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Cloud & Network Systems Administrator • Security-Focused IT Professional (CompTIA A+, CCNA, ITIL v4) Cloud clarity, network reliability, security confidence—free consultation call, schedule today! Professional Summary Experienced IT professional with 5+ years delivering hands-on administration, security, and support across cloud and network platforms. Expert in both GUI and CLI management for Cisco (Meraki, FTD, FDM, XDR, Umbrella), Microsoft (Entra, Defender, Purview, Teams), and Azure services. Proven track record resolving 3,000+ tickets, maintaining SLA compliance, and applying ITIL/ISO 27001 practices to reduce risk and streamline operations. Core Strengths Systems & Cloud Administration: Create and manage AD/Azure AD objects, OUs, GPOs; administer Microsoft 365, Exchange Online, Intune, Teams, SharePoint; deploy and manage VMs (Hyper-V, VMware, Azure). Network & Security: Configure and troubleshoot TCP/IP, VLANs, DHCP/DNS, VPNs (IPSec/SSL), Wi-Fi, Cisco Meraki/FTD/ASA/FDM; deploy EDR/XDR, NDR, MFA, and encryption solutions. Security & Compliance: Patch management, EDR/AV deployment, BitLocker/FileVault, phishing investigations, MFA & PAM troubleshooting, SOC audit artifact maintenance, follow ITIL/ISO change & incident processes. Advanced Troubleshooting: Resolve complex Windows, macOS, and Linux issues; Wireshark troubleshooting; diagnose LAN/WAN/VPN outages; rebuild profiles and perform device imaging/migrations. Endpoint & Hardware Support: Laptop/desktop/Thin Client/VoIP troubleshooting; hardware replacements (HDD/SSD, RAM, NICs), warranty RMA coordination. Automation & Scripting: PowerShell for automation and API calls; Bash basics; Intune Win32 packaging; Power Automate and basic Python scripting. Ticketing & Knowledge Management: Manage tickets in ManageEngine/Zoho/ClickUp; document KB articles, runbooks, and “how-to” videos; mentor junior staff and own escalations. Technical Snapshot OS: Windows 10/11, Windows Server 2016–2022, macOS Ventura/Sonoma, Linux (shell) Identity & Access: Active Directory, Azure AD / Entra ID, Conditional Access, Federation, MFA Security: Microsoft Defender, CrowdStrike, Carbon Black, Proofpoint, Mimecast, Cisco Duo/Okta Virtualization & Cloud: Hyper-V, VMware, Azure VMs, basic AWS/Azure portal operations Tools: TeamViewer, AnyDesk, Chocolatey, SCCM/MECM, Autopilot, Intune, WSUS Soft Skills Clear communicator with strong customer empathy; analytical, documentation-driven; skilled at juggling priorities while meeting SLAs; experienced mentor and collaborator across cross-functional teams. Qualifications 4+ years IT Service Desk experience — 3,000+ tickets resolved/escalated Bachelor’s in Computer System Engineering Certifications: CompTIA A+, CCNA, ITIL v4 Foundation

𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 | 𝗥𝗶𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 | 𝟏𝟎 𝐘𝐞𝐚𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 Proficient in AutoCAD, SolidWorks, CATIA, Creo, MS Office Expert in Project Scheduling, Resource Allocation & Risk Mitigation Technical Documentation, Reporting & Stakeholder Communication Reverse Engineering & Prototyping for Rapid Product Development Cross-Functional Team Leadership & Project Consulting 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 | 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗙𝗿𝗼𝗻𝘁𝗹𝗶𝗻𝗲 𝗳𝗼𝗿 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 5+ Years Managing E-commerce & Services Industry Skilled in Zendesk, AirTable, Trello, Notion, Front, Shopify, Zoho, AirCall, RingCentral, Slack, Teams, Adobe Suite Expertise in Ticket Handling, Order Management, Order Processing and Technical Support Focused on enhancing Customer Satisfaction & Retention 𝙄𝙛 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 𝙖 𝙙𝙚𝙥𝙚𝙣𝙙𝙖𝙗𝙡𝙚 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 𝙩𝙤 𝙝𝙖𝙣𝙙𝙡𝙚 𝙮𝙤𝙪𝙧 𝙘𝙡𝙞𝙚𝙣𝙩𝙨 𝙬𝙞𝙩𝙝 𝙘𝙖𝙧𝙚 𝙖𝙣𝙙 𝙥𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡𝙞𝙨𝙢, 𝙄’𝙢 𝙝𝙚𝙧𝙚 𝙩𝙤 𝙝𝙚𝙡𝙥! Let’s discuss how I can add value to your project.

Have Worked as a Team Lead in a well Reputed Software Development Company. Working Experience is over 9 Years in C#.Net VB.Net Asp.Net ETL, SSIS Packages SQL Server, SQL Compact, Sqlite, MySQL Crystal Reports Web Services / Web APIs I have Excellent skills to communicate with the client to understand client's requirements.

As Microsoft 365 Support Engineer, I specialize in managing Office 365 applications such as Exchange, SharePoint, OneDrive, Office Apps, Teams, and Outlook. Additionally, I excel in the administration of Office 365 Business Accounts, including email migrations involving IMAP and PST. As Microsoft Intune expert, I possess a deep understanding of Microsoft Intune's capabilities. I excel in managing diverse device environments, including Windows, macOS, iOS, and Android platforms, ensuring consistent policy enforcement and security across all endpoints. In my role as a Technical Knowledge Manager, I am adept at facilitating discussions on the creation, modification, and updating of knowledge-based documents with clients. As a Process Analyst, I conduct root cause analyses, identify process gaps, and update or create knowledge articles as needed. Within the IT Helpdesk, I handle a wide range of service desk tasks, including Active Directory password resets, application troubleshooting, software/hardware issues, and mobile device management. Additionally, I am proficient in working on following support tools: - KaseyaOne - Auto Task ticketing System - Datto RMM - IT Glue - NinjaOne RMM - Fresh Desk Ticketing System Let's work together to streamline your IT operations and overcome any technical challenges you may face. Feel free to reach out with any inquiries or project opportunities. I look forward to collaborating with you!