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based on 52,581 client reviews
  • $10 hourly
    I have been immersed in the world of online work since 2012, serving as a Virtual Assistant for various companies spanning across the globe - from startups to large-scale corporations located in places such as the United Kingdom, Australia, South Africa, and the United States. My expertise lies in managing E-Commerce platforms, specifically Amazon and Shopify. I assist online business owners in amplifying their accounts, which include different models such as dropshipping, Print-on-Demand (POD), Fulfillment by Amazon (FBA), and Fulfillment by Merchant (FBM). Beyond just managing, I handle the crucial aspects of the online store operation, taking care of everything from order processing, billing, and shipment, to communication with suppliers, customer service, and backend management. My skills extend beyond operations to include strategic planning for your brand. I can provide you with tailored strategies to help position your brand effectively in the market, enabling your business to grow and thrive. My ultimate objective is to help you attain a level of success where you can enjoy a vacation, secure in the knowledge that your business continues to operate smoothly and generate revenue in your absence.
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    Virtual Assistance
    Email Communication
    Google Docs
    Customer Service
    Amazon FBA
    Shopify
    Administrative Support
    Spreadsheet Software
    Helpdesk
    Inventory Management
    Zendesk
  • $15 hourly
    I am your collaborative partner to take on all those administrative tasks that distract you from your job of growing and running your business. I am also your friendly CSR to take care of your valuable customers and an all-star community manager to engage with your digital audience. You will benefit from my following Skills and Key Strengths: - Live chat and Email support. - Admin/Moderator: Cryptocurrency, NFT, DeFi, GameFi, Blockchain community - Community management: Telegram, Discord - eCommerce hosting platforms: Shopify, Volusion, Amazon, Prestashop - Order management software: Deposco - Live Chat support software: Comm100, Livechatinc.com, Intercom - Team collaboration tool: Slack, MS Teams, Google Meet, Zoom, Cisco - Project Management Tool: Trello, Airtable, Notion, Click Up - Social Media platforms: Facebook, Instagram, Twitter, Tiktok, LinkedIn, Reddit - Google Drive, Google Docs, Spreadsheet, MS Word/Excel, Powerpoint, Google Workspace - Posting job ads: Craiglist, Laimoon, Indeed, Dubizzle - Updating website: Squarespace, Wix, Wordpress - Accounting duties, Invoicing and journal entry: Waveapp, Xero - Knowledgeable with processing Payroll: ADP - Manage and update property listings on rental websites: Airbnb, Booking.com, HomeAway - Familiar with Property Management software: Kigo. Proficient with AppFolio - PDF File Conversion/Transcription to Word/Excel - Website Scraping/Data Extraction - Managed Schedule - Google Calendar, Calendly - Image uploading / Editing of JPEG and PNG image - Data Entry on Real Estate documents (County of Orange, Bexar, Brown, Broward) - Email outreach: app.woodpecker - Email database: Zoho - Web research: Google, Yahoo, Aol, Bing - ESL Online Tutor - Typing speed of 50 words per minute Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I am always up for the challenge and leverage my skills for the benefit of your company and contribute to its success. Looking forward to working with you and be part of your team!
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    Blockchain
    Cryptocurrency
    Administrative Support
    Forum Moderation
    Google Docs
    Community Moderation
    Shopify
    Community Engagement
    Online Chat Support
    Data Entry
    Customer Service
    Email Communication
  • $25 hourly
    20 Years in the Customer Service industry. Hired, trained, and developed new employees and instructed/monitored current employees with various employers. Correspond with various partners as well as agents to cultivate a steady flow of clients with past companies. Coordinate public/private events for clients for booking set up, receiving payment, and quality assurance follow-up. Handle customer complaints, suggestions, and refund requests. Aided with correcting glitches and helped develop, test, and implement updates with dev teams. Reconcile company charges and investigated fraud. Manage payment schedules for partners and troubleshot with partners for a more effective payment method when needed.
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    Payroll Reconciliation
    Stripe
    Google Sheets
    Google Docs
    Multitasking
    Event Management
    Task Coordination
    Partnership Development
    Leadership Development
    Administrative Support
    Supervision
    Email Communication
    Customer Support
    Freshdesk
    Phone Support
  • $20 hourly
    Customer Success Specialist & Lead | Multilingual | E-commerce Expert Greetings! Thanks for checking out my profile ๐Ÿ˜Š. I am a Customer Success Specialist with a rich background in providing exceptional customer experiences for over 6 years. My commitment revolves around delivering optimal solutions to customer inquiries, and recognizing the profound impact of satisfied customers on a company's success. Professional Journey: Customer Support Team Leader: As a Customer Support Team Leader, I have excelled in establishing KPIs, setting and achieving goals, and guiding teams to success. My focus extends beyond supervision โ€“ I am dedicated to empowering team members to develop their skills effectively. Language Proficiency: Fluent in both Spanish and English, I bring strong linguistic skills to the table. As a journalist, I possess extensive grammar and punctuation knowledge, enabling me to excel in translations. I've served as a translator for E-commerce ventures, contributing to seamless communication. Technical Skills & Efficiency: Typing at 50 WPM with 100% accuracy, I ensure swift and precise responses. Proficient in platforms such as FreshDesk, ZenDesk, Live Chat, Gorgias, Etsy, Shopify, and more, my expertise spans diverse E-commerce models including Dropshipping, Brand Stores, Clothing Stores, Print On Demand, and SaaS. Adaptable Learner & E-commerce Aficionado: I am always open and eager to learn, continually embracing new technologies and strategies that contribute to the highest level of customer support excellence. Let's Connect! Contact me โ€“ I would be delighted to explore collaboration opportunities and contribute to your company's success. Have a fantastic day! Best Regards, Jaimeth ๐Ÿš€
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    CSS
    Email Communication
    HTML
    Order Tracking
    Troubleshooting
    Microsoft Excel
    Shopify
    Gorgias
    Problem Solving
    Ticketing System
    Customer Support
    Technical Support
    Zendesk
    CSV
    Freshdesk
  • $23 hourly
    I provide excellent service to insurance agencies and companies on policy administration, underwriting, and back-office operations support to personal, commercial, and specialty lines insurance: -Data gathering -Online quote rating -Carrier submissions -Quote presentation and proposals -Policy binding -Policy documentation -Endorsement processing -Certificates -Claims logging And so much more! I also have technical expertise in Treaty and Facultative Reinsurance underwriting. Send me a message, and I'd be glad to discuss how I can help optimize your insurance back-office operations!
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    Insurance Agency Operations
    Liability Insurance
    Property Insurance
    Insurance Consulting
    Insurance Policy Analysis
    Administrative Support
    Email Communication
  • $25 hourly
    A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Outlook (calendaring, meetings), Yardi Systems (property management), Shopify and Reamaze (online support). I am very organized and attentive to detail. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and the organizational point of contact. I've received accolades and awards for my work, including employee of the year. I've done freelance work for previous employers and friends including scheduling, travel arrangements and email communications. After my many years of experience, I decided to venture out on my own and become a freelancer while completing my degree in Sociology at the City University of New York (CUNY). I look forward to building new relationships!
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    Microsoft SharePoint
    Skype
    Email Communication
    Scheduling
    Ecommerce
    General Office Skills
    Communication Etiquette
    Customer Support
    Customer Service
    Time Management
    Administrative Support
    Google Docs
    Microsoft Office
    Project Management Office
    English
  • $10 hourly
    If you are in the real estate business managing properties or a sales agency looking for administration assistance, you've landed at the right profile! My goal is to provide assistance to my clients by removing administrative work off their plates and improving the efficiency of their processes so they can focus on building client relationships and growing their network. I have 6 years of working experience as an Administration Support (Property Management and Sales) for a real estate agency in Australia. On the sales side, I have been doing sales authorities, sales contracts, ordering title search, sending entry notices for open homes, uploading photos and property description into our platform, launching properties online, adding open homes, sending documents (contracts to seller and buyer, form 6, etc) via Docusign, generating call list and searching for owner's contact details and many other admin works from when the property gets listed until it settled. On the rentals side, my tasks includes but not limited to processing bills (water bills, council rates, strata fees, maintenance invoices), invoicing water usage/reimbursement to tenants, creating forms and lease agreements, CMA preparation, sending tenants and owner's lease renewals, data entry for application processing, adding open homes and sending entry notice, bond lodgement, creating virtual tours, data entry for maintenance, sending mail chimp. I have also done some bookkeeping tasks such as entering bills and invoices in Xero, reconciling Xero transactions, tracking late payments and sending overdue reminders. Tools that I have used are Eagle, Rex, LockedOn, ManagedApp, Property Me, Airtable, Xero, Brolga, RP Data, Pricefinder, Realworks, Mail Chimp, Docusign, PandaDoc, Virtual Tour Creators, LockedOn, etc.
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    Administrative Support
    DocuSign
    Typing
    Xero
    Airtable
    Google Docs
    Form Completion
    Data Entry
    Email Communication
    Virtual Assistance
  • $12 hourly
    Profile Honest and dedicated up for any challenge. Easy to work with, productivity and goal oriented based on function given. I enjoy to maintain my knowledge base up to date enabling me to help others better. Have a vast experience in customer service call centers and infrastructure. more than eight years of experience in computer networking and configuration for end users of Internet service providers like verizon HSI copper lines and Verizon fios Fiber optic lines, working skills include but are not limited to remote configuration of DSL modems, routers, managed switches, diagnostic and monitoring of networks and style NOC ticketing systes. Ample experience in Wi-Fi technologies and implementations, support and installation for ubiquity, Meraki, ruckus and switches and access points. Cisco Meraki certified and ample knowledge on computer networking for wireless implementations. People skills Interpretation of technical manuals Teamwork and adaptability training. Computer skills PC, Microsoft Office suite y general use of operating systems. English (100% spoken and written) Spanish (100% spoken and written) Computer networking and diagnosis Chat and email helpdesk Personal information Civil status single Resident of Tijuana city since 2001 Availability 10PM - 11AM PST
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    Network Equipment
    Hospitality
    Wireless Network Implementation
    PCI DSS
    Cisco Certified Network Associate
    MikroTik RouterOS
    Ubiquiti
    Network Administration
    Management Skills
    Data Entry
    Technical Support
    Email Communication
  • $24 hourly
    As a professional that has worked across a variety of platforms and disciplines I feel I make an excellent candidate. Having been qualified in Digital Media Marketing at CIM and after a number of years working in the profession have learned to grow with the explosion of social media in fulfilling my role. In my position I helped the organization with their social media presence by advertising principles to create the buzz they need. I am highly knowledgeable about content creation and maintaining interest on various social media platforms. Part of my job is producing new content to keep social media pages fresh. My background in communications has served me well as a Social Media Specialist. I have a solid understanding of how to effectively communicate ideas to people. I am highly creative and understand the importance of individualizing for each client.I know I would make a great choice for the available Social Media Executive position. I believe you will agree that I am well qualified and have the skills needed for the job. I invite you to contact me on either my cell.
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    File Maintenance
    Microsoft Office
    Data Entry
    Customer Service
    Email Communication
    Google Sheets
    Communications
    Scheduling
    Task Coordination
    Form Development
    Payment Processing
    Phone Communication
    File Management
  • $15 hourly
    Are you looking for someone who can take those headaches away and replace them with happy, returning customers? Well, look no further! I have been in customer service for 11 years, and I must say I understand EXACTLY how a customer's mind works. I have managed more than 20 people from office-based and remote settings and graphic design teams for an e-commerce company every step of the way. I have worn many hats in this field, with tasks such as: - answering emails and chats(Zendesk, Freshdesk, Re:Amaze, Facebook/Instagram Business Suite, Amazon Seller Central) - managing social media comments(Facebook and Instagram) - Shopify order export and fulfillment - updating product listings in Shopify - competitor product research - refunds and dispute management via Shopify, Amazon Seller Central, Stripe, Paypal and Checkout.com - Shopify chargeback and Paypal dispute resolution(90% win rate) - intercepting chargebacks via Kount fraud detection software - uploading tracking numbers - talent acquisition - onboarding - training - creating a knowledge base from scratch - mapping out and implementing action plans - employee feedback monitoring - managing online reviews from LOOX/Growave/Facebook - liaising between different departments, fulfillment centers, and suppliers to ensure seamless deliveries and resolve issues I have worked with POD, dropshipping, and niche stores -- with products ranging from general household items(home, kitchen, and garden), gadgets, beauty products, car detailing products, fashion/apparel(art-inspired clothing, swimsuits, yoga wear, winter headbands), jewelry and more. These things have also made me proficient in using project management tools such as Smartsheets and Asana, as well as other e-commerce related tools and applications, including Shopify apps, Kount Chargeback Alerts, Amazon Seller Central and G-Suite applications.
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    Alternative Dispute Resolution
    Freshdesk
    Administrative Support
    Email Communication
    Customer Support
    Shopify
    Order Fulfillment
    Facebook Messenger
    Zoho Desk
    Re:amaze
  • $40 hourly
    I can help manage your business virtually by handling time consuming tasks, leaving you more time to build and grow your business. Experience in: Full Admin support including: - Email management - Email marketing creation - Social Media creation and management - Copywriting - Asana, Slack and Trello - Canva Pro Membership - Designing all branding aspects for your business Shopify Website Maintenance, including: - Thorough knowledge of Shopify platform including themes, promotions & automation abilities - Knowledge of applications to help aid in website conversion - Upload new products and write compelling descriptions - Manage inventory, coordinate home page updates for promotional/seasonal orders, handle waitlists, backorders and more! Etsy shop creation and SEO packages Email Marketing - Creation of email marketing campaigns - Klaviyo - Constant Contact - BombBomb - MailChimp - Get Response Social Media Management, including: - Create and post original content - Engage with followers, reply to comments and DM's - Monthly marketing calendar for social media, email marketing and text marketing - Social Media management apps - Later and Planoly I would love the opportunity to speak with you further and help you to run your small business!
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    Social Media Marketing
    Virtual Assistance
    Light Project Management
    Shopify
    Canva
    Data Entry
    Asana
    Administrative Support
    Customer Support
    Product Catalog Setup & Optimization
    Inventory Management
    Email Communication
  • $10 hourly
    Hi there, I'm Ray. For over 3 years I've developed in the Communications field. Starting in 2020, I served as Assistant Copywriter for an emerging music blog project in both English and Spanish, publishing 12 exciting interviews with several musicians in the EDM scene. The last 2 years I worked for a Property Management Company as a Marketing Assistant / Copywriter, with over 500 ads published with an excellent converting rate. During my time in this position, the company grew 20% in managed properties due to the amazing reputation built in part to my successful ads' copy. I am comfortable working in groups and in multicultural environments since I have developed my experience in different countries across South America and have worked with people from all around the world. Furthermore, I am interested to enrich my skills from new challenges and experiences. The services I'm familiar with (though not limited to) are: -Content Writing, Copywriting, and Proofreading -Executive and Virtual Assistant -Data Research and Data Entry -Translation and transcription EN-ES-EN -Email handling -Administrative Support (Asana, Trello, G-Suite, Video Conference Platforms) As an adaptable and detail-oriented person, along with the skills I mentioned before I can provide great performance in order to achieve your goals and grow together. Let me know about your brand and feel free to mark a meeting. Thank you!
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    Content Writing
    Administrative Support
    English to Spanish Translation
    Spanish to English Translation
    Writing
    Copywriting
    Email Communication
    Data Entry
    General Transcription
  • $20 hourly
    I'm a Digital Content Coordinator at Timeless Music Company (8 years), based in Sydney, and I was working as a project manager at Ameriam.marketing (1 year), based in Melbourne. In 2012 I have graduated from a specialized High School for Economics and Trade as a Commercialist. My work consists of various administrative tasks, research, excel analysis, and google sheets, and I have 5 years of active work in these areas. Also, I'm a student, working on completing 2 programs at the University Union - Nikola Tesla: - Faculty of Business Studies and Law; Security Studies - Senior - Faculty of Information Technology and Engineering; IT Studies - Sophomore I am interested in work regarding academic research, web research, VA, project management and excel/google sheet. I'm a logical, disciplined and mission-oriented individual with great analytical and problem-solving skills focused on constant learning and development. One of my favorite sayings is - "At a startup, you can have any job you want, as long as you become the right person for the job" I value loyalty above all else, and that's what makes me a great addition to a team. Therefore, how can I help you?
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    Google Sheets
    Email Communication
    Search Engine Optimization
    Data Analysis
    Administrative Support
    Meeting Agendas
    Market Research
    Qualitative Research
    Google Workspace
    Project Management
    Microsoft Excel
  • $15 hourly
    Hi, I am a creative and proactive individual who has been working as a full-time freelancer since 2018, specializing in HR support, Localization/ Proofreading, as well as VA and Customer Service & Support. I have also done many interesting projects, including Data entry, Market research moderator, Transcription, AI training and a lot more. I have a clear logical mindset, problem-solving skills, and I always deliver work accurately and efficiently. I am confident in my ability and consider myself adaptable to all situations. Please contact me if you are looking for someone who is able to handle the work quickly and effectively, I am open to new opportunities and challenges!
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    Intercom
    Jira
    Email Support
    Email Communication
    Online Chat Support
    Postman
    Proofreading
    Administrative Support
    Zendesk
    Customer Support
    Payroll Accounting
  • $20 hourly
    Detail-oriented, bilingual Administrative Assistant with social media, web management and marketing experience. Experience in customer service, client management, email management, invoicing, and social media management. *Hubspot, SalesForce, ClickUp, Quickbooks, Canva, Adobe, Office
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    Digital Marketing
    Bilingual Education
    Email Communication
    Administrative Support
    Writing
    Data Entry
    Invoicing
    Typing
    Salesforce
    Website Customization
    HubSpot
    Social Media Management
  • $50 hourly
    As an administrative assistant to numerous types of executives, managers, and business owners, I am well-versed in various skills, including, but not limited to, email management, online research, calendar management, hiring, data management, team management, and content development. Being a remote assistant has given me the ability to manage my bosses' affairs through systems such as Google Apps, Asana, Trello, Ryver, Runbox, DropBox, Office 365, Teamwork, WhatsApp, Slack, and Skype. Additionally, my experience has allowed me to learn platforms such as QuickBooks, Bill.com, GoCanvas, SmartSheet, MailChimp, SurveyMonkey, Prezi, InfusionSoft, Hubspot, Live Chat, Copper, Ontraport, Canva, Alchemer, Keynote, and AWeber. I thrive on being able to learn new things and am always willing to take on new tasks. I desire to help all my clients organize their lives/businesses and take on any task to help them be more productive. Please feel free to reach out to discuss your specific needs. I know my experience will be of great benefit to me and to those who employ me. I look forward to working with you very soon.
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    Communications
    Team Management
    Editing & Proofreading
    Customer Service
    Organizer
    Administrative Support
    Spreadsheet Software
    Flowchart
    Scheduling
    Email Communication
    Data Entry
  • $45 hourly
    Hello! And thank you for checking out my profile! First off, my name is Kelly, and I offer premium administrative and personal assistant services to my clients โ€“ I am highly responsive, available M-F during normal business hours, and offer quality results with rapid turnarounds. (night and weekend availability varies) "Kelly is absolutely amazing. I would recommend her to ANYONE in need of a VA, Customer Communications, or any type of admin work really. Her skill set is versatile and her attitude is the best." Over the last 9 years, I have honed my skills as a Virtual/Administrative Assistant so that I can be your best asset. During this time I maintained a remote work environment that has allowed me to be timely and productive. Working individually as well as with or managing a team. In addition to administrative skills, I have over 12 years of experience blogging as a ghostwriter and 20 years of business ownership under my belt. In my own business, I have devoted a large amount of time to research, writing, and graphic design including but not limited to business logo and letterhead design. I am well-versed in WordPress, Etsy, Amazon, eBay, and Shopify. Having used all 5 platforms extensively for 4 - 12 years. I am also experienced with Slack, Trello, Telegraph, Google Docs, Excel, Microsoft Suite, Discord, Powerpoint, Adobe Photoshop, Dreamweaver, and Paintshop Pro. I have 5 years of experience working in social media including, Facebook, Pinterest, Instagram, and Twitter. My strongest skills are my ability to learn quickly, adapt on the fly, multi-task, and stay in communication with my clients.
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    Content Writing
    Administrative Support
    Corel Paint Shop Pro
    Business Coaching
    Customer Support
    English
    Pinterest
    Twitter/X
    Legal Research
    Multiple Email Account Management
    Entrepreneurship
    Proofreading
    Google Docs
    Email Communication
  • $10 hourly
    Need help with your business? You are in luck. Hi! My name is Angie. I specialize in: โ€ข Social Media Management; โ€ข Email Marketing; โ€ข Customer Support; โ€ข Property Management; โ€ข Project Management; โ€ข Office Organization/Administrative & Secretarial Support. Aside from these, I'm more than willing to learn and provide a positive outcome to any task given to me. I'm new to Upwork but not the freelancing industry. If you are interested send me a message. :)
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    Dropbox API
    Invoicing
    Data Entry
    General Transcription
    Social Media Management
    Scheduling
    Email Communication
    Microsoft Word
    Microsoft Excel
  • $20 hourly
    I am a responsible, honest professional with 20 years of experience in customer service and administration. Who is open for new challenges! I consider myself as a quick learner, happy to learn new things. I am fluent in Dutch (native language) and English, and I have a good knowledge of French. Some of my previous positions are: hostess, guest relation, reservation manager, customer supporter, and office manager. So if you are looking for an enthusiastic, friendly customer service agent or virtual assistant, feel free to contact me.
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    English
    Dutch
    Workspace
    Order Management
    Customer Service
    English to Dutch Translation
    Data Entry
    Email Communication
    Microsoft Office
  • $60 hourly
    Over ten years of experience as a writer, copy editor, content creator, producer, and project manager. I've composed and edited marketing copy including website text design, email blasts, sales letters, brochures, technical manuals, and branding. Experience includes technical writing for many B2B and industrial industry clients. My Master's degrees have provided in-depth knowledge of and experience with research and writing of cited academic papers. I can effectively match your desired tone and style to all written content.
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    Website Copywriting
    Article Writing
    Copywriting
    Sales Copywriting
    Email Communication
    Academic Editing
    Article Spinning
    Web Content Strategy
    Academic Writing
    Blog Content
    Editing & Proofreading
  • $20 hourly
    Are you overwhelmed by a myriad of tasks and struggling to focus on strategic decisions? I understand the challenges of balancing numerous responsibilities and the stress of managing administrative duties while trying to grow your business. Imagine reclaiming control over your schedule, inbox, and projects without worrying about missed appointments, overflowing emails, uncollected overdue invoices, or unmanageable projects. With over 10 years of expertise as a Virtual Executive Assistant, I excel at delivering cheerful and reliable support to decision makers like you. Here's how I can help you: โœ… Calendar Management: Efficiently organize your schedule to optimize productivity. โœ… Email Organization: Prioritize critical communications and maintain a streamlined inbox. โœ… Project Management: Execute complex projects with precision and attention to detail. โœ… Financial Management: Expertly handle invoices, collections, and budget oversight. โœ… KPI Management: Monitor team productivity and ensure performance goals are met. โœ… Research and Reporting: Provide insightful analysis and detailed reports to guide decision-making. โœ… Confidentiality: Rest assured that your sensitive information is treated with the utmost discretion. โœ… Positive Work Environment: Cultivate a collaborative and innovative atmosphere with a positive approach. My expertise spans various tools and platforms, from project management software like Asana, Podio and Trello to financial management tools like QuickBooks. I'm proficient in coordinating virtual events, managing social media, AR/AP management and even assisting with graphic design and video editing tasks. Let me be your strategic support in growing your business and achieving world domination. Your success is my commitment. To your success, Christine
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    Pipedrive
    Intuit QuickBooks
    Time Management
    Mailchimp
    Asana
    HubSpot
    Canva
    KPI Metric Development
    Google Sheets
    Executive Support
    Email Communication
    Social Media Marketing
    Online Chat Support
    Real Estate Project Management Software
    Project Management
  • $20 hourly
    I am a dedicated Tech Virtual Assistant with 7 years of experience as a Virtual Assistant and 10 years of previous corporate experience in administration, communications and marketing, mainly in the real estate sector. My corporate background includes work in positions such as Administrative Assistant, Executive Assistant, Marketing Researcher and Marketing, PR and Advertising Specialist. For the last 7 years, I have been working as a Virtual Assistant helping small and medium-sized companies and individuals with the day-to-day running of their businesses. I have worked with clients within many industries, such as e-commerce, software, real estate, marketing, coaching, food, interior design, construction, health and beauty and other. Iโ€™m fluent in English and Spanish and have basic knowledge of French. I have a Bachelor degree in Business Administration (Management) and a Master Degree in Hospitality (International Tourism) obtained at the University of Economics โ€“ Varna, Bulgaria. Iโ€™m a swift learner, especially concerning new software and technologies. Until now, I have worked with the following tools: Windows, MS Office (Word, Excel, PowerPoint, Outlook), Adobe Photoshop, Adobe Indesign, PDF, Social Media, Buffer, Hootsuite, Shopify, Wordpress, Weebly / WooCommerce, Wix, Squarespace, Google Docs, Google Spreadsheets, Google Forms, Ontraport, Mailchimp, Sendinblue, Sendgrid, ActiveCampaign, Mailerlite, ConvertKit, Hubspot, HTML (entry level), Canva, Zapier, Upviral, ClickFunnels, Unbounce, Teachable, LearnDash, Zenler., Woobox, Teamwork, Asana, Trello, Airtable, Clickup, Bluesnap (payment processor), Shipbob, Paperform, Google Forms, Audacity, The Videopad Editor, FlashBack Pro, YouTube, Vimeo, Zoom, Slack and more. My skills are: โœ… Virtual Office Administration โ€“ full administrative assistance, email support, scheduling and calendar management, creating and managing databases of contacts and customers, CRM, managing and sorting files using Dropbox or Google Drive, document management, document conversion, content formatting, reports running, basic bookkeeping, form development, etc. โœ… Website / Blog Management, including editing and light design, SEO โœ… Content Management โœ… Email Marketing and Automation โœ… System Setup โœ… Customer Support via email and chat (phone calls are not an option) โœ… Internet Research โœ… Market, Customer and Competitor Research โœ… Lead Generation / Email List Building โœ… Landing Page Building โœ… Project and Event Management โœ… Software Developers support โœ… Marketing / Digital Agencies support โœ… Coaches Support / Online Course Management โœ… E-commerce โ€“ product descriptions writing, products uploading, image research, manipulation and uploading, Shopify โœ… Real estate agents support - transactions / listings / digital marketing / email communication โœ… Data Entry and Data Analysis โœ… Database/CRM Management โœ… Graphic Design (for the Web) โœ… PowerPoint Presentations โœ… Social Media Management and Group Moderation โœ… Translation (English-Bulgarian, Bulgarian-English, Spanish-Bulgarian, Bulgarian-Spanish, Spanish-English, English-Spanish) โœ… Proofreading of Bulgarian texts โœ… Website Reviewing / Auditing โœ… Video / Audio Editing I am reliable, attentive, detail-oriented, critical and self-critical, self-starter and self-motivated, with a proven ability to work independently and with my own equipment. I am fully committed to every project and work with pleasure. I always enjoy and welcome new challenges and development opportunities. I have strong personal interests in technology, health and medicine, interior design and culinary. My current availability for new projects is around 5 hours per week. Looking forward to working with you! Yana
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    Problem Solving
    WordPress
    Customer Service
    Marketing Plugin
    Technical Support
    Administrative Support
    Automation
    Social Media Website
    File Management
    Critical Thinking Skills
    Email Communication
    Data Entry
    Email Marketing
  • $20 hourly
    I have extensive work experience as a hotel manager and customer service agent, mostly in the hospitality sector. I am and expert on the internal policies of the Booking.com platform and can improve the quality of your listing or resolve any issues you may have ongoing with the platform. As a native icelander I have a complete and comprehensive grasp on the icelandic language. I have lived in numerous countries around the world including the U.S., Norway, Czech Republic, the Netherlands, and currently Cyprus. My international experience has awarded me with comprehensive fluency in the English language. I have a BS degree in International Business with a specialization in Marketing and I am very competent doing market research. I am more than happy to help with any and all projects where my skills can come in handy. Don't hesitate to send me a message about your project.
    vsuc_fltilesrefresh_TrophyIcon Email
    Customer Support
    Email Communication
    Translation
    Booking Services
    Telemarketing Scriptwriting
    Copywriting
    Writing
    Marketing Plugin
    Sales & Marketing
    Icelandic to English Translation
    English to Icelandic Translation
    Telemarketing
  • $18 hourly
    ๐Ÿด ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ ๐—ผ๐—ณ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ฎ๐˜€ ๐—ฎ ๐—ฉ๐—ถ๐—ฟ๐˜๐˜‚๐—ฎ๐—น ๐—”๐˜€๐˜€๐—ถ๐˜€๐˜๐—ฎ๐—ป๐˜ / ๐—ฃ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฟ. ๐Ÿ’ผ ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—ถ๐˜€ ๐—บ๐˜† ๐˜๐—ผ๐—ฝ ๐—ฝ๐—ฟ๐—ถ๐—ผ๐—ฟ๐—ถ๐˜๐˜†. ๐—˜๐—น๐—ฒ๐˜ƒ๐—ฎ๐˜๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐—ป๐—ฒ๐˜…๐˜ ๐—น๐—ฒ๐˜ƒ๐—ฒ๐—น ๐˜„๐—ถ๐˜๐—ต ๐—บ๐˜† ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐˜๐—ถ๐˜€๐—ฒ. Does your menial task keep piling up? Need an extra pair of hands to help you out? โญ I got you! Here's what I can do. โœ… Administrative Support โœ…Digital Marketing โœ… Social Media Management โœ… Email Management โœ… Content Creation and Marketing โœ… Web Research and Data Entry โœ… Calendar Management โœ… Lead Generation ๐ŸŸข If you think I am the one you're looking for, ๐Ÿ’ฌ drop a personalized message and let's see if we are a good fit. - Melissa
    vsuc_fltilesrefresh_TrophyIcon Email
    Instagram Reels
    CapCut
    Ecommerce
    Shopify
    HighLevel
    Slack
    Social Media Account Setup
    WordPress
    Facebook Page
    Content Creation
    Canva
    Administrative Support
    Virtual Assistance
    Social Media Management
    Google Ads
  • $15 hourly
    Too busy to give your Social Media accounts the attention they deserve? Hire an expert, with the time and expertise to do it for you. I'm a virtual assistant focusing on the day to day management of social media profiles and everything related to your accounts including but not limited to account creation and revamping, content creation, FB page and Group management, customer support and any other related task you deem important for the success of your accounts to ensure that they help your business achieve its bottom line. I am dedicated, reliable and driven and take every task that I take on seriously and professionally. I am a creative thinker. I can adapt and apply new knowledge and skills very fast and most importantly I am a team player. I understand systems and use technology as necessary. Shoot me a message and let's chat! Happy connecting!
    vsuc_fltilesrefresh_TrophyIcon Email
    Customer Engagement
    Email Communication
    Data Curation
    Review
    Email Support
    Customer Support Plugin
    Social Customer Service
    Social Media Content
    Review or Feedback Collection
    Social Media Content Creation
  • $25 hourly
    I'm a Virtual Administrative Assistant with over 5 years of experience on Upwork. I wouldn't consider myself a salesperson, rather a problem solver or a service person. As a Virtual Administrative Assistant, I've gained a lot of knowledge within different fields like Investments (within various areas), Fundraising, Law etc. I'm used to delegate work and I'm currently using Outlook, Microsoft (Word, Excel, Power point, Paint etc), Skype, WhatsApp, Slack, Trello, Zoom, Dropbox, Signable and I'm good with Adobe Acrobat Pro DC and I also know how to convert, merge, split, reorder and page PDF docs. I also use Google tools like Gmail, Meet, Google Drive etc. I help my current employers (in the UK, USA, Portugal, Spain and Sweden) in creating various kind of agreements; NDAs, MoUs, LoIs, Term sheets, Mandates etc. Related to Law I help with the drafting of Witness Statements and Orders, prepare Interactive Bundles according to index, Applications and Filing of documents to the Courts of England and Wales. I know how to create companies on Companies House, make Confirmation Statements, Payrolls and so on. I have also done some Customer's Support and Accounting. I'm used to other administrative tasks such as email handling, up- and downloading of docs, telephone calls, organise meetings, booking of travels, hotel and conference rooms. Having a holiday home for rent together with my husband in our country estate, as well as being the host for two other properties, I'm familiar with AirBnb, VRBO (HomeAway) and Booking.com. I can help to create the ads on these platforms and help by also being the host. I'm available for part-time or sporadic jobs. My strengths are that I'm multi-lingual and I love to communicate and can do so fluently in English, Swedish and Portuguese, both spoken and written (I used to be fluent in Spanish, but after years of not using the language I'm a little bit rusty). With a Bachelor of Arts in Hospitality Management, I started my career in the hotel industry first as a Receptionist at a five-star golf hotel in Spain and then continued as a Front Office Manager first at a four-star golf hotel in Spain and later at a four-star beach hotel in Portugal. My husband and I moved from Lisbon to Alentejo in southern Portugal in 2002. I was a housewife with some smaller projects until 2010 when I opened a candy store with Swedish candy. Almost two years later, my husband and I started a restaurant business that lasted for four years. We were forced to shut down the business due to health reasons. As a child I lived in various countries (South Africa, Peru, and Brazil) and due to my studies and jobs I've been traveling around in Europe (Sweden, England, Scotland, Switzerland, Spain, and Portugal). That's how I've gained a lot of knowledge about different countries and cultures and I do have a sense of linguistic differences. Thank you for taking the time to read through my overview. Hope to hear from you soon. Charlotte Duraes
    vsuc_fltilesrefresh_TrophyIcon Email
    English to Swedish Translation
    Skype
    Google
    Hospitality
    Administrative Support
    Microsoft Office
    Customer Service
    Dropbox API
    Email Communication
    Swedish
    Portuguese
    Light Bookkeeping
    English
  • $14 hourly
    Professional, responsible, and dependable! I am a Certified Guest Service Professional and student doctor with four years of experience in the customer care field as a Customer Account Executive in insurance and Manager in the hospitality industry. I am goal-oriented and seeking career advancements. Having completed three years of medical school has also provided me with ample exposure to the medical field. Working with patients has significantly increased my patience and empathy, and overall concern for the betterment of the holistic individual. As an employee in the customer service department at a US call center, I was trained to use positive language, clear communication, and interpersonal skills. These attributes have aided me in providing stellar service at all levels, ensuring customer needs were met. Additionally, I possess a keen eye for detail and have a knack for aiding clients with conflict resolution through active listening and empathy! To complement my knowledge and allow me to diversify my skills, I have completed the following courses: Content Writing E-commerce Copywriting SEO Fundamentals Social Media Content Strategy Digital & Viral Marketing Brand Strategy And Design for Small Businesses Shopify Fundamentals WordPress Website Building
    vsuc_fltilesrefresh_TrophyIcon Email
    Customer Satisfaction
    Administrative Support
    Customer Service
    Reputation Management
    Copy Editing
    Proofreading
    Customer Support
    Email Communication
    Copywriting
    Content Writing
    English
    Phone Support
    Article Writing
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