Hire the Best Financial Reporting Specialists
in Uganda

I’m an accountant and bookkeeper with over eight years of experience helping businesses keep their finances organized, accurate, and stress‑free. My expertise covers the full range of high‑demand bookkeeping tasks — from reconciliations, chart of accounts setup, payroll support, invoicing, expense tracking, and financial reporting to month‑end close. I’m proficient in Intuit QuickBooks, Zoho Books, and Microsoft Business Central, giving clients reliable systems tailored to their needs. I also specialize in industries where precision and compliance are critical: Airbnb, Healthcare, E‑commerce, and Nonprofits. What sets me apart is the blend of professionalism and personality I bring to every project. I deliver the kind of precision that keeps auditors happy and owners confident, while streamlining workflows to save time and money. And yes, I’m a Star Wars fan — so think of me as your Jedi accountant: calm under pressure, quick with numbers, and always fighting for the light side of your balance sheet.

Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert 🔹 Customer Support (Phone, Email, Chat) 🔹 Lead Generation & Sales 🔹 Digital Marketing & E-commerce 🔹 Finance & Bookkeeping 🔹 Project & Admin Management Hi, I’m Zam Kisakye, a results-driven Virtual Assistant with expertise in customer service, sales, lead generation, finance, and marketing. I’ve worked across industries like banking, e-commerce, healthcare, education, and aesthetics, helping businesses optimize workflows, increase revenue, and boost customer retention. I specialize in: ✅ Customer Support & Success – Multi-channel support, CRM management, and retention strategies. ✅ Sales & Lead Generation – Cold outreach, appointment setting, and high-converting sales funnels. ✅ Finance & Administration – Billing, invoicing, reconciliations, and bookkeeping. ✅ Marketing & Social Media – Content scheduling, email/SMS marketing, and engagement strategies. 📌 What I Bring to the Table 🔹 Customer Success & Support ✔ Multi-channel support (Phone, Email, Live Chat, Social Media). ✔ CRM management (HubSpot, Salesforce, Zoho, GoHighLevel). ✔ Customer retention strategies to boost satisfaction and loyalty. ✔ Handling support tickets, refunds, disputes, and escalations. 🔹 Sales & Lead Generation ✔ Cold outreach (calls, emails, LinkedIn DMs) to book high-value appointments. ✔ Nurturing leads via LinkedIn, Facebook, and Instagram. ✔ Sales funnel optimization and lead conversion strategies. 🔹 Digital Marketing & E-commerce Support ✔ Social media management & content scheduling (Canva, Later, Buffer). ✔ Email & SMS marketing (Klaviyo, Mailchimp). ✔ E-commerce operations – Order management, inventory tracking, and dispute resolution (Shopify, Printify). 🔹 Finance & Bookkeeping ✔ Invoicing, reconciliations, financial reporting (QuickBooks, Xero, Flexcube). ✔ Accounts Payable/Receivable & payroll processing. ✔ Budgeting & financial analysis. 🔹 Project & Admin Support ✔ Calendar & Email Management (Gmail, Outlook). ✔ Research, Data Entry & Report Preparation. ✔ Task & Timeline Management (Asana, Trello, ClickUp, Monday.com). ✔ SOP Documentation & Team Coordination. 🛠 Tools & Platforms I Use 🔹 CRM & Customer Support – HubSpot | Salesforce | Zoho | Zendesk | GoHighLevel | Intercom | Tawk.to 🔹 Finance & Admin – QuickBooks | Xero | Flexcube | Excel | Google Workspace 🔹 Marketing & E-commerce – Canva | Klaviyo | Shopify | Printify | Later | Mailchimp 🔹 Project & Collaboration – Asana | Trello | ClickUp | Monday.com | Notion | Slack 🔹 Communication – Zoom | Microsoft Teams | ConnectTeams | Google Workspace 💼 Work Experience: 🔹 Customer Service Specialist | Astranti (UK) | 2025 – Present 📌 Providing multi-channel customer support & student assistance. 🔹 Sales, Finance & Admin Assistant | Fraser’s Mathematics Solutions (USA) | 2024 – 2025 📌 Managed CRM, processed invoices, and assisted in sales outreach. 🔹 Customer Service & Virtual Assistant | Pretty Perfect You Aesthetics Clinic (USA) | 2024 📌 Client scheduling, lead generation & marketing support. 🔹 Admin & Finance Lead | Rind Pharma (UK) | 2021 – Present 📌 Overseeing finance, administration & executive support. 🔹 Various Roles | I&M Bank Uganda | 2014 – 2021 📌 Branch Operations Manager – Led banking operations & team performance. 📌 Customer Service Officer – Handled client services & inquiries. 📌 Procurement & Admin Officer – Managed vendor contracts & procurement. 🎓 Education & Certifications: 🎓 Bachelor’s in Business Administration (Accounting) | Kampala University, Uganda 📜 Virtual Assistance Program & AI Fundamentals | ALX Africa | 2024. 📜Work flow Specialist|Asana Academy 💡 Let’s Connect & Work Together!