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based on 1,325 client reviews
  • $62 hourly
    Customers, support teams, marketing, and other business stakeholders all have different documentation needs. My goal is to help brand new users find their way, and internal teams stay on top of product updates and best practices. I care deeply about people’s experiences when interacting with both products and the companies that create them. We can’t make assumptions about what is intuitive to people, and I believe it’s key to support them as they are getting started, trying to do something new, or when things don’t make sense. Having spent over a decade developing materials for applications and software-as-a-service, I can provide understanding, clarity, and thoughtful user experience. My background in software product and project management provide an insider perspective on what businesses and customers are looking for and how development teams operate. These skills also help me stay organized and communicate with stakeholders. I have experience working with startups, nonprofits and enterprise organizations, and work well with teams of different backgrounds whether co-located or distributed globally. ____________ MY SERVICES ____________ • How-to articles and quick start guides for end-users and customer-side administrators • Knowledge base and help center development and maintenance • Internal documentation for account managers, customer service reps, and product teams • Release notes for business stakeholders and customers • Evaluation of existing resources and materials • Interface labeling to aid clear and consistent user experience • Style guides, templates, and defined term libraries for uniformity and polish • Expertise in Confluence, Jira, Zendesk, Snagit, Lucidchart, O365, Google Workspace, Markdown, HTML and more _________ OUR PARTNERSHIP __________ I like building long-term relationships with my clients. We can get comfortable working together and I can provide better support with gained product expertise and institutional knowledge. This can be for regular release-cycle updates, long-term projects, or as-needed smaller deliverables. To give you lots of flexibility to use my time as needed, responding to changing priorities in dynamic environments, I work by the hour with a set number of hours each week (rather than fixed price projects). I'll commit 10-20 hours to you, in turn asking you to provide me a minimum of 10 hours of work per week. I can accommodate hours to overlap with various time zones, with availability from 13:00–23:00 UTC. Please have a look at my Upwork portfolio to see documentation, articles, and training materials illustrating some of my experience, and let me know if you have any questions.
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    Online Help
    Zendesk
    Information Architecture
    User Guide Writing
    Markdown
    Knowledge Management
    User Experience
    Software Documentation
    Atlassian Confluence
    User Interface Design
    Release Notes
    User Manual
    Technical Documentation
  • $45 hourly
    Specializing in technical illustration and graphic design. I create the following: Assembly Instructions (Illustrations and text) Product User Guides (Illustrations and text) Exploded View Illustration Cutaway Illustration Medical Illustration Patent Illustration Isometric and Perspective Illustration
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    English
    Isometric Style
    Layout Design
  • $47 hourly
    Are you looking for documents that help users succeed? Look no further. I specialize in crafting SaaS documentation grounded in technical writing principles. Six years a technical writer, I create, update, and edit documents, including knowledge base articles, user guides, manuals, and web content. Many of my Upwork projects turn into long-term engagements, a testament, I think, to the professional approach I bring to client work. A sample of client feedback: "Excellent help center content writer" "Rob is a fantastic asset for any product team when it comes to the creation and tidying of documentation. Looking forward to working with Rob again in the future." "Rob is great!! He helped me turn nearly 100 videos into written help center articles for a technical product. He's a fast learner and open to feedback. I'd happily work with Rob again." "Thank you Rob for this amazing piece of work. Your patience with us was immeasurable. Great work!" Here's how I can benefit your organization: Clear Communication: I write in plain English, ensuring your users can easily grasp complex tasks and ideas. Continuous Improvement: Whether it's keeping your knowledge base and manuals up-to-date with the latest features or building a comprehensive library from scratch, I'm dedicated to ensuring that your documentation evolves alongside the product. Versatile Services: From how-to articles for Shopify apps to SEO-friendly web content and everything in between, I offer a comprehensive range of technical writing and content writing services. Industry Insights: I've worked in a panoply of industries, including e-commerce, ChatGPT prompt engineering, AI-powered marcom, data visualization, warehouse management, and more. Proficient Tools: I use standard tools such as Intercom, Confluence, Zendesk, Jira, Markdown, GitLab, WordPress, Adobe InDesign, Camtasia, and Adobe Audition. Educational Background: A native English speaker from Canada with an M.Sc.Pl. and eMBA. Ready to take your documentation to the next level? Let's discuss your project on the Upwork board. Cheers!
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    Video Editing
    Screencasting Video
    Zendesk
    Explainer Video
    Intercom
    User Guide Writing
    SaaS
    Digital Marketing
    Atlassian Confluence
    Technical Writing
    Editing & Proofreading
    Technical Documentation
    User Manual
    Technical Report
  • $75 hourly
    Illustrator with over two decades of experience in a variety of formats. I've been the lead illustrator for Hamilton Beach small appliance for 4 years, worked on use and care manuals for Whirlpool, Traeger Grills, and Bissell, as well as spec sheets and instructions for Rubbermaid and Oxo. I've also created cartoon style illustrations for Smith & Nephew, Michigan ISD, America Supports You (a former government branch dedicated to supporting the troops), Dynamic Discs, and a variety of startups and even a few YouTubers. Additionally, I've been a comic book style inker for Hasbro (G.I. Joe and Transformers) and Mattel (HotWheels Highway 35 mini comics).
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    Inking
    Sketching
    Illustration
    Technical Illustration
    Children's Book Illustration
    Adobe InDesign
    Adobe Photoshop
    Adobe Illustrator
    SketchUp
    2D Illustration
  • $60 hourly
    With most SaaS products following a subscription model, customer churn is the biggest threat to a successful business. Clear, concise, and user-friendly documentation can make the difference between a customer who is frustrated and unsubscribes from your product or a customer who feels they understand your product and can't imagine using another. The best product in the world won't sell if no one understands how to use it. My specialization is in creating approachable, clean, and visual-heavy end-user documentation for SaaS products. Whether you need a couple of new features documented in an already existing style, or you're looking to have someone build your help center and documentation from the ground up, I have the experience to help. My professional experience in IT has made me familiar with and adaptable to all kinds of different software. I have a proven ability to quickly learn and synthesize software systems into an easy-to-understand format for new users. Any project always starts with extensive research and collaboration to ensure the material is complete and accurate at the end of a contract. I look forward to speaking to you about your SaaS product and documentation needs! Writing Specialties: • User Guides for SaaS • Structuring Help Desks and Knowledge Bases • Help Desk Articles • Knowledge Base Articles • How-To Articles • FAQs • Tutorials
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    Online Help
    Help Desk Software
    User Guide Writing
    Copywriting
    User Manual
    Tutorial
    Editing & Proofreading
    Help System
    FAQ
    Technical Documentation
    Technical Writing
  • $50 hourly
    With 25 yrs experience, Alpha Design is your all in one studio, possessing strong skills in CAD, specifically Solidworks. Alpha can serve many needs, such as CAD concepts, file translation, assembly files, drawings, 3D prototyping, casting, material selection, DFM, vendor quoting and sourcing. . Alpha can also provide you w/ quality 3D Prototypes,I have worked at large profile companies, like Honeywell Safety Products, Waters, and Hasbro. I have also attended Rhode Island School of Design so I have an unique artistic skill to help with concepts. What I can bring to the table, is not only designing the product but taking it thru the entire process, thru manufacturing. I have a large network of vendors, cast urethane/ silicone, domestic and overseas for 3d printing, small run prototypes, and mid to large manufacturing quantities. Examples of products designed: safety products, toys, sports, health, cosmetic,medical, personal, pet toys, electronic enclosures, beauty, food, shipping, storage, sheet metal, architectural plans, & enclosures. I guarantee any CAD that leaves my hands will be manufacturable and not just look good on the screen. I always think about how parts will be molded or machined as I do my CAD. Certified as a Solidworks Mechanical Design Professional, GD&T, Green Belt, Design for Manufacturing, and many more. Please note: I am happy to give up to a 15 Minute interview / consultation on your project to provide my feedback, as well.
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    Photorealistic Rendering
    Drawing
    Animation
    Rapid Prototyping
    3D Printing
    CAD
    3D Rendering
    3D Design
    SolidWorks
  • $85 hourly
    Experienced writer with a demonstrated history of working in technology, healthcare, utilities, and other industries. Strong professional skilled in technical writing, content development, web design, UI/UX design, training development (including videos and written material), and team leadership and management. I have specialized skills in creating online learning systems. This includes Kajabi, Camtasia, and all aspects of course creation. I bring a combination of technical skills and knowledge as well as essential skills such as collaboration, communication, empathy, and listening. These skills facilitate my ability to jump into teams and organizations and quickly become a strong contributor.
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    Pitch Deck
    Copy Editing
    Case Studies
    Sales Copywriting
    Website Copywriting
    Website Content
    Marketing Communications
    Copywriting
    Instructional Design
    Training Online LMS
    Training Design
    Training & Development
    Content Management
    Technical Editing
    Technical Writing
  • $33 hourly
    As a Technical Writer, I help document, create, and categorize operating procedures by role and department. When no standard operating procedure (SOP) or operations manual exists, I help create one. Since I work with, analyze, and organize systems and procedures every day, I am also equipped to provide you with insights and recommendations for efficiency and scale. My main services as a technical writer are: 1. Standard Operating Procedures 2. Franchise Operations Manuals 3. Business Systemization / Funnels or Pipelines I go with your company's flow and offer thorough, well structured, and beautiful work. Custom diagrams and images are included in all work. Reach out now - I'm currently available and open to any industry, especially those related to music, beauty, wellness, sustainability, urban planning, architecture, or anything that is backed by an honest passion. I look forward to hearing about what's going for you and your business.
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    International Marketing
    Beauty
    Consultation Session
    Business Plan
    Business Operations
    Business Research
    Problem Solving
    Leadership Skills
    Leadership Development
    Creative Direction
    Creative Strategy
    Writing
    Strategy
    Graphic Design
    Business Services
  • $30 hourly
    🚀 Elevate Your Online Presence with a Website Expert 🚀 Are you searching for a seasoned website designer and developer to transform your digital dreams into reality? Look no further! With over a decade of experience, I bring a wealth of knowledge and expertise to the table, and I'm ready to collaborate with you on your project. 🌟 Why Choose Me? 🎨 Creative Design: My passion is crafting visually stunning websites that not only captivate your audience but also reflect your brand's unique identity. Your website will be a work of art, tailored to your vision. 💻 Technical Excellence: I excel in the art of coding and web development, ensuring your site not only looks great but functions flawlessly. With access to a vast library of website themes, templates, and plugins, I can tailor your website to meet your specific needs. ⏱️ Prompt Delivery: Your time is valuable, and I respect that. I'm committed to delivering your project within your specified deadline, without compromising on quality. Your success is my priority. 🛡️ WordPress Maintenance: Beyond design and development, I offer comprehensive WordPress maintenance services. From regular backups to vulnerability scans and updates, I'll ensure your website remains secure and up-to-date, allowing you to focus on growing your business. 🤝 Collaborative Approach: I believe in teamwork. I'll work closely with you, listening to your ideas, and incorporating your feedback throughout the project. Together, we'll bring your vision to life. Ready to take your online presence to the next level? Let's embark on this journey together. Reach out to me today, and let's discuss how I can help you achieve your goals. 📧 [Contact Me] Don't miss this opportunity to work with a passionate professional who is dedicated to your success. Let's create something extraordinary!
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    Creative Writing
    Copywriting
    Media Buying
    3D Mockup
    Annual Report
    Video Editing
    Graphic Design
    UI/UX Prototyping
    PHP
    CSS
    Landing Page
    Web Design
    Web Development
    Adobe Photoshop
    WordPress
  • $40 hourly
    Expert technical writer specialized in creating API documentation, user guides, tutorials, and developer portals. Your project benefits from over 5 years of writing experience bolstered by a strong background in software development, technical project management, and engineering. • Proficient in creating developer portals containing API documentation and user guides with Readme.io, Swagger, Docusaurus, Redocly, Stoplight.io and Gitbook. • Highly skilled in testing APIs and SDKs, as well as working through GitHub. • Comfortable with React, JavaScript, Python, YAML, REST APIs, HTML, and CSS. • Specialized in creating API documentation using the OpenAPI specification. • Available to work with internal teams using different types of communication tools like Slack and Microsoft Teams. Besides documentation, I have been writing technical content in different formats, including blog posts, technical articles and brochures about hardware and software. My writing is developed alongside outstanding content structuring, proofreading, grammar checking, testing, and developing content that is center-focused on your target audience. My extensive background in engineering will bring value to your project, and my broad experience as a technical writer writing will allow you to stand out from your competitors. By choosing me you will achieve: ✅ Clear and concise API Documentation that considers your branding and stands out in style. ✅ High-quality technical content focused on your target audience. ✅ Professional documentation management and maintenance. ✅ Quick turnaround on projects. ✅ Commitment to overdeliver, respecting the deadlines imposed by you. ✅ Increased and highly efficient communication
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    Software Documentation
    Software
    Swagger
    Editing & Proofreading
    API Documentation
    Markdown
    Technical Writing
    Technical Documentation
    Documentation
    Content Writing
    OpenAPI
    API
    User Manual
  • $75 hourly
    As a seasoned technical writer and graphic designer, I can handle your technical writing project from start to finish. You can rest easy knowing that the research, technical writing, editing, layout design, and photo-editing or illustration are all completed by one person. Simply send me a sample product or the basic factory manual, and I'll take care of the rest! I specialize in creating high-quality, user-oriented user manuals, assembly guides, quick start guides, datasheets, and annual reports. I have a Master's degree in English/Technical Writing and over 10 years of professional technical writing and graphic design experience. I create deliverables for print and web and bring an editorial eye, excellent attention to detail, and experience with user-centered design.
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    Procedure Manual
    Style Guide
    Content Writing
    User Manual
    User-Centered Design
    Adobe Illustrator
    Adobe Photoshop
    Adobe InDesign
    User Guide Writing
    Technical Manual
    Graphic Design
    Editing & Proofreading
    Technical Documentation
    Technical Writing
  • $40 hourly
    Technical writing • Technical editing • UX Writing • Copyediting I have achieved two decades of proven and documented success in delivering technical documentation, web applications, and websites that meet my client's business objectives and exceed their expectations. During the early part of my career as a web developer, I focused on web website design, web application, and multimedia development. I owned a successful Web Development firm for 10 years. Following this, I worked on SaaS applications for 10-plus years as a Senior Software Engineer in the Human Resources sector. Having worked for clients like USR, 8base, Kustom Signals, HRSoft, PWGSC, Canadian Ice Services, The House Finder, and Celeris Aerospace, among many others, all with excellent recommendations, you can rest assured that you're in skilled hands. I have so much value to give you and your business. Reach out today! My writing experience includes the following: • User manuals • Developer guides • Quick start guides • Microcopy • Product manuals • Reference guides • Web standards • Online help • FAQs
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    Microsoft Office
    Atlassian Confluence
    Adobe Creative Suite
    GitHub
    Git
    Markdown
    XML
    CSS
    HTML
    Document Formatting
    Requirement Analysis
    API Documentation
    Technical Editing
    Copy Editing
    Technical Writing
  • $65 hourly
    Organized, detail-oriented writer with over 20 years of experience developing, editing, and proofreading content for technical documents, user documents, fiction, resumes, online help, tutorials, and marketing documents. Proven ability to extract and edit content from technical specifications, interviews, and QA or Production environments. Wrote, edited, and proofread text for freight payment software, including online help, requirements documents, and tutorials. Wrote, edited, and proofread text for pharmaceutical software and hardware, including marketing documents, marketing displays, tutorials, case studies, and external web site interface. Wrote and edited resumes, cover letters, thank you letters, and follow-up letters for international and domestic clients applying for positions in Information Systems, Accounting, Sales, Hospitality, Education, Banking, Broadcasting, and Business School.
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    English
    Information Technology
    Marketing Communications
    Editing & Proofreading
    Online Help
    Page Layout Design
    Requirements Specification
    API Documentation
    Technical Documentation
    Product Description
    Procedure Manual
    User Manual
    Software Documentation
    Technical Writing
  • $20 hourly
    I'm doing my work mostly in Adobe Creative Suite, using Illustrator, Photoshop and InDesign. Have some skills in Adobe Premiere and CorelDRAW. My main specialization is a souvenir designer (more than 15 years experience in that direction) and a book layout designer (more than 30 years experience). I have a good skils in scanning, color correction and retouching photos and artist's paintings, vectorization of photos and raster graphics. I am able to work independently, but also can be a team player. I can work well under pressure and able to meet deadlines. Also, I do extremely organize, detail-oriented and thrive in a fast-paced. I do familiar with current social media trends and able to deliver fresh graphics that are consistent with those trends. My main language is Russian, but also a know English and Ukrainian.
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    Vector Tracing
    Adobe Creative Suite
    Photo Retouching
    Image Editing
    Line Drawing
    Graphic Design
    Print Design
    Infographic
    Layout Design
    Adobe Illustrator
    Adobe Photoshop
    Vector Graphic
  • $95 hourly
    Hello Everyone! My name is Sunny and I love translating your vision and goals into something tangible, credible, and aesthetically pleasing. Resume, Cover Letters, LinkedIn Profiles I am a PARWCC certified professional resume, cover letter, and LinkedIn writer and have helped hundreds of people from diverse backgrounds with their application documents and personal branding. Job searching can be a long process so I'm here to help you put your best foot forward by ensuring your application reflects your enthusiasm for the job, your value, and your alignment with the job description while meeting ATS compliance. I am versed in both business and academic resumes. Mock Interviews My package includes an interview prep document, 1x 30-minute mock interview, and written feedback. Business Documents/Presentations/Academic Personal Statements I can help with proofreading and editing business and academic materials including professional biographies and academic personal statements and essays. I also help with presentation and infographic designs and creation. My focus is to ensure you have flawless and well-designed material that will enhance your presentation and influence the audience. I treat each project as if it were my own will and always strive to deliver above and beyond results that meet your needs and exceed your expectations. Reach out and let me know how I can best help you!
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    Presentation Design
    LinkedIn
    LinkedIn Profile Creation
    Canva
    Resume Writing
    Editing & Proofreading
    CV
    Resume Development
    Career Coaching
    Cover Letter
    Cover Letter Writing
    Business Writing
    Targeted Cover Letter
    Resume Design
  • $10 hourly
    I'm an Editorial and Graphic designer with a degree in design and over 14 years of professional experience. I am committed to producing the highest quality of work. Editorial design (magazines, brochures, flyers, books, and other publications) + Typesetter, Page Layout design, InDesign, Photoshop, Brochure, Catalogue + Redesign the PDF to indesign. + Fillable PDF form + Indesign EPUB + PDF to indesign + Photoshop Editing + KDP cover, Trim, margin, spine adjustment. + PDF to indesign. + Recreate PSD to indesign + Recreate PDF to indesign + Recreate illustrator to indesign + Convert Illustrator pages into an Indesign book + Convert Photoshop pages into an InDesign. + Book formating (Full book FM, chapters, appendix, glossary index) double column, single column, footnote, endnote, marginal note design, etc. + Education books, Higher Education books + PDF Editing + Previous edition design changes, re-design Amend + print prepress + Ebook Layout/Template + Book Design in all languages (DUTCH/FRENCH/SPANISH/GERMAN/ASIAN languages) + Annual Report + Paperback + Recipe book + Company Profile (Brand guidelines) + Books for Print/Web + Cover trim change/Spine adjustment + Preflight Checking in InDesign + Brochure + Merge InDesign files / Extract + Merge PDF file / Extract + Redraw image in illustrator + Image Background Removal + Image retouch + Vector images in illustrator. + Convert Word to indesign + indesign to Word + XML work Flow in indesign + PXID + XSLT Editing + Template Creation + InDesign trim change + Editing in indesign + Cookbooks/Recipe/Fitness books + Workbook + Booklets + Accounting Book Specialist + Fillable PDFs, Interactive + Quark to InDesign conversion + Brochures + Flyer + School Question Paper. + RGB to CMYK + CMYK to RGB + Edit existing Design from PDF using InDesign Some of the clients I have worked for: Cengage UK, US, Pearson Education, Mcgrew-Hill, Wiley Publishers, and many more.
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    PDF
    Ebook Design
    Book Editing
    EPUB
    Page Layout Design
    Magazine Layout
    Kindle Direct Publishing
    Adobe Illustrator
    Adobe InDesign
    Adobe Photoshop
    Ebook
    Layout Design
  • $100 hourly
    👉 Hello, I am Dr. Nikola Kolundzic, a UK-based scientist with a specialisation in regenerative medicine and clinical research. I am also a scientific, technical, and medical illustrator and the founder of KOLD DESIGN. My mission is to provide custom-made visual stories and effective communication in science, education, technology, and healthcare. 🎨 With over 13 years of experience as a scientific, medical, and technical illustrator, I have crafted a diverse range of illustrations for clients worldwide. My goal is to deliver unique visual communication that meets the highest quality standards. My work includes the creation of scientifically accurate and engaging illustrations and infographics, instruction manuals, diagrams, mind maps, pictograms, explanatory materials, animations, academic posters, brochures, flow charts, bespoke presentations, and more. 👍 In the past five years, my scientific visualisation portfolio has earned me a reputation as one of the leading medical illustrators on Upwork. I have successfully completed over 150 global projects for more than 100 clients, including 5 illustrated textbooks. My career highlight was in 2021 when my SARS-CoV-2 illustration was showcased in the COVID-19 Artists Tribute Section of the prestigious Medical Illustration and Animation book’s 34th volume. 🧠 My Ph.D. in Cell and Molecular Biology, coupled with my extensive research experience in stem cell biology and a broad academic foundation in natural science, equips me with a deep understanding of client needs. This enables me to conduct thorough research and seamlessly visualise a multitude of scientific topics. My professional interests lie in both innovative design solutions and learning new technologies. ✍️ I combine a broad range of evidence-based scientific and healthcare resources, expert perspectives, and relevant information to provideeffective and tailored science communication, as well as scientific consultancy in the domains of stem cell biology, regenerative medicine, and avant-garde biotechnology, including nanomedicine, biomaterials, tissue engineering, and cellular agriculture. 🌎 My clientele encompasses a diverse spectrum of individuals from non-governmental organisations, esteemed academic institutions, and research centres worldwide. Additionally, I am privileged to serve numerous prestigious pharmaceutical and biotech companies. 👂 Share the specifics of your project with me, and together, we will conjure the magic necessary for unparalleled excellence in scientific visualisation and biomedical communication.
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    Presentation Design
    Technical Writing
    Scientific & Technical Services
    Educational
    Molecular Biology
    Informative Art
    Brochure
    Data Visualization
    Illustration
    Infographic
    Technical Illustration
    Vector Graphic
  • $35 hourly
    Ready to reduce churn for your SaaS product? Looking to improve developers and users experience with your product? I will help you write an easy-to-use documentation to help your users get the best value from your product. With over 2 years of experience in technical writing, I have helped B2B/B2C SaaS companies increase product adoption with well-written user guides, API documentation, creating help centers and writing tutorials on how to use their products. With a technical background in Computer Science and Software development, I understand both sides of the game, technical documents are way too complex and are difficult to use for an audience with no technical knowledge. For every project, I simplify complex technical knowledge into a easy-to-understand guide targeted at users and audience with zero technical expertise. I will help you create, write, revamp, update or improve 🔹User Guides 🔹Product tours 🔹User Documentation 🔹Software Documentation 🔹API Documentation 🔹Product and User Manuals 🔹Knowledge Base 🔹Help Center Articles 🔹 Product Release Notes 🔹How-to Guides and Tutorials TOOLS 👉Markdown, HTML 👉Static Site Generators/JAMstack: Docusaurus, Redocly, Mkdocs, ReadtheDocs 👉Collaboration: Google Docs, Notion, Slack 👉Project Management: Jira, Confluence 👉Version Control: Git, Github 👉 Programming Languages: Javascript, Python Let's get started. Send me a message to discuss your SaaS product and documentation needs. Cheers Oyindamola
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    JavaScript
    Python
    Content Writing
    Node.js
    User Guide Writing
    UX Writing
    Software Documentation
    Technical Writing
    Editing & Proofreading
    API Documentation
    FAQ
    Technical Documentation
    User Manual
  • $55 hourly
    "Debby demonstrated exceptional skills and outstanding quality of work on this project, consistently exceeding expectations with attention to detail." 🟉🟉🟉🟉🟉 Michael Terry, Certus, 2024.. Welcome to my profile and thank you for visiting to learn more about me. My Background: I started writing as a military journalist and editor for newspapers and magazines. I started writing as a military journalist and editor for newspapers and magazines. Today, I deliver technical and trade learning information for professionals seeking further knowledge and growth. A few of my satisfied customers and employers include Certus, The Burwood Group, ReconInsight, Cummins, Emerson, Sauer USA, Prominence, EDCO, Boveda, Hospitalityjobs.com, etc. My Work Ethic: I am honest, self-driven, detail-oriented, and customer-focused. I work hard to meet my client's goals and needs and deliver quality, original, and human-written writing. I only produce AI content when requested. Clients also receive added value from my 30+ years of experience in marketing, communications, education, training, and journalism. "Debbie is a rock star. She created a professional case study for my SaaS company. She delivered a quality product." 🟉🟉🟉🟉🟉 Chris Reitter, Co-founder, ReconInsight, 2023. Let's start a conversation! Please get in touch with me today about your goals and needs!
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    Requirements Specification
    Elearning Design
    Training Presentation
    Research Paper Writing
    White Paper
    Technical Case Study
    Elearning
    Brand Identity
    Training
    Lesson
    Training Materials
    Article Writing
    Technical Writing
    Journalism Writing
    Content SEO
  • $95 hourly
    Hi, I'm Russ – content writer and copywriter specializing in B2B SaaS. As a senior writer for global companies in cybersecurity, maritime, telecoms, publishing and more, I know the ins-and-outs of producing quality content that increases engagement, boosts conversions, and enhances brand awareness. I know the nonsense and hassles you're dealing with: - authors who've [cough, cough] "embellished" their profile - wordsmiths with an inability to follow the simplest of briefs - 'professional' writers that don't know the difference between a semi-colon and a colon. And then when you add on: - substandard communication - missed deadlines - unoriginal sleep-inducing content - plagiarism - copy or content that you could've got yourself from ChatGPT in seconds. Resulting in you spending your time on rewrites and coaching when you should really be focussed on your business. Even worse is you end up with subpar content that stretches your time, money, and patience. Sadly, you then start questioning your own process and second-guessing where you went wrong. Let me reassure you right here and now, that if anyone can take this load off your shoulders and get it right the first time... ...it's me. As a veteran writer, I've written high-performing content and copy for the best in B2B SaaS and with Fortune 100 companies and above. And I've been doing this for almost 2 decades. - I've helped generate an equivalent $21,000/month Google ad-spend within 6-months via content creation. - I've helped an Application Security start-up establish authority, positioning, and trust through impactful blogs, case studies, and white papers within a matter of months. - I've helped create an Occupational Health and Safety System that was not only accepted by the regulators, but recommended to other companies by the regulator as an example of good practice." - I've increased SaaS user retention, leads, prospects, and sales through impactful email user journeys for a number of cyber-clients. As a part-time developer (who's also a Microsoft Certified Systems Engineer (MCSE)), my superpower is simplifying the complex. My background, skills, and experience allows me to turn stiff, dry techie topics into easy-to-read, entertaining, and engaging content that draws the reader in from the first word to the last. When you also consider that I have a 1st Class Honors degree in English Language, am a qualified English Language teacher, and spent 3 years working in QA and QC, it's hardly surprising that I excel at entertaining the reader with highly polished, meticulously researched, and totally engaging content. And when it's time to sell, no-one does it better. TESTIMONIALS: "Russ is probably the best writer I've worked with. While we are all swamped with repetitive content that only aims to "trick" Google's search engine, reading Russ' pieces is quite a pleasure. He's a great researcher, creates easy-to-read content even for complex technical topics, and perfectly uses humor when it adds value. He prioritizes quality and has great attention to detail. And then, his content naturally attracts attention, boosts our SEO, and brings the right audience". (Javier Lopez Sans-Chulvi, GuardRails) "Russ is a highly competent expert in Technical Editing and Copywriting. Russ was able to work as a seamless extension to our business analysis and software development team to craft and update detailed design documents and analysis documents. His experience and expertise improved not only the documents but also our team's skills and capabilities by showing us new and improved ways of crafting and Editing documents. As an added benefit, Russ works/lives in a different time zone which allowed our team to provide him documents at the end of a day and receive them back from Russ when we arrived to the office in the morning. I and our entire team, wholehearted endorse Russ and his excellent work. We will definitely engage him again in the future. Thanks." (Steve Goldsby, President, ICS) "Russ was amazing! He was a true professional and a joy to collaborate with. He has a unique ability to dive in and assimilate new areas and industries to produce remarkably clear and concise writing. I plan on working with Russ on many more projects." (Patrick Parker, CEO, EmpowerID) "Russ is a writer who has a broad worldview and an understanding of a lot of areas, which aided us in getting a new product line out the door quickly. He knows the right questions to ask and was able to handle the psychology of writing to multiple audiences at the same time. I will use him in future projects." (Jamie Kelly, President, Newer England Consulting) YOU MUST BE SICK OF BAD CONTENT AND EXPERIENCES? If you have plans for impactful blogs, social media posts, emails, landing pages, white papers, and funnels that need expert treatment... I'm the writer you've been waiting for. If you want more time back, less stress, and the best content... ...then contact me today.
    vsuc_fltilesrefresh_TrophyIcon Instruction Manual
    Branding Template
    Email Copywriting
    Fix Documentation
    Sales Funnel Copywriting
    Procedure Manual
    Document Formatting
    White Paper Writing
    Document Format
    Ebook Formatting
    Software Documentation
    SaaS
    Copywriting
    Email Marketing
    Template Design
    Case Studies
    Technical Manual
    Formatting
    Microsoft Word
    Text Formatting
  • $30 hourly
    I'm a Graphic Designer, with 10 years of experience in: - Photoshop - Illustrator - Cartoon Design - Typing - Vectorization - Logo designing - Architecture - Manual/instruction drawings - Map designs - Flyers/Poasters -UI/UX design -Figma -Adobe XD
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    Graphic Design
    Illustration
    Adobe Photoshop
    Logo Design
    Character Design
    Adobe Illustrator
    Line Drawing
  • $40 hourly
    I just submitted my 745th SOP! I have been helping scaling business owners(ecommerce, health practitioners, digital marketing agencies and online course creators, to name a few niche) document their business processes and systems. The businesses I worked with are usually planning to hire more people and providing them with a guide so that they will produce the same brand quality as the business promises. They use these SOPs to minimize errors, replicate their success and some wants to sell their business systems. I would love to know more about your business and what exactly you need help with. I want to help entrepreneurs actually run their business; not the other way around!
    vsuc_fltilesrefresh_TrophyIcon Instruction Manual
    Microsoft Visio
    Lucidchart
    Editing & Proofreading
    Social Media Management
    Training & Development
    Target Market Research
    Flowchart
    Process Documentation
    Technical Writing
    Mind Mapping
    Process Flow Diagram
    Curriculum Development
    Procedure Development
    Canva
  • $65 hourly
    Documentation can make or break the user experience, let's work together to make yours coherent and usable. Users stick with good products they are comfortable using, and I, as a professional API Documentation Writer, create API Documentation that helps build that level of comfort and understanding. A skilled Software Architect with more than 14 years of professional experience in various aspects of Software Development. With an extensive experience of different development technologies, I have worn the Technical Lead Hat on several projects done over the years and worked over several technical documents like Requirement/Functional Specification documents, for software projects/products. Besides documentation, I have been writing content for over five years, which includes technical articles, blog posts, product reviews, and much more. Writing clear, concise, and simple sentences to explain difficult concepts. Documentation authoring for software, hardware, eCommerce, and business processes Proofreading, compliance checking, quality control checking, grammar editing, testing, and developmental editing Document conversions, reformatting, rebranding, re-authoring for various audiences, including transforming poorly written content into topic-based content. Well versed in technical blog and content for a different client based on different tools and technology based on RnD and data scrapping from different data sources. The pledge I adapt for the client • A perfect API Documentation • High-quality content • Professional documentation • Quick turnaround on projects - Saving client’s time and money • Loyalty and dedication to meet deadlines by all means. Topical expertise includes the following. Computers and Software Topics API Documentation, Manuals and User Guides, Programming Languages, Software Development Practices Technology familiarity - Javascript, C/C++, Python, C#, PHP, HTML, SQL, Web Services, REST, JIRA, Confluence, MS Project, among others.
    vsuc_fltilesrefresh_TrophyIcon Instruction Manual
    Software Documentation
    Article Writing
    OpenAPI
    Content Creation
    Content Writing
    Apiary
    Report Writing
    Swagger
    Technical Report
    User Manual
    Technical Documentation
    API Documentation
    Technical Writing
  • $70 hourly
    I am an American freelance programmer and tech writer. My writing is clear and easy-to-understand. Because I am a programmer, it is technically-accurate, since I understand what I am writing about. When you hire me, you get me. I do not farm out my work to others. My specialities are writing API documentation and programming tutorials. I know ML programming, Linux administration, and big data databases. I understand BERT and ChatGPT large language models. I have several published books on non-IT topics too. I have a BS in math and an MBA. I know Python, JavaScript, and Java. I know different machine learning frameworks. I know Spark and ElasticSearch. I speak English natively, French conversationally, and Spanish fluently. So let me help you. I work twice as hard as other freelancers on every project because quality is important to me. And doing quality work is how I get repeat business and new clients.
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    Node.js
    Tech & IT
    Article Writing
    API Documentation
    Linux System Administration
    Technical Documentation
    API
    Writing
    Technical Writing
    User Manual
    ChatGPT
    BERT
    Java
    Python
    Machine Learning
  • $58 hourly
    Hello! I'm a thorough and quick technical editor and writer. I am skilled at editing (grammar, punctuation, logic), tech editing, proofreading, tech writing, references, indexing, document formatting, and changing content to adhere to _The Chicago Manual of Style_. Most of my experience is in writing and editing technical documents related to aviation, software, environmental, and sustainability topics. I have a master's degree in tech writing. Note: My rate is an average across a range of services; the actual cost I propose to you will depend on services required and quality of the material I'm editing (after you send me a sample).
    vsuc_fltilesrefresh_TrophyIcon Instruction Manual
    Document Formatting
    APA Formatting
    Academic Proofreading
    Aviation
    Technical Editing
    Style Guide
    Track Changes
    Academic Editing
    Chicago Manual of Style
    Formatting
    Copy Editing
    Citation Style
    Proofreading
    Microsoft Word
  • $60 hourly
    I'm Graphic Designer with over 8 years of experience. ⭐Among my clients are: United Nations, Unilever, Nivea, Canon, Haier. I am well-versed in design principles and have a keen eye for typography, composition, and color. My expertise in illustration allows me to bring a unique and creative touch to any project. I'm also an excellent communicator, and I always make sure to keep my clients informed throughout the design process. My portfolio showcases my ability to create designs for a variety of different mediums, including print, digital, and social media. 🚀SERVICES: Graphic Design for Print & Digital Using: - Presentations, Pitch Decks, Reports - Infographic Design - Brochures, Catalogs, Flyers, Posters, Covers - Logo Design and Branding - Step by step Manual Instructions, How to use - Photo manipulation - Amazon Enhanced Brand Content product infographics - Icons - Advertising banners for Google, Facebook, Instagram Illustrations (vector): - Line Drawings, Line Art, Doodle - Flat vector illustrations - Poetry Books, Business Book Illustrations - Music Covers, Posters - Step by step Manual Instructions, How to use - Icons SOFTWARE: Adobe Creative Suite: Illustrator, Photoshop, InDesign. Canva, PowerPoint 🟢Thanks for reading my profile and look forward to hearing from you :) Click "Send Message" button in the top right-hand corner to discus the project.
    vsuc_fltilesrefresh_TrophyIcon Instruction Manual
    Line Drawing
    Illustration
    Digital Illustration
    Sales Presentation
    Fundraising Presentation
    Pitch Deck
    Business Presentation
    Graphic Design
    Presentation Design
    Adobe Photoshop
    Adobe Illustrator
    Infographic
    Vector Art
    Informational Infographic
  • $25 hourly
    ★ Are you looking for a guy who is capable of building a successful Shopify store that coverts well? ⤑ I’m here to offer my 5 years skill in ecommerce through Shopify from building the site, integration with apps, marketing and optimizing for conversion. You know, there’s one thing that’s common among all online stores owners? Traffic can be bought, it's not the issue - getting them to convert is, and keeping up your customer retention is their biggest challenge. No matter if they have beautiful site designs or are full of shiny features, it doesn't mean it's converting. It all boils down to these top 3 things: product, market, offer. If you missed to developed these things, sooner or later your store will die out. I know that you want your ecommerce store to be successful! And I’m here to help you. So here are my superpowers: ⤑ Build high conversions Shopify stores ⤑ Develop and create Great product copies and description ⤑ Optimize your funnel to maximum conversion ⤑ Shopify Theme Customizations and Apps Integration ⤑ Facebook Ads and Google Ads ⤑ Produce high converting Image and Video Creatives Oh, and here’s what working with me means: ☞ Clear step by step action plans ☞ All the ecommerce service that I provide is based on my 5 year knowledge in developing clients ecommerce business in different platforms. ☞ The system and workflow that I follow is been polished for years. That means I can work straight to what you need in your business and have a clear plan of actions on working with them. ☞ Every single client I work with, no matter the size of the store is, I make sure that I deliver the best possible results I can produce. ☞ I am all ears. Whatever you need, I am flexible and adaptable. If you find any issues, I’ll be there to fix them as fast as I can. In other words, I’ll take care of your business as if it's my own! If you are still thinking - have a look at my Portfolio and Client feedbacks. Let my work speak for me! Shall we begin? REVIEWS ⭐︎⭐︎⭐︎⭐︎⭐︎ “Richie is a complete professional. He really has a deep knowledge of Zendesk and has a broad knowledge of customer service. I am very lucky that I met him and I plan on doing some additional follow up work with him. Highly recommended!” — Client “We received a highly customized Zendesk and training on its use. Very happy with the quality of service Richie provided. We will use him to support any future technical implementation of our Zendesk. Richie bought us much Zen.” — TwoHandsOne “Great elancer, fast and accurate. Recommended!” — Client
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    End User Technical Support
    Incident Management
    Facebook Ads Manager
    Software
    FAQ
    Technical Writing
    Helpdesk
    Virtualization
    Freshdesk
    Zendesk
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