Hire the Best Helpdesk Specialists
in Ireland
Limerick, Ireland
Hi there, Are you looking for a reliable IT Specialist who can handle support tickets, troubleshoot technical issues, and keep your IT systems running smoothly, or someone who can set up, customize, and optimize your CMMS to digitize your facility's equipment and operations? That’s where I come in. I am a Cisco-certified IT Support Technician and a Certified MaintainX CMMS Administrator with 10+ years of hands-on experience supporting IT systems, maintaining networks, and deploying asset management platforms (CMMS). I’ve worked with organizations across healthcare, manufacturing, and events management, helping them streamline IT processes and move away from outdated manual systems. What I can do for you: Facility assets registration and maintenance IT Helpdesk & Troubleshooting Handle support tickets using tools like ServiceNow, Jira, or Zendesk Resolve hardware, software, and networking issues (TCP/IP, DNS, VPN, Wi-Fi) Provide remote and hybrid support across multiple time zones Train users and create knowledge base articles / SOPs for smoother IT adoption MaintainX CMMS Setup & Configuration Register and structure assets, facilities, and locations for full visibility Design preventive and reactive maintenance schedules Implement QR-coded asset tracking for instant reporting Data & Process Optimization Migrate existing records into MaintainX or Excel-based systems Set up dashboards and KPI trackers to reduce downtime and improve performance Automate approvals, notifications, and compliance reports Security & Compliance Draft IT policies and GDPR-compliant SOPs Ensure systems follow cybersecurity best practices Prepare audit-ready documentation Training & User Adoption Provide 1-on-1 or group training sessions for staff Develop step-by-step guides and technical documentation Increase adoption of IT/CMMS platforms through clear, user-friendly instructions Why work with me? Reduced IT support response time by 20% by optimizing ticket workflows. Implemented MaintainX CMMS for a client, registering 200+ assets and cutting reporting delays by 15%. Delivered audit-ready IT documentation and SOPs that passed GDPR compliance checks with zero issues. Recognized for clear communication, attention to detail, and client-focused delivery. If you want to: Improve IT support response times Reduce downtime and boost efficiency Eliminate paperwork and manual errors Empower your team with modern IT and CMMS solutions …I can help you get there. Let’s work together to make your IT and maintenance operations smarter, faster, and more reliable
- Asset Management
- Facilities Management
- Computerized Maintenance Management System
- Project Management Support
- IT Support
- Video Editing
- WordPress
- Computing & Networking
- Cybersecurity Management
- AI Implementation
- Network Security
- Email Communication
- Data Entry
Mountmellick, Ireland
Effective & Reliable Customer Care & Support Specialist. Over 10 years experience in online support. Highly proficient in live chat systems, email and various helpdesk platforms such as Gorgias, Richpanel, Zendesk, Whatsapp Business, Mighty Networks etc Proficient also in Klaviyo and Shopify. I believe in providing the best care to all customers from start to finish. Regular communication is important to me, as well as serving your needs, so let's keep in touch.
- Online Chat Support
- Customer Service
- Content Creation
- Customer Care
- Customer Engagement
- Blog Content
- Website Copy
How it works
Post a job for free Post a job
Tell us what you need. Create your own job post or generate one with AI then filter talent matches.
Hire top talent fast
Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.
Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
Payment simplified
Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.
Don't just take our word for it
“Upwork provides an umbrella-level of security. I can see a talent’s work history and ratings. I can hold payments in escrow. I can communicate through Upwork Messages instead of working through my email address.”
Kim Darling
Emerald Tiger
“Upwork is the best platform to hire skilled professionals when we're not looking for a full-time employee. All the companies in our portfolio use Upwork to find talent across a wide range of fields.”
David Merry
Kinetic Investments
“Our very specific requirements can be a challenge—With Upwork, we’re able to access a bigger community to ensure the success of our projects.”
Katja Krohn
Summa Linguae
How do I hire a Helpdesk Specialist in Ireland on Upwork?
You can hire a Helpdesk Specialist in Ireland on Upwork in four simple steps:
- Create a job post tailored to your Helpdesk Specialist project scope. We'll walk you through the process step by step.
- Browse top Helpdesk Specialist talent on Upwork and invite them to your project.
- Once the proposals start flowing in, create a shortlist of top Helpdesk Specialist profiles and interview.
- Hire the right Helpdesk Specialist for your project from Upwork, the world's largest work marketplace.
At Upwork, we believe talent staffing should be easy.
How much does it cost to hire a Helpdesk Specialist?
Rates charged by Helpdesk Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a Helpdesk Specialist in Ireland on Upwork?
As the world's work marketplace, we connect highly-skilled freelance Helpdesk Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Helpdesk Specialist team you need to succeed.
Can I hire a Helpdesk Specialist in Ireland within 24 hours on Upwork?
Depending on availability and the quality of your job post, it's entirely possible to sign up for Upwork and receive Helpdesk Specialist proposals within 24 hours of posting a job description.