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Rating is 4.7 out of 5.
4.7/5
based on 540 client reviews
  • $60 hourly
    • 5.0/5
    • (50 jobs)
    With most SaaS products following a subscription model, customer churn is the biggest threat to a successful business. Clear, concise, and user-friendly documentation can make the difference between a customer who is frustrated and unsubscribes from your product or a customer who feels they understand your product and can't imagine using another. The best product in the world won't sell if no one understands how to use it. My specialization is in creating approachable, clean, and visual-heavy end-user documentation for SaaS products. Whether you need a couple of new features documented in an already existing style, or you're looking to have someone build your help center and documentation from the ground up, I have the experience to help. My professional experience in IT has made me familiar with and adaptable to all kinds of different software. I have a proven ability to quickly learn and synthesize software systems into an easy-to-understand format for new users. Any project always starts with extensive research and collaboration to ensure the material is complete and accurate at the end of a contract. I look forward to speaking to you about your SaaS product and documentation needs! Writing Specialties: • User Guides for SaaS • Structuring Help Desks and Knowledge Bases • Help Desk Articles • Knowledge Base Articles • How-To Articles • FAQs • Tutorials
    Featured Skill FAQ
    Online Help
    Help Desk Software
    User Guide Writing
    Copywriting
    User Manual
    Tutorial
    Editing & Proofreading
    Help System
    Technical Documentation
    Technical Writing
    Instruction Manual
  • $40 hourly
    • 5.0/5
    • (44 jobs)
    You'll get a clear, concise, and user-friendly documentation for your software product when you work with me. I write user guides, knowledge base articles, technical manuals, API documentation, "how to" articles, SOPs, and other similar documentation. TOOLS / PLATFORMS USED: KB Hosting Platforms: Intercom, HelpScout, Product Fruits, Salesforce Productivity/Collaboration Apps: Confluence Jira, Trello, Notion, Monday.com, Azure DevOps, Slack Content Writing: Markdown, Docs-as-Code, MadCap Suite, Google Workspace, Microsoft Office Programs Media Content: Photoshop, Canva, Filmora
    Featured Skill FAQ
    Salesforce
    MadCap Software
    Markdown
    Intercom
    Zendesk
    Training Materials
    Instruction Manual
    Procedure Development
    User Manual
    Software Documentation
    How To
    API Documentation
    Technical Manual
    Technical Documentation
  • $30 hourly
    • 4.6/5
    • (64 jobs)
    A Senior Technical Writer with over 10 years of international experience. Specializes in Software Documentation, User Manual, Online Help Systems, Knowledge Base, Mark Down Documentation, and Help Centers. - Proficient in Microsoft Office applications, Help & Manual 7 and Adobe Photoshop, Google Docs, Google Sheets and other documentation apps. - Expert in Knowledge Base/Help Center Management using Freshdesk, Zendesk, Notion, Intercom, HelpScout, GitBook, and WordPress.
    Featured Skill FAQ
    Notion
    Software Documentation
    Technical Documentation Management
    Online Help
    User Guide Writing
    Zendesk
    Email Support
    Freshdesk
    Intercom
    User Manual
    Technical Documentation
    Procedure Development
    Technical Writing
    Instruction Manual
  • $38 hourly
    • 4.5/5
    • (90 jobs)
    An excellent technical writer, online researcher, and electronics and computer engineer. Over 20 years experience in ICT systems administration and support, server installations, wired and wireless networking, internet technologies, remote assistance, website design. data analysis, IoT, Robotics, Artificial Intelligence, and more. Experienced in electrical and electronics installations, control, testing, maintenance, and repairs.
    Featured Skill FAQ
    Content Writing
    Technical Analysis
    Article Writing
    Technical Writing
    English
    Engineering & Architecture
    Website Content
    Technical Documentation
    Energy
    Editing & Proofreading
    Blog Content
    Fact-Checking
  • $60 hourly
    • 4.9/5
    • (42 jobs)
    My goal is always to make training, documents, and procedures less convoluted and more user-centered. I am also a learning enthusiast with the drive to learn as much as I can in this lifetime, so I enjoy working on a variety of projects under different difficulties, industries, and lines of business. I have partnered with are variety of organizations from Fortune 500 companies (including Boeing, Southwest Airlines, Bank of America, Wells Fargo, Capital One, and more) to start ups (including Mosa Mack Science, SmartMoving, ResultMaps, and more) for training development, technical writing, copy editing and proofreading, copywriting, instructional design, and UX/CX projects.
    Featured Skill FAQ
    UX Writing
    Elearning LMS Consulting
    Employee Training
    Copy Editing
    Training Online LMS
    Adult Education
    Technical Writing
    Instructional Design
  • $48 hourly
    • 5.0/5
    • (38 jobs)
    Experienced writer, documentation specialist and translator. Skills include: Blogging - for SEO, inbound marketing Content and copywriting - technical guides, lesson write-ups, web copy, knowledge bases Editing and Proofing - webcopy, manuals, books, Amazon product descriptions UX Writing - microcopy, voice and tone guidelines Translation - Spanish/English Website design - Wix websites with focus on content and UX
    Featured Skill FAQ
    Editing & Proofreading
    Castilian Spanish
    Blog Writing
    Content Writing
    Website Copywriting
    Content Editing
    Web Design
    Technical Writing
    User Manual
    UX Writing
    Tutorial
  • $20 hourly
    • 4.8/5
    • (25 jobs)
    TECHNICAL WRITING, CONTENT WRITING, PROOFREADING, COPYWRITING, COPYEDITING, RESUME WRITING, COVER LETTER WRITING, LINKEDIN OPTIMIZATION, SOFTWARE DEVELOPMENT AND CUSTOMER SERVICE: I am a native English speaker with a strong passion for writing. The idea of writing was borne out of my inbuilt desire and passion for writing, and writing has become second to none for me. I can create educative and engaging contents that you need to attract your target audience. I write quality blog posts, articles, technical documentations, training manuals, user manuals, user guides, business proposals, resume, cover letters and educational contents. My areas of expertise include: Information and Communication Technology, Artificial Intelligence, Machine Learning, Data Science, Cyber Security, Software Development, API and Software Documentation, Blockchain, Business Entrepreneurship, Customer Service, Health and Fitness, Pets and Pets Care, SEO (Search Engine Optimization), Sales and Marketing. I have a high level of dynamism in several fields. I have more than 10 years working experience in the capacity of a Web Developer, Technical Support Officer, Customer Service Executive and a Technical Writer. I am proficient in using tools such as WordPress, Shopify, WIX, Adobe Acrobat, Microsoft Office Applications (MS Word, MS PowerPoint, MS Excel and MS Access), Ubuntu, PHP, Laravel, C#, JavaScript, Python, CSS, HTML, Sass, JSON, Bootstrap, Nodejs, REACTJS, EXPRESSJS, MongoDB, MYSQL, Apache, Agility CRM and Zendesk. Exploit my vast experience and competence in writing, and derive the immense benefits that come with it. You will find that my composition of grammar and rhetoric are excellent, my writing is clear and easy to understand. I understand that aside competence, integrity is a vital quality that is desired of a freelancer. I do not compromise my integrity; it is something that I put first in everything I do. My work is original and timely, and I give my best in everything that I do. Kindly check my curriculum vitae, portfolio of work and what my clients had to say about their experience working with me for your perusal. Thank you and I look forward to a positive partnership with you.
    Featured Skill FAQ
    Customer Support
    Data Analysis
    CSS
    Sass
    JavaScript
    Node.js
    HTML5
    HTML
    React
    PHP
    Technical Writing
    Tutorial
    API Documentation
  • $16 hourly
    • 4.9/5
    • (105 jobs)
    Experience is the best teacher, as they say - 15 years of solid experience in the challenging but fun world of IT. My career started from humble beginnings. From Computer Teacher to IT Department Head - this is how I gained my experience and skills. I did not stop learning new things. I kept on pushing my limits and comfort zones. I want to end my brief overview with, "If you chase excellence, success will chase you." Hire me and you will never regret it :)
    Featured Skill FAQ
    Computer Network
    User Manual
    Computer Maintenance
    Microsoft Office
    Information Security Awareness
    Software Documentation
    Video Editing & Production
    Computer Hardware Installation
    Hardware Troubleshooting
    Adobe Premiere Pro
    Website Content
    Content Writing
    User Guide Writing
    Article
  • $15 hourly
    • 5.0/5
    • (39 jobs)
    Upwork 3% Top Rated Plus Freelancer | 5+ Years Experience | 39 Successful Projects | 2800+ Hours of Work on Upwork | Front-End Web Development | Technical Writing | SEO-Driven Content Creation With over 5 years of professional experience and recognition as a Top-Rated Plus Freelancer (top 3% on Upwork), I specialize in front-end web development, technical writing, and SEO-driven content creation. My areas of expertise include crafting engaging blog posts, articles, and technical documents, with a strong focus on technology, programming, and digital strategy. I'm highly experienced in writing SEO articles, understanding keywords, and working with tools like Yoast and other WordPress plugins to optimize content for search engines. My ability to conduct in-depth research on unfamiliar topics ensures I deliver high-quality, tailored content that meets diverse client needs. I have worked with IT companies to boost their website traffic and visibility through effective SEO strategies and well-researched, engaging content. I have experience writing website copy, product descriptions, technical reports, and software documentation. My portfolio also includes API integrations, responsive design enhancements, and UI/UX improvements to elevate user experience. Why Work With Me? Once I get a project, I put my complete effort into it and do it wholeheartedly. I always deliver more than expected. I am quite responsive, and I look to build a strong and long-term relationship with the client. I am very honest with my clients, and I keep things transparent. Feel free to contact me.
    Featured Skill FAQ
    Web Development
    Front-End Development
    Content Writing
    JavaScript
    Software Documentation
    Blog Writing
    Tech & IT
    Website Content
    Technical Writing
  • $10 hourly
    • 4.9/5
    • (105 jobs)
    I am a Christian, faith-driven professional prepared to contribute US$ 1 MILLION to your ARR. I have 8 years of B2B sales experience through Upwork (selling to startups). When it comes to selling SaaS products, I have ~10 months of experience working with 4 different startups. See my employment history section to understand all my sales engagements. If you are looking for a sales-hungry hunter who will grind with you for at least 2 years, I am the right fit. If you are here because I sent you a proposal, know that I think yours could be the startup I will call home for a long time. I am also an ex-founder with a world-class understanding of sales, marketing, product design, GTM strategy, and business operations. The million-dollar question is: does your SaaS have the potential to scale past U$1 MILLION ARR? If you are still reading and you think the answer to my question above is ‘yes, ’ please reach out so we can see if we are a fit for each other. I am a former karate fighter. At my peak, I was invited to attend a global Olympics qualifier tournament for the Paris 2024 Olympics. I always appreciate the opportunity to compete at the highest level. That is all I am looking for from my tech sales career.
    Featured Skill FAQ
    Lead Qualification
    Lead Generation
    Business Development
    Sales Development
    Sales
    Copywriting
    Tech & IT
    Customer Onboarding
    Customer Experience
    Customer Engagement
    Customer Service
  • $119 hourly
    • 4.8/5
    • (233 jobs)
    Experienced, team player, good communicator. Effective problem solver. Data scientist and machine learning programmer and engineer. Mathematics degree and MBA. Experience building predictive models and doing regression analysis and clustering. Knows how to install, configure, and load data into different Big Data and SQL databases. Experienced with data warehouses. Knowledge of UNIX systems administration. Some projects: ✔ Sales Forecasting with Keras Developed a deep neural network in Keras to predict monthly sales for a retail chain using historical sales, promotions, and economic indicators. Implemented feature engineering and regularization techniques to improve model robustness. Achieved significant improvements in forecasting accuracy, supporting better inventory planning. ✔ Equipment Failure Prediction with PyTorch Built a PyTorch-based neural network to predict equipment failures in a manufacturing plant using sensor data and maintenance logs. ✔ Invoice Document Classification using Transformers Fine-tuned a transformer-based model (using Hugging Face Transformers) to automatically classify scanned invoice documents by vendor and type. ✔ Image-Based Defect Detection with Neural Networks Engineered and trained a convolutional neural network to detect surface defects in industrial products from high-resolution images. Leveraged both Keras and PyTorch frameworks to compare model performance and optimize for speed and accuracy. ✔ Machine Learning Textbook Authored Machine Learning programmer’s guide, explaining algorithms for linear/logistic regression, probability distributions, and neural networks using Keras and scikit-learn. Included practical examples for K-means clustering and classification, tailored for developers transitioning into data science. ✔ Teach Python, Keras, PyTorch, Statistics For two years I have been teaching Ukrainian university and college students neural networks, matplotlib, Pandas, Numpy, Keras, statistics, and PyTorch. I do this 2 hours per week, free.
    Featured Skill FAQ
    NodeJS Framework
    TypeScript
    Node.js
    Article Writing
    API Documentation
    Technical Documentation
    API
    Writing
    Technical Writing
    User Manual
    ChatGPT
    Python
    Machine Learning
  • $65 hourly
    • 5.0/5
    • (15 jobs)
    🔹 Transform Your Information Overload into Streamlined Success! Lost in a sea of documents, training materials, and work instructions? Dive into calm waters with my expertise in document organization and information updating. I take your chaotic piles of papers (digital preferred 📁) and metamorphose them into streamlined, comprehensive, easy-to-understand masterpieces. 📅 Your project won't collect dust on my desk - I'll actively engage with it every Friday, Saturday, and even some Sundays. Rest assured, you won't be kept in the dark. Look forward to my weekly progress reports that keep you in the loop. 🏆 My ultimate goal? Your project's resounding success - nothing trumps this! 🚀 Supercharge Your eLearning Journey With specialties in: • Transforming PowerPoints and other documents into immersive, interactive eLearning experiences via Adobe Captivate or Camtasia. • Organizing copious amounts of information into streamlined Outlines, engaging Storyboards, and effective authoring tools of your choice. • Uploading and managing SCORM on any LMS. 🖊️ Polish Your Documents with Technical Writing Skills Here's what I bring to the table: • Crafting comprehensive Table of Contents, lists of Figures and Tables. • Morphing complex, hard-to-read content into digestible, easy-to-read formats. • Implementing page numbering, templates, headers, and footers for a professional touch. • Creating an easy-to-navigate index. • Fixing, editing, and adding visuals that complement and enhance your content. • Making future edits a breeze! Together, we'll turn your documentation chaos into an organizational triumph!
    Featured Skill FAQ
    Articulate Storyline
    Procedure Documentation
    Technical Manual
    User Technical Training
    Compliance Training
    Procedure Manual
    AppSheet
    Adobe Captivate
    Instruction Manual
    Procedure Development
    Technical Documentation
    Technical Writing
    Training Materials
    Camtasia
    User Manual
  • $25 hourly
    • 5.0/5
    • (24 jobs)
    ★ Are you looking for a guy who is capable of building a successful Shopify store that coverts well? ⤑ I’m here to offer my 5 years skill in ecommerce through Shopify from building the site, integration with apps, marketing and optimizing for conversion. You know, there’s one thing that’s common among all online stores owners? Traffic can be bought, it's not the issue - getting them to convert is, and keeping up your customer retention is their biggest challenge. No matter if they have beautiful site designs or are full of shiny features, it doesn't mean it's converting. It all boils down to these top 3 things: product, market, offer. If you missed to developed these things, sooner or later your store will die out. I know that you want your ecommerce store to be successful! And I’m here to help you. So here are my superpowers: ⤑ Build high conversions Shopify stores ⤑ Develop and create Great product copies and description ⤑ Optimize your funnel to maximum conversion ⤑ Shopify Theme Customizations and Apps Integration ⤑ Facebook Ads and Google Ads ⤑ Produce high converting Image and Video Creatives Oh, and here’s what working with me means: ☞ Clear step by step action plans ☞ All the ecommerce service that I provide is based on my 5 year knowledge in developing clients ecommerce business in different platforms. ☞ The system and workflow that I follow is been polished for years. That means I can work straight to what you need in your business and have a clear plan of actions on working with them. ☞ Every single client I work with, no matter the size of the store is, I make sure that I deliver the best possible results I can produce. ☞ I am all ears. Whatever you need, I am flexible and adaptable. If you find any issues, I’ll be there to fix them as fast as I can. In other words, I’ll take care of your business as if it's my own! If you are still thinking - have a look at my Portfolio and Client feedbacks. Let my work speak for me! Shall we begin? REVIEWS ⭐︎⭐︎⭐︎⭐︎⭐︎ “Richie is a complete professional. He really has a deep knowledge of Zendesk and has a broad knowledge of customer service. I am very lucky that I met him and I plan on doing some additional follow up work with him. Highly recommended!” — Client “We received a highly customized Zendesk and training on its use. Very happy with the quality of service Richie provided. We will use him to support any future technical implementation of our Zendesk. Richie bought us much Zen.” — TwoHandsOne “Great elancer, fast and accurate. Recommended!” — Client
    Featured Skill FAQ
    End User Technical Support
    Incident Management
    Facebook Ads Manager
    Software
    Instruction Manual
    Technical Writing
    Helpdesk
    Virtualization
    Freshdesk
    Zendesk
  • $60 hourly
    • 4.9/5
    • (75 jobs)
    Technology is my passion! I have had many roles within the technology field since I received my Computer Science degree in 2007. My experience includes 16 years of Project Management, 10 years of Quality Assurance (includes management), and 16 years of System Analysis. I love working with companies all around the world and helping to increase project efficiency by having great communication and organization skills while utilizing a lean mentality.
    Featured Skill FAQ
    Project Scheduling
    Project Management
    Technical Writing
    Business Analysis
    QA Management
    Software QA
  • $35 hourly
    • 4.8/5
    • (64 jobs)
    • 10+ years of experience in writing and editing technical articles, blogs, and documents, including newsletters, presentations, proposals, user and installation guides, and various web content. • Experience with various coding languages, including Java, Python, and C++. • Extensive catalog of work published by various online outlets, including Techzillo, CostHack, FlightDeck, and many noncredit ghostwriting publications. • Excellent at researching and collaborating with experts and team members to gather information, identify relevant data and audiences, and deliver high-quality documents and content. • Efficient at overseeing large projects and teams, planning and prioritizing work, identifying relevant data and audiences, and delivering high-quality content. • Strong research capabilities and a versatile writing style that allows for the creation of several different types of high-quality content, including website copy, blog posts, articles, end-user documentation, YouTube scripts, podcasts, and more. • Fast learner with a background in computer science with outstanding listening, verbal, and written communication skills and an ability to manage multiple tasks and deadlines. • Additional skills include web design, game design, and software engineering. Authoring Software: Microsoft Office Suite, Google Docs, Google Sheets, Adobe Acrobat, Visio Source Control: Git, GitHub Content Management: WordPress, Wix, Notepad++, HTML, JSON, Java, SQL
    Featured Skill FAQ
    Software Design
    Content Research
    Java
    Game Design
    Documentation
    Content Creation
    Content Writing
    Blog Writing
    Blog Content
    Microsoft Excel
    Website Content
    Microsoft Word
    Fact-Checking
    Technical Writing
  • $50 hourly
    • 5.0/5
    • (40 jobs)
    I specialize in researching, writing, and editing technical content for various industries (engineering, IT, science, software, business, finance, and many others). My extensive background in engineering will bring value to your project, and my writing will allow you to stand out from your competitors. I have collaborated with numerous high-end clients in my career, including the following: - Progressive Automations (Linear Actuator Company) - Sensible Digs (DIY/Renovations Online Blog) - KLAZ Robotics (Robotics Start-Up) - RESLAM (Security Software Technology) - Xometry Europe (On-Demand Manufacturing) - PivIT Global (IT Services) - Q4 Inc. (Investor Relations Tools and Services) - Stellenbosch University Research Department (Top 3 Universities in South Africa) I have over seven years of industry experience writing multiple technical subject matters in various formats (API/SDK documentation, user manuals, help sites, research reports, website articles/blogs, and White Papers). I graduated with distinctions as a Mechatronic/Robotic Engineer and furthered my studies by completing a master's degree, with distinctions, in Mechanical Engineering. Furthermore, during my studies, I became a lecturer and writing lab consultant to help bachelor's and Ph.D. students excel with their writing assignments, theses, and academic publications. ============= WHY CHOOSE ME OVER OTHER FREELANCERS? ============= Value: My focus is on providing value and earning trust. I take customer satisfaction very seriously, so I will always do my best to ensure projects are completed on time and with the highest quality. Delivery: Over-delivering on projects is essential to my work as a freelancer. My focus is on giving more than what I expect to receive. I take pride in knowing that clients will come back for help with future projects. Revisions: I provide unlimited revisions on writing – free of charge! Just another way I ensure 100% client satisfaction. If you are looking for a freelancer who will go the extra mile to ensure you receive the highest quality technical writing, then let's chat!
    Featured Skill FAQ
    Academic Editing
    Copywriting
    Article Writing
    Proofreading
    Academic Writing
    Academic Proofreading
    Fact-Checking
    Technical Documentation
    User Manual
    Technical Writing
    Editing & Proofreading
  • $80 hourly
    • 5.0/5
    • (72 jobs)
    Hi! I am a technical writer and project manager with more than 10 years of experience working for one of the Fortune 500 companies: Hewlett-Packard Enterprise. I love to write in an accessible style, to break down difficult subjects and make them fresh, relevant, and engaging. My diverse background has allowed me to write engaging content on a variety of subjects including Docker, Kubernetes, DevOps, Microservices, blockchain, cryptocurrencies, and IT monitoring, . Once I take on a project I commit to it fully. Whatever format you require for your content, I will bring it to life - ahead of your deadline. Here are a few testimonials from some of my clients for you to consider: “It was a pleasure working with, Andrei. He was quick to respond to messages and delivered as expected. He has a great eye for detail” "We have just finished checking your article and the Engineers were delighted with your writing. They were commenting on your high knowledge about the topic and which could be the next topic to repeat such a great performance. Congratulations! " “Thanks so much for the article. I have just one thing to say: so good you are! This article was fantastic. Amazing job! The examples and the links were very well connected with the text. And, even my English is not good enough, I understood the meaning of the text without effort. I am so happy with the result.” "I liked that you gave advice about which tool to choose depending on the needs. It gives a strong personality to the article. Congratulations on that idea." "Andrei has done a great job with his blogs. He always meets deadlines and his material is fresh, current & interesting to read. I would highly recommend him & I plan to use him again in the future." "Work efficiently! He is great" "Did a great job and met the deadline given. I will work together again" "Completed quickly and to a high quality. Will definitely work with Andrei again!" "The Engineers replied to me with the results of your article. Everybody (me too) is happy with your performance. You are creating amazing articles."
    Featured Skill FAQ
    PaaS
    Technical Documentation
    API Documentation
    Artificial Intelligence
    Blockchain
    Containerization
    Markdown
    DevOps
    AWS Lambda
    Docker
    SaaS
    Bitcoin
    Kubernetes
    Software
    Cryptocurrency
    OpenAPI
    Swagger
    Technical Writing
  • $64 hourly
    • 5.0/5
    • (7 jobs)
    Customers, support teams, marketing, and other business stakeholders all have different documentation needs. My goal is to help brand new users find their way, and internal teams stay on top of product updates and best practices. I care deeply about people’s experiences when interacting with both products and the companies that create them. We can’t make assumptions about what is intuitive to people, and I believe it’s key to support them as they are getting started, trying to do something new, or when things don’t make sense. Having spent over a decade developing materials for applications and software-as-a-service, I can provide understanding, clarity, and thoughtful user experience. My background in software product and project management provide an insider perspective on what businesses and customers are looking for and how development teams operate. These skills also help me stay organized and communicate with stakeholders. I have experience working with startups, nonprofits and enterprise organizations, and work well with teams of different backgrounds whether co-located or distributed globally. ____________ MY SERVICES ____________ • How-to articles and quick start guides for end-users and customer-side administrators • Knowledge base and help center development and maintenance • Internal documentation for account managers, customer service reps, and product teams • Release notes for business stakeholders and customers • Evaluation of existing resources and materials • Interface labeling to aid clear and consistent user experience • Style guides, templates, and defined term libraries for uniformity and polish • Expertise in Confluence, Jira, Zendesk, Snagit, Lucidchart, O365, Google Workspace, Markdown, HTML and more _________ OUR PARTNERSHIP __________ I like building long-term relationships with my clients. We can get comfortable working together and I can provide better support with gained product expertise and institutional knowledge. This can be for regular release-cycle updates, long-term projects, or as-needed smaller deliverables. To give you lots of flexibility to use my time as needed, responding to changing priorities in dynamic environments, I work by the hour with a set number of hours each week (rather than fixed price projects). I'll commit 10-20 hours to you, in turn asking you to provide me a minimum of 10 hours of work per week. I can accommodate hours to overlap with various time zones, with availability from 13:00–23:00 UTC. Please have a look at my Upwork portfolio to see documentation, articles, and training materials illustrating some of my experience, and let me know if you have any questions.
    Featured Skill FAQ
    Online Help
    Zendesk
    Information Architecture
    User Guide Writing
    Markdown
    Knowledge Management
    User Experience
    Software Documentation
    Atlassian Confluence
    User Interface Design
    Release Notes
    Instruction Manual
    User Manual
    Technical Documentation
  • $60 hourly
    • 5.0/5
    • (19 jobs)
    As a Design Engineer I've honed my expertise in product conceptualization, manufacturing design and product R&D working for both; employers and freelance clients. Thanks to my background in Mechatronics I've also designed and implemented electromechanical systems in many products while performing cost-analyses and collaborating with cross-functional teams to well-suit all products within customers needs. I'm well experienced in developing 3D models (SolidWorks), Photorealistic renders, 2D shop drawings as well as customer-facing documentation. Please refer to my Technical Writing profile for more information regarding my expertise with Technical Documentation.
    Featured Skill FAQ
    Instruction Manual
    Product Design
    CAD
    2D Drafting
    SolidWorks
    3D Modeling
    3D Design
    3D Rendering
  • $20 hourly
    • 5.0/5
    • (47 jobs)
    I specialize in crafting precise, user-centric content that bridges the gap between technical complexity and reader understanding. My expertise spans creating user manuals, detailed product descriptions, technical proposals, and comprehensive documentation tailored for diverse audiences. With a knack for clarity and attention to detail, I ensure that your content is structured, informative, and aligned with industry standards, helping businesses communicate effectively with their target audiences. With a sharp eye for detail and proficiency in spreadsheet tools like Excel and Google Sheets, I bring accuracy and efficiency to your data management needs. Whether it's organizing datasets, creating visually compelling dashboards, or generating insightful data visualizations, I ensure seamless handling of information. From small projects to complex systems, my approach guarantees reliable and actionable results tailored to your requirements. Transforming ideas into engaging social media content is my forte. I manage social media platforms, develop creative posts, and craft articles or blog content that resonate with your audience. My goal is to boost your online presence through thoughtful strategy and impactful content, ensuring that your brand remains relevant and relatable in the fast-paced digital landscape.
    Featured Skill FAQ
    Visualization
    Data Analysis
    Bookkeeping
    Content Strategy
    Sales Writing
    SEO Content
    Landing Page
    Copywriting
    Scriptwriting
    Microsoft Excel
    Website Content
    Content Writing
    Administrative Support
    Data Entry
    Technical Writing
  • $40 hourly
    • 5.0/5
    • (26 jobs)
    Reduce your customer and developer support tickets by 40% with rock-solid technical content & API docs. I help SaaS, DevOps, cybersecurity, and enterprise companies create well-structured, easy-to-understand documentation that improves user experience, onboarding, and retention. As a Technical Writer with over 5 years of experience and a solid background in Software Development, I specialize in simplifying complex technical concepts for developers, IT teams, and non-technical users alike. What I Can Do for You: – Technical & Developer Documentation: API documentation (Swagger, Postman, etc), SDK guides, integration docs, knowledge bases, and technical FAQs. – Software & SaaS Documentation: User guides, onboarding manuals, troubleshooting guides, Standard Operating Procedures (SOPs), and DevOps documentation. – Cloud & DevOps Writing: SaaS, IaaS, PaaS, cloud security, CI/CD pipelines, microservices, Kubernetes, Terraform, and cloud computing documentation. – Cybersecurity & Compliance Content: Security best practices, compliance guides (SOC 2, ISO 27001), threat modeling, and incident response copies and documentation. – Web3 Content: Whitepapers, API & product documentation, smart contract documentation, and crypto research reports. Services Covered: – Technical Writing, API Documentation, Software Documentation, Developer Documentation, Business Writing, Instruction Manuals, Release Notes, Proofreading, Business Requirements Documents, and Content Writing. Why Choose Me? ✅ SEO-Optimized & Structured Documentation – I write content that boosts searchability and enhances user retention. ✅ Deep Technical Knowledge – Strong background in JavaScript, Python, SQL, MongoDB, APIs, and software architecture. ✅ Experience with Industry-Leading Tools – Markdown, Visio, Docusaurus, Lucidchart, Swagger, Postman, Git, Jira, Confluence, MadCap Flare, Sphinx, Microsoft Office applications, and lots more. ✅ Proven Track Record with Startups & Enterprises – Worked with SaaS companies, enterprise IT, fintech, and blockchain startups. ✅ Detail-Oriented & Research-Driven – Every deliverable is fact-checked, well-structured, and tailored to your audience. ✅ Detail-Oriented & Research-Driven – Every deliverable is fact-checked, well-structured, and tailored to your audience. Let’s work together to create documentation that drives product adoption, simplifies onboarding, and enhances user engagement. Send me an invite, and let’s discuss your project!
    Featured Skill FAQ
    Tech & IT
    Visual Presentation Design
    ChatGPT
    Editing & Proofreading
    RFP Writing
    Proposal Writing
    Markdown
    Content Writing
    Software Documentation
    User Guide Writing
    Copywriting
    OpenAPI
    Technical Documentation
    API Documentation
    Technical Writing
  • $65 hourly
    • 4.9/5
    • (18 jobs)
    Hello! Thank you for taking the time to look at my profile. Contact me if you need to create helpful and searchable documentation for your applications, cloud services, or APIs. I am proficient with the following tools: Markdown, VuePress, Jira, Confluence, Postman, Swagger, ReadMe, Stoplight, Google Workspace, Microsoft Office, and others. Please look at the portfolio section below for examples of my work. I look forward to working with you.
    Featured Skill FAQ
    Technical Writing
    Writing
    Software Documentation
    Technical Translation
    Translation
  • $25 hourly
    • 5.0/5
    • (14 jobs)
    Dedicated software technical writer with a proven track record in creating diverse documentation in a variety of fields for different audiences. My proficiency includes creating: - User guides 📚👥 - Instruction manuals 📘🔧 - FAQs ❓💡 - Release Notes 📈 - Standard Operating Procedures 📋👩‍💼 - Software Requirements Specifications 📄🔍 - Business Requirement Documents 📁🏢 - Use Cases, User Stories, and User Epics 📝👩‍💻 I offer more than just writing ✍️. With hands-on experience in software QA and manual testing, I ensure the practicality and accuracy of documentation. I have worked on documentation for like - Accounting software 💼🧾 - Manufacturing execution software ⚙️👨‍🏭 - Enterprise sales processing software 💰📈 - Mobile apps 📱🌐 This background enriches my ability to develop documentation that truly syncs with the software's functionality . I aim to enhance our collaboration by leveraging cutting-edge technologies I've acquired during my professional journey, such as MadCap Flare, MadCap Central, SharePoint, Salesforce, Zendesk, Azure DevOps, and Jira. I prioritize understanding the user's perspective, delivering documentation that drives customer success. In addition to my technical writing skills, I uphold client satisfaction, maintaining a high level of confidentiality, ethics, integrity, and respect in all my work. Feel free to reach out to explore how I can contribute to your project's success 🚀🔝. Your journey matters, and I'm here to support it.🙌
    Featured Skill FAQ
    Salesforce
    Microsoft SharePoint
    MadCap Software
    User Experience
    Zendesk
    User Technical Training
    Software Documentation
    Technical Documentation Management
    Software QA
    User Guide Writing
    Software Testing
    Technical Writing
    User Manual
    Technical Documentation
  • $45 hourly
    • 5.0/5
    • (14 jobs)
    🚀 Mastering Words and Technologies to Craft Your Future in Documentation 🚀 I'm an experienced tech writer who is passionate about technical product and engineering content. What I Offer: 📖 Expert Documentation: Mastery in creating in-depth product manuals, comprehensive product development documents, API and SDK documentation, white papers, and technical reports. 📚 Knowledge Base and FAQs: Developing accessible and informative knowledge bases and FAQs to enhance user understanding and support. 🔍 Compliance and Quality Documentation: Ensuring that all materials are informative and adhere to relevant standards and best practices. 🌟 Training Material Development: Crafting engaging and educational training materials for diverse audiences. ✏️ Editing and Localization: Providing top-notch editing services and adapting content to suit different regional and linguistic requirements. 🧭 Content Strategy, Consultation, and Management: Offering strategic guidance, consultation, and management to streamline your content development process and team. Why Choose Me? 🎯 Quality and Precision: My commitment is to deliver top-tier content that is accurate, clear, and understandable. ⏰ Efficient and Reliable: Understanding the importance of deadlines, I guarantee timely project delivery without sacrificing quality. 💡 Collaborative Approach: Believing in a partnership mindset, I work closely with clients to understand their unique needs and customize my services accordingly. 💻 Technical Proficiency: Proficient in a wide range of tools and technologies, including Markdown, HTML, XML, JSON, YAML, CSS, JavaScript, GoLang, Python, C++, C#, Visual Basic, PHP, SQL, Swagger, Postman, various documentation platforms (Notion, Confluence, Readme.io, Redocly, Slate, GitBook, GitHub, OxygenXML, Madcap Flare), design tools (Photoshop, InDesign, Figma), project management tools (JIRA, Asana, Trello), and many more. This extensive toolkit enables me to adapt to your specific project needs efficiently. Whether you are a startup looking to develop user manuals for your new product or an established company needing to update or refine your technical documentation, I am here to help. Let's connect and get started! (idodocs.com)
    Featured Skill FAQ
    Online Help
    Content Localization
    Content Audit
    Content Editing
    Content Research
    Content Management
    Procedure Documentation
    Process Documentation
    Software Documentation
    Product Documentation
    Documentation
    User Manual
    API Documentation
    Technical Documentation
    Technical Writing
  • $80 hourly
    • 5.0/5
    • (77 jobs)
    Hello! If you need something explained, look no further! I've been a tech writer and trainer since 1998, starting out mainly with 3D modeling applications. This was how I combined my background in CAD and civil engineering with my talent for explaining how to get things done. I've self-published numerous books and other materials on SketchUp and LayOut, covering all basic through advanced topics. Several of my books focus on specific industries such as interior design, entertainment design, and 3D printing. Over the last several years, my instructional work has grown to include numerous projects involving tech writing, explainer scripts and videos, and knowledge base systems. I've developed a wide-ranging documentation portfolio, including graphic design, project management, data analysis, educational games, online store optimization, social media ad campaigns, WordPress, broadcasting, email marketing, 3D modeling apps, and more. If you need clear and concise explanation of your app, SAAS, or platform, please be in touch!
    Featured Skill FAQ
    Microsoft Word
    Instructional Design
    Camtasia
    Technical Editing
    Adobe FrameMaker
    Google Docs
    Corel Paint Shop Pro
    Technical Writing
    OpenOffice
    SketchUp
  • $45 hourly
    • 5.0/5
    • (92 jobs)
    Why work with me? Two reasons. First, you get an expert-vetted professional who cares about the written word and the quality of his client work. Second, I work around your schedule. Some clients prefer weekly check-ins; others want reliable, on-time delivery with minimal oversight. I adapt to whatever works best for you. My writing and SaaS content creation expertise fall into three main areas. ✅ KNOWLEDGE BASE & HELP CENTER CONTENT I create knowledge bases. Expert-level ability to take your help centre library from zero to a robust collection of searchable how-to articles. I'm especially good at figuring out and documenting the user-side of SaaS platforms with minimal client or SME input. Over the past eight years, I've worked on 60+ SaaS tools and have written 1,000+ how-to help articles. I’m familiar with all major hosting platforms like Intercom, Zendesk, Confluence, plus many smaller tools. ✅ EXPLAINER VIDEO SCRIPTING & PRODUCTION I create brand-aligned explainer videos that make onboarding easier and boost product engagement. Perfect for in-app walkthroughs, landing pages, or internal training. ✅ CERTIFICATE & MICRO-COURSE CREATION From new hire onboarding to client education, I design and build targeted certificate courses and learning modules that are easy to follow and easy to remember. I use leading platforms like Absorb and TalentLMS to deliver e-learning content that supports your business goals, whether it’s faster onboarding or smoother client handoffs. ✅ INDUSTRY EXPERIENCE • Programmatic advertising • E-commerce • Marcom • Email marketing • Warehouse management • Data visualisation • CMS • WordPress plugins • Telehealth • Salesforce backup and restore • Online real estate documents • Sports club asset and membership management
    Featured Skill FAQ
    Instructional Design
    Online Instruction
    Elearning Design
    Elearning
    Training Online LMS
    Customer Onboarding
    Training Materials
    Camtasia
    Explainer Video
    Intercom
    User Guide Writing
    SaaS
    Technical Writing
    Instruction Manual
    Technical Documentation
  • $17 hourly
    • 4.9/5
    • (55 jobs)
    Hey there! Thank you for visiting my profile. Explore and learn how I can help you with your documentation system. Let me do the following: ⚡Make your documentation more straightforward to understand. ⚡Transform your YouTube tutorials into written instructions. ⚡Turn your Loom SOP videos into easy-to-understand written manuals. ⚡Take screenshots from videos to elaborate the instruction further. ⚡ Organize SOPs with Google Docs, Microsoft Word, ClickUp, and Notion. so, Trainual, SweetProcess ⚡ Uses Lucid Chart for process flow diagrams. ⚡ Perform web research for standard operating procedures. ⚡Create knowledgebase articles for your business with inclusions of GIFs. I use the following software tools: Agile Oracle Product Lifecycle Management ClickUp Notion. so Slack Dropbox Loom Screen Recording Zoom. Google Docs MS Word GSuite REsimpli Lucid Chart Trainual Greenshot LastPass Grammarly Miro Waybook Asana SystemHUB Zight (formerly CloudApp) Help Scout ChatGPT SweetProcess Talk to you soon, Micheline
    Featured Skill FAQ
    ClickUp
    Research Methods
    Process Documentation
    Proofreading
    Notion
    User Guide Writing
    ISO 9001
    Virtual Assistance
    How To
    Procedure Manual
    Instruction Manual
    User Manual
    Procedure Development
    Technical Writing
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