat Support
    Social Media Management
  • $30 hourly
    Greetings!👋 As a Top Rated Plus freelancer, I've had the opportunity to showcase my extensive marketing experience combined with my passion for all things photographed and written. Armed with these skills and a natural knack for customer service, I've been able to successfully deliver above and beyond my clients needs and expectations. After investing 4 years into education and a decade into the hospitality marketing industry, I decided to kickstart my own small scale marketing agency. This enabled me to start working with companies outside the hospitality industry as well. Throughout both endeavours, I've been fortunate to assist numerous clients across a wide variety of industries. Including ski resorts, bars, restaurants, construction companies, law firms, retreats and everything in between! My clients can rely on me for the following expertise: ▸ Social media content creation ▸ Effective and compelling copywriting ▸ Social media marketing across Facebook, Instagram, Twitter, Youtube, LinkedIn, TikTok and Snapchat ▸ Social media account management across all platforms ▸ Strategically designed content calendars ▸ Organic account growth that creates ENGAGED and TARGETED communities of potential customers ▸ Paid ad strategies, creation and implementation and monitoring across all platforms ▸ Regular strategy meetings ▸ Analytics reports Don't see what you're looking for? Just ask! My goal is to make your company's social media marketing dreams a reality. I pride myself on my excellent communication skills and an undeniable ability to provide next level customer service. I'm grateful that you took the time to read this far and I'd love the opportunity to provide your business with same style of attention grabbing content! Thank you for your consideration!
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Community Engagement
    Social Media Optimization
    Content Creation
    Photo Editing
    Marketing Strategy
    Photography
    Customer Engagement
    Content Marketing
    Copywriting
    Social Media Management
    Social Media Advertising
    Community Management
    Social Media Marketing
  • $40 hourly
    Hello! My name is Sabrena Gartland, the Founder & Creative Director of Frogman Media Group and Peninsula PR & Influencer Services. Boasting over 15 years of experience in marketing, social media, PR, B2B, and B2C for various national brands, I have embarked on my own journey to pursue my passion. My mission is to provide small businesses with a comprehensive, one-stop solution for Social Media and PR needs. In today's digital landscape, businesses must maintain an active online presence to establish credibility, engage with consumers, and remain competitive. However, small businesses often struggle to find the time, manpower, or technological expertise to manage their daily digital presence effectively. WHAT I OFFER: We alleviate this burden by handling your social media, influencer marketing, and PR efforts from start to finish. Our services include social space setup, graphic and banner design, content writing (blogs, press releases, and posts with accompanying images), content deployment, Google AdWords, audience engagement, analysis, eblast newsletters, press outreach, and Influencer Marketing. We seamlessly integrate as an extension of your team, becoming your reliable Digital Marketing/PR partner, allowing you to focus on what you do best – your craft, business, practice, or art. Designed with the small business budget in mind, our services are reasonably priced. Allow me to help establish or elevate your virtual professional presence to new heights.
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Email Etiquette
    Internet Marketing
    Writing
    Content Writing
    Search Engine Optimization
    Google Ads
    Google Analytics
    Social Media Marketing
    WordPress
  • $30 hourly
    Hire the Best You've Ever Heard! (Now Dialing Pipedrive, RingCentral & Apollo!!) 7+ Years FinTech Phone Sales + Telemarketing Experience 150-400+ Cold Calls/Day 1-2hrs "Talk Time" Cold, Warm and Follow-Up Calls My telemarketing services cover all U.S. Time Zones, Australia & New Zealand. Feel free to visit my full profile, for international reviews! I am a business manager, owner, and consultant; I love what I do and I'm glad UpWork has allowed me to do it Fulltime. Currently, I use Salesforce and Google Voice, as my main CRM/Dialer. I also have telemarketing experience in: NetSuite, 8x8, Five9, Sugar and the following: (-) CRM + Engagement/Retention -- Salesforce, ZoomInfo Engage, Zoho, PipeDrive (-) Dialers -- Twilio, JustCall, AirCall, GoTo Dialer, Zoho Voice (-) Communication + Collaboration -- Zoom, Microsoft Teams, Slack, Telegram, GSuite I currently manage an online brokerage (FullTimeFunding), for business loans, and speak to clients averaging $500k+, annually. I operate the company individually; keeping track of various affiliates, phone calls and all customer outreach. I pride myself in ensuring tasks are completed by deadline. I can answer questions pertaining to the Paycheck Protection Program (PPP), EIDL and other small business related loan programs. Also offering assistance with: - Minority Business Enterprise (MBE) Certifications - Sales Script Supervision - Sales Flow & Pipeline Strategy *Top Rated Plus* Sales & Marketing - 2021/22/23 *Top Rated Plus* Customer Service & Engagement - 2021/22/23/24 I can design custom-tailored business consultations, for Executives, Founders and Partners, to successfully grow and scale their client engagement, and retention. Thank You and I look forward to working with you! -- Andrew Jagopat
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Database
    Customer Relationship Management
    Customer Support
    Business Management
    Salesforce
    Interpersonal Skills
    Price & Quote Negotiation
    Marketing Strategy
    Customer Engagement
    Telemarketing
    Cold Calling
    Scheduling
    Email Communication
  • $91 hourly
    8 years of marketing & social media management experience Social media campaign implementation Social media campaign management Proficient in Wordpress implementation Ad creation experience Copy writing International experience in commerce development, production & logistics. Fluent in 7 languages (English, Spanish, Portuguese, Hindi, Kannada, Tamil, Telugu) As a co-founder of an international sustainable goods company in South America, Peru, I have successfully executed marketing and sales components to benefit the overall goals of early stage awareness, brand building and revenue growth. Having worked in corporate environments to intimate 3 person teams at early stage startups to founding my own venture, I have the ability to quickly integrate with cohorts to complete multi-tiered projects with efficacy and quality. I can be a plug and play asset for mid to small venture-backed companies with short to medium roadmaps with need for a creative, pragmatic and self-directed marketing and sales professional. In addition to my sales and marketing expertise, I’m well versed in social media, blog writing and graphic design. I’ve successfully run social marketing campaigns using various content media channels. In addition, my role as a co-founder has been all encompassing and multi-faceted. I've prototyped, designed, and manufacture our shoes in Peru and successfully created demanded in the United States.
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Copywriting
    Editorial Writing
    Content Management
    Graphic Design
    Social Media Account Integration
    Marketing Strategy
    Social Media Content
    Social Media Website
    Social Media Optimization
    Adobe Creative Suite
    Market Research
    Social Media Management
  • $15 hourly
    Greetings! I am a freelance Digital Management Virtual Assistant and Customer Success Manager, working actively on Upwork for over six years. I have developed the skills and expertise to meet my client's expectations in managing day-to-day digital operations of online and eCommerce businesses, Saas, Fintech and technology startups. Below are some points to describe me shortly. #An engineering graduate with excellent English and interpersonal skills; #Jack of all techs, passionate about Digital Business and technology, Astronomy and life sciences. #6+ years experience working with B2B agencies, Fintech, eCommerce and Saas companies. #An efficient Digital Manager and Virtual Assistant, experienced in digital project and team management. #A passionate and empathic Customer Service Executive through Live Chat, ticketing systems, phone, and social media channels. #A team player, organized, detail-oriented, honest and truthful person. Over the past years, I have worked over 8000 hours for clients globally on this platform. I am handy with most parts of the digital world. I can manage eCommerce and Digital Business's day-to-day operations and customer service. I aim to acquire a position in a well-established organization from which I can potentially lead a long-lasting work relationship. Thanks for taking the time to review my profile. I look forward to discussing your next fabulous project. Warm regards. R. K. Mahin
    vsuc_fltilesrefresh_TrophyIcon Community Moderation
    Shopify
    Customer Support
    Administrative Support
    Cryptocurrency
    WordPress
    CRM Software
    Customer Service
    Business Management
    Technical Support
    Dropshipping
    Online Chat Support
    Zendesk
    Email Support
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