Hire the Best IMacros Specialists in Cairo, EG

I am an experienced Office 365 technical support specialist with a passion for helping customers solve their IT issues. I have been working in the field for over years, providing remote and onsite support for various Office 365 products and services, such as Outlook, Teams, SharePoint, OneDrive, Teams, Migration and more. I have a strong knowledge of Office 365 administration, migration, security, and troubleshooting. I am also proficient in using PowerShell, Azure AD, and Microsoft 365 admin center to manage and automate tasks. I enjoy learning new skills and staying updated on the latest Office 365 features and best practices. I am always eager to take on new challenges and collaborate with other IT professionals. I have excellent communication, problem-solving, and customer service skills. I am committed to delivering high-quality and timely solutions that meet or exceed customer expectations.

- IT Professional with 14 years of experience in Systems and Network Administration with a primary focus on unified communication services "Exchange, Skype For Business, Teams". Project Management Professional (PMP) Certified Projects: 1- Skype for business CMS move and decommission Lync server 2013. 2- Migration Skype for Business to Microsoft Teams. 3- Onboard all privileged accounts to CyberArk PAM. 4- Skype for business 2015 Decommission 5- Migration Skype for Business to Microsoft Teams. 6- Onboard all priviliged accounts to PAM. 7- Migrate different service to O365 "Exchange, Lync, Skype for Business, Gmail" Current role: Manager – Digital Workplace & M365 Operations | Skype for Business and CyberArk Service Owner

Iam a Customer Service/Technical Support specialist proficient in multilingual Tier 1 and Tier 2 assistance for diverse clients. Demonstrated excellence in Microsoft 365 troubleshooting, Google Workspace support, and Microsoft Intune / Entra ID / Azure consistently resolving 25-30 tickets daily while maintaining a user satisfaction rating above 95%. Skilled in AI prompt engineering and advanced technical tool utilization to optimize workflows in high-volume environments. Expert in problem-solving, ticket management, and multilingual communication (German, English, Arabic), delivering responsive and effective tech solutions. 💼 𝗞𝗲𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: - Troubleshooting PCs, Macs, and peripherals (printers, scanners, headsets) - Microsoft 365 support (Outlook, Teams, OneDrive) - Google Workspace troubleshooting including Gmail, Drive, Meet, and admin console support - Resetting passwords, account unlocks, and BitLocker key recovery - Support via ServiceNow with experience in Microsoft Intune, Active Directory, and Google Admin Console- End-to-end ticket management, including escalation when needed - AI prompt engineering including workflow optimization, knowledge base automation, and productivity improvement - Advanced use of AI tools including ChatGPT, Microsoft Copilot, and Eliza for technical support and business solutions Strengths and Skills: • Proficient in multilingual communication (German, English, Arabic) to support diverse clients. • Expertise in Microsoft 365 technical support (troubleshooting, advisory, and reactive solutions). • Strong problem-solving skills for complex IT issues with a customer-focused approach. • Quick response and resolution of technical challenges to ensure minimal downtime. - Consistently resolve 25–30 tickets per day - Maintained a 95%+ user satisfaction rating across all channels In my current role as a Service Desk Technician, I engage with a wide range of users — from startups to enterprise clients — and adapt to evolving tools and workflows with ease. My approach combines technical know-how with a people-first attitude, ensuring both speed and satisfaction in every interaction. I’m actively seeking a long-term, part-time opportunity to provide remote technical support and help businesses run smoothly. Let’s connect — I’d love to discuss how I can support your team.

𝐀𝐫𝐞 𝐲𝐨𝐮 𝐭𝐢𝐫𝐞𝐝 𝐨𝐟 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐢𝐬𝐬𝐮𝐞𝐬 𝐝𝐞𝐥𝐚𝐲𝐢𝐧𝐠 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲? 𝐒𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐬𝐜𝐚𝐥𝐞 𝐲𝐨𝐮𝐫 𝐌𝟑𝟔𝟓 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐡𝐢𝐭𝐜𝐡𝐞𝐬? ⚡𝐈 𝐡𝐞𝐥𝐩 businesses and teams 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝟑𝟔𝟓 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭𝐬, resolve complex technical issues, and build scalable solutions that enhance performance and ensure seamless operations. 🚀 ⚡With hands-on experience in 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝟑𝟔𝟓 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐒𝐡𝐚𝐫𝐞𝐏𝐨𝐢𝐧𝐭, 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐓𝐞𝐚𝐦𝐬, 𝐞𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐨𝐧𝐥𝐢𝐧𝐞 𝐚𝐧𝐝 𝐈𝐓 𝐭𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠, I’ve helped clients streamline adoption, resolve complex technical blockers, optimize processes, and maintain high customer satisfaction while delivering long-term solutions. ✔️✔️ 𝐌𝐲 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡: I don’t just resolve tickets—I deliver end-to-end Microsoft 365 solutions that improve productivity and prevent recurring issues. From guiding clients through seamless migrations and subscription upgrades to optimizing Teams, SharePoint, and Exchange environments, I focus on creating stability, security, and long-term efficiency. My approach blends technical expertise, proactive troubleshooting, and customer-first service, ensuring businesses get the maximum value from their Microsoft investment _________________________________________________________________________ 😎😎 𝐀𝐛𝐨𝐮𝐭 𝐌𝐞: - I’m 𝑴𝒐𝒔𝒕𝒂𝒇𝒂, a dedicated Microsoft 365 Expert with proven experience delivering top-level technical support and helping organizations maximize the value of their Microsoft environment. From guiding businesses through Simple How to Scenarios to troubleshooting complex connectivity, Integration, application, and security issues, I focus on ensuring seamless operations, minimal downtime, and high customer satisfaction. I thrive in fast-paced environments, continuously improving my knowledge to stay ahead of Microsoft technologies, while being recognized for team collaboration, adaptability, and customer-first problem-solving. ✨𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 | ✨𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗙𝗿𝗲𝗲𝗹𝗮𝗻𝗰𝗲𝗿 | ✨𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝗰𝗼𝗿𝗲 🥇🥇𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 :- ✅ Guided businesses through trial-to-paid subscription upgrades, aligning solutions with budgets and goals. ✅ Troubleshot complex connectivity, application, and security issues with minimal downtime. ✅ Contributed as a Power Platform Application Developer during a winning Hackathon, balancing customer cases with project testing. ✅ Consistently recognized for team support, adaptability, and fast learning curve. 🎯 🎯 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐭𝐚𝐛𝐥𝐞 :- ⬆️ Microsoft 365 Technical Support & Administration ⬆️ Troubleshooting Complex Connectivity & Security Issues ⬆️ Microsoft 365 Migration & Upgrade Guidance ⬆️ Subscription Management & Licensing Optimization ⬆️ Microsoft Teams, Outlook, Exchange & SharePoint Support ⬆️ Process Improvement & Knowledge Sharing ⬆️ Customer Success & High-Quality Service Delivery ⬆️ Collaboration Across Remote & Hybrid Teams ⚙️⚙️ 𝐓𝐨𝐨𝐥𝐬 & 𝐓𝐞𝐜𝐡 𝐒𝐭𝐚𝐜𝐤: • Microsoft 365 & Productivity Suite: ✅ Outlook | Teams | SharePoint | Exchange | OneDrive | Office Apps (Word, Excel, PowerPoint) | Power Platform | Power Apps | Power Automate | Power BI • Collaboration & Communication: ✅ Microsoft Teams | Slack | Zoom | HubSpot | Google Workspace • Automation & Workflow: ✅ Azure Active Directory | Conditional Access • Administration & Support Tools: ✅ Microsoft Admin Center | Exchange Admin Center | Security & Compliance Center | Intune And Infra 😎😎 𝐑𝐞𝐚𝐝𝐲 to scale your Microsoft 365 environment or build a high-performing web solution tailored to your needs? ⚡Let’s connect and create results that last! ________________________________________________________________________ 🔎 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬 & 𝐒𝐤𝐢𝐥𝐥𝐬 Microsoft 365 Support • Microsoft Teams • Outlook • SharePoint • Exchange Online • OneDrive • Licensing & Subscription Management • Microsoft Admin Center • Security & Compliance • Power Automate • Troubleshooting • Connectivity & Application Support • Customer Success • Process Improvement • Enterprise Collaboration • Technical Support • Google Migration •IMAP •M365 Migration

Fifteen years in Microsoft infrastructure teaches you one thing: most IT problems are predictable. I've just spent long enough in this stack to spot them before they happen and fix them fast when they do. Some clients bring me in early for a planned M365 migration, a new Intune rollout, an Entra ID overhaul they want done properly from the start. Others find me after something's already gone sideways, e.g., a conditional access policy that locked out the wrong people, a hybrid identity sync that quietly broke, a tenant migration that left half the mailboxes behind. Either way, the work is the same: get it right, document it, make sure it doesn't happen again. What I actually work on day to day: Microsoft 365 is the core: tenant setup, migrations, licensing, governance, and the configurations that most people rush through and then spend months cleaning up. Exchange Online is a big part of that: mail routing, connectors, shared mailboxes, distribution groups, the unglamorous plumbing that absolutely has to work. Intune and endpoint management are where I spend a lot of time: device compliance policies, Autopilot provisioning, app deployment, and the Conditional Access rules in Entra ID that tie it all together. This is the area where small misconfigurations create large problems, and where I've probably seen every failure mode at least twice. On the infrastructure side: Azure administration, Active Directory, hybrid identity, DNS, DHCP, and Group Policy for environments that run a mix of on-premises and cloud, which is still the case for most SMBs, whether they admit it or not. Also worth to mention that I have a working experience of +15 years in ConfigMgr (previously SCCM) helping many large enterprises to design, implement, administer, troubleshoot their servers. I also work with Power Automate and SharePoint when clients need workflow automation or document management built on top of their existing M365 stack, useful for MSPs and operations teams who want more from their licences without buying additional tools. A few things clients usually mention: I'm available across US and European time zones, and I respond quickly, not just during business hours. When something's down, that matters. I also document what I do, which sounds basic but apparently isn't universal. I also work with a small team for clients who need ongoing coverage beyond project work. You still deal with me directly on anything strategic or technical; the team handles the day-to-day so response times stay fast and nothing falls through the gaps. 105 jobs completed on Upwork. 8,000+ hours. 100% Job Success Score. Top Rated Plus. I'll let those speak for themselves. If you have a project coming up or something that's already broken, feel free to message me with the details, no commitment required, and I'll tell you honestly if it's something I can help with.

✅ Microsoft 365 & IT Support Specialist | Copilot Expert | Multilingual (EN/DE/AR) 🔹 Helping Businesses Maximize Microsoft 365 & Copilot Efficiency 🔹 Hi, I’m Bishoy Gadallah, an experienced IT Support Engineer and Microsoft 365 Specialist with a strong background in technical troubleshooting, cloud solutions, and AI-driven productivity tools. I specialize in helping businesses streamline their IT operations, optimize Microsoft 365 environments, and leverage Microsoft Copilot for maximum efficiency. 🔧 My Expertise: ✔ Microsoft 365 & Copilot Adoption – Assisting businesses in unlocking the full potential of AI-powered productivity. ✔ Technical Support & Troubleshooting – Resolving IT issues related to Office 365, SharePoint, Teams, and cloud-based services. ✔ IT Service Management – Providing Tier 2 support, escalation management, and workflow automation. ✔ User Training & Optimization – Empowering teams to work smarter with Microsoft tools through hands-on guidance. ✔ Product-Led Growth & NPS Enhancement – Contributing to customer satisfaction and business success. 🌍 Why Work With Me? ✅ Global Experience: Worked with clients in Germany, US, UK, India, Greece, and Egypt, both remotely and on-site. ✅ Multilingual Support: Fluent in English, German, and Arabic—ensuring smooth communication. ✅ Client-Focused Approach: Committed to delivering high-quality, efficient, and customized IT solutions. 🚀 Let’s Get Started! Need expert support in Microsoft 365, Copilot, or IT troubleshooting? Let’s collaborate! Send me a message, and let’s discuss how I can help your business thrive. 🔹 Available for short-term and long-term projects 📩 Contact me via Upwork