Hire the Best Guru Knowledge Specialists in Quezon City, PH

I started my career in Continuous Improvement, using technology to fix broken processes long before "Digital Transformation" was a boardroom term. Since then I have spent more than ten years building enterprise-scale Intelligent Automation and AI transformation programs for Fortune 500, Fortune Global 500, and DAX-listed multinationals including Vertiv, Merck KGaA, Henkel, and WNS. What I bring to Upwork clients is the same thing I bring to large enterprises: the ability to look at how a business actually operates, identify where the friction is, design a better process, and build the governance framework that makes the improvement stick. My work covers the full transformation lifecycle: Process Design & Mapping: documenting current state, identifying inefficiencies, designing future state workflows that are practical and implementable, not just theoretical. Operating Model Design: defining governance structures, roles, accountability frameworks, and decision rights that make transformation programs sustainable after the consultant leaves. AI & Automation Strategy: identifying where RPA, Process Mining, Data Analytics, and Generative AI create genuine business value, and building the business case and roadmap to get there. No development work: pure strategy, design, and governance. Business Case Development: translating process improvement opportunities into financial terms that get executive buy-in and budget approval. I have sat on both sides of the consulting table. As a technology consultant at HP and WNS, I delivered programs for enterprise clients across five countries. As the client-side leader at Henkel and Merck, I directed EY, Capgemini, and Cognizant. I know what separates consulting work that actually gets implemented from work that produces a report nobody reads. My recent Upwork client described my work as: "The quality of his work is excellent and he consistently delivers on, or before, deadlines. He's also a great communicator, responding to my questions promptly and clearly." I work with founders, business leaders, and enterprise teams who need senior-level thinking without the overhead of a full-time hire. If you are redesigning a process, mapping a workflow, building an automation business case, or trying to figure out where AI fits in your operations. I would welcome the conversation.

Need to build a course and instructional materials? I can you help you build your best training. ✅ 15+ Years in training, consulting, and instructional design ✅Trusted by Fortune 500s, non-profits, & industry thought leaders ✅ Upwork's top 3% best: Top-Rated Plus on Upwork (100% Job Success) 📌 What I Offer: ✔ eLearning Development (Articulate Storyline, Rise, iSpring, Captivate) ✔ Online Course Creation (Video-based courses, Microlearning, Gamification) ✔ Curriculum Development & Instructional Strategy ✔ LMS Implementation (Learndash, Kajabi, Thinktific, Axcelerate, Employment Hero) ✔ Instructor-Led Training (ILT/VILT) & Facilitation Guides ✔ Training Needs Assessment (TNA) ✔Learning Experience Design (LXD) 💡 Why Work With Me? I specialize in experiential learning and task-based methodology, ensuring that training is not just informative—but practical, engaging, and impactful. My D.E.M. Method (Digestible, Engaging, Memorable) helps organizations build training that sticks. 🚀 Notable Clients & Projects: 🔹 Global Companies: Facebook, Canva Design School, HSBC, ANZ, Barclaycard, Capital One, IHG Hotels, Marriott, Macquarie, BUPLAS, Sana Labs 🔹 International Organizations: International Labor Organization, USAID, Alabama Talent Triad, Health AI 🔹 Top Edupreneurs: Kerry Barrett (Emmy-winning journalist) Daniellock.com (Change Management Expert) Katrina Macdermid (Award-winning Author) Sneha Lundia (Forbes Business Council) Michael Werle (Former AITD National President) Kenyatta Young (Purpose Speaker) Emily Liou (Linkedin Top 10 Voice in Career Development) 🔹 Philippine Enterprises: Hi-Precision Diagnostics, Cebuana Lhuillier, Ateneo de Manila University, Manila International Airport Authority, Bagosphere, Connected Women, Philippine Society for Talent Development (PSTD) 📩 Let’s build training that works. Send me a message to discuss your project!

Hi! I’m Oscar, a Mighty Networks Expert, Community Strategist, and LMS Builder specializing in community setup, platform restructuring, onboarding automation, and multi-tier membership systems. I help brands build, optimize, and scale powerful online communities that improve engagement, retention, and member experience. I’ve rebuilt and optimized Mighty Networks communities, launched MightyPro apps on iOS and Android, and created Google Classroom LMS ecosystems from scratch, onboarding hundreds of students. If you need an expert who understands platform structure, access control, digital products, and scalable community architecture, I can help. ⭐ EXPERIENCE HIGHLIGHTS ⭐ 🔹 Google Classroom LMS (0 → 1) Created 20+ Google Classroom communities, onboarded hundreds of students, and built full learning pathways, assessments, and classroom structures. 🔹 Community Growth for Australian Consulting Firm (1 → N) Scaled their Mighty Networks community from 1,000+ to 3,000+ members, increasing Q&A call attendance from 60% → 90%, boosting engagement and participation. 🔹 MightyPro App Launch + Platform Revamp (1 → N) Acted as Product + Project Lead to completely rebuild a US-based startup’s Mighty Network, optimize structure, fix access issues, and launch the MightyPro white-label app on iOS and Android. 🔹 Additional Mighty Networks Builds (0 → 1, 1 → N) Strategized and built communities for: • A plant-focused membership community • A design coaching platform Both involving multi-tier memberships, course setup, onboarding flows, and platform content systems. 🎯 Core Skills Mighty Networks Setup & Optimization | Community Structure | Community Strategy | Community Growth Planning | Community Engagement Strategy | Membership Plan Setup | Tiered Membership Plans | Multi-Tier Membership Systems | Community Management Workflow | Platform Restructuring | Platform Content Strategy | Course & Lesson Setup | Access Level Configuration | Conditional Access | Onboarding Automation | B2B Membership Spaces | B2B Platform Structure | App Launch Strategy | App User Experience | User Journey Mapping | Digital Product Offerings | Reporting Dashboards | Process Documentation | UX Review & Enhancements | Platform Testing | Sandboxing | White-Label Spaces | MightyPro App Launch | App Deployment | Cross-Functional Collaboration 🚀 What You Get Working With Me ✔ A clean, scalable Mighty Networks structure ✔ Correctly gated Spaces, Groups, and Courses ✔ Smooth onboarding + automated access rules ✔ Multi-tier and B2B membership systems ✔ Organized content, lessons, and pathways ✔ Member experience improvements that boost retention ✔ Reliable communication and weekly reporting if needed If you’re looking for someone who deeply understands how Mighty Networks works under the hood and can design a system that scales, I’d be happy to help you build a high-performing community.

Senior Customer Experience Specialist with 14+ years of hands-on expertise in high- volume Customer Service and BPO operations. I specialize in Process & Workflow Automation using technical skills and low-code platforms like n8n to drive efficiency. I leverage this unique blend of deep client-facing knowledge and IT professionalism to streamline operations, integrate CRMs, and optimize repetitive processes. I am a reliable, solutions-driven specialist passionate about using technology to simplify work and enhance the customer journey

I am a Customer Experience Knowledge and Operations Manager with experience in knowledge management, CX operations, technical writing, support process improvement, training documentation, workflow optimization, and reporting. I specialize in turning complex product, technical, and operational information into clear, practical resources for customers, support teams, partners, and internal stakeholders. My work includes creating and maintaining customer-facing and internal knowledge bases, SOPs, troubleshooting guides, training materials, process documentation, and operational playbooks. In CX operations, I help teams identify workflow gaps, improve support processes, optimize tools and automations, and build reporting systems that make customer insights easier to track and act on. I have experience working with customer feedback, churn and return reasons, contact drivers, support trends, QA insights, and knowledge base usage to support continuous improvement. My strengths include: * Knowledge base ownership and content lifecycle management * SOP, troubleshooting guide, and training material creation * Technical writing for customer support and internal teams * CX workflow improvement and process documentation * Intercom, CRM, help desk, and support operations workflows * Customer feedback categorization and reporting * Cross-functional coordination with Product, Engineering, Customer Experience, and partner teams * Documentation audits, governance, and quality standards I bring a customer-first mindset, strong attention to detail, and a practical operations approach to every project. Whether you need help building a knowledge base from scratch, cleaning up existing documentation, improving support workflows, creating scalable SOPs, or organizing customer insights into actionable reports, I can help create clear, reliable, and scalable systems that support both your team and your customers.

Experience is the best teacher, as they say - 15 years of solid experience in the challenging but fun world of IT. My career started from humble beginnings. From Computer Teacher to IT Department Head - this is how I gained my experience and skills. I did not stop learning new things. I kept on pushing my limits and comfort zones. I want to end my brief overview with, "If you chase excellence, success will chase you." Hire me and you will never regret it :)