Key Responsibilities:
Administrative Support:
Managed executive calendars, scheduled meetings, and coordinated travel arrangements, ensuring efficient time management and prompt communication.
Organized and maintained electronic files, prepared documents, and managed correspondence via email and other communication platforms.
Customer Support:
Provided first-line customer service support, answering inquiries, resolving issues, and escalating complex cases to appropriate departments.
Monitored and responded to client emails and messages, ensuring a high level of satisfaction and timely resolution.
Project Management:
Assisted in planning, executing, and monitoring projects, ensuring milestones were met on time and within budget.
Coordinated with team members to streamline workflows, manage deliverables, and maintain project documentation.
Social Media Management:
Managed social media accounts, scheduled posts, responded to comments and messages, and monitored engagement analytics.
Developed content strategies and assisted in creating and curating content to enhance online presence.
Data Entry & Management:
Inputted and updated data in various databases and CRM systems with high accuracy.
Compiled reports and analyzed data to provide insights and support decision-making.
Financial Management:
Handled invoicing, payment tracking, and expense reporting, ensuring accurate financial records.
Assisted in budget planning and monitored expenditures to stay within allocated budgets.
Research:
Conducted online research for various tasks, including market research, competitor analysis, and sourcing vendors.
Compiled findings into reports and presentations to support business strategies.
Client Relations:
Built and maintained positive relationships with clients by ensuring their needs were met with professionalism and efficiency.
Scheduled and attended client meetings, taking detailed notes and following up on action items.
Key Achievements:
Streamlined scheduling processes, reducing appointment conflicts by 30%.
Improved customer response times by 50%, leading to a 20% increase in client satisfaction ratings.
Developed a content calendar that increased social media engagement by 40% over six months.
Successfully managed multiple projects simultaneously, leading to the timely completion of all projects with a high level of client satisfaction.
Skills:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Asana, Trello, and Slack.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to multitask and prioritize effectively.
High attention to detail and problem-solving abilities.
Adaptable and quick to learn new tools and technologies.
Excel VBA
Microsoft SharePoint
Microsoft Power BI
Project Management
SQL Programming
MySQL
Visual Basic for Applications
IBM Db2
SQL
System Automation
PostgreSQL Programming
Job Control Language
COBOL
Business Process Automation
Microsoft Excel
