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Executive Assistant and Operations Specialist helping founders, executives, and law firms improve workflows, streamline operations, manage projects, document SOPs, and build systems that keep teams organized and accountable. I create structure, visibility, and follow-through through executive support, operations coordination, workflow management, legal support, project tracking, and process improvement. With 8+ years of experience supporting leadership teams and legal professionals, I specialize in building reliable systems that reduce administrative overload, improve team accountability, and give leaders more time to focus on growth, clients, and strategic priorities. Operational Impact: ✔ Helped founders reclaim an estimated 10–15 hours per week through effective calendar management, client onboarding, workflow coordination, and administrative support. ✔ Contributed to the development of SOPs and documented workflows that improved onboarding consistency, reduced process ambiguity, and strengthened operational accountability. ✔ Coordinated projects and tasks across teams of up to 15 people, ensuring priorities, deadlines, and deliverables remained visible across stakeholders. ✔ Built workflow systems using Asana, ClickUp, Trello, and Jotform to reduce manual tracking and streamline day-to-day operations. ✔ Developed Jotform intake and workflow processes that reduced administrative back-and-forth while improving information accuracy and completeness. ✔ Supported legal operations through document organization, client intake, legal calendar management, matter coordination, and administrative workflow support. How I Can Help • Executive calendar and inbox management • Operations coordination and workflow management • SOP development and process documentation • Project and task management • Client intake and onboarding workflows • Team coordination and accountability systems • Legal administrative support and matter organization • Billing support and deadline tracking Project & Operations Tools Google Workspace | Microsoft 365 | Jotform | Asana | ClickUp | Trello | Monday Legal Case Management Systems Smokeball | PracticePanther | MyCase If you're looking for an Executive Assistant who can help improve workflows, strengthen accountability, and create operational structure—not just manage tasks—send me a message with your current challenges and business goals.

Growing businesses often struggle with missed follow-ups, disorganized processes, and projects that stall due to unclear ownership. I help founders and teams build systems, SOPs, and CRM workflows that improve visibility and execution. I work with businesses that need stronger operational flow behind the scenes. That means clearer workflows, better documentation, organized tracking systems, consistent follow-through, and dependable support that helps teams stay on top of moving parts without losing time or momentum. Over the years, I've supported businesses through: • Workflow structure and process clarity • SOP and repeatable documentation systems • CRM organization, tracking, and follow-up visibility • Deliverable tracking and project coordination • Operational reporting and backend organization • AI-assisted workflow support and quality review Results I've helped deliver: • Reduced missed follow-ups by 30% • Improved execution speed by 25% • Created repeatable systems that reduced manual work and confusion. Tools I work with: Trello, Asana, Notion, Make, Scribe, Click-Up, Airtable, Hubspot, Zoho, Google Workspace, Slack, Mailerlite, AI productivity tools (ChatGPT, Claude, etc) If you need someone who can bring structure to your operations and ensure projects keep moving forward, I'd be happy to discuss your goals. Warm regards, Nelly Workflow Optimization | Operations Support | SOP Development | Process Documentation | CRM Management | Project Coordination | Operational Reporting | Backend Operations | AI-Assisted Workflows | Process Improvement | Workflow Documentation | Process Tracking | Operational Efficiency | Systems Organization | Task Tracking