Hire the Best Customer Acquistion Professionals

I am a bilingual professional (French & English) with over four years of hands-on experience in sales, closing, customer service, and virtual assistance. Since 2022, I’ve partnered with clients across different industries, delivering structured, reliable, and human-centered support that turns conversations into lasting customer relationships. I help businesses create smooth and efficient operations by handling tasks such as customer support, email and live chat management, order processing and tracking, social media page management (Facebook & Instagram), and general administrative assistance. My expertise is particularly strong in e-commerce and property management environments, where responsiveness and attention to detail directly impact revenue and reputation. Organized, proactive, and results-driven, I adapt quickly to new CRM tools and workflows. My focus is simple: improve service quality, strengthen customer loyalty, and make your daily operations lighter and more profitable. If my profile matches your needs, I would be honored to collaborate and contribute to your success. Pierre Paul AMARAL

Just getting started with Meta Ads, or already running campaigns you're not sure about? Either way, send me your ad account (or just tell me what you sell) and I'll tell you exactly what I'd do to get you qualified leads. Free. That's my promise. Shoot me an invitation or a message and I'll send you a personalized Loom breakdown, no strings attached. A little more about me: I run Meta Ads for coaches, course creators, and local service businesses (construction, real estate, fitness, home services) who need qualified leads, not just impressions. Whether you're launching your very first campaign or scaling one that already exists, I track cost-per-lead obsessively and build the automation behind the ads (Zapier, Make, GoHighLevel) so your leads don't just land in a spreadsheet. They get routed, followed up, and nurtured automatically. If you're starting from zero, I'll set up everything the right way from day one. If your ads are already running but you're not sure they're working, I'll show you the numbers and build a system that does. What I've delivered: - 1,522+ qualified leads across webinar & masterclass campaigns (Canada & Europe): $26K+ ad spend managed, CPL from $1.97 to $15.68, with a full acquisition system connecting Meta Ads, landing pages, Demio, Zapier, and GoHighLevel - 373 leads for a local swim school in Montreal at $2.71/lead average (best campaign: $2.14/lead), using frictionless Facebook lead forms for instant capture, no site redirect - A B2B lead campaign launched from a brand-new ad account with zero history: I set up the pixel, tracking events, and Messenger handoff, and pulled qualified leads at $3.47 each from day one (proof I can start you from scratch) Why clients keep me around: - 100% Job Success Score, 1,000+ hours delivered - Full-funnel setup: pixel, tracking events, lead forms, landing pages, not just "boosting posts" - Marketing automation: Zapier, Make & GoHighLevel, so leads get followed up while you sleep - Total transparency on numbers: I track everything and report it clearly Whether you're launching your first ad or fixing one that isn't converting, I'll get you leads that are actually tracked, qualified, and followed up. Send me a message and your Loom is on the way. 🔧 EXPERTISE: Meta Ads | Facebook Ads | Instagram Ads | Lead Generation | Cost Per Lead Optimization | Facebook Lead Forms | Landing Pages | Pixel & Conversion Tracking | New Ad Account Setup | Marketing Automation | CRM Setup | GoHighLevel | GHL | Zapier | Make | Real Estate Marketing | Construction Lead Gen | Local Business Advertising

7 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.

Hi! I'm Nelly. I like having a good day, and making sure others do too😊 I have 6+ years of experience helping brands boost customer satisfaction, increase revenue, and improve retention by delivering 5-star customer experiences, and keeping daily administrative operations running smoothly across e-commerce, healthcare, wellness, startups, and more. I thrive on ensuring customers feel supported, heard, and valued within collaborative environments, because happy customers become loyal brand advocates. At the same time, I use every interaction as an opportunity to drive revenue growth through upselling and tailored solutions. Here's a breakdown of the skills and the solutions I offer: ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 🔧 Customer Experience & Support • Phone, Chat & Email Support- Resolve inbound and outbound customer inquiries via Zendesk, Gorgias, Intercom, and Aircall. • Email Management- Provide prompt, accurate, and empathetic email communication. • Social Media Management- Brand-safe engagement on Instagram & Facebook. 🚀 Sales Growth & Retention • Sales & Upselling- Close high-ticket sales through personalized recommendations that drive revenue. • Onboarding & Training- Handle smooth product adoption of new clients or hires, process documentation, and knowledge base creation 📦 Operations & Admin Support • Dispute Resolution – Win PayPal & Stripe disputes with clarity and care • Shopify Order Management – Process returns, exchanges, order tracking, and refunds • Calendar &Administrative Support – Appointment scheduling (Calendly), CRM updates, HR ops, and SOPs creation. • Data entry & Workflow Optimization for smooth day-to-day operations ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Why should you hire me? I bring a balance of professionalism, empathy, warm-friendly energy, and results. I don’t overpromise, but trust me to consistently deliver on customer satisfaction, retention, upsells, and sales. I’m also quite reliable and adaptable. If you're looking for a professional who can delight your customers, take ownership, and contribute to your business growth, I'm excited to meet you and get started😊

Bonjour, Merci de consulter mon profil. Je m'appelle Fulgence (freelance 100 % TOP RATED PLUS sur Upwork). Je suis de langue maternelle française, je parle couramment le français et l'anglais et je suis certifié Upwork en service client. J'ai plus de 7 ans d'expérience dans le service client via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk et Freshdesk. Je peux vous aider à fidéliser votre clientèle, à améliorer votre image de marque et à réduire votre charge de travail opérationnelle grâce à un service client irréprochable. 🔹 Ce que je fais pour vous Je m'occupe de l'ensemble de votre service client, en français et en anglais, sur tous les canaux : 📧 Assistance par e-mail / Gestion des tickets 💬 Chat en direct et assistance sur les réseaux sociaux 📞 Assistance téléphonique et relations clients 🛒 Service client e-commerce (avant et après-vente) 🔹 Mes compétences clés Expert en service client Spécialiste du support client Assistance par e-mail et chat Gestion CRM Traitement des commandes et remboursements Satisfaction et fidélisation de la clientèle Résolution des conflits Assistance multilingue (FR / EN) 🔹 Outils maîtrisés Zendesk Freshdesk Gorgias Shopify AliExpress Facebook et Instagram (messages clients) Google Workspace, divers CRM 🔹 Mon expérience ✔️ Plus de 7 ans d'expérience dans le service client et le commerce électronique ✔️ Collaboration avec plusieurs entreprises en tant qu'agent d'assistance et de vente ✔️ Habitué aux environnements exigeants et aux volumes élevés de demandes ✔️ Priorité à la qualité, à la rapidité et à la satisfaction client 🔹 Pourquoi me choisir ? ✅ Une communication claire et professionnelle ✅ Le respect scrupuleux des délais ✅ Une approche humaine et empathique ✅ La capacité à incarner votre marque en tant que membre à part entière de votre équipe 💡 Mon objectif : faire de chaque interaction avec un client une expérience positive. 📩 Contactez-moi dès maintenant, je réponds rapidement et serais ravie de discuter de votre projet. ----------------------------------------------------------------------------------------------------------- Hello, Thank you for visiting my profile. My name is Fulgence (100% TOP RATED PLUS freelancer on pwork). I am a native French speaker, fluent in French and English, and Upwork certified in customer service. I have over 7 years of experience in customer service via Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, and Freshdesk. I can help you build customer loyalty, improve your brand image, and reduce your operational workload through impeccable customer service. 🔹 What I do for you I take care of all your customer support, in French and English, across all channels: 📧 Email Support / Ticket Support 💬 Live Chat & Social Media Support 📞 Phone Support & Customer Relations 🛒 E-commerce Customer Service (pre- and post-sales) 🔹 My key skills Customer Service Expert Customer Support Specialist Email & Chat Support CRM Management Order Processing & Refunds Customer Satisfaction & Retention Conflict Resolution Multilingual Support (FR / EN) 🔹 Tools mastered Zendesk Freshdesk Gorgias Shopify AliExpress Facebook & Instagram (customer messages) Google Workspace, various CRMs 🔹 My experience ✔️ Over 7 years of experience in customer service and e-commerce ✔️ Collaboration with several companies as a support and sales agent ✔️ Accustomed to demanding environments and high ticket volumes ✔️ Focus on quality, speed, and customer satisfaction 🔹 Why choose me? ✅ Clear and professional communication ✅ Strict adherence to deadlines ✅ Human and empathetic approach ✅ Ability to represent your brand as an internal member of your team 💡 My goal: to turn every customer interaction into a positive experience. 📩 Contact me now, I respond quickly and would be delighted to discuss your project.

If Your Customers Matter to You, Then Who Handles Them Matters Even More. Most businesses lose clients not because their product is bad, but because their customer experience is inconsistent, slow, or poorly managed. I’m a Customer Service & Client Experience Specialist with over 12 years of experience helping businesses improve response time, increase retention, recover dissatisfied customers, and turn inquiries into loyal, paying clients. I don’t just “reply to messages.” I build systems that improve customer satisfaction and drive revenue. When you hire a Customer Service Representative, you need someone who will: - Respond quickly and professionally - Represent your brand with confidence - Manage your CRM without supervision -Track conversations and follow-ups properly - De-escalate complaints without losing customers - Support sales and convert warm leads - Keep your pipeline organized - Deliver measurable results That’s exactly what I do. Here is how I will support Your business Here’s how I approach every role: ✔ Customer Support & Retention ✔ Handle email, chat, and phone support with empathy and efficiency ✔ Resolve complaints before they escalate ✔ Follow structured follow-up systems to reduce churn ✔ Maintain detailed records of all interactions ✔ CRM & Pipeline Management ✔ Update and manage CRM systems daily ✔ Track leads and automate follow-ups ✔ Monitor KPIs and generate performance reports ✔ Improve customer journey workflows ✔ Sales & Lead Conversion Support ✔ Qualify inbound leads ✔ Nurture prospects through structured communication ✔ Cross-sell and upsell where appropriate ✔ Recover dormant or inactive accounts ✔ Team & Process Improvement ✔ Supervise and support junior agents (if required) ✔ Create SOPs for consistent service delivery ✔ Improve response templates and workflows 🛠 Tools & Platforms I’m Proficient In; - CRM Systems (HubSpot, Zoho, Salesforce, and similar platforms) - Zen-desk - Freshdesk - Intercom - Slack - Trello / Asana - Google Workspace - Microsoft Office Suite - Email management systems - Sales tracking dashboards I adapt quickly to new systems and workflows. Proven Results & Achievements - Improved customer conversion rates through structured CRM follow-ups - Successfully reactivated dormant client accounts - Led sales and customer service teams to consistently meet weekly targets - Increased customer satisfaction through proactive communication - Managed high-value clients and reduced payment defaults through strategic follow-ups I treat your customers like they are my own. If you're looking for someone who can improve your customer experience, protect your brand reputation, and contribute to revenue growth, I’m ready to get started.