Hello, my name is Salman Khan. ๐๐๐ฅ๐๐จ๐ฆ๐ ๐ญ๐จ ๐๐ฒ ๐ฉ๐ซ๐จ๐๐ข๐ฅ๐.
Below are a few key things about me that you should know so you can understand me and my work even better.
๐ Where Wall Street Precision Meets Viral Creativity ๐ฌ๐
Iโm not just a freelancer Iโm a performance partner. A rare blend of a Trading Analyst, Pro Video Editor, and Certified UGC Creator. From complex market strategies to viral TikToks, I craft content that educates, entertains, and converts.
๐น On the Trading Side:
Sharp technical analysis for Crypto & Forex
Bulletproof risk management strategies
Clean, easy-to-understand chart pattern breakdowns
Visual reports, signal explainer videos, and consulting for beginners to pros
๐ฌ Video Editing That Converts Any Platform, Any Length:
Whether youโre building a brand or educating an audience, I deliver edits that catch eyes and hold attention:
YouTube Editing: Long-form, educational, or storytelling content
Instagram Reels & TikToks: Fast, engaging, algorithm-friendly videos
Facebook/Instagram/YouTube Ads: Scroll-stopping performance creatives
E-commerce Product Demos: High-retention showcase videos
Voiceovers, subtitles, hooks, motion graphics all included
โ No limits on length or complexity just pure, polished content
๐ฅ UGC (User-Generated Content) That Feels Authentic And Sells
Brands donโt need just actors anymore. They need relatable faces, real stories, and organic hooks and thatโs what I deliver as a UGC creator.
Product testing & storytelling
Natural, unscripted product demos
Hook-based videos for TikTok & Reels
Unboxing, lifestyle & review content
๐ฆ I create from home or your product brief high-quality, high-impact.
๐ Why Work With Me?
Because Iโm not a one-trick pony. I bring:
๐ Market brain + ๐จ Creative vision + ๐ฑ UGC authenticity
I understand algorithms, audiences, AND analytics. Thatโs rare.
๐ฌ Letโs connect and turn your data into influence, and your product into a brand.
Video Editing
CapCut
YouTube Video
Instagram Reels
TikTok Video
Social Media Video
Adobe Lightroom
YouTube Ads
TikTok Ad
YouTube Shorts
Trading Strategy
Forex Trading
Cryptocurrency Trading
Ecommerce
Video Ad
Asad U.
Karachi, Pakistan
$34/hr
5.0
31 jobs
๐๐จ๐ฌ๐ญ ๐ญ๐๐๐ฆ๐ฌ ๐๐ฎ๐ข๐ฅ๐๐ข๐ง๐ ๐๐ญ ๐ญ๐ก๐ ๐๐ฅ๐จ๐๐ค๐๐ก๐๐ข๐ง ๐๐ง๐ ๐๐ ๐ข๐ง๐ญ๐๐ซ๐ฌ๐๐๐ญ๐ข๐จ๐ง ๐ ๐๐ญ ๐ญ๐ก๐ ๐๐ซ๐๐ก๐ข๐ญ๐๐๐ญ๐ฎ๐ซ๐ ๐ฐ๐ซ๐จ๐ง๐ ๐จ๐ง ๐๐๐ฒ ๐จ๐ง๐. ๐โ๐ฆ ๐ญ๐ก๐ ๐๐๐ฏ๐๐ฅ๐จ๐ฉ๐๐ซ ๐ญ๐ก๐๐ฒ ๐๐ซ๐ข๐ง๐ ๐ข๐ง ๐ญ๐จ ๐ ๐๐ญ ๐ข๐ญ ๐ซ๐ข๐ ๐ก๐ญ ๐ญ๐ก๐ ๐๐ข๐ซ๐ฌ๐ญ ๐ญ๐ข๐ฆ๐.
4+ years shipping Solana and EVM systems to mainnet and leading the AI agents and LLM-powered systems that run alongside them. Top Rated on Upwork with 100% Job Success across 25+ contracts.
Worked on a government-funded blockchain and AI agriculture platform, alongside building tokens with real market caps, AI-driven Telegram bots, and OCR + LLM pipelines that ship to production. Whether you need a smart contract, an AI agent, or a system that combines both, I deliver mainnet-ready code not prototypes.
๐ฃ๐ฟ๐ผ๐๐ฒ๐ป ๐ฅ๐ฒ๐๐๐น๐๐
โ Worked on a government-funded blockchain & AI-based agriculture traceability platform using Solana Architecture
โ Built Web3 Rewards Website โ token burn redemption platform deployed on a major Web3 audit platform (SIWE + wallet connect + promo distribution)
โ Shipped Forge3 โ Web3 escrow protocol that hit $200K market cap
โ Built ClusterFck โ Solana token analyzer ($158K market cap) with bundle detection and rug-pull risk scoring
โ Delivered La Suite du Monde โ DAO/NFT membership system for a campaign thats targetting โฌ1M+
โ Built an AI-driven bot for cross-border blockchain remittances with multi-language LLM support
โ Delivered an AI-powered OCR + audio digitization pipeline for a production book library system
๐๐น๐ผ๐ฐ๐ธ๐ฐ๐ต๐ฎ๐ถ๐ป ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐
โ Solana / Anchor / Rust โ modular program architecture, SPL tokens, PDAs, CPIs, Jupiter integrations, on-chain data systems
โ Solidity โ 20+ mainnet contract deployments. ERC-20, ERC-721, ERC-1155, staking, vesting, presale, custom DeFi logic. Hardhat, Foundry, OpenZeppelin.
โ Full-Stack Web3 โ Next.js + TypeScript + wagmi/viem + ConnectKit on the frontend. Node.js, Postgres, and Solana/EVM bridges on the backend. SIWE auth, wallet connect flows, production deployment pipelines.
๐๐ & ๐๐๐๐ผ๐บ๐ฎ๐๐ถ๐ผ๐ป
โ LLM Integration โ OpenAI, Anthropic Claude, and Gemini APIs in production systems
โ AI Agents & RAG โ LangChain, multi-agent orchestration, vector databases, semantic search over domain documents
โ Workflow Automation โ n8n, Make, Telegram bots, AI-assisted alert and trading systems with retry/error handling
โ AI + Web3 โ on-chain AI integrations, intelligent token analyzers, AI-driven dApp features
๐ช๐ต๐ ๐๐น๐ถ๐ฒ๐ป๐๐ ๐๐ถ๐ฟ๐ฒ ๐ ๐ฒ
โ Top Rated with 100% Job Success across 25+ contracts
โ Mainnet-shipped, production-tested code โ not demos
โ I run a small dev team โ can scale up on bigger contracts without losing quality
โ Honest architectural feedback before you spend an hour coding
โ Senior-level decisions on architecture, security, and tokenomics from day one
๐ช๐ต๐ฎ๐ ๐๐น๐ถ๐ฒ๐ป๐๐ ๐ฆ๐ฎ๐
โญโญโญโญโญ โWith over 25 years of professional experience, itโs genuinely rare to come across talent this professional, committed, and reliable. He is without question one of the best developers Iโve worked with.โ
~ Erick F.
If youโre building a smart contract, an AI agent, or a system that combines both send me an invite.
Keywords : Blockchain Developer | Solana Developer | Solidity Developer | Smart Contract Developer | Smart Contract Audit | Anchor Framework | Rust Developer | Web3 Developer | dApp Development | DeFi Developer | NFT Marketplace | NFT Development | ERC-20 | ERC-721 | ERC-1155 | Token Development | Staking Contract | Vesting | Presale | DAO | DEX | AMM | SPL Token | Jupiter | PDA | CPI | Hardhat | Foundry | OpenZeppelin | Slither | Mythril | ethers.js | wagmi | viem | web3.js | ConnectKit | RainbowKit | SIWE | MetaMask | Phantom | WalletConnect | Next.js | React | TypeScript | Node.js | Postgres | MongoDB | Laravel | Python | Ethereum | BSC | Polygon | Arbitrum | Base | Optimism | Cross-Chain Bridge | Layer 2 | AI Engineer | AI Agent Development | LLM Integration | OpenAI API | Anthropic Claude | Gemini API | LangChain | LangGraph | RAG Pipeline | Vector Database | Semantic Search | Pinecone | Multi-Agent Systems | Agentic AI | Prompt Engineering | n8n | Make | Zapier | Workflow Automation | Telegram Bot | Discord Bot | Chatbot Development | OCR | Document Digitization | AI + Web3 | Tokenomics | Crypto Trading Bot | MEV | Mainnet Deployment | Top Rated Freelancer
Cryptocurrency
Blockchain Development
AI Agent Development
Solana
Ethereum
Blockchain Security
Artificial Intelligence
DeFi
AI Chatbot
JavaScript
Data Visualization
Analytics Dashboard
Smart Contract
Claude
AI Bot
AI Code Generator
Rust
Solidity
Fraud Detection
NFT
Moosa J.
Karachi, Pakistan
$25/hr
5.0
3 jobs
๐ ๐ก๐ข๐ง๐๐๐๐ ๐๐๐๐๐๐ฉ๐๐ ๐๐ก๐ง๐ฆ
๐ค Deployed production multi-agent systems on OpenClaw, 8+ autonomous agents running live business operations 24/7
โก Shipped PULSE : autonomous X/Twitter growth agent executing without human intervention.
๐ฌ Engineered AI Reality Show : AI Shark Tank, Real founders pitching live on Google Meet to AI-avatar VCs. Built with ElevenLabs (voice) and Hedra (video).
๐ Shipped AI Trading Agent : Trading agent executing real on-chain transactions across Solana and EVM via natural language interaction.
๐ Hackathon and Grant Winner : Starknet Thailand 2024, A51 Finance
๐ Production systems delivered for Dafi Protocol, Lokr, Zygnus, Kerberus and TrustSwap.
๐ง 7 years across AI, Data Science, Web3 and Blockchain, veteran engineer and builder by nature.
I have been writing code for 7 years. I followed the technology wherever the engineering was hardest and built there before the market caught up. It started in blockchain: smart contracts, DeFi protocols, liquidity management systems. Made countless open-source contributions, plus tried building and growing my own products. Then moved on to AI before it had this much hype.
I love to research and learn new things which pull me in a different direction. I was tracking LLM development as a technical discipline, every model release, every architecture paper, while layering AI into what we were already building: DeFAI protocols with natural language execution layers, crypto bots driven by LLM reasoning, automation pipelines on-chain. The real inflection point was AI Shark Tank. We architected a full multi-agent simulation founders pitching live on Google Meet to autonomous investor avatars, each running independently, performing real-time due diligence through coordinated inter-agent collaboration. Voice, avatar generation, and LLM reasoning fully orchestrated. Halfway through that build I realized: I was not adding a feature. I was engineering a new category of software.
โ๏ธ ๐ง๐๐ ๐๐๐๐ก๐ง ๐ฆ๐ง๐๐๐ & ๐๐จ๐ง๐ข๐ก๐ข๐ ๐ข๐จ๐ฆ ๐ช๐ข๐ฅ๐๐๐๐ข๐ช๐ฆ :
๐ค ๐ข๐ฝ๐ฒ๐ป๐๐น๐ฎ๐ ๐๐ด๐ฒ๐ป๐ ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ๐ถ๐ป๐ด: Orchestrator and POD architecture, inter-agent communication, shared memory, event routing, VPS deployment
๐ง Multi-Agent Orchestration: Coordinated agent fleets, task routing, autonomous and approval-gated operational modes
โ๏ธ ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐ ๐๐๐๐ผ๐บ๐ฎ๐๐ถ๐ผ๐ป: Workflow pipelines replacing manual ops, outreach, lead generation, content, CRM syncing
๐ ๐๐๐ ๐๐ป๐๐ฒ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป: Claude/OpenAI APIs, local LLM deployments, tool use, function calling, persistent memory, RAGs
๐ฏ ๐ฃ๐ฟ๐ผ๐บ๐ฝ๐ ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ๐ถ๐ป๐ด: Multi-agent frameworks, persona conditioning, voice-matched messaging at systems level
๐ก ๐๐ฃ๐ ๐๐ป๐๐ฒ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป: Node.js and TypeScript across REST, Discord, LinkedIn, X API v2, WordPress, and CRM platforms
๐๏ธ ๐ฉ๐ผ๐ถ๐ฐ๐ฒ ๐ฎ๐ป๐ฑ ๐๐๐ฎ๐๐ฎ๐ฟ ๐๐: ElevenLabs, Hedra, Whisper, live call-style agentic experiences.
๐ ๐๐๐๐ก๐ง๐ฆ ๐๐๐ฉ๐ ๐๐ก ๐ฃ๐ฅ๐ข๐๐จ๐๐ง๐๐ข๐ก:
๐น FleetMind : CBDO Orchestrator + 4 POD agents (Content, Social, Web, SEO/GEO) + US/EU regional agents. 8+ agents, 6+ integrations, 24/7 ops.
๐น LANCE : 5-touch (build relation first, then sell strategy) LinkedIn outreach agent. Voice-matched, Discord approval-gated, persistent memory, platform-safe.
๐น PULSE: Autonomous X/Twitter daily actions: threads, trend monitoring, reply engagement, ICP targeting, weekly analytics.
๐น AI Reality Show: Autonomous investor avatars on Google Meet. Real-time due diligence and investment decisions. Manual override supported.
๐น AI Twin App: Persona agents mirroring real Web3 figures via public data ingestion and prompt engineering.
๐น NLP Trading Agent :NLP on-chain trading agent. Swaps, bridges, cross-chain transfers via natural language. x402 payments, multi-chain adapters.
๐ก ๐ช๐๐ฌ ๐๐๐ฅ๐ ๐ ๐๐จ๐ ๐๐ก ๐ช๐๐๐ก ๐ฌ๐ข๐จ ๐ก๐๐๐ ๐๐ก ๐๐๐๐ก๐ง ๐๐ก๐๐๐ก๐๐๐ฅ โ
1. Agents don't deploy themselves: The right engineer is the difference between broken automation and a 24/7 production system.
2. Most agent failures are architecture failures: I map ownership, communication, memory, and failure points before anything runs.
3. No fragile agents: Real money, production standards, zero tolerance, every agent I ship is held to that bar.
4. One engineer, full stack: Architecture to deployment, no handoffs, no gaps.
5. I Ship: Honest scope, real timelines, no half-built handoffs.
๐ค ๐๐๐ง'๐ฆ ๐ฃ๐จ๐ง ๐ฌ๐ข๐จ๐ฅ ๐๐๐ฅ๐ฆ๐ง ๐๐๐๐ก๐ง ๐ง๐ข ๐ช๐ข๐ฅ๐
If you are building an Agentic AI product, an OpenClaw agent system, or an AI automation pipeline and need an engineer who has actually shipped these systems in production, you are in the right place.
I become a complete engineering partner, not just a freelancer. From architecture and agent design to deployment, monitoring, and iteration, I am in it until it works.
AI Agent Development
n8n
AI App Development
Automated Workflow
Prompt Engineering
AI Development
Claude
Generative AI
LangChain
Solidity
Rust
Solana
Ethereum
Blockchain, NFT & Cryptocurrency
DApp Development
Smart Contract Development
Blockchain Tokenization
MERN Stack
Software Architecture & Design
Web3
Muhammad O.
Karachi, Pakistan
$15/hr
4.5
116 jobs
Overwhelmed by customer inquiries, technical issues, billing disputes, or growing support queues?
Let an experienced Customer Support & Technical Support Specialist handle itโso you can focus on scaling your business.
I'm Muhammad Owais, a Top Rated Upwork Freelancer with 7+ years of experience helping SaaS, eCommerce, DTC, B2B, and subscription-based businesses deliver exceptional customer experiences while building efficient, scalable support operations.
Whether you need a dedicated support specialist, a CRM expert, or someone to optimize your customer service workflows, I bring the expertise, professionalism, and reliability to become a valuable extension of your team.
๐ Services I Provide
๐ฌ Customer & Technical Support (Tier 1 & Tier 2)
Technical troubleshooting and issue resolution
Email, live chat, and phone support
SaaS onboarding and customer success
Blockchain & Cryptocurrency customer support
Knowledge Base, FAQ, and Help Center creation
๐ Shopify & eCommerce Customer Support
Order management, tracking, returns, and exchanges
Subscription management and billing support
Refunds, cancellations, and chargeback resolution
Inventory, fulfillment, and vendor coordination
Customer retention and satisfaction
Platforms: Shopify, ShipStation, WooCommerce, WordPress, Stripe, PayPal, ThriveCart, PayKickStart
โ๏ธ CRM & Helpdesk Administration
I specialize in configuring, optimizing, and managing leading customer support platforms, including:
Zendesk
Freshdesk
Intercom
Gorgias
Salesforce
GoHighLevel (GHL)
๐ Why Clients Choose Me
โ๏ธ 7+ years of Customer Service & Technical Support experience
โ๏ธ Top Rated Plus Freelancer (Top 1.5% on Upwork)
โ๏ธ 100% Job Success Score with consistent client satisfaction
โ๏ธ Extensive experience supporting SaaS, DTC, eCommerce, B2B, and subscription businesses
โ๏ธ Expert in CRM implementation, automation, and support operations
โ๏ธ Strong written and verbal communication skills
โ๏ธ Highly organized, proactive, and detail-oriented
โ๏ธ 75% of my clients continue working with me long-term
๐ณ Billing, Payments & Chargeback Management
Stripe, PayPal, Klarna & Airwallex disputes
Refund processing and subscription billing
VAT and invoicing support
Chargeback prevention strategies
Documentation and compliance
๐ Documentation & Process Improvement
Standard Operating Procedures (SOPs)
Internal training manuals
Help Center articles
Workflow documentation
Customer-facing guides and tutorials
๐ค Trusted By Global Companies
I've had the privilege of supporting customers and business operations for organizations including HackerRank, LastPass, Tumblr, Imagine Learning, along with numerous fast-growing startups and established eCommerce brands.
If you're looking for someone who can deliver exceptional customer experiences, streamline support operations, reduce response times, and become a dependable member of your team, I'd be delighted to help.
Let's build a customer support experience that keeps your customers happy and your business growing.
Technical Support
Ecommerce Support
Customer Service
Zendesk
Blockchain, NFT & Cryptocurrency
Customer Onboarding
Intercom
Customer Support
Shopify
Tech & IT
Freshdesk
Ticketing System
Email Support
Phone Support
Order Processing
Muhammad A.
Karachi, Pakistan
$20/hr
4.8
732 jobs
๐ฌ Top-Rated Animation Director | 600+ Projects | 97% Job Success | 500+ Clients Worldwide
I'm a 3D Product Animation & 2D Animation specialist helping SaaS founders, e-commerce brands, and marketing agencies create high-converting animated videos. From 3D product animation and SaaS explainer videos to VSLs, motion graphics, Lottie animations, and whiteboard animations โ I deliver broadcast-quality results that drive business growth and measurable ROI.
๐ Proven Results That Speak for Themselves:
๐ฌ $78M+ generated for clients through high-converting animated VSLs
๐ 40% higher SaaS sign-ups with engaging SaaS explainer videos
๐ฏ 30-50% more e-commerce conversions using 3D product animation & demo videos
๐ฅ 1.2M+ organic views generated through motion graphics campaigns
โญ 97% Job Success Score | 600+ animations delivered across 50+ industries
๐ฌ What Makes Me Different:
I don't just create animations โ I create animations that convert. Every frame is crafted with your business goal in mind, whether that's more sign-ups, more sales, or more brand awareness. My passion is 3D product animation and photorealistic 3D modeling, but I'm equally expert in 2D animation, SaaS explainer videos, VSL production, Lottie animations, character animation, and motion graphics.
๐ ๏ธ MY ANIMATION SERVICES: DRIVING GROWTH ACROSS INDUSTRIES
๐ HIGH-CONVERTING SPECIALTIES
๐๏ธ 3D Product Animation & 3D Modeling โ Photorealistic renders, 360ยฐ views, and exploded view animations that boost e-commerce conversions 30-50%
๐ฌ Video Sales Letters (VSL) โ Direct-response animated VSLs that turn viewers into buyers and increase revenue
๐ SaaS Explainer & App Explainer Videos โ Simplify complex software, mobile apps, and SaaS platforms
๐ฑ Mobile App Demo Videos โ Animated walkthroughs and UI animations that increase user adoption
๐จ Whiteboard Animation & Doodle Video โ Educational whiteboard explainer videos for any audience
โจ 2D/3D Motion Graphics & Lottie โ Interactive web animations for websites, apps, and social media
๐ป SOFTWARE & APP DEMONSTRATION
๐ฅ๏ธ Screencast Explainer Videos โ Screen recordings with animated callouts and zoom effects
๐จโ๐ป Software Walkthrough Videos โ Step-by-step guided tours of SaaS platforms and web apps
๐น Product Demo Videos โ Polished demonstrations with professional editing and voiceover
๐ Tutorial & How-To Videos โ Educational content that reduces support tickets
โก UI/UX Feature Highlight Videos โ Animated showcases of key software capabilities
๐ฒ Onboarding Animation Videos โ Engaging sequences that improve user retention and reduce churn
๐ฅ 2D & 3D ANIMATION PRODUCTION
โจ Motion Graphics โ Premium animations for commercials, brand campaigns, and social media
๐จโ๐ค Character Animation โ Cartoon, anime-style, and realistic character storytelling
๐ท Logo Animation & Brand Intros โ Animated logo reveals and intro/outro for YouTube and social
๐ฅ Kinetic Typography โ Emotion-driven text animations for maximum audience impact
๐ Infographic Animation โ Transforming complex data into compelling animated visual stories
๐๏ธ 3D PRODUCT ANIMATION & MODELING
๐ฉ Industrial Animation โ Mechanical, assembly, CAD, and manufacturing process visualization
๐๏ธ Architectural Animation โ 3D walkthroughs, real estate and interior design animation
โ๏ธ Medical Animation โ Procedural, pharmaceutical, and scientific visualization
๐จ๏ธ 3D Printing Ready Models โ Optimized STL/OBJ files for prototyping and manufacturing
๐ 3D Product Rendering โ Photorealistic renders for e-commerce, Amazon, and marketing
๐ข SOCIAL MEDIA & ADVERTISING ANIMATION
๐ฑ Instagram Reels & TikTok Ads โ Vertical animated content optimized for engagement
โถ๏ธ YouTube Pre-Roll Ads โ Animated bumper ads and skippable YouTube ad animations
๐ Amazon & E-commerce Videos โ A+ content animations that reduce returns and boost sales
๐ฃ Animated Social Media Ads โ Platform-optimized ads for Facebook, LinkedIn, and Pinterest
๐ข INDUSTRIES I SERVE
๐ E-commerce & Amazon | ๐ Real Estate & Architecture | โ๏ธ Healthcare & Medical
๐ Education & eLearning | ๐ธ Finance & FinTech | ๐ฎ Entertainment & Gaming
๐ข Marketing Agencies | ๐ค SaaS & Technology | ๐ญ Manufacturing & Industrial
โ MY PROVEN 5-STEP ANIMATION PROCESS
๐ Step 1: Strategy & Discovery โ Deep dive into your goals, target audience, and key messages
๐จ Step 2: Storyboard & Style Frames โ Visual planning and approval before production begins
โจ Step 3: Animation & Production โ Frame-by-frame execution with regular progress updates
๐ Step 4: Revisions & Refinement โ Unlimited revisions until you are 100% satisfied
๐ Step 5: Final Delivery & Implementation โ All formats delivered and ready across platforms
๐ผ TOOLS & SOFTWARE
After Effects | Blender | Cinema 4D | Maya | Premiere Pro | Illustrator | Photoshop
Lottie | Rive | WebGL | Element 3D | Trapcode Suite | Duik Bassel | AI Workflows
๐ฆ Formats: 4K/HD | Lottie JSON | GIF | WebM
๐ Message me now for a free consultation and custom quote.
2D Animation
3D Animation
Motion Graphics
Explainer Video
Adobe After Effects
3D Product Animation
Video Sales Letter
SaaS
Whiteboard Animation
Character Animation
Blender
Adobe Illustrator
Lottie
3D Modeling
Screencasting Video
Medical Animation
Animated Explainer
Video Editing
Logo Animation
Motion Design
Bushra O.
Karachi, Pakistan
$10/hr
4.9
42 jobs
Hello, I'm Bushra, a Top-Rated Upwork freelancer with over 7 years of experience in Customer Support, Technical Support, and Virtual Assistance. I hold a Bachelor's degree in Computer Science and have built a strong track record of helping SaaS, eCommerce, DTC, B2B, and Blockchain businesses deliver exceptional customer experiences while optimizing their support operations.
Throughout my career, I have successfully managed customer support projects across multiple industries, specializing in Tier 1 and Tier 2 technical support, helpdesk administration, and workflow optimization. I have hands-on experience configuring and managing platforms such as Zendesk, Freshdesk, Gorgias, Intercom, and GoHighLevel (GHL), including automation, ticket routing, chatbot implementation, knowledge base management, and support process improvements.
I have worked with numerous eCommerce, dropshipping, and retail brands, supporting customers across English, Dutch, German, and French markets. My background also includes extensive experience supporting Blockchain and Cryptocurrency companies, where I handled technical inquiries, account-related issues, and platform troubleshooting.
Some of the well-known companies and platforms I have worked with include PatPat, Classtag, and Adidas, along with a wide range of startups and growing online businesses. I am highly proficient in industry-leading tools such as Shopify, Klaviyo, Jira, ClickUp, Gorgias, Zendesk, Freshdesk, Intercom, GoHighLevel, and many other CRM, helpdesk, and collaboration platforms. I adapt quickly to new systems and enjoy streamlining workflows to improve both customer satisfaction and operational efficiency.
In addition to technical expertise, I believe that clear communication, reliability, and trust are the foundation of every successful client relationship. Whether I'm managing customer inquiries, implementing support automations, configuring helpdesk systems, or collaborating with cross-functional teams, I focus on delivering accurate, timely, and customer-centric solutions.
My experience includes providing email, chat, and phone support for companies based in the United States, United Kingdom, Europe, and Australia. I also worked as a Technical Email Support Specialist for AT&T Inc. and have supported numerous international businesses with technical troubleshooting, billing inquiries, account management, order processing, and customer retention.
If you're looking for a dependable professional who combines technical expertise with exceptional customer service skills, I would be delighted to contribute to your team's success. I am committed to delivering high-quality support, improving customer satisfaction, and helping businesses scale through efficient and reliable customer service operations.
Technical Support
Zendesk
Freshdesk
Online Chat Support
Email Support
Intercom
IT Support
Customer Support
Ecommerce
Shopify
Gorgias
Dropshipping
Technical Analysis
Blockchain, NFT & Cryptocurrency
Chatbot
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